4 empleos en MezTal
Customer Success & Growth Manager - Hybrid Guadalajara MX
Hoy
Trabajo visto
Descripción Del Trabajo
At MezTal, customer relationships go beyond support.
We are looking for someone who genuinely enjoys building relationships, creating impact, and helping customers succeed. This is a proactive Customer Success role focused on engagement, retention, customer happiness, and long-term growth within existing accounts.
This is not a reactive support position. We are looking for someone who thinks ahead, creates meaningful customer experiences, and proactively drives engagement, retention, and growth.
We move fast, adapt constantly, and build while doing. The ideal person enjoys ownership, ambiguity, and human connection.
What You Will Do
Build Meaningful Customer Relationships
- Become a trusted partner throughout the customer journey.
- Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups.
- Build long-term relationships focused on trust, engagement, and success.
- Advocate for customer needs internally.
- Create memorable customer experiences that drive loyalty and long-term partnerships.
Drive Customer Success and Retention
- Monitor customer health, engagement trends, platform usage, and adoption metrics.
- Identify churn risks proactively and develop retention strategies.
- Support customers in maximizing value and outcomes.
- Manage escalations and difficult conversations with empathy and professionalism.
- Improve customer engagement and long-term adoption.
Support Customer Growth Initiatives
- Identify opportunities to increase engagement and account expansion within existing customers.
- Support renewals, customer development initiatives, upsell opportunities, and account growth efforts.
- Contribute to customer retention and business growth metrics.
- Help customers expand usage and maximize the value they receive from the platform.
Collaborate Cross-Functionally
- Partner closely with internal teams to improve customer outcomes.
- Work collaboratively with Sales, Operations, Product, and Customer Success teams.
- Gather customer feedback and identify improvement opportunities.
- Support continuous improvement initiatives and scalable solutions.
Build While Scaling
- Help create and improve processes as the company grows.
- Bring ideas, ownership, and initiative to improve customer experience.
- Thrive in environments with change, ambiguity, and evolving priorities.
Requirements
Required Qualifications
- Advanced / Fluent English communication skills (near-native preferred).
- Must currently live in Guadalajara, Jalisco.
- Valid US Visa (required).
- 3+ years of experience in:
- Customer Success
- Account Management
- Client Success
- Customer Engagement
- Relationship Management
- Experience managing customer portfolios or books of business.
- Strong communication and stakeholder management skills.
- Experience working in dynamic, fast-paced, and evolving environments.
- Comfortable managing competing priorities and changing business needs.
- Demonstrated resilience and ability to thrive under pressure.
Experience with
- Customer retention metrics.
- Customer engagement KPIs.
- Customer health scores.
- Customer adoption strategies.
- Renewals.
- Upsell and cross-sell initiatives.
- Account growth programs.
- Expansion within existing customers.
- Managing difficult customer conversations.
- Cross-functional collaboration.
Preferred Experience
- SaaS, technology, healthcare, senior living, staffing, or customer-centric industries.
- CRM platforms (HubSpot, Salesforce, etc.).
- Experience building processes or programs from scratch.
- Experience owning or influencing revenue retention, growth, or expansion metrics.
- Exposure to quota-driven or growth-oriented environments.
What We Are Looking For
Someone who:
- Builds trust naturally and creates authentic relationships.
- Loves creating customer happiness.
- Is approachable, personable, and relationship-oriented.
- Thinks proactively instead of reactively.
- Brings empathy, ownership, resilience, and strong communication.
- Handles difficult conversations calmly and professionally.
- Is naturally curious and enjoys learning.
- Takes initiative and goes above and beyond.
- Enjoys ambiguity and building while moving fast.
- Thrives in startup and high-growth environments.
- Collaborates effectively across teams.
- Balances customer happiness with business growth.
- Brings energy, positivity, and a strong bias toward action.
- Enjoys being a strategic partner rather than simply providing support.
Benefits
- Base Salary: $34,000 MXN monthly.
- Quarterly Performance Incentive: Average variable earnings of approximately $30,000–$60,000 MXN per quarter, with additional upside based on performance.Christmas Bonus: 30 days, paid in December.
- Major Medical Expense Insurance with coverage up to $20,000,000 MXN.
