2 Ofertas de Reservations Agent en San Miguel De Allende
Reservations Agent
San Miguel De Allende,
Belmond Management
Trabajo visto
Descripción Del Trabajo
Location:
Mexico, San Miguel de Allende
Department:
Sales & Marketing
Employment type:
Full-time
**Experience**:
Entry level
This role is responsible for ensuring a genuine guest first impression by complying with our Brand standards while utilizing the reservations lead management system. This role delivers excellent guest communication and reservations accuracy. In addition, the Reservations Agent will be responsible in supporting the revenue management and Sales strategy, which includes, but are not limited to up-selling, promotions, outbound revenue generation and cross selling of amenities.
**_
Core Responsabilities:_**
Ensure that brand, LQA, Forbes and AAA standards, poliices and procedures in the department are properly understood and followed through.
Achieve monthly individual and team conversion and revenue goals.
Pursue Outbound Revenue Opportunities through follow ups
Accurately code reservations in the lead reservation system, follow up on leads and ensure superior guest service.
Oversee the accuracy of the previous day booked reservations and reservations due to arrival within 3 days.
Keep current with all communication and hotel information.
Ensure appropriate guest follow up takes place in a timely and proper manner, in accordance with the standard operating
procedures.
Provide detailed notes and comments in the PMS regarding guest requests to ensure a quality guest experience.
Assist with group rooming lists or 3rd party reservations as needed.
Maintain rate integrity in accordance with revenue management strategies.
Assist in maximizing hotel room revenue and occupancy numbers.
Participate in department meetings as scheduled.
Fulfill daily tasks on the Reservations Checklist.
Serves as a cultural ambassador and participates positively in a sales team environment.
**Requirements**:
- 6 months - 2 years in ultra-luxury or luxury hotel experience.
- LQA, Forbes and AAA Standards full undertanding
- PMS and OTA´s, Market Segments knowledges
- Computer skills, ability to learn Sales System (CRM) and good understanding of Google Suite (Docs, Spreadsheets, Drive)
- Excellent level of customer service, prompt, polite and targeted communication.
- Good organizational skills, excellent reading, writing and oral skills in English and Spanish
- Competitive with teammates, reach team goals, teamwork.
- Self-motivated, enthusiastic, team player,
- POS, terminal banking procedures understanding.
**Benefits**
Competitive Salary and benefit package
Mexico, San Miguel de Allende
Department:
Sales & Marketing
Employment type:
Full-time
**Experience**:
Entry level
This role is responsible for ensuring a genuine guest first impression by complying with our Brand standards while utilizing the reservations lead management system. This role delivers excellent guest communication and reservations accuracy. In addition, the Reservations Agent will be responsible in supporting the revenue management and Sales strategy, which includes, but are not limited to up-selling, promotions, outbound revenue generation and cross selling of amenities.
**_
Core Responsabilities:_**
Ensure that brand, LQA, Forbes and AAA standards, poliices and procedures in the department are properly understood and followed through.
Achieve monthly individual and team conversion and revenue goals.
Pursue Outbound Revenue Opportunities through follow ups
Accurately code reservations in the lead reservation system, follow up on leads and ensure superior guest service.
Oversee the accuracy of the previous day booked reservations and reservations due to arrival within 3 days.
Keep current with all communication and hotel information.
Ensure appropriate guest follow up takes place in a timely and proper manner, in accordance with the standard operating
procedures.
Provide detailed notes and comments in the PMS regarding guest requests to ensure a quality guest experience.
Assist with group rooming lists or 3rd party reservations as needed.
Maintain rate integrity in accordance with revenue management strategies.
Assist in maximizing hotel room revenue and occupancy numbers.
Participate in department meetings as scheduled.
Fulfill daily tasks on the Reservations Checklist.
Serves as a cultural ambassador and participates positively in a sales team environment.
**Requirements**:
- 6 months - 2 years in ultra-luxury or luxury hotel experience.
- LQA, Forbes and AAA Standards full undertanding
- PMS and OTA´s, Market Segments knowledges
- Computer skills, ability to learn Sales System (CRM) and good understanding of Google Suite (Docs, Spreadsheets, Drive)
- Excellent level of customer service, prompt, polite and targeted communication.
- Good organizational skills, excellent reading, writing and oral skills in English and Spanish
- Competitive with teammates, reach team goals, teamwork.
- Self-motivated, enthusiastic, team player,
- POS, terminal banking procedures understanding.
