2,849 Ofertas de Bpo en Mexico

Tata Consultancy Service “Guadalajara"

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model.

We are hiring "BPO Sourcer"

What you need?

• BPO Recruiter experience at a large organization.
• Availability to go to offices in GDL
• Experience working with BPO requirements.
• Excellent communication in both, english and spanish.
• Able to manage high numer of requirements.
• Excellent at stakeholder and customer management.
• Able to work under pressure
• Able to work as a team and maintain open communication
• Make sure of maximum utilization of candidates.
• Able to adapt quickly to a fast pace company and new processes.
• At least 2 years of relevant experience

Location: Chapultepec & Tlalnepantla (availability required for both sites)

Schedule: Full-time

About the Role

We are looking for a Workforce Manager with a strategic mindset and proven experience in leading Workforce Management operations in a fast-paced Contact Center/BPO environment . This role is critical to ensuring service levels are met by balancing demand, staffing, and efficiency.

The Workforce Manager will lead the WFM team, develop capacity plans, oversee forecasting, and ensure effective scheduling and real-time monitoring of operations.

Requirements

• Minimum 3 years of experience in Workforce Management within the Contact Center/BPO industry.
• Strong knowledge of forecasting, capacity planning, scheduling, and intraday management .
• Hands-on experience with WFM tools (Genesys, Verint, Aspect, NICE, or similar).
• Advanced Excel skills; experience with Power BI/SQL is a strong plus.
• Advanced English (minimum 80% proficiency, spoken and written).
• Availability to work in both Chapultepec and Tlalnepantla as per business needs.
• Strong leadership, analytical thinking, and communication skills.

Key Responsibilities

• Lead the Workforce Management team, coaching and supervising WFM Analysts.
• Develop and maintain forecasting models for volume and staffing needs .
• Build and oversee capacity plans , ensuring accurate resource allocation.
• Manage scheduling, vacation planning, and shift coverage to maximize productivity.
• Monitor intraday performance (SLAs, AHT, adherence, shrinkage) and coordinate real-time adjustments.
• Partner with Operations, HR, and Finance to align staffing strategies with business objectives.
• Provide executive-level reporting on performance, trends, and opportunities for improvement.
• Ensure smooth WFM operations across Chapultepec and Tlalnepantla sites.

We Offer

• Competitive salary + full legal benefits.
• Career growth opportunities in a global environment.
• Continuous training and professional development.
• Dynamic and multicultural work environment.

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Location: Chapultepec & Tlalnepantla (availability required for both sites)

Schedule: Full-time

About the Role

We are looking for a Workforce Manager with a strategic mindset and proven experience in leading Workforce Management operations in a fast-paced Contact Center/BPO environment . This role is critical to ensuring service levels are met by balancing demand, staffing, and efficiency.

The Workforce Manager will lead the WFM team, develop capacity plans, oversee forecasting, and ensure effective scheduling and real-time monitoring of operations.

Requirements

• Minimum 3 years of experience in Workforce Management within the Contact Center/BPO industry.
• Strong knowledge of forecasting, capacity planning, scheduling, and intraday management .
• Hands-on experience with WFM tools (Genesys, Verint, Aspect, NICE, or similar).
• Advanced Excel skills; experience with Power BI/SQL is a strong plus.
• Advanced English (minimum 80% proficiency, spoken and written).
• Availability to work in both Chapultepec and Tlalnepantla as per business needs.
• Strong leadership, analytical thinking, and communication skills.

Key Responsibilities

• Lead the Workforce Management team, coaching and supervising WFM Analysts.
• Develop and maintain forecasting models for volume and staffing needs .
• Build and oversee capacity plans , ensuring accurate resource allocation.
• Manage scheduling, vacation planning, and shift coverage to maximize productivity.
• Monitor intraday performance (SLAs, AHT, adherence, shrinkage) and coordinate real-time adjustments.
• Partner with Operations, HR, and Finance to align staffing strategies with business objectives.
• Provide executive-level reporting on performance, trends, and opportunities for improvement.
• Ensure smooth WFM operations across Chapultepec and Tlalnepantla sites.

We Offer

• Competitive salary + full legal benefits.
• Career growth opportunities in a global environment.
• Continuous training and professional development.
• Dynamic and multicultural work environment.

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Location: Chapultepec & Tlalnepantla (availability required for both sites)

Schedule: Full-time

About the Role

We are looking for a Workforce Manager with a strategic mindset and proven experience in leading Workforce Management operations in a fast-paced Contact Center/BPO environment. This role is critical to ensuring service levels are met by balancing demand, staffing, and efficiency.

The Workforce Manager will lead the WFM team, develop capacity plans, oversee forecasting, and ensure effective scheduling and real-time monitoring of operations.

Requirements

• Minimum 3 years of experience in Workforce Management within the Contact Center/BPO industry.
• Strong knowledge of forecasting, capacity planning, scheduling, and intraday management.
• Hands-on experience with WFM tools (Genesys, Verint, Aspect, NICE, or similar).
• Advanced Excel skills; experience with Power BI/SQL is a strong plus.
• Advanced English (minimum 80% proficiency, spoken and written).
• Availability to work in both Chapultepec and Tlalnepantla as per business needs.
• Strong leadership, analytical thinking, and communication skills.

