1,269 Ofertas de H&m en Mexico

Job Role : Customer Representative

Job Location: Queretaro

• Communicating with customers through various channels.
• At least one year of experience in Customer Service

Customer Service

• Full English communication skills
• Business Process Services (BPS), no IT experience nor IT educational background.

Activities:

• Respond to incoming calls regarding customer service inquiries from the US and other international locations.
• Proficiency in English is required.
• Availability for full-time work in rotational shifts, with 9 hours shift.

Ubicación de la oficina:

Santiago de Queretaro, Qro.

• Pie de la cuesta
• Campo militar

Forma parte de una de las compañías líderes en servicios tecnológicos y empresariales, Crece con nosotros en TCS.

Tata Consultancy Services (TCS) is a global leader in IT services, consulting & business solutions with a large network of innovation & delivery center.

Role: Customer Service experience

Years of Experience: 1+ years

Location: Guadalajara, Mexico

English Speaking Level: Advanced

Responsibilities:

• Experience in Customer service
• Advance English required

If Interested candidates share you resume to

Job Description

At Maxima Apparel , we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a visionary and motivated Customer Service Representative to take the lead and help elevate our Pro Standard brand to new heights.

RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries via Zendesk , Meta , and other platforms.
• Identify and assess customer needs to provide appropriate and efficient solutions.
• Coordinate with other departments to gather information and resolve customer issues.
• Provide regular updates to customers on the status of their inquiries or incidents as needed.
• Gather customer feedback and suggestions to identify areas for improvement.
• Collaborate with the team to implement enhancements and optimize customer service processes.

QUALIFICATIONS

• Minimum 1 year of experience in customer service or a similar role.
• Advanced English – both written and spoken.
• Ability to lead problem-solving activities.
• Exceptional attention to detail and organizational skills.
• Experience using customer service platforms such as Zendesk , Meta , and instant messaging systems.
• Knowledge of Zendesk , Meta Business Suite , Microsoft Office Suite , and the ability to learn and master additional tools.
• Ability to successfully manage multiple tasks in a fast-paced environment.
• Basic understanding of the sportswear industry and product fulfillment processes is a plus.

WHO YOU ARE

• Excellent time management and prioritization skills while handling multiple projects simultaneously.
• Strong interpersonal and communication skills, with the ability to interact at all levels.
• Flexible and able to adapt to rapid changes in the work environment.
• Capable of managing multiple tasks and prioritizing based on customer needs. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy.

Job Type: Full-time.

Salary: $12,000 – $14,000 MXN per month.

Schedule:

• 8-hour shifts
• Monday to Friday / Weekend shift: Thursday to Monday , with Tuesday and Wednesday off.

Workplace: On-site position / Remote for Saturdays and Sundays.

Customer Service is the voice of the customer needs Products, ensures customer needs are clearly communicated and escalated as needed at the same time that Piston Group Products' interests are preserved in dealing with customers (negotiating increases, expedites, etc). Customer Service also deals with customer returns/rejections caused by materials/logistics issues, ensures complaints are resolved. Graphs customer complaints and delivery performance.

• Releases -- Receipt and analysis of customer releases/demand: communicates shifts in demand to operations, procures supply promises for increases from suppliers and operations and communicates results to customer.
• Premium Costs - negotiate customer payment of premium costs when costs are arising as result of customer fault. Process internal authorizations (APT) when premium costs are Irvin responsibility
• Expedites - Expedite finished goods production for daily and weekly shipments. Ensure materials are available at distribution center on time
• Shipping - generate daily ship plan for distribution center
• Program/Eng. Changes - Coordinate program and engineering changes in conjunction with program managers, production, purchasing, engineering and quality. Ensure exposure to obsolescence is minimized and obsolescence claims are processed in time to customers.
• Customer complaints - monitor customer portals daily and attend to complaints (non conformities) dealing with delivery/materials. Procure creation and closure of corrective actions(8Ds)
• Customer returnable packaging - monitor inventory levels in Irvin: request replenishment stock from customer, monitor deliveries to Del Rio and finally to plant.

