5 empleos en LionHead Digital

Client Success Manager (Remote) – LionHead Digital

Type: Full Time | Remote

Base Salary: $35,000 – $50,000 yearly USD

Before You Apply

We review every application closely. If you don’t meet all three of the following, please don’t apply:

1. 3+ years of digital marketing experience in a client-facing role (agency preferred).
2. Proven experience managing multiple client accounts and leading client communication.
3. Strong organization, project management, and time management skills.

Who We Are

LionHead Digital is a boutique agency exclusively serving criminal defense, personal injury, and family law firms across the U.S.

We don’t do vanity metrics — we deliver verified lead reporting, measurable results, and the kind of transparency that keeps clients for years. Nine years in, we’re building the most advanced law firm marketing system in the country.

The Role

As a Client Success Manager, you’ll be the primary point of contact between our internal team and our clients.

You’ll own client relationships end-to-end, managing communication, timelines, deliverables, and performance. This role requires someone who can balance client success, project management, and marketing insight while ensuring nothing falls through the cracks.

You're the One If

• You’re a confident communicator who can lead client conversations and build trust
• You thrive managing 25–30 clients without losing attention to detail
• You’re proactive, organized, and take full ownership of your accounts
• You stay calm under pressure and solve problems efficiently
• You’re a self-starter who pushes projects forward without constant oversight
• You enjoy fast-paced environments with multiple priorities

What You'll Own

Client Communication & Meetings

• Manage a book of 25–30 clients.
• Lead client meetings (kickoffs, reviews, strategy calls).
• Send meeting recaps, follow-ups, and ensure clear communication.
• Proactively manage expectations around timelines, deliverables, and performance.

Client Retention & Relationship Management

• Maintain a 98% client retention rate YOY
• Build strong, long-term client relationships
• Gather feedback and identify opportunities to improve processes and experience

Reporting & Analysis

• Run and review monthly reports (SEO, PPC, ROI)
• Present data-driven insights (cost per lead, channel performance, etc.)
• Share key highlights, wins, and opportunities with clients

Project Management

• Manage tasks and workflows in ClickUp
• Assign and track deliverables across internal teams
• Ensure projects stay on track and meet deadlines

Collaboration

• Partner with SEO, Dev, Design, and leadership teams
• Align on strategy and execution
• Coordinate deliverables and feedback across stakeholders

Onboarding & Offboarding

• Lead onboarding for new clients, including kickoff calls and setup.
• Ensure proper access to tools (Google Analytics, GSC, etc.).
• Manage offboarding, including communication and feedback.

How We Measure Success

• Client retention rate (target: 98%+).
• Client satisfaction and relationship strength.
• On-time delivery of projects and campaigns.
• Clear, proactive communication.
• Quality and accuracy of reporting.
• Ability to manage multiple accounts effectively.

Who You Are

Required Experience

• 3+ years in digital marketing (client-facing role preferred)
• Experience managing multiple client accounts
• Basic understanding of SEO and digital marketing metrics

Fluent English — written and spoken

Skills & Traits

• Strong communication and relationship-building skills.
• Excellent organization and project management abilities.
• Ability to multitask and prioritize effectively.
• Calm, solutions-oriented problem solver.
• High attention to detail and accountability.
• Ability to work independently and lead initiatives.
• Experience creating SOPs or improving processes.
• Leadership mindset and team collaboration skills.

How We Work

Our core values aren't posters on a wall — they guide every decision we make.

• Never Settle — We chase mastery, not perfection. Always hungry, always improving.
• We Give a Damn — We show up, care deeply, and own outcomes for clients and teammates.
• Courageous Communication — Truth early, respect always. We don't hide problems or avoid tough conversations.
• Obsessed with Outcomes — Client results are our only scoreboard. When they grow, we grow.

Why Join LionHead Digital?

We’re building the most advanced law firm marketing system in the country. At LionHead Digital, you’ll own the fulfillment engine that drives client success and long-term growth. If you’re ready to lead teams, build scalable processes, and make client retention your mission, this role is for you.

Apply today to join a results-driven agency where your leadership directly impacts our clients and our future.

Director of Client Services (Remote) – LionHead Digital

Type: Full-Time | Remote

Base Salary: $100,000 – $140,000 USD/year (DOE)

Before You Apply

We review every application closely. If you don’t meet all four of the following, please don’t apply:

• 4+ years working at a service-based digital marketing agency (e.g., SEO/paid media for home services, dentists, or law firms).
• 2+ years in a Director-level Client Services or Client Success role at a marketing agency.
• Proven experience leading cross-functional marketing teams (SEO, Paid Ads, Content, Web) with accountability to results.
• Live in LATAM or the US.

