7 Sr Cust Exp Specialist empleos en Honeywell
Descripción Del Trabajo
As a Sr Cust Exp Specialist here at Honeywell, you will play a vital role in ensuring exceptional customer interactions and driving customer satisfaction.
You will report directly to our Customer Experience Manager and you'll work out of our San Luis Potosi, Mexico location on a Hybrid work schedule.
In this role, you will impact the company by serving as the primary customer contact for your assigned portfolio of accounts, ensuring all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates, problems, order changes, repairs, and RMAs. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues. Additionally, you will process orders including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies while acting as a change agent to improve Customer Care processes.
+ Responsible for the complex analysis of errors in case of non-fulfillment of performance indicators, using specific methods (RCA / Corrective action) and implementing action plans to avoid recurrence
+ Issue and analyze complex reporting requests upon request
+ Act as project manager to ensure implementation of process improvement projects
+ Ensure operational activity is done according to globally agreed processes and quality standards
+ Ensure end-to-end customer onboarding and operational training for new team members, including digital onboarding
+ Perform regular backlog management activities to address customer requirements versus past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes
**YOU MUST HAVE**
+ 2+ years customer service experience
+ Customer support and/or equivalent experience in supply chain, order management, or Order to Cash (OtC) related fields
+ Strong knowledge of Microsoft Office
+ Experience working in a customer-facing role
+ Knowledge of ERP systems
**WE VALUE**
+ Bachelor's Degree
+ Knowledge of principles and best practices in customer service
+ Good team and communication skills
+ Ability to take initiative and work with limited direction
+ Ability to learn quickly
+ Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
You will report directly to our Customer Experience Manager and you'll work out of our San Luis Potosi, Mexico location on a Hybrid work schedule.
In this role, you will impact the company by serving as the primary customer contact for your assigned portfolio of accounts, ensuring all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates, problems, order changes, repairs, and RMAs. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues. Additionally, you will process orders including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies while acting as a change agent to improve Customer Care processes.
+ Responsible for the complex analysis of errors in case of non-fulfillment of performance indicators, using specific methods (RCA / Corrective action) and implementing action plans to avoid recurrence
+ Issue and analyze complex reporting requests upon request
+ Act as project manager to ensure implementation of process improvement projects
+ Ensure operational activity is done according to globally agreed processes and quality standards
+ Ensure end-to-end customer onboarding and operational training for new team members, including digital onboarding
+ Perform regular backlog management activities to address customer requirements versus past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes
**YOU MUST HAVE**
+ 2+ years customer service experience
+ Customer support and/or equivalent experience in supply chain, order management, or Order to Cash (OtC) related fields
+ Strong knowledge of Microsoft Office
+ Experience working in a customer-facing role
+ Knowledge of ERP systems
**WE VALUE**
+ Bachelor's Degree
+ Knowledge of principles and best practices in customer service
+ Good team and communication skills
+ Ability to take initiative and work with limited direction
+ Ability to learn quickly
+ Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
0
Descripción Del Trabajo
As a Sr Cust Exp Specialist here at Honeywell, you will play a vital role in ensuring exceptional customer interactions and driving customer satisfaction.
You will report directly to our Customer Experience Manager and you'll work out of our San Luis Potosi, Mexico location on a Hybrid work schedule.
In this role, you will impact the company by serving as the primary customer contact for your assigned portfolio of accounts, ensuring all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates, problems, order changes, repairs, and RMAs. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues. Additionally, you will process orders including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies while acting as a change agent to improve Customer Care processes.
+ Responsible for the complex analysis of errors in case of non-fulfillment of performance indicators, using specific methods (RCA / Corrective action) and implementing action plans to avoid recurrence
+ Issue and analyze complex reporting requests upon request
+ Act as project manager to ensure implementation of process improvement projects
+ Ensure operational activity is done according to globally agreed processes and quality standards
+ Ensure end-to-end customer onboarding and operational training for new team members, including digital onboarding
+ Perform regular backlog management activities to address customer requirements versus past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes
**YOU MUST HAVE**
+ 2+ years customer service experience
+ Customer support and/or equivalent experience in supply chain, order management, or Order to Cash (OtC) related fields
+ Strong knowledge of Microsoft Office
+ Experience working in a customer-facing role
+ Knowledge of ERP systems
**WE VALUE**
+ Bachelor's Degree
+ Knowledge of principles and best practices in customer service
+ Good team and communication skills
+ Ability to take initiative and work with limited direction
+ Ability to learn quickly
+ Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
You will report directly to our Customer Experience Manager and you'll work out of our San Luis Potosi, Mexico location on a Hybrid work schedule.
