535 Ofertas de Empleadores de Call Center en Mexico
Call Center Agent
Hoy
Trabajo visto
Descripción Del Trabajo
This position is responsible for implementing the Customer Service daily operations.
The Customer service agent ensures an excellent customer experience with every contact (phone, email, and or by chat) Serves Consumers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database and providing service parts.
ResponsibilitiesAssist Consumers on inbound calls with general inquiries, troubleshooting, and warranty replacements
Input complete and accurate information on Zendesk (Ticketing System)
Follow up on customer issues by e-mail, phone, or chat
Provide service parts and follow-up delivery
2 years of experience in customer service (Industry preferable/ Call Center Acceptable).
Good communication skills are needed for this position.
Fluent in English is a requirement for this position (spoken/written).
Computer skills required. Windows (preferable).
No transportation issues - have your car (preferable).
Attention to detail.
Multi-task.
Assist demanding customers.
Problem-solving.
Time management.
Call Center Agent
Hoy
Trabajo visto
Descripción Del Trabajo
Tambourine is one of the fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.
We are seeking for a Bilingual Call Center Agent - New Sales to join our team in Cancun (Zona Hotelera) for our business unit Reserv (booking engine). Our ideal candidate is analytical, strategy focused, detail oriented, and a great multi-tasker.
Find us at
This is an On-site position at our Cancun Office.
Our New Sales Agents will generate sales primarily through inbound and outbound calls using call center software. To do well in this role you need to have excellent listening and interpersonal skills to build relationships with clients and persuade them to purchase product.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
What we need
- At least 1 year of customer service and sales experience in the hospitality or tourism industry.
- Ideal experience as a Call Center Agent.
- Availability for shift work
- Strong phone handling and active listening skills
- Proficiency in English
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- General computer software knowledge
Role and Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs and wants and provide them with services that meet those needs
- Seize opportunities to upsell products
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets
- Follow up on Sales related Voice Mails
- Manage sales related emails efficiently, with responses expected in within 24-hrs
- Perform Outbound calls for reservation abandonment service
Equal Opportunity Employer:
Tambourine does not discriminate and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.
Call Center Agent - New Sales
Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
Tambourine is one of the fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.
We are seeking for a Bilingual Call Center Agent - New Sales to join our team in Cancun (Zona Hotelera) for our business unit Reserv (booking engine) . Our ideal candidate is analytical, strategy focused, detail oriented, and a great multi-tasker.
Find us at
This is an On-site position at our Cancun Office .
Our New Sales Agents will generate sales primarily through inbound and outbound calls using call center software. To do well in this role you need to have excellent listening and interpersonal skills to build relationships with clients and persuade them to purchase product.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
What we need
- At least 1 year of customer service and sales experience in the hospitality or tourism industry.
- Ideal experience as a Call Center Agent.
- Availability for shift work
- Strong phone handling and active listening skills
- Proficiency in English
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- General computer software knowledge
Role and Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs and wants and provide them with services that meet those needs
- Seize opportunities to upsell products
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets
- Follow up on Sales related Voice Mails
- Manage sales related emails efficiently, with responses expected in within 24-hrs
- Perform Outbound calls for reservation abandonment service
Equal Opportunity Employer:
Tambourine does not discriminate and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.