Who We Are

LionHead Digital is a boutique agency exclusively serving criminal defense, personal injury, and family law firms across the U.S.

We don’t do vanity metrics — we deliver verified lead reporting, measurable results, and the kind of transparency that keeps clients for years. Nine years in, we’re building the most advanced law firm marketing system in the country.

The Role

We’re hiring a Director of Client Services to own our fulfillment engine—SEO, Content, Google Ads, and Web. Your mission is simple: drive client retention through consistent, measurable results.

This is a leadership role reporting directly to the CEO. You’ll lead managers, scale processes, and ensure every client gets real value—not just activity.

You're the One If

You’ve already led client services inside a performance-driven agency and know what it takes to retain demanding clients. You’re not just managing projects—you’re driving outcomes, holding teams accountable, and stepping in when things are at risk.

What You'll Do

Leadership & Fulfillment

• Lead SEO, Content, Google Ads, and Web teams through their managers.
• Drive accountability through KPIs, scorecards, and weekly performance reviews.
• Run weekly leadership/fulfillment calls to remove blockers and push progress.

Client Retention & Experience

• Own client onboarding and set clear expectations from day one.
• Step into escalations and protect key client relationships.
• Deliver a high-touch, white-glove experience that drives long-term retention.
• Own and execute NPS initiatives and turn feedback into action.

Strategy & Performance

• Partner with SEO and Paid Media leads to refine strategies and improve results.
• Ensure accurate, transparent reporting (especially verified lead tracking).
• Identify opportunities to improve campaign performance and client ROI.

Process & Scale

• Build SOPs, playbooks, and scalable systems across fulfillment teams.
• Optimize team structure, workload distribution, and delivery efficiency.
• Continuously improve how the agency operates.

How We Measure Success

• Client retention rate (primary KPI).
• On-time delivery across all teams.
• Fulfillment quality and performance metrics.
• Speed and effectiveness of escalation resolution.
• Client satisfaction and NPS.

Who You Are

Required experience:

• 4+ years in a service-based digital marketing agency.
• 2+ years as a Director of Client Services / Client Success (or equivalent leadership role).
• Experience leading SEO and/or Google Ads teams.
• Proven track record in managing managers and holding teams accountable to KPIs.

Preferred experience:

• 3+ years of SEO experience.
• Experience working with law firms, home services (HVAC, roofing, plumbing, garage doors), or dental clients.

Skills & Traits:

• Exceptional communicator—can lead calls, influence clients, and de-escalate high-stakes situations.
• Strong operator—builds systems, not just manages people.
• High accountability—owns results, not excuses.
• Proactive leader who creates clarity and structure in fast-paced environments.
• Comfortable making decisions with incomplete information and moving fast.

How We Work

Our core values aren't posters on a wall — they guide every decision we make.

• Never Settle — We chase mastery, not perfection. Always hungry, always improving.
• We Give a Damn — We show up, care deeply, and own outcomes for clients and teammates.
• Courageous Communication — Truth early, respect always. We don't hide problems or avoid tough conversations.
• Obsessed with Outcomes — Client results are our only scoreboard. When they grow, we grow.

Compensation & Benefits

• Base Salary: $100,000 – $140,000 USD/year (based on experience and results).
• Performance-based bonuses tied to retention and agency growth.
• Paid time off.
• Paid training and professional development assistance.
• 100% remote — work from home.
• Direct reporting line to the CEO and a seat at the leadership table.

Apply today to join a results-driven agency where your leadership directly impacts our clients and our future.

Senior SEO Specialist (Remote) — LionHead Digital

Type: Full-Time | Remote

Base Salary: $30,600 – $40,000 USD/year (DOE)

Before You Apply

We review every application closely. If you don’t meet all four of the following, please don’t apply:

• 2-5+ years of hands-on SEO execution at a marketing agency.
• Experience managing local SEO, technical SEO, and content strategy simultaneously across multiple client accounts.
• Proven, documented results. You can show before/after ranking and organic lead data from accounts you've owned.

Who We Are

LionHead Digital is a boutique agency exclusively serving criminal defense, personal injury, and family law firms across the U.S.

We don’t do vanity metrics — we deliver verified lead reporting, measurable results, and the kind of transparency that keeps clients for years. Nine years in, we’re building the most advanced law firm marketing system in the country.

The Role

The Senior SEO Specialist is responsible for leading the execution and optimization of SEO strategies that drive measurable improvements in search visibility, rankings, and organic lead volume across assigned client portfolios.