In this role, you will impact the company by serving as the primary customer contact for your assigned portfolio of accounts, ensuring all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates, problems, order changes, repairs, and RMAs. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues. Additionally, you will process orders including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies while acting as a change agent to improve Customer Care processes.
+ Responsible for the complex analysis of errors in case of non-fulfillment of performance indicators, using specific methods (RCA / Corrective action) and implementing action plans to avoid recurrence
+ Issue and analyze complex reporting requests upon request
+ Act as project manager to ensure implementation of process improvement projects
+ Ensure operational activity is done according to globally agreed processes and quality standards
+ Ensure end-to-end customer onboarding and operational training for new team members, including digital onboarding
+ Perform regular backlog management activities to address customer requirements versus past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes
**YOU MUST HAVE**
+ 2+ years customer service experience
+ Customer support and/or equivalent experience in supply chain, order management, or Order to Cash (OtC) related fields
+ Strong knowledge of Microsoft Office
+ Experience working in a customer-facing role
+ Knowledge of ERP systems
**WE VALUE**
+ Bachelor's Degree
+ Knowledge of principles and best practices in customer service
+ Good team and communication skills
+ Ability to take initiative and work with limited direction
+ Ability to learn quickly
+ Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
1
Descripción Del Trabajo
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
+ End to end Order processing / order management
+ Processing Returns
+ Customer Invoicing
+ Advocate of creating a memorable customer experience
**YOU MUST HAVE**
+ Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
+ Advance English (B2 minimum)
**WE VALUE**
+ - Attention to detail - A knowledge of principles and best practices in (customer service)
+ Good team and communication skills
+ An ability to take initiative and work with limited direction
+ An ability to learn quickly, self-learner - Experience with SAP, Customer Portals, , Excel, integrated reporting systems
\#LI-Hybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
+ End to end Order processing / order management
+ Processing Returns
+ Customer Invoicing
+ Advocate of creating a memorable customer experience
**YOU MUST HAVE**
+ Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
+ Advance English (B2 minimum)
**WE VALUE**
+ - Attention to detail - A knowledge of principles and best practices in (customer service)
+ Good team and communication skills
+ An ability to take initiative and work with limited direction
+ An ability to learn quickly, self-learner - Experience with SAP, Customer Portals, , Excel, integrated reporting systems
\#LI-Hybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
2
Descripción Del Trabajo
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
+ End to end Order processing / order management
+ Processing Returns
+ Customer Invoicing
+ Advocate of creating a memorable customer experience
**YOU MUST HAVE**
+ Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
+ Advance English (B2 minimum)
**WE VALUE**
+ - Attention to detail - A knowledge of principles and best practices in (customer service)
+ Good team and communication skills
+ An ability to take initiative and work with limited direction
+ An ability to learn quickly, self-learner - Experience with SAP, Customer Portals, , Excel, integrated reporting systems
\#LI-Hybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
+ End to end Order processing / order management
+ Processing Returns
+ Customer Invoicing
+ Advocate of creating a memorable customer experience
**YOU MUST HAVE**
+ Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
+ Advance English (B2 minimum)
**WE VALUE**
+ - Attention to detail - A knowledge of principles and best practices in (customer service)
+ Good team and communication skills
+ An ability to take initiative and work with limited direction
+ An ability to learn quickly, self-learner - Experience with SAP, Customer Portals, , Excel, integrated reporting systems
\#LI-Hybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
3
Descripción Del Trabajo
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
+ End to end Order processing / order management
+ Processing Returns
+ Customer Invoicing
+ Advocate of creating a memorable customer experience
**YOU MUST HAVE**
+ Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
+ Advance English (B2 minimum)
**WE VALUE**
+ Attention to detail
+ A knowledge of principles and best practices in (customer service)
+ Good team and communication skills - An ability to take initiative and work with limited direction
+ An ability to learn quickly, self-learner
+ Experience with SAP, Customer Portals, Excel, integrated reporting systems
\#LI-Hybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
+ End to end Order processing / order management
+ Processing Returns
+ Customer Invoicing
+ Advocate of creating a memorable customer experience
**YOU MUST HAVE**
+ Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
+ Advance English (B2 minimum)
**WE VALUE**
+ Attention to detail
+ A knowledge of principles and best practices in (customer service)
+ Good team and communication skills - An ability to take initiative and work with limited direction
+ An ability to learn quickly, self-learner
+ Experience with SAP, Customer Portals, Excel, integrated reporting systems
\#LI-Hybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
4
Descripción Del Trabajo
**Join a team recognized for leadership, innovation and diversity**
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Honeywell be the customer's top choice by delivering excellent customer care Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer
- Process and promptly respond to e-mail requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers.
