0 Ofertas de Supervisor de Help Desk en Mexico

Descripción de la empresa
Consultorías especializadas en Proyectos con el Sector Gobierno y Financiero.

Descripción del puesto
Buscamos un
Ingeniero de Soporte de Sistemas Centrales
con
experiencia en bases de datos
, para unirse a nuestro equipo. Este rol es ideal para un profesional proactivo, que resuelva problemas y esté listo para asegurar el óptimo funcionamiento de sistemas de misión crítica, con enfoque en el sector bancario.

Requisitos

• Capacidad de organización y gestión del tiempo, para priorizar tareas y cumplir plazos
• Comunicación efectiva para expresarse de forma eficazmente con los miembros del equipo del proyecto y las partes interesadas
• Resolución de problemas para identificar y abordar los riesgos y problemas del proyecto
• Dominio de programas y herramientas de gestión de proyectos
• Conocimiento de las metodologías y mejores prácticas de gestión de proyectos
• Trabajar en colaboración en un entorno de equipo, así como de forma independiente con una supervisión mínima.

Requisitos del Puesto:

• Formación Académica:
  Licenciatura, Ingeniería, Bachillerato Técnico o carrera afín al área de sistemas.
• Experiencia:

Capacitación de Sistemas de Gestión y de Personal. Atención y seguimiento a clientes de áreas de sistemas
- Habilidades:

Microsoft Office Excel intermedio-avanzado (tablas dinámicas),

Microsoft Office Power Point intermedio-avanzado
- Conocimientos Adicionales (Deseable):
Familiaridad con metodologías ágiles de gestión de proyectos como Scrum, Kanban o ITIL V4.
- Zona de trabajo:
Santa Fe, Zedec Sta Fé, Alvaro Obregón, CDMX. (Indispensable vivir cerca de la zona de trabajo)

Condiciones de Empleo:

• Jornada Laboral:
  Tiempo completo, de lunes a viernes (9:00 a 19:00 horas) y sábados (9:00 a 15:00 horas).
• Sueldo:
  $14,000 pesos netos mensuales.
• Tipo de Contrato:
  Por obra o tiempo determinado.

Si cumple con los requisitos y está interesado en unirse a una empresa dinámica, lo invitamos a enviar su currículum para iniciar el proceso de selección.

Únete a nuestro equipo como: Help Desk

Ubicación: La Paz, B.C.S.

Modalidad: Presencial | Tiempo completo

Objetivo del puesto

Brindar soporte técnico en el área de tecnologías de la información, proporcionando atención, seguimiento y solución a las necesidades de los usuarios de sistemas y equipos de cómputo, garantizando la continuidad de las operaciones en corporativo, terminales, puntos de venta y buques.

Requisitos

• Escolaridad: Licenciatura en Sistemas Computacionales, Informática o carrera afín.
• Experiencia: Mínimo 1 año en service desk, soporte a usuarios, diagnóstico de fallas y gestión de tickets.
• Conocimientos en:
• Windows, Linux, SQL, redes y telefonía IP.
• Administración básica de SAP S/4 HANA (deseable).
• Instalación, mantenimiento y reparación de equipos de cómputo.
• Disponibilidad para viajar ocasionalmente.
• Residir en La Paz, B.C.S.

Principales funciones

• Atender y dar seguimiento a tickets de soporte de usuarios.
• Instalar, configurar y mantener equipos de cómputo, servidores y telefonía IP.
• Administrar y respaldar bases de datos y sistemas ERP.
• Brindar soporte básico en SAP S/4 HANA (usuarios y perfiles).
• Instalar y dar mantenimiento a redes y enlaces de comunicación.
• Generar reportes de incidencias, estadísticas y seguimiento de tickets.

Ofrecemos

• Prestaciones de ley y superiores

Tipo de puesto: Tiempo completo

Sueldo: $15, $18,000.00 al mes

Beneficios:

• Descuento de gimnasio
• Uniformes gratuitos
• Vales de despensa

Lugar de trabajo: Empleo presencial

KioSoft Technologies LLC ("KioSoft") is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.

The company's strength lies in its ability to provide a comprehensive blend of superior technology and customized software solutions. These range from the most basic machine interfaces to custom applications to branding to complex networking solutions.