Education :

College degree Preferred in Engineering or Business.

Knowledge:

Keyboarding required

MS Excel, Powerpoint and Word Intermediate required

ERP/MRP knowledge required

AS400/QAD knowledge desired

Knowledge of Atomotive customer portals desired

English proficient, required

LPA audit familiar, desired

FCA 7.22 Ford Apps & portal training

*** This is NOT a MANAGER Position ***

English proficiency

We are an innovative global provider of industrial solutions, specializing in advanced electrical products and services.

With over 40 years of experience and a leadership position in Asia.

As a global company present in over 140 countries, we're committed to driving innovation and providing sustainable energy solutions.

We’ve started operations in Mexico, and we're looking for talented professionals to help us establish a strong presence. This is a fantastic opportunity for growth within a global company.

Profile/Skills

• Bachelor’s degree in electrical engineering, energy, or related field.
• Knowledge of related products such as power transformers, high-voltage switches, box substations, capacitors, and insulators;
• 1-3 years of experience.
• English proficiency.
• Proficient in using Microsoft Office and other office software.

Main Responsibilities:

Assist regional and other departments in handling after-sales issues, classify after-sales information according to standards and promptly forward it to relevant production departments, be responsible for resolving after-sales issues and tracking progress until closure while providing feedback to related departments, and maintain after-sales service records with statistical analysis of information.

• Based on user feedback, identify and analyze the corresponding faults, and provide appropriate solutions, including but not limited to: installation, debugging, maintenance, repair, replacement, consultation, upgrading, and modification.¿
• Provide on-site or remote technical support and installation guidance.
• Complete after-sales service work according to Customer needs, maintain Customer relationships, and understand and discover user requirements.
• Prepare the necessary materials and components according to the needs of the site or users.
• Summarize the handling of issues and organize relevant reports and documentation.
• Actively collect user feedback, improve work methods, and provide beneficial suggestions for the company's operations.
• Follow safety regulations and codes in accordance with EHS requirements and comply with the company's compliance requirements.
• Manage dispatched service engineers, authorized engineers, and subcontractors, and urge subcontractors to complete projects on time as per the contract.
• Coordinate the management of regional personnel, subcontractors, and authorized engineers; update weekly work reports, work plans, and expense records.
• Provide quotations, reviews, and signing services for paid services and spare parts purchase contracts.
• Complete other tasks assigned by leadership on time.

Offer:

*** This is NOT a MANAGER Position ***

• Offer a competitive salary package with benefits and perks that exceed the legal requirements.

• Provides a unique opportunity to immerse yourself in Asian business culture.

• To work in a culture where we overcome challenges and grow together.

• To be part of a leading, inclusive and diverse organization that respects everyone's contribution.

• Build relationships with colleagues from different parts of the world, expanding your professional network on a global scale.

We integrate all cultures; we respect and value inclusion and diversity. We're in favor of and committed to equal employment and development opportunities for all, which is why we work all our selection processes without distinction of religion, age, sex, race, gender, identity, sexual orientation, marital status, socioeconomic status, political opinion or any other kind.

*** This is NOT a MANAGER Position ***

English proficiency

We are an innovative global provider of industrial solutions, specializing in advanced electrical products and services.

With over 40 years of experience and a leadership position in Asia.

As a global company present in over 140 countries, we're committed to driving innovation and providing sustainable energy solutions.

We’ve started operations in Mexico, and we're looking for talented professionals to help us establish a strong presence. This is a fantastic opportunity for growth within a global company.

Profile/Skills

• Bachelor’s degree in electrical engineering, energy, or related field.
• Knowledge of related products such as power transformers, high-voltage switches, box substations, capacitors, and insulators;
• 1-3 years of experience.
• English proficiency.
• Proficient in using Microsoft Office and other office software.

Main Responsibilities:

Assist regional and other departments in handling after-sales issues, classify after-sales information according to standards and promptly forward it to relevant production departments, be responsible for resolving after-sales issues and tracking progress until closure while providing feedback to related departments, and maintain after-sales service records with statistical analysis of information.

