722 Ofertas de Alorica en Mexico

Customer Support Expert

We are seeking a talented professional to provide exceptional customer service via phone, email, and chat. As a key member of our team, you will be responsible for resolving customer inquiries in a timely and efficient manner.

• Communicate with customers to understand their needs and provide informed responses.
• Work closely with internal departments to ensure seamless customer experience.
• Enter data accurately on multiple platforms.

Requirements

• Bachelor's degree in English or related field.
• At least 1 year of relevant work experience in customer-facing role.
• Excellent verbal and written communication skills.
• Ability to multitask and organize priorities effectively.

About the Role

This is an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction. If you have a passion for delivering outstanding customer experiences, we want to hear from you!

We are seeking a highly skilled individual to fill the position of Customer Service Representative.

The ideal candidate will be responsible for communicating with customers via various channels, providing informed responses to their inquiries and resolving issues in a timely and professional manner.

• Main Responsibilities:
• Respond to customer inquiries via phone, email, and chat
• Provide product information, pricing, and availability
• Collaborate with internal departments to meet customer needs
• Manage data entry on multiple platforms

Requirements:

• Essential Skills:
• Advanced English language proficiency
• At least 1 year of relevant work experience
• Excellent verbal, written, and interpersonal communication skills
• Multitasking and organizational abilities

Why This Job?

This role offers an exciting opportunity to work in a fast-paced environment, build strong relationships with customers, and contribute to the success of our organization. If you possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we encourage you to apply.

About Us

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Job Overview

• Maintain a professional demeanor and empathetic attitude when interacting with customers.

Key Responsibilities:

• Respond promptly to customer inquiries via various channels.
• Communicate effectively with customers through clear and concise language.
• Resolve customer complaints in a timely and satisfactory manner.
• Develop product knowledge to answer customer questions confidently.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Able to work in a fast-paced environment and multitask effectively.
• Knowledge of company products or services is essential.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and supportive work environment.

Service Delivery Role

The Customer Service Representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.

Key Responsibilities:

• Maintains regular communication with the team to meet productivity standards.
• Responds to customer inquiries, including High and Critical priority tickets, according to standard operating procedures.
• Serves as the initial point of contact for customers, identifying and resolving technical issues.
• Assists in managing the daily operation of the service delivery function, including staff development and training programs.
• Monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.
• Provides remote technical support to customers via phone and remote support tools.
• Takes deliveries from vendors, processes packing slips, and communicates with customers professionally.
• Creates and manages Incidents and Service requests in the company's trouble ticketing system.
• Utilizes formal Work Instruction (WI) documents to resolve customer issues.
• Ensures escalations are handled consistently and professionally.

Requirements:

• High school graduation or equivalent
• ITSM certification preferred; ITSM foundation training required
• 1-2 years of Customer Service experience

Essential Skills:

• Fluent English language skills
• Excellent verbal and written communication skills
• Strong meeting facilitation skills, including teleconference and web conference
• Excellent time management skills
• Able to contribute to a high-performing workgroup through collaboration and interpersonal skills
• Able to work creatively and analytically in a problem-solving environment

As a problem solver with a passion for delivering high-quality technical support, you will thrive in this role.

You will be responsible for providing first-level technical support via phone, email or chat to address end-user requests. This includes assisting Level 1 agents with escalations, technical questions and coaching as the environment evolves.

Diagnosing and troubleshooting desktop application issues is also a key aspect of this position, with complex or high-priority problems escalated to the appropriate support groups. Resolving Level 1 and Level 2 incidents in line with SLAs and following up with users to provide status updates are additional responsibilities.

Effective communication with users of varying technical backgrounds is essential in this role, as is following and improving standard operating procedures (SOPs) using knowledge management practices.

Additional benefits include being part of a team that values trust, communication, respect, excellence and teamwork.

We are seeking a highly skilled Customer Service Expert to provide exceptional support to our clients.

• Communication: Engage with customers via phone, email, and chat to offer informed responses to product-related inquiries.
• Problem Resolution: Proactively identify and resolve customer issues in a timely and effective manner.
• Teamwork: Collaborate closely with internal departments to ensure seamless delivery of customer needs.
• Data Entry: Accurately enter data on multiple platforms to maintain accurate records.

• Languages: Advanced English language proficiency is essential.
• Work Experience: A minimum of 1 year of relevant work experience in customer-facing roles is required.
• Skill Set: Excellent verbal, written, and interpersonal skills are necessary.
• Multitasking: Ability to multitask and prioritize tasks efficiently is essential.

This role offers the opportunity to develop strong communication and problem-solving skills, while working in a dynamic team environment.

We are looking for a dedicated and results-driven individual who can provide exceptional customer service and support.

About KTSA

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore.

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:

Experience a collaborative, inclusive, and multicultural workplace where you belong.

Excel by creating impact and leaving your mark on global projects.

Expand your potential with real career paths, learning programs, and mentorship.

Express your individuality — come as you are, and thrive as your authentic self.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well-being, goals, and personal milestones.

This role is responsible for providing direct and indirect application and procedural support within the KPMG Digital DeskIT Support Center. This includes supporting 1st level analysts during live calls/chats; engaging with 2nd/3rd level support teams to establish, clarify, and document knowledge articles and processes; as well identifying opportunities for additional 1st level training. Direct customer support is provided for specific applications and escalations. Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work. Ability to build productive relationships with peers.