We are looking to hire 3 Help Desk Technicians at our office in Mexico City

Main Duties and Responsibilities:

Technical/ Customer Support:

• Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.
• Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution.

Technical Expertise:

• Maintain a deep understanding of KioSoft Technologies products, features, and functionality.
• Act as a subject matter expert, assisting team members and customers with advanced troubleshooting, configuration, and customization inquiries.
• Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommendations to improve the customer experience.

Continuous Process Improvement:

• Proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes.

Customer Advocacy/Customer Success:

• Serve as a customer advocate within the organization, representing customer needs, pain points, and feedback to relevant teams.
• Drive initiatives to proactively improve product usability, documentation, and user experience based on customer insights.

Minimum Qualifications

• Ability to communicate in English and Spanish
• Associate's degree in a relevant field or equivalent practical experience in lieu of education
• Minimum of 2 years in the IT or a related field with experience directly interfacing with customers delivering & supporting IT or technology solutions.
• Prior experience in a customer support role, preferably supporting payment technology, IOT, or similar technology.
• Strong technical aptitude and ability to quickly learn and understand complex software products.
• Excellent problem-solving and analytical skills with a proactive approach to issue resolution.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers.
• Familiarity with support ticketing systems and customer relationship management (CRM) tools.
• Ability to thrive in a fast-paced and dynamic environment while maintaining a focus on customer satisfaction.
• Ability to travel nationally up to 30% of the time to customer sites for in-person training sessions.

Preferred Qualifications

• Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards.

Physical Requirements

• Must be able to be in a stationary position more than 50% of the time
• Must be able to communicate, converse, and exchange information with peers and senior personnel (in English and Spanish)
• Constantly operates a computer and other office productivity machinery, such as a computer
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

*Please submit resumes in English*

Hi,

I think I have a job opportunity that may interest you, this is a Trilingual Technical Help desk Support for various clients. We are looking for dynamic, tech savvy candidates looking for a challenge and a career path with in an global size company.

Requirements are, , Schedule availability Support /Help Desk experience (or System or application configuration knowledge) Basic Excel We Offer a Monthly salary Benefits over the law Medical Major Insurance Savings Fund Direct contract with Atos (indefinite contract) Biweekly payments Food and Restaurant vouchers and much more

Meet us:

Website:

Also we are the Worldwide IT Partner for the Olympic Games

Let me know if this opportunity is what you are looking for send your resume to attached you will find the list of benefits we offer.

Please apply to our platform application in the link bellow:

,

If you have an advance level of Canadian French and English but have no Service Desk knowledge, the client is willing to provide an Intensive training and provide you the needful to take on your daily activities for Service Desk L1.

For the Trilingual Positions we have an offer of $18,000 MXN Before taxes plus a $,000 MXN permanent bonus which all together you will receive an amount of 23,000 every month before taxes.

If you have Technical skills for L1 SD/HD etc this what you what your daily activities will be in regards to, if you do not have the tech savvy skills this is what your training will be related to.

Job Description:

Job in a nutshell:

As a Service Desk Agent, you will be the first point of contact for users experiencing technical issues. Your role is essential in ensuring a smooth and efficient resolution process by leveraging your troubleshooting skills across multiple communication channels. You'll work in a dynamic environment where quick thinking, clear communication, and a customer-first mindset are key to delivering high-quality support. Fluency in both French Canadian and English is required to assist a diverse user base effectively.

What will you be doing:

• Troubleshoot hardware, software, and network operating problems via phone, email, chat, and/or web.
• Apply understanding of information systems products and services to assist users.

• Identify, investigate, and research user questions and problems.

• Isolate and resolve information systems issues.

• Coordinate referrals to appropriate technical, professional, or service personnel.

• Receive and prioritize issues, forwarding them using appropriate escalation procedures.

• Handle multiple incoming contacts (chat, email, voice).

Requirements:

• Conversational level in French Canadian and English (mandatory).

• Minimum 1 year of experience in Service Desk, Call Center, or IT Help Desk, Or Training will be provided.

• Clear and effective verbal & written communication skills.

• Customer Service experience required.

• Technical experience desired; ITIL v3 experience preferred. Or Training will be provided.

• Basic Office Package knowledge required.