- Use SAP to enter and retrieve customer information, stock status information, status of purchase orders, and make changes on customer purchase orders.
- Maintain good relationships with other departments to enhance the customer experience.
- Continually expand knowledge base on current and new products and operations.
- Participate in a culture of continuous improvement
- Follow standard work and policies to ensure a continues high/efficient level of customer service.
- Active role in individual development and career growth.
- Use problem solving tools to work through issues and challenges
- Look for ways to improve support processes. Drive initiation and follow through to implementation.
**YOU MUST HAVE:**
+ Excellent English skills
+ Bachelor´s degree
+ Interpersonal skills; including ability to quickly establish and maintain rapport at all levels
+ Proactiveness
+ Analytical
+ Problem resolution
+ Attention to detail
**WE VALUE:**
+ An ability to learn quickly
+ A bias for action
+ An ability to work in a team
+ A commitment to discovering ways to improve service
\#LI-Hybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Honeywell be the customer's top choice by delivering excellent customer care Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer
- Process and promptly respond to e-mail requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers.
- Use SAP to enter and retrieve customer information, stock status information, status of purchase orders, and make changes on customer purchase orders.
- Maintain good relationships with other departments to enhance the customer experience.
- Continually expand knowledge base on current and new products and operations.
- Participate in a culture of continuous improvement
- Follow standard work and policies to ensure a continues high/efficient level of customer service.
- Active role in individual development and career growth.
- Use problem solving tools to work through issues and challenges
- Look for ways to improve support processes. Drive initiation and follow through to implementation.
**YOU MUST HAVE:**
+ Excellent English skills
+ Bachelor´s degree
+ Interpersonal skills; including ability to quickly establish and maintain rapport at all levels
+ Proactiveness
+ Analytical
+ Problem resolution
+ Attention to detail
**WE VALUE:**
+ An ability to learn quickly
+ A bias for action
+ An ability to work in a team
+ A commitment to discovering ways to improve service
\#LI-Hybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
5
Descripción Del Trabajo
In this role, you will impact customer retention and satisfaction by providing expert support, driving process improvements, and ensuring timely and accurate order fulfillment.
+ Serve as the primary contact for complex customer inquiries.
+ Collaborate with Technical Support, Logistics to resolve customer issues efficiently.
+ Analyze errors and implement corrective actions to prevent recurrence and improve customer service processes.
+ Lead or participate in process improvement projects to enhance customer care operations.
**YOU MUST HAVE**
+ 2+ years of customer service experience tacking calls with a proven track record in handling complex customer issues and volume.
+ Strong knowledge of customer support processes.
+ Ability to analyze data and implement corrective actions using methods like Root Cause Analysis (RCA).
+ Knowledge of Excel
**WE VALUE**
+ Bachelor's Degree in a relevant field.
+ Experience in Data Analysis
+ Experience with ERP systems such as SAP, Oracle, and customer portals.
+ Experience leading or coaching teams in a customer service environment.
+ Strong problem-solving skills and ability to drive process improvements.
+ Experience working in multinational and cross-functional teams
**ABOUT HONEYWELL**
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more ( BUSINESS UNIT**
Please provide Business Unit Paragraph
_Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status._ Learn more ( helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
+ Serve as the primary contact for complex customer inquiries.
+ Collaborate with Technical Support, Logistics to resolve customer issues efficiently.
+ Analyze errors and implement corrective actions to prevent recurrence and improve customer service processes.
+ Lead or participate in process improvement projects to enhance customer care operations.
**YOU MUST HAVE**
+ 2+ years of customer service experience tacking calls with a proven track record in handling complex customer issues and volume.
+ Strong knowledge of customer support processes.
+ Ability to analyze data and implement corrective actions using methods like Root Cause Analysis (RCA).
+ Knowledge of Excel
**WE VALUE**
+ Bachelor's Degree in a relevant field.
+ Experience in Data Analysis
+ Experience with ERP systems such as SAP, Oracle, and customer portals.
+ Experience leading or coaching teams in a customer service environment.
+ Strong problem-solving skills and ability to drive process improvements.
+ Experience working in multinational and cross-functional teams
**ABOUT HONEYWELL**
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more ( BUSINESS UNIT**
Please provide Business Unit Paragraph
_Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status._ Learn more ( helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
6