1,076 Ofertas de Client Support en Mexico
Sr Client Support Engineer
Publicado hace 17 días
Trabajo visto
Descripción Del Trabajo
ABOUT PRGX
We provide the business intelligence to unlock incremental value from data and expand impact across our clients' organizations for healthier whole businesses. PRGX pioneered Recovery Audit nearly 50 years ago and is now the global leader in source-to-pay analytics and margin expansion. PRGX empowers clients in more than 30 countries with the business intelligence to recover $1.2 billion in annual cash flow, unlocking value and improving the overall health of organizations across the world. We collaborate with supplier communities to realize improved profits and deliver the tools to optimize processes, finding immediate and lasting value. With end-to-end technology and deep vertical expertise that underpins our recovery, preventive, and analytics solutions, we provide the actionable insights to minimize leakage, optimize cash flow, and shape stronger, healthier businesses. For additional information on PRGX, please visit Description
Join PRGX as aCustomer Success & Product Support Specialist, providing full-cycle support for our SaaS audit tools. You'll be the go-to person for internal users, customers, and vendor inquiries-handling requests via email, phone, and our Jira system. We need someone organized, upbeat, and responsive, who enjoys providing white-glove support and helping shape the product experience.
What You'll Do
+ Serve as thefirst point of contactfor product issues, feature questions, and support requests across channels (Jira, email, voice).
+ Troubleshoot with confidence-and log every case in Jira. Resolve issues when possible or escalate effectively.
+ Document trend-driven feedback and together with the Product team drive continuous improvement.
+ Own end-to-end customer experience: investigate issues, deliver root causes, and maintain high follow-through.
+ Maintain and expand our internalKnowledge Baseand response standards with clear documentation.
+ Stay updated on product enhancements, new features, and bug fixes.
+ Support our global team, with flexible hours and occasional extended hours when needed.
Professional Qualities
+ Natural people person: patient, approachable, and professional (you'll support Fortune 500 companies and internal audit teams).
+ Detail-oriented multitasker: can prioritize and meet SLAs in a fast-paced, dynamic SaaS environment.
+ Proactive and dependable: takes ownership and solves problems independently.
+ Strong communicator: writes and speaks clearly in English.
+ Curious and forward-thinking: looks beyond individual tickets to identify patterns and opportunities for improvement.
Preferred Qualifications
+ Bachelor's degree preferred.
+ 1+ year in a customer support role-bonus if you've worked in SaaS or startups.
+ Familiarity with Jira/Atlassian tools, Excel, Outlook.
+ Bonuse s: knowledge of audit, claims, or accounting environments.
+ Ready to support P1/P2 tickets outside business hours in urgent situations.
Why PRGX?
+ Be part of ourGlobal Client Success team, collaborating with Engineering, Product, and Implementation to influence our roadmap.
+ Grow your career in a high-impact, client-facing role with real influence.
+ Enjoy structured work hours (9 AM-6 PM ET) and support-as-needed flexibility for global delivery.
Skills & Requirements Qualifications
PRGX provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, Protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Client Support Specialis 998 355 7832
Publicado hace 6 días
Trabajo visto
Descripción Del Trabajo
br>Importante Contact Center está en búsqueda de tu talento, para el empleo en Cancún de Ejecutivo en Atención al Cliente Bilingüe.
Funciones:
- Atención y seguimiento a solicitudes de clientes br>- Reservación, confirmación y cambios de citas < r>- Recuperación de seguros, garantías y devoluciones < r>- Elaboración de reportes br>
Requisitos:
- Inglés avanzado (indispensable