• Based on user feedback, identify and analyze the corresponding faults, and provide appropriate solutions, including but not limited to: installation, debugging, maintenance, repair, replacement, consultation, upgrading, and modification.¿
• Provide on-site or remote technical support and installation guidance.
• Complete after-sales service work according to Customer needs, maintain Customer relationships, and understand and discover user requirements.
• Prepare the necessary materials and components according to the needs of the site or users.
• Summarize the handling of issues and organize relevant reports and documentation.
• Actively collect user feedback, improve work methods, and provide beneficial suggestions for the company's operations.
• Follow safety regulations and codes in accordance with EHS requirements and comply with the company's compliance requirements.
• Manage dispatched service engineers, authorized engineers, and subcontractors, and urge subcontractors to complete projects on time as per the contract.
• Coordinate the management of regional personnel, subcontractors, and authorized engineers; update weekly work reports, work plans, and expense records.
• Provide quotations, reviews, and signing services for paid services and spare parts purchase contracts.
• Complete other tasks assigned by leadership on time.

Offer:

*** This is NOT a MANAGER Position ***

• Offer a competitive salary package with benefits and perks that exceed the legal requirements.

• Provides a unique opportunity to immerse yourself in Asian business culture.

• To work in a culture where we overcome challenges and grow together.

• To be part of a leading, inclusive and diverse organization that respects everyone's contribution.

• Build relationships with colleagues from different parts of the world, expanding your professional network on a global scale.

We integrate all cultures; we respect and value inclusion and diversity. We're in favor of and committed to equal employment and development opportunities for all, which is why we work all our selection processes without distinction of religion, age, sex, race, gender, identity, sexual orientation, marital status, socioeconomic status, political opinion or any other kind.

Sobre ADP

Estamos diseñando una mejor manera de trabajar, para que pueda lograr aquello por lo que está trabajando. Constantemente nombrada una de las 'Compañías más admiradas' por la revista FORTUNE®, y reconocida por DiversityInc® como una de las '50 mejores compañías para la diversidad', ADP trabaja con más de 740,000 organizaciones en todo el mundo para ayudar a su gente a trabajar nuevos retos y dar rienda suelta a su talento. "Diseñar siempre para las personas" significa que estamos creando plataformas que transformarán el gran trabajo que se hace, para que juntos podamos abrir un mundo de oportunidades.

RESUMEN DE POSICIÓN:

Gestionar una cartera de clientes asignada siendo el punto de contacto entre los clientes de ADP y el área operativa, con el propósito de velar por el correcto cumplimiento del servicio entregado en tiempo y forma.

RESPONSABILIDADES:

• Interacción directa con clientes respecto al servicio brindado, principalmente del proceso de remuneraciones/payroll.
• Gestionar una cartera de clientes, resolver dudas y consultas de éstos respecto a los servicios brindados.
• Ser el punto de contacto del cliente frente a cualquier requerimiento adicional o información relevante que pueda surgir.

REQUISITOS:

• Manejo de Inglés avanzado.
• Ideal experiencia atendiendo clientes extranjeros de habla inglesa.
• Experiencia gestionando cartera de clientes.
• Manejo de Excel medio.
• Ideal conocimientos y experiencia en temas de nómina/remuneraciones (No excluyente).
• Disponibilidad para trabajar en modalidad hibrida (Ciudad de Mexico).

DESCRIPCIÓN DE LAS EXIGENCIAS FÍSICAS/PSÍQUICAS

• Trabajo sentado frente a pantalla de visualizacion de datos, requiere que se ponga de pie en momentos de interacción con el equipo de trabajo.
• Requiere digitación y uso de mouse, puede ser de forma continua o intermitente.
• Trabajo cuya carga mental requiere procesos lógicos con distintos niveles de complejidad.
• Frecuentemente apoyamos y creamos espacios de interacción social entre compañeros de trabajo.

En ADP fomentamos la inclusión y deseamos trabajar con los mejores talentos. Somos un empleador que ofrece igualdad de oportunidades y no discriminamos a ningún empleado o solicitante de empleo por sus elecciones personales o condiciones de vida. Postúlate con nosotros.