- Minor Medical Insurance.
- Dentegra Annual Services
- Life Insurance (Death and Disability).
- 12 vacation days in accordance with Mexican Federal Labor Law.
- Cell phone reimbursement and transportation subsidy.
- Hybrid work model.
- Multicultural exposure with teams in Mexico and the United States.
- Internal MezTal events.
- Exclusive discounts with partner companies.
- Academic agreements with universities and language schools.
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SEO & AI Search Analyst
Hoy
Trabajo visto
Descripción Del Trabajo
Description
We are looking for an experienced SEO & AI Search Analyst to help drive organic growth, search visibility, and brand authority across both traditional search engines and emerging AI-powered search platforms.
In this role, you will develop and execute SEO, content, local search, and Generative Engine Optimization (GEO) strategies that increase discoverability, qualified traffic, and lead generation. You will work across technical SEO, content strategy, semantic optimization, and AI Search visibility to ensure our brands remain competitive as search continues to evolve.
The ideal candidate combines strong analytical skills with hands-on SEO expertise and a deep understanding of how users discover information through Google, ChatGPT, Gemini, Perplexity, Copilot, and other AI-driven platforms. You are naturally curious, data-driven, and passionate about leveraging search insights to create measurable business impact.
Key Responsibilities
SEO Strategy & Optimization
- Develop and execute comprehensive SEO strategies across multiple websites and brands.
- Conduct technical SEO audits and implement recommendations.
- Monitor website performance, indexing, crawlability, and Core Web Vitals.
- Perform keyword, entity, and search intent research.
- Optimize website architecture, internal linking, and on-page SEO elements.
- Identify opportunities to increase organic traffic, rankings, and conversions.
- Collaborate with web development teams on technical SEO initiatives.
- Stay current with Google algorithm updates and industry best practices.
AI Search & Generative Engine Optimization (GEO)
- Develop strategies to improve visibility within AI-powered search and answer engines.
- Optimize content for discoverability across ChatGPT, Gemini, Perplexity, Copilot, and emerging AI platforms.
- Monitor AI-generated brand mentions, citations, and visibility trends.
- Implement Generative Engine Optimization (GEO) best practices.
- Improve entity recognition, topical authority, and semantic relevance.
- Research emerging AI search trends and translate findings into actionable strategies.
- Identify opportunities to increase brand presence within AI-generated responses.
Content Strategy & Creation
- Design and execute content strategies aligned with SEO, GEO, and lead generation goals.
- Conduct topic research, competitive analysis, and content gap analysis.
- Build topical authority through content clusters and strategic content planning.
- Create detailed content briefs for blogs, landing pages, location pages, and educational resources.
- Write, edit, and optimize content when needed.
- Collaborate with internal teams to ensure content quality, accuracy, and consistency.
- Optimize existing content to improve rankings, traffic, engagement, and AI citations.
- Develop content frameworks aligned with E-E-A-T principles and AI Search best practices.
- Identify opportunities to repurpose content across multiple digital channels.
Local SEO & Business Listings
- Develop and execute local SEO strategies across multiple locations.
- Optimize and monitor Google Business Profiles.
- Improve visibility in local search results and map packs.
- Ensure consistency across local citations and directory listings.
- Identify opportunities to strengthen local authority and geographic relevance.
Analytics & Performance Monitoring
- Monitor SEO, GEO, and website performance metrics.
- Analyze traffic, rankings, conversions, lead generation, and engagement trends.
- Track keyword, entity, and AI Search visibility performance.
- Provide actionable recommendations based on data insights.
- Measure the impact of SEO and AI Search initiatives on business goals.
- Monitor competitor activity and identify growth opportunities.
Requirements
- 4+ years of experience in SEO, Organic Search, Content Strategy, or Digital Marketing.
- Proven experience creating and executing successful SEO strategies.
- Strong understanding of technical SEO principles.
- Experience developing and optimizing content for organic search.
- Excellent written and verbal communication skills in English.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple projects simultaneously.
- Experience working with cross-functional teams.