Key Responsibilities

• Lead the Workforce Management team, coaching and supervising WFM Analysts.
• Develop and maintain forecasting models for volume and staffing needs.
• Build and oversee capacity plans, ensuring accurate resource allocation.
• Manage scheduling, vacation planning, and shift coverage to maximize productivity.
• Monitor intraday performance (SLAs, AHT, adherence, shrinkage) and coordinate real-time adjustments.
• Partner with Operations, HR, and Finance to align staffing strategies with business objectives.
• Provide executive-level reporting on performance, trends, and opportunities for improvement.
• Ensure smooth WFM operations across Chapultepec and Tlalnepantla sites.

We Offer

• Competitive salary + full legal benefits.
• Career growth opportunities in a global environment.
• Continuous training and professional development.
• Dynamic and multicultural work environment.

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Location: Chapultepec & Tlalnepantla (availability required for both sites)

Schedule: Full-time

About the Role

We are looking for a Workforce Manager with a strategic mindset and proven experience in leading Workforce Management operations in a fast-paced Contact Center/BPO environment. This role is critical to ensuring service levels are met by balancing demand, staffing, and efficiency.

The Workforce Manager will lead the WFM team, develop capacity plans, oversee forecasting, and ensure effective scheduling and real-time monitoring of operations.

Requirements

• Minimum 3 years of experience in Workforce Management within the Contact Center/BPO industry.
• Strong knowledge of forecasting, capacity planning, scheduling, and intraday management.
• Hands-on experience with WFM tools (Genesys, Verint, Aspect, NICE, or similar).
• Advanced Excel skills; experience with Power BI/SQL is a strong plus.
• Advanced English (minimum 80% proficiency, spoken and written).
• Availability to work in both Chapultepec and Tlalnepantla as per business needs.
• Strong leadership, analytical thinking, and communication skills.

Key Responsibilities

• Lead the Workforce Management team, coaching and supervising WFM Analysts.
• Develop and maintain forecasting models for volume and staffing needs.
• Build and oversee capacity plans, ensuring accurate resource allocation.
• Manage scheduling, vacation planning, and shift coverage to maximize productivity.
• Monitor intraday performance (SLAs, AHT, adherence, shrinkage) and coordinate real-time adjustments.
• Partner with Operations, HR, and Finance to align staffing strategies with business objectives.
• Provide executive-level reporting on performance, trends, and opportunities for improvement.
• Ensure smooth WFM operations across Chapultepec and Tlalnepantla sites.

We Offer

• Competitive salary + full legal benefits.
• Career growth opportunities in a global environment.
• Continuous training and professional development.
• Dynamic and multicultural work environment.

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Location: Chapultepec & Tlalnepantla (availability required for both sites)

Schedule: Full-time

About the Role

We are looking for a Workforce Manager with a strategic mindset and proven experience in leading Workforce Management operations in a fast-paced Contact Center/BPO environment. This role is critical to ensuring service levels are met by balancing demand, staffing, and efficiency.

The Workforce Manager will lead the WFM team, develop capacity plans, oversee forecasting, and ensure effective scheduling and real-time monitoring of operations.

Requirements

• Minimum 3 years of experience in Workforce Management within the Contact Center/BPO industry.
• Strong knowledge of forecasting, capacity planning, scheduling, and intraday management.
• Hands-on experience with WFM tools (Genesys, Verint, Aspect, NICE, or similar).
• Advanced Excel skills; experience with Power BI/SQL is a strong plus.
• Advanced English (minimum 80% proficiency, spoken and written).
• Availability to work in both Chapultepec and Tlalnepantla as per business needs.
• Strong leadership, analytical thinking, and communication skills.

Key Responsibilities

• Lead the Workforce Management team, coaching and supervising WFM Analysts.
• Develop and maintain forecasting models for volume and staffing needs.
• Build and oversee capacity plans, ensuring accurate resource allocation.
• Manage scheduling, vacation planning, and shift coverage to maximize productivity.
• Monitor intraday performance (SLAs, AHT, adherence, shrinkage) and coordinate real-time adjustments.
• Partner with Operations, HR, and Finance to align staffing strategies with business objectives.
• Provide executive-level reporting on performance, trends, and opportunities for improvement.
• Ensure smooth WFM operations across Chapultepec and Tlalnepantla sites.

We Offer

• Competitive salary + full legal benefits.
• Career growth opportunities in a global environment.
• Continuous training and professional development.
• Dynamic and multicultural work environment.

FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Location: Chapultepec & Tlalnepantla (availability required for both sites)

Schedule: Full-time

About the Role

We are looking for a Workforce Manager with a strategic mindset and proven experience in leading Workforce Management operations in a fast-paced Contact Center/BPO environment. This role is critical to ensuring service levels are met by balancing demand, staffing, and efficiency.

The Workforce Manager will lead the WFM team, develop capacity plans, oversee forecasting, and ensure effective scheduling and real-time monitoring of operations.