**Benefits**
Competitive Salary and benefit package
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Customer Service
El Marqués
Aviles Headhunting
Hoy
Trabajo visto
Descripción Del Trabajo
Importante empresa dedicada a la fabricación de motorreductores solicita:
**CUSTOMER SERVICE**
**Funciones principales**:
- Operaciones de apoyo a venta
- Revisión de materiales
- Cotizaciones
- Atención al cliente
- Proporcionar a los clientes información y soporte con relación a los productos que ofrece la empresa
- Identificar las necesidades de los clientes
**Conocimientos y experiência necesaria**:
- Ingeniería mecánica y/o Ingeniería mecatrónica
- Experiência como Customer Service
- Experiência en SAP o algún ERP
- **Ingles intermedio - avanzado**:
- Experiência en sector industrial
Lugar y salario:
- Querétaro - El marqués / Huimilpan
- $20,000 - $3,000 brutos (antes de impuestos), prestaciones de ley y prestaciones superiores
Tipo de puesto: Tiempo completo
Sueldo: 20,000.00 - 23,000.00 al mes
Beneficios:
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Tipo de jornada:
- Turno de 8 horas
Experiência:
- Customer service: 3 años (Deseable)
Lugar de trabajo: Empleo presencial
**CUSTOMER SERVICE**
**Funciones principales**:
- Operaciones de apoyo a venta
- Revisión de materiales
- Cotizaciones
- Atención al cliente
- Proporcionar a los clientes información y soporte con relación a los productos que ofrece la empresa
- Identificar las necesidades de los clientes
**Conocimientos y experiência necesaria**:
- Ingeniería mecánica y/o Ingeniería mecatrónica
- Experiência como Customer Service
- Experiência en SAP o algún ERP
- **Ingles intermedio - avanzado**:
- Experiência en sector industrial
Lugar y salario:
- Querétaro - El marqués / Huimilpan
- $20,000 - $3,000 brutos (antes de impuestos), prestaciones de ley y prestaciones superiores
Tipo de puesto: Tiempo completo
Sueldo: 20,000.00 - 23,000.00 al mes
Beneficios:
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Tipo de jornada:
- Turno de 8 horas
Experiência:
- Customer service: 3 años (Deseable)
Lugar de trabajo: Empleo presencial
Lo sentimos, este trabajo no está disponible en su región
0
Customer Service Engineer
El Marqués
Aviles Headhunting
Hoy
Trabajo visto
Descripción Del Trabajo
Importante empresa dedicada a la fabricación de motorreductores solicita:
**CUSTOMER SERVICE ENGINEER**
**Funciones principales**:
- Operaciones de apoyo a venta
- Revisión de materiales
- Cotizaciones
- Atención al cliente
- Proporcionar a los clientes información y soporte con relación a los productos que ofrece la empresa
- Identificar las necesidades de los clientes
**Conocimientos y experiência necesaria**:
- Ingeniería mecánica y/o Ingeniería mecatrónica
- Experiência como Customer Service
- Experiência en SAP o algún ERP
- **Ingles intermedio - avanzado**:
- Experiência en sector industrial
Lugar y salario:
- Querétaro - El marqués / Huimilpan
- $22,000 - $3,000 brutos (antes de impuestos), prestaciones de ley y prestaciones superiores
Tipo de puesto: Tiempo completo
Sueldo: 22,000.00 - 23,000.00 al mes
Beneficios:
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Tipo de jornada:
- Turno de 8 horas
Experiência:
- Customer service: 3 años (Deseable)
Lugar de trabajo: Empleo presencial
**CUSTOMER SERVICE ENGINEER**
**Funciones principales**:
- Operaciones de apoyo a venta
- Revisión de materiales
- Cotizaciones
- Atención al cliente
- Proporcionar a los clientes información y soporte con relación a los productos que ofrece la empresa
- Identificar las necesidades de los clientes
**Conocimientos y experiência necesaria**:
- Ingeniería mecánica y/o Ingeniería mecatrónica
- Experiência como Customer Service
- Experiência en SAP o algún ERP
- **Ingles intermedio - avanzado**:
- Experiência en sector industrial
Lugar y salario:
- Querétaro - El marqués / Huimilpan
- $22,000 - $3,000 brutos (antes de impuestos), prestaciones de ley y prestaciones superiores
Tipo de puesto: Tiempo completo
Sueldo: 22,000.00 - 23,000.00 al mes
Beneficios:
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Tipo de jornada:
- Turno de 8 horas
Experiência:
- Customer service: 3 años (Deseable)
Lugar de trabajo: Empleo presencial
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