• Operating Systems: Windows XP, Vista, 7, 8, MAC. Or Training will be provided.

• Email Platforms: Outlook, Lotus Notes. Or Training will be provided.

• Mobile Device Knowledge: Google, Blackberry, iPhone, iPad, Android. Or Training will be provided.

• Tools & Applications Knowledge Desired: AMP Remedy, Service Now, Service Center (Peregrine), Avaya CMS. Or Training will be provided.
• Ability to multitask and manage multiple incoming contacts (chat, email, voice).

Our benefits:

Our compensation includes Mexican Legal benefits plus benefit above the law:

• Savings fund

• Major Medical Insurance (Including Dental, Visual, Telemedicine)

• Life insurance

• Funeral aid

• Food vouchers

• Restaurant vouchers

• Attendance bonus

• Vacation bonus

• Christmas bonus (Number of days above the law)

o Certifications, courses and trainings that are of curricular value.

o We have a platform to learn other languages in addition to English.

o Employees discounts agreements with different Universities, High schools, retail, entertainment, health, daycare, Language Schools and sports companies

If you're ready to embark on this exciting adventure with us, sign in on

Tipo de puesto: Tiempo completo

Sueldo: 17, 18,000.00 al mes

Lugar de trabajo: remoto híbrido en San Nicolás de los Garza, N. L.

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it

Position Summary
We are seeking a motivated and service-oriented Service Delivery Associate Specialist, to join our IT Service Desk team. This role is ideal for someone passionate about technology and eager to grow their career in IT support. You will be the first point of contact for internal users seeking technical assistance, helping to resolve issues related to hardware, software, and systems access.

Responsibilities

• Respond to IT support requests via phone, email, chat, in a timely and professional manner.
• Review and assign all incoming Service Desk requests and follow up to ensure resolution.
• Work with the IT Systems Team to address and triage system issues and identify improvement opportunities
• Provide basic troubleshooting for desktops, laptops, mobile devices, printers, and standard business applications.
• Guide users through step-by-step solutions and escalate complex issues to Tier 2 and Tier 3 support groups as needed.
• Document incidents, service requests, and resolutions in the IT ticketing system (ServiceNow).
• Assist with onboarding and offboarding tasks, including account setup and hardware provisioning.
• Contribute to knowledge base articles and internal documentation.
• Follow established IT policies and procedures.
• Perform other duties as required.

Required Qualifications

• 2-3 years of experience in an IT support or customer service role.
• Basic understanding of Windows and macOS environments, Microsoft 365, and common enterprise applications.
• Effective communication and people skills with a customer-first mindset.
• Ability to follow documented procedures and work collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced, regulated environment.

Preferred Qualifications

• Associate's degree in information technology, Computer Science, or related field (or equivalent experience).
• Familiarity with ITIL practices and ticketing systems like ServiceNow.
• Experience supporting users in a regulated industry is a plus.
• ITIL v3/v4 familiarity and/or certification a plus.

Buscamos un Help Desk para reforzar nuestro equipo en CDMX. La posición tiene como responsabilidad principal brindar soporte técnico de primer nivel a usuarios en México y LATAM, así como apoyar en el control de inventarios y configuración de equipos.

Actividades principales:

• Atender y registrar solicitudes de soporte (help desk).
• Resolver problemas básicos de hardware (cambio de periféricos, limpieza).
• Instalar y actualizar software autorizado, así como drivers.
• Apoyar en la creación y configuración de cuentas de usuario (correo, permisos de red).
• Asistir en incidencias de red básicas (revisión de cables, pruebas de conexión, reinicios).
• Documentar procedimientos técnicos básicos para el área.
• Registrar entradas y salidas de equipos en inventario.
• Mantener actualizada la base de datos de activos de TI.
• Dar seguimiento a peticiones en ERP.

Formación Académica:

Ingeniería Industrial, Licenciatura Administración de Empresas, Ingeniería en Negocios o carrera afín.

Perfil:

2 a 3 años de experiencia en HSE en sector eólico o energético.

Iniciativa, atención al detalle.

1 -2 años de experiencia administrativa.

Beneficios:

Esquema Híbrido (lunes y viernes en casa).

Formación continua y desarrollo profesional.

Beneficios superiores a la ley.