Requirements

• Minimum 3 years of experience in Workforce Management within the Contact Center/BPO industry.
• Strong knowledge of forecasting, capacity planning, scheduling, and intraday management.
• Hands-on experience with WFM tools (Genesys, Verint, Aspect, NICE, or similar).
• Advanced Excel skills; experience with Power BI/SQL is a strong plus.
• Advanced English (minimum 80% proficiency, spoken and written).
• Availability to work in both Chapultepec and Tlalnepantla as per business needs.
• Strong leadership, analytical thinking, and communication skills.

Key Responsibilities

• Lead the Workforce Management team, coaching and supervising WFM Analysts.
• Develop and maintain forecasting models for volume and staffing needs.
• Build and oversee capacity plans, ensuring accurate resource allocation.
• Manage scheduling, vacation planning, and shift coverage to maximize productivity.
• Monitor intraday performance (SLAs, AHT, adherence, shrinkage) and coordinate real-time adjustments.
• Partner with Operations, HR, and Finance to align staffing strategies with business objectives.
• Provide executive-level reporting on performance, trends, and opportunities for improvement.
• Ensure smooth WFM operations across Chapultepec and Tlalnepantla sites.

We Offer

• Competitive salary + full legal benefits.
• Career growth opportunities in a global environment.
• Continuous training and professional development.
• Dynamic and multicultural work environment.

FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Location: Chapultepec & Tlalnepantla (availability required for both sites)

Schedule: Full-time

About the Role

We are looking for a Workforce Manager with a strategic mindset and proven experience in leading Workforce Management operations in a fast-paced Contact Center/BPO environment. This role is critical to ensuring service levels are met by balancing demand, staffing, and efficiency.

The Workforce Manager will lead the WFM team, develop capacity plans, oversee forecasting, and ensure effective scheduling and real-time monitoring of operations.

Requirements

• Minimum 3 years of experience in Workforce Management within the Contact Center/BPO industry.
• Strong knowledge of forecasting, capacity planning, scheduling, and intraday management.
• Hands-on experience with WFM tools (Genesys, Verint, Aspect, NICE, or similar).
• Advanced Excel skills; experience with Power BI/SQL is a strong plus.
• Advanced English (minimum 80% proficiency, spoken and written).
• Availability to work in both Chapultepec and Tlalnepantla as per business needs.
• Strong leadership, analytical thinking, and communication skills.

Key Responsibilities

• Lead the Workforce Management team, coaching and supervising WFM Analysts.
• Develop and maintain forecasting models for volume and staffing needs.
• Build and oversee capacity plans, ensuring accurate resource allocation.
• Manage scheduling, vacation planning, and shift coverage to maximize productivity.
• Monitor intraday performance (SLAs, AHT, adherence, shrinkage) and coordinate real-time adjustments.
• Partner with Operations, HR, and Finance to align staffing strategies with business objectives.
• Provide executive-level reporting on performance, trends, and opportunities for improvement.
• Ensure smooth WFM operations across Chapultepec and Tlalnepantla sites.

We Offer

• Competitive salary + full legal benefits.
• Career growth opportunities in a global environment.
• Continuous training and professional development.
• Dynamic and multicultural work environment.

FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Location: Chapultepec & Tlalnepantla (availability required for both sites)

Schedule: Full-time

About the Role

We are looking for a Workforce Manager with a strategic mindset and proven experience in leading Workforce Management operations in a fast-paced Contact Center/BPO environment. This role is critical to ensuring service levels are met by balancing demand, staffing, and efficiency.

The Workforce Manager will lead the WFM team, develop capacity plans, oversee forecasting, and ensure effective scheduling and real-time monitoring of operations.

Requirements

• Minimum 3 years of experience in Workforce Management within the Contact Center/BPO industry.
• Strong knowledge of forecasting, capacity planning, scheduling, and intraday management.
• Hands-on experience with WFM tools (Genesys, Verint, Aspect, NICE, or similar).
• Advanced Excel skills; experience with Power BI/SQL is a strong plus.
• Advanced English (minimum 80% proficiency, spoken and written).
• Availability to work in both Chapultepec and Tlalnepantla as per business needs.
• Strong leadership, analytical thinking, and communication skills.

Key Responsibilities

• Lead the Workforce Management team, coaching and supervising WFM Analysts.
• Develop and maintain forecasting models for volume and staffing needs.
• Build and oversee capacity plans, ensuring accurate resource allocation.
• Manage scheduling, vacation planning, and shift coverage to maximize productivity.
• Monitor intraday performance (SLAs, AHT, adherence, shrinkage) and coordinate real-time adjustments.
• Partner with Operations, HR, and Finance to align staffing strategies with business objectives.
• Provide executive-level reporting on performance, trends, and opportunities for improvement.
• Ensure smooth WFM operations across Chapultepec and Tlalnepantla sites.

We Offer

• Competitive salary + full legal benefits.
• Career growth opportunities in a global environment.
• Continuous training and professional development.
• Dynamic and multicultural work environment.

FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.