Required Tools & Platforms
- Google Search Console (Advanced)
- Google Analytics 4 (GA4)
- Semrush
- Screaming Frog
- Ahrefs (Preferred)
- Google Business Profile
- ChatGPT, Gemini, Perplexity, and other AI-powered research tools
Core Areas of Expertise
Technical SEO
- Crawlability and indexation
- Site architecture
- Internal linking strategy
- Core Web Vitals
- Schema markup
- Redirect management
- XML sitemaps
- Technical audits
Content & Semantic SEO
- Keyword research
- Search intent analysis
- Topic clustering
- Topical authority development
- Entity SEO
- E-E-A-T implementation
- Content optimization
- Editorial strategy
AI Search & GEO
- Generative Engine Optimization (GEO)
- AI Search Optimization (AIO)
- LLM visibility strategies
- AI citation optimization
- Semantic search
- Knowledge graph optimization
- Brand authority development
Preferred Qualifications
- Experience optimizing content for AI-powered search platforms.
- Experience managing SEO strategies for multi-location businesses.
- Experience supporting lead generation objectives through organic search.
- Experience optimizing Google Business Profiles and local search visibility.
- Experience working with content-heavy websites and large blog ecosystems.
- Experience in senior living, healthcare, hospitality, real estate, or similar industries.
- Familiarity with AI-assisted content workflows and content optimization tools.
Success Metrics
The ideal candidate will be measured on:
- Organic traffic growth
- Qualified lead generation
- Search visibility improvements
- AI Search visibility and citations
- Content performance
- Website health and technical SEO improvements
- Growth in topical authority and entity recognition
- Local search visibility
- Overall contribution to business objectives
Benefits
Why Join MezTal?
At Meztal , we prioritize innovation, collaboration, and personal growth. You’ll have the opportunity to work on meaningful projects, be part of a supportive team, and enjoy a culture that values work-life balance and professional development.
- Christmas Bonus : 30 days, to be paid in December.
- Major Medical Expense Insurance : Coverage up to $25,000,000.00 MXN.
- Dental Insurance : Always smile with confidence!
- Life Insurance : (Death and MXN Disability)
- Vacation Days : 12 vacation days in accordance with Federal Labor Law + Floating Holidays : 3 floating holidays in addition to the 7 official holidays in Mexico.
- Cell Phone Reimbursement & Transportation Subsidy.
- Hybrid Scheme : Enjoy the best of both worlds, remote and in-office work.
- Multicultural Exposure : Work with operations within Mexico and the United States.
- MezTal Internal Events : Strike a healthy balance between your professional and personal goals.
- Exclusive Discounts : Benefits with different companies for being part of MezTal.
- Academic Agreements : Access to national universities and language schools.
¿Este trabajo es un acierto o un fracaso?
US Payroll Specialist - Hybrid Guadalajara MX
Hoy
Trabajo visto
Descripción Del Trabajo
Description
MezTal is seeking a detail-oriented Payroll Specialist to support payroll operations for a U.S.-based client with multiple locations. This position is responsible for processing payroll accurately and on time, maintaining payroll records, auditing timekeeping information, and providing support to employees and managers regarding payroll-related inquiries.
The ideal candidate has hands-on experience processing U.S. payroll , strong knowledge of payroll practices and wage and hour regulations, exceptional attention to detail, and the ability to manage multiple priorities while maintaining confidentiality.
Key Responsibilitie
- Process bi-weekly payroll for multiple U.S. locations
- Ensure payroll transactions are completed accurately and within established deadlines
- Process payroll transactions related to new hires, terminations, pay rate changes, transfers, bonuses, and deductions
- Maintain employee payroll records, tax forms, direct deposit authorizations, and related documentation
- Support payroll corrections, off-cycle payments, retroactive adjustments, and final paychecks
- Respond to employee and manager inquiries regarding pay, taxes, deductions, and timekeeping issues
- Assist with garnishments, benefit deductions, retirement contributions, and other payroll withholdings
- Monitor compliance with federal, state, and local U.S. wage and hour regulations
- Support year-end payroll activities, including W-2 preparation and distribution
- Generate payroll reports for management and accounting teams
- Maintain strict confidentiality of payroll and employee information
- Assist with payroll audits and special projects as needed
Requirements
Education
- Associate degree in Accounting, Business Administration, Finance, or a related field preferred
Required Experience
- Minimum of 3 years of experience processing U.S. payroll (required)
- Experience processing payroll for multiple locations and/or multiple states
- Experience with payroll and timekeeping systems
- Experience supporting U.S.-based operations
- Experience with UKG (Ultimate Kronos Group ) is highly preferred
- Experience in healthcare, senior living, or service-based industries is a plus
- Advanced English proficiency is required, as the role involves daily interaction with U.S.-based manager and stakeholders
- Open to work on a Hybrid Scheme at Colonia Providencia in Guadalajara, Jalisco
Knowledge, Skills & Abilities
- Strong understanding of U.S. payroll practices and wage and hour regulation
- Excellent attention to detail and accuracy
- Strong organizational and time management skills
- Proficiency in Microsoft Excel and Microsoft Office applications
- Strong customer service and problem-solving skills
- Ability to manage multiple deadlines in a fast-paced environment
- Ability to maintain confidentiality and handle sensitive information appropriately
- Excellent verbal and written communication skills in English
- Ability to work independently and collaborate effectively with cross-functional teams.