This role goes beyond execution, requiring strategic thinking, performance ownership, and continuous optimization. The Senior SEO Specialist ensures high-quality delivery, refines and evolves SOPs, and proactively identifies opportunities to enhance impact and efficiency.

They collaborate cross-functionally with SEO leadership, Content, Development, and Project Management teams, while also serving as a subject matter expert and mentor, guiding best practices and elevating overall team performance.

You're the One If

You treat every client account like it's your own business. You know rankings mean nothing if they don't produce verified, qualified leads, and you connect every deliverable back to that outcome. You track what actually matters: organic lead volume, cost per lead from search, and rankings for high-intent keywords. You've built SOPs, trained junior specialists, and can spot an A-player within two weeks. You level up constantly, bring new ideas without being asked, and when something's underperforming, you say so clearly. No hiding, no spin.

What You'll Do

SEO Strategy and Execution

• Own full SEO lifecycle across all assigned accounts: audit, strategy, implementation, optimization, and reporting
• Manage on-page, off-page, technical SEO, and Google Business Profile optimization simultaneously
• Review client goals, market competition, and keyword landscape before every engagement. No guessing.
• Validate tracking accuracy across Google Search Console, GA4, call tracking, and CRM attribution before campaigns go live

Performance and Optimization

• Own keyword rankings, organic traffic growth, and verified qualified lead volume across all managed accounts
• Run ongoing tests on content strategy, internal linking, page structure, and local SEO signals
• Monitor and refine keyword targeting, content gaps, and backlink profiles continuously
• Flag underperformance early with a documented action plan. No surprises, no excuses.

Process and Leadership

• Build and document SEO SOPs, QA checklists, and campaign frameworks from day one
• Train and mentor SEO specialists as the team scales under you
• Set clear KPIs for team members and evaluate performance honestly and consistently
• Oversee and guide existing team members on performance standards and deliverable quality

Cross-Team Coordination

• Partner with Client Success on lead quality feedback and client communication
• Coordinate with Web/Dev on technical fixes, page speed, schema, and site structure improvements
• Collaborate with Content on topical authority strategy, content briefs, and publication cadence
• Communicate clearly with Operations and leadership on performance, risks, and opportunities

Internal Campaigns

• Manage LionHead's own organic presence and SEO strategy held to the same standard as client work

How We Measure Success

• Keyword ranking improvements for high-intent, case-driving terms.
• Verified lead volume from organic,local & Ai search per account per month.
• Organic traffic growth month-over-month across managed accounts.
• Tracking accuracy. Zero broken attribution is the standard.
• Documented SEO wins tied directly to client-reported case volume.

Who You Are

Required experience:

• 2–5+ years of SEO management at a marketing agency.
• Demonstrated results. Before/after ranking and organic lead data from accounts you've directly owned.
• Experience with legal, local, or high-intent service industries strongly preferred.
• Deep command of on-page SEO, technical SEO, local SEO, link building, Google Business Profile, GSC, GA4, Ahrefs or Semrush, and schema markup.
• Experience building and documenting SEO SOPs and training materials.
• Fluent English, written and spoken.

Skills and Traits

• Operates independently. You identify problems and solve them without being asked.
• Data-driven decision maker who tracks qualified leads, not just traffic.
• Connects every ranking and visibility metric back to case outcomes for the client.
• Operations-minded. You default to documentation, process, and scalable systems.
• Follows industry experts, tests new strategies, and proactively brings ideas.
• Direct communicator. You say what needs to be said, when it needs to be said.

How We Work

Our core values aren't posters on a wall — they guide every decision we make.

• Never Settle — We chase mastery, not perfection. Always hungry, always improving.
• We Give a Damn — We show up, care deeply, and own outcomes for clients and teammates.
• Courageous Communication — Truth early, respect always. We don't hide problems or avoid tough conversations.
• Obsessed with Outcomes — Client results are our only scoreboard. When they grow, we grow.

Compensation & Benefits

• Base Salary: $30,600 – $40,000 USD/year (based on experience and results).
• Performance-based bonuses tied to retention and agency growth.
• Paid time off.
• Paid training and professional development assistance.
• 100% remote — work from home.
• Direct reporting line to the CEO and a seat at the leadership table.

Apply today to join a results-driven agency where your leadership directly impacts our clients and our future.

Google Ads & PPC Manager – Leadership Role | Remote

LionHead Digital is a fast-growing digital marketing agency helping law firms across the United States dominate their markets through advanced SEO, paid ads, and AI-powered strategies.