Call Center Agent - New Sales
Hoy
Trabajo visto
Descripción Del Trabajo
Peak Season Call Center Agent-5
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
First level customer support
- First point of contact for Carter's customers via Phone, Email and/or Chat
- Communicate effectively in both written and verbal communication fluently
- Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
- Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs
- Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem Educate and recommend Carter's and OshKosh products to the customer maximizing opportunities to upsell or cross-sell company products and services
- Complete necessary documentation to manage customer complaints, uses and subsequent solutions
- Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines
- Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent
- Use technology tools as directed and within established guidelines
- Maintain confidentiality of the organization's customer data
- Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required
- Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
SECONDARY FUNCTIONS (IF APPLICABLE - ANY DUTIES NOT CONSIDERED ESSENTIAL)
- Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness
- Abide by Carter's policies and procedures, specifically the attendance policy
- Must know, understand, and follow all Standard Operating Procedures
- Other miscellaneous duties assigned
- Computer literacy and basic ability to navigate systems and utilize Windows-based applications
- Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
- Preferred experience working in a call center environment and/or customer service experience
- Demonstrate excellence with listening, verbal, and written communication skills
- Working knowledge of computers, office software, email, and chat
- Ability to successfully operate multiple communication platforms simultaneously
PRIOR WORK EXPERIENCE AND EDUCATION REQUIREMENTS
- High school diploma or a GED preferred (not required)
- Minimum 6 months of customer service experience
- Call center, Retail and/or Ecommerce experience is a plus
- Technical aptitude is a plus, but not required
PHYSICAL AND WORK DEMANDS
- Access to a reliable computer with a mouse, keyboard, ethernet port, and input for a headset (Carter's-provided headset)
- High speed internet with minimum speed of 20 Mbps
- Ability to work in a highly structured environment
- Ability to work in a competitive performance driven environment
- Ability to handle repetitiveness of contacts from internal and external customers
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
- Holiday work schedule as defined by Management and business needs/volume
- Comply with blackout periods as determined by Management
NOTE- THIS POSITION DESCRIPTION IS NOT INTENDED TO BE ALL-INCLUSIVE. THE DUTIES DESCRIBED MAY BE CHANGED OR REASSIGNED AT THE DISCRETION OF MANAGEMENT, AND THE EMPLOYEE MAY BE REQUIRED TO PERFORM DUTIES THAT ARE NOT LISTED IN THE POSITION DESCRIPTION.
Carter's is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
Carter's, Inc. (NYSE:CRI), is the largest branded marketer in the United States of apparel and related products exclusively for babies and young children. The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 600 Company-operated stores in the United States and Canada and on-line. Carter's is headquartered in Atlanta, Georgia. If you dream of working with innovative colleagues who support and inspire you, Count on Carter's.
call center
Hoy
Trabajo visto
Descripción Del Trabajo
Estamos buscando una persona comprometida, con excelente actitud y presentación, para integrarse a nuestro equipo como Agente Call Center
Contratación inmediata
Ofrecemos
-*Sueldo base libre de impuestos * apoyo para pasajes
Prestaciones de ley desde el primer día (Seguro social, prima vacacional, aguinaldo, utilidades)
Días de descanso en feriados judíos pagados
Excelente ambiente laboral
Horarios
Lunes a jueves: turnos rolados de 9:00 a 18:00 o de 12:00 a 21:00 (1 hora de comida)
Viernes: turno fijo de 9:00 a 17:00 (30 min de comida)
Domingo: 10:00 a 19:00 (1 hora de comida)
- Descanso: sábados
Requisitos
Buena actitud y presentación
Manejo básico de computadora
Envíanos tu CV por este medio
Tipo de puesto: Por tiempo indeterminado
Sueldo: $9,500.00 al mes
Beneficios:
- Descuento de empleados
- Opción a contrato indefinido
Experiencia:
- Call Center: 1 año (Obligatorio)
Lugar de trabajo: Empleo presencial
Call Center
Hoy
Trabajo visto
Descripción Del Trabajo
Escolaridad min.: Bachillerato Tecnológico
Experiencia indispensable 2 años en áreas de Atención a clientes, Call Center, prospección, seguimiento a reclamaciones.
Ofrecer servicios
Recibir llamadas para aclarar dudas del producto o servicio.
Hacerle seguimiento a las solicitudes de los clientes.
Procesar solicitudes de los clientes respecto a los bienes o servicios de la empresa, entre otras.
Competencias:
Orientado a cumplimiento de objetivos
Orientado al Servicio
Trabajo en equipo
Proactividad
Competitividad
Excelente etiqueta telefónica
Disponibilidad para laborar de Lunes a Sábado
Zona de trabajo: Lomas de Angelópolis
Prestaciones:
- Estacionamiento gratuito
- Prestaciones de ley
Oportunidades de crecimiento.