Benefits
- Christmas Bo nus: 30 days, to be paid in December
- Major Medical Expense Insura nce: Coverage up to $20,000,000.00 MXN
- Dental Insura nce: Always smile with confidence
- Life Insura nce: (Death and MXN Disability
- Vacation D ays: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holid ays: 3 floating holidays in addition to the 7 official holidays in Mexico
- Cell Phone Reimbursement & Transportation Subsidy
- Hybrid Sch eme: Enjoy the best of both worlds, remote and in-office work
- Multicultural Expos ure: Work with operations within Mexico and United States
- MezTal Internal Eve nts: Strike a healthy balance between your professional and personal goals
- Exclusive Discou nts: Benefits with different companies for being part of MezTal
- Academic Agreeme nts: Access to national universities and language schools
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Senior Accountant
Hoy
Trabajo visto
Descripción Del Trabajo
Position Summary
The Senior Accountant will play a critical role in supporting the accounting operations of
Retirement Communities during a period of significant transformation and growth. This is a hands-on accounting position for a highly motivated professional who thrives in fast-paced environments, takes ownership of deliverables, and consistently meets deadlines.
The ideal candidate is someone who built a strong accounting foundation early in their career, preferably through experience in a public accounting firm or small accounting practice, and has since developed solid full-cycle accounting experience. This individual must be proactive, detail-oriented, and committed to delivering accurate work on time without requiring constant follow-up.
Key Responsibilities
• Perform full-cycle accounting activities, including journal entries, reconciliations, accruals, and month-end close.
• Prepare and review balance sheet reconciliations and supporting schedules.
• Analyze financial transactions and identify discrepancies or unusual variances.
• Support monthly, quarterly, and year-end close processes.
• Maintain accurate accounting records and supporting documentation.
• Assist with financial statement preparation and reporting activities.
• Support internal and external audits.
• Collaborate with team members to resolve accounting issues and improve processes.
• Ensure all assigned deliverables are completed accurately and within established deadlines.
• Escalate risks, blockers, or missing information proactively rather than waiting until deadlines are missed.
• Contribute to process improvements and operational efficiencies.
Qualifications
Required
• Bachelor's Degree in Public Accounting (Licenciatura en Contaduría Pública).
• Professional License (Cédula Profesional).
• 5-8 years of progressive accounting experience.
• Strong full-cycle accounting experience.
• Hands-on experience with month-end close.
• Experience preparing and reviewing accruals, reconciliations, and journal entries.
• Strong understanding of accounting principles and financial statements.
• Advanced Excel skills.
• Strong attention to detail and sense of ownership.
Preferred
• Experience working in a small public accounting firm.
• Experience in audit, tax, or accounting services environments.
• Experience supporting multi-entity accounting operations.
Success Profile
The successful candidate will:
• Take ownership of responsibilities and follow through on commitments.
• Consistently meet deadlines without requiring repeated follow-up.
• Communicate proactively when issues arise.
• Demonstrate a strong work ethic and willingness to learn.
• Be comfortable working in a demanding environment during periods of growth and transformation.
• Show initiative, accountability, and a commitment to excellence.
• Bring a positive attitude and a continuous improvement mindset.
¿Este trabajo es un acierto o un fracaso?