We're looking for a Google Ads & PPC Manager who will take full ownership of our paid media campaigns - with one clear mission: drive consistent, qualified leads for our clients at controlled costs that produce real, measurable results.

This role is more than managing budgets and clicking buttons. You'll be the performance engine behind our clients' paid media success - building smart campaign structures, optimizing relentlessly, and owning every metric from CPL to conversion tracking accuracy. You'll work closely with Client Success, SEO, and Web teams and report directly into fulfillment leadership.

What You'll Do

• Own PPC Strategy & Campaign Setup: Take full ownership of paid media once a client is fulfillment-ready - reviewing goals, budgets, and market conditions to build campaign structures aligned with services, locations, and search intent.
• Account & Asset Validation: Validate access to Google Ads, GA4, GTM, conversion tracking, and landing pages before launch - flagging gaps and coordinating fixes with Dev, SEO, or Ops before a single dollar is spent.
• Campaign Launch & Optimization: Launch campaigns on approved timelines, monitor performance daily during early phases, and continuously optimize keywords, match types, ad copy, bids, budgets, and negative keyword lists to hit CPL and lead quality targets.
• Performance Monitoring & Reporting: Track and analyze spend, CPL, conversions, CTR, and Quality Score - maintaining accurate dashboards, flagging underperformance early, and always arriving with a clear action plan.
• Cross-Team Coordination: Collaborate with Client Success Managers for client context, SEO and Content for keyword alignment, Web and Dev for landing page improvements, and Operations for capacity and prioritization - documenting all changes along the way.
• Internal PPC Campaigns: Plan, launch, and optimize LionHead's own Google Ads campaigns for lead generation, hiring, and brand initiatives - applying the same QA, tracking, and optimization standards used for client work.
• Process Adherence & Improvement: Follow and improve documented PPC SOPs, maintain clean account structures and naming conventions, and propose enhancements to campaign frameworks, QA checklists, reporting templates, and automation rules.

What Success Looks Like (KPIs)

• CPL consistently at or below target across all active accounts
• Lead volume delivered reliably month over month
• Zero broken conversion tracking across client accounts
• Campaigns launched on time with no setup delays
• Reduction in wasted spend through disciplined negative keyword management
• Strong client satisfaction scores related to paid media performance
• Internal PPC campaigns hitting CPL and conversion benchmarks

What We're Looking For

• 3-5+ years of hands-on Google Ads / PPC management experience (agency or in-house)
• Proven track record managing multiple accounts with measurable, documented results
• Deep expertise in campaign structure, bidding strategies, keyword match types, and Quality Score optimization
• Strong command of conversion tracking, GA4, GTM, call tracking, and CRM attribution
• Experience managing budgets responsibly and optimizing for spend efficiency
• Ability to analyze performance data, spot trends, and translate insights into clear action plans
• Strong communication and documentation skills — you keep things clean, clear, and accountable
• Experience collaborating cross-functionally with SEO, Web, Content, and Client Success teams
• Up to date on Google Ads platform changes, policy updates, and PPC best practices

Compensation & Perks

• Competitive pay range: $25,000 to $35,000 annual , based on performance-based bonuses tied to CPL targets, lead volume, and client retention
• Direct reporting line to Director of Client Services and participation in the agency’s leadership team.
• Paid time off and holidays for a healthy work-life balance
• Employee of the Month and Employee of the Year recognition - including an all-expenses-paid vacation for top performers
• Access to premium training, certifications, and industry conferences
• Work-from-home flexibility
• A collaborative, high-performance team that values results, efficiency, and continuous growth

Ideal Candidate Profile

Experience & Skills

• 3-5+ years managing Google Ads campaigns, preferably in a marketing agency environment serving multiple clients simultaneously
• Deep hands-on expertise in Google Ads campaign structure, bidding strategies, match types, ad copy, and Quality Score optimization
• Strong working knowledge of GA4, GTM, conversion tracking, call tracking, and CRM attribution
• Proven ability to manage multiple accounts, hit CPL targets, and scale campaigns profitably
• Exceptional attention to detail - you catch tracking gaps, budget pacing issues, and underperforming ad groups before they become problems
• Comfortable working cross-functionally and communicating performance data clearly to non-technical stakeholders

Why Join LionHead Digital?

We’re building the most advanced law firm marketing system in the country. At LionHead Digital, you’ll own the fulfillment engine that drives client success and long-term growth. If you’re ready to lead teams, build scalable processes, and make client retention your mission, this role is for you.

Apply today to join a results-driven agency where your leadership directly impacts our clients and our future.