Responsabilities

Provide Level 1 phone/chat support and meet and/or exceed service level agreements for assigned support tickets.

Record requests, incidents and status information through the use of firm’s ticket handling system.

Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service.

Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets).

Support the implementation and deployment of internal business systems and solutions · Proactively maintain communications with callers through analysis and resolution processes, particularly in difficult customer situations by keeping them informed of the status

Help train and support our new hires via peer advising if required

Ability to work a flexible schedule, including weekend days, to support 24x7 environment.

Utilize and contribute knowledge articles to the knowledge base.

Qualifications

Experience in Service Desk Support and Customer Service Support.

Technical experience in many areas related to hardware, Windows 10, web-based and 3rd party applications, network and remote connectivity, and iOS/Android mobile platforms.

Knowledge of MS Office 2013 Product Suite and Office 365 with extensive knowledge supporting Outlook.

Knowledge in the area of wireless capabilities such as PDA devices, hot-spots and air cards. ·

Ability to multitask and function in a fast-paced, high energy environment. ·

Ability to quickly learn and retain information by means of written and verbal instruction.

Ability to demonstrate extensive troubleshooting skills

Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work. Ability to build productive relationships with peers.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well-being, goals, and personal milestones.

Expand your possibilities with KTSA through KTSAMÁS, where you can access:

Extended maternity, paternity, and adoption leaves

Above-market vacation benefits

Hybrid work model

Learning opportunities, training, and certification programs

Extended marriage leave and daycare support

Wellness and Employee Assistance Programs (EAP)

Comprehensive medical plan, life insurance, car insurance, and funeral assistance

Visit to learn more.

At KTSA, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different!

KTSA - KPMG Technology Services of Americas

#KTSACareers #LifeatKTSA #SoyKTSA #ExploreKTSA

Consiss innovation labs somos socio estratégico de muchas empresas para proporcionar soluciones de tecnología, brindando servicios de staffing de personal, fábrica de software, con más de 20 años en el mercado y presencia en el Norte, Centro y Sudamérica.

Actualmente estamos buscando:

Analista de Help Desk

Fecha estimada de Contratación Inmediata

Periodo de Contratación: 4 meses

Lugar de Trabajo: Centro, 64000 Monterrey, N.L.

Horario de trabajo: Lunes a Domingo 8am a 10pm (2 turnos rotativos 8am a 6pm y 12pm a 10pm, y 2 días de descanso)

Esquema de Trabajo: Híbrido

Sueldo  $10,000 - $12,000 mensuales

Misión del Puesto

Atención a Clientes Primer Nivel en modalidad electrónica y telefónica

Responsabilidades / Actividades (un año)

Atender las necesidades de clientes y usuarios realizadas electrónica

Call Center

Atención a Clientes

Soporte Técnico (telefónico y remoto)

About KTSA

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore.

Explore isn't just a word — it's how we grow, lead, and thrive. It's the mindset that drives our culture and shapes every opportunity:

Experience a collaborative, inclusive, and multicultural workplace where you belong.

Excel by creating impact and leaving your mark on global projects.

Expand your potential with real career paths, learning programs, and mentorship.

Express your individuality — come as you are, and thrive as your authentic self.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well-being, goals, and personal milestones.

This role is responsible for providing direct and indirect application and procedural support within the KPMG Digital DeskIT Support Center. This includes supporting 1st level analysts during live calls/chats; engaging with 2nd/3rd level support teams to establish, clarify, and document knowledge articles and processes; as well identifying opportunities for additional 1st level training. Direct customer support is provided for specific applications and escalations. Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work. Ability to build productive relationships with peers.

Responsabilities

Provide Level 1 phone/chat support and meet and/or exceed service level agreements for assigned support tickets.

Record requests, incidents and status information through the use of firm's ticket handling system.

Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service.

Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets).

Support the implementation and deployment of internal business systems and solutions · Proactively maintain communications with callers through analysis and resolution processes, particularly in difficult customer situations by keeping them informed of the status

Help train and support our new hires via peer advising if required

Ability to work a flexible schedule, including weekend days, to support 24x7 environment.

Utilize and contribute knowledge articles to the knowledge base.

Qualifications

Experience in Service Desk Support and Customer Service Support.

Technical experience in many areas related to hardware, Windows 10, web-based and 3rd party applications, network and remote connectivity, and iOS/Android mobile platforms.

Knowledge of MS Office 2013 Product Suite and Office 365 with extensive knowledge supporting Outlook.

Knowledge in the area of wireless capabilities such as PDA devices, hot-spots and air cards. ·

Ability to multitask and function in a fast-paced, high energy environment. ·

Ability to quickly learn and retain information by means of written and verbal instruction.

Ability to demonstrate extensive troubleshooting skills

Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work. Ability to build productive relationships with peers.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well-being, goals, and personal milestones.

Expand your possibilities with KTSA through KTSAMÁS, where you can access:

Extended maternity, paternity, and adoption leaves

Above-market vacation benefits

Hybrid work model

Learning opportunities, training, and certification programs

Extended marriage leave and daycare support

Wellness and Employee Assistance Programs (EAP)

Comprehensive medical plan, life insurance, car insurance, and funeral assistance

Visit to learn more.

At KTSA, we celebrate and support everyone's individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different

KTSA - KPMG Technology Services of Americas