Tipo de puesto: Tiempo completo
Beneficios:
- Estacionamiento gratuito
- Uniformes gratuitos
Escolaridad:
- Bachillerato terminado (Deseable)
Experiencia:
- Servicio Al Cliente / Call Center: 2 años (Obligatorio)
Lugar de trabajo: Empleo presencial
Sé el primero en saberlo
Acerca de lo último Empleadores de call center Empleos en Mexico !
Call Center
Hoy
Trabajo visto
Descripción Del Trabajo
EJECUTIVO TELEVENTA
REQUISITOS:
· Escolaridad: preparatoria concluida
· Experiencia: Mínimo 2 años en el área de ventas, atención a clientes, prospección, cierre de ventas, llamadas de entrada y salida
· DOMINIO DE EXCEL (BÁSICO-INTERMEDIO)
RESPONSABILIDADES
.Realizar llamadas para venta de producto
· Realizar llamadas de seguimiento a la cartera de clientes y tomar el pedido que soliciten
· Prospectar clientes vía telefónica
· Solicitar documentos a los clientes existentes para actualizar expedientes
· Levantar pedidos de ejecutivos de venta
· Realizar actividades administrativas
· Mantener contacto con los choferes de reparto para proporcionar direcciones y pedidos
OFRECEMOS
· Sueldo: $15,900.00 pesos mensuales + prestación de ley + prestaciones superiores
· Horario: de lunes a viernes de 08:00 a 18:00 y sábados de 08:00 a 14:00
· Zona de trabajo: Calle 13 de septiembre, Colonia Escandón, Miguel Hidalgo
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $15,900.00 al mes
Beneficios:
- Aumentos salariales
- Caja de ahorro
- Seguro de vida
- Teléfono de la empresa
- Uniformes gratuitos
- Vales de despensa
Lugar de trabajo: Empleo presencial
Call Center
Publicado hace 13 días
Trabajo visto
Descripción Del Trabajo
Funciones:
- Atender llamadas, correos electrónicos o chats en línea de nuestros clientes
- Brindar asistencia, resolver consultas y proporcionar información sobre nuestros servicios de manera clara
- Escuchar activamente las inquietudes de los clientes y trabajar para encontrar soluciones efectivas
- Registrar y documentar todas las interacciones con los clientes en nuestro CRM
Requisitos:
- Inglés Avanzado
- Experiencia previa en atención al cliente
- Excelente redacción y ortografía
- Disponibilidad de tiempo para trabajar on-site. No Home Office
- Conocimientos básicos de software de oficina y capacidad para aprender sistemas específicos de atención al cliente.
- Radicar en Tijuana
Ofrecemos:
- Sueldo fijo
- Prestaciones de ley
- Oportunidades de crecimiento
- Buen ambiente laboral
¡Esperamos conocerte pronto y trabajar juntos!
Call Center
Publicado hace 13 días
Trabajo visto
Descripción Del Trabajo
Funciones:
- Atender llamadas, correos electrónicos o chats en línea de nuestros clientes
- Brindar asistencia, resolver consultas y proporcionar información sobre nuestros servicios de manera clara
- Escuchar activamente las inquietudes de los clientes y trabajar para encontrar soluciones efectivas
- Registrar y documentar todas las interacciones con los clientes en nuestro CRM
Requisitos:
- Inglés Avanzado
- Experiencia previa en atención al cliente
- Excelente redacción y ortografía
- Disponibilidad de tiempo para trabajar on-site. No Home Office
- Conocimientos básicos de software de oficina y capacidad para aprender sistemas específicos de atención al cliente.
- Radicar en Tijuana
Ofrecemos:
- Sueldo fijo
- Prestaciones de ley
- Oportunidades de crecimiento
- Buen ambiente laboral
¡Esperamos conocerte pronto y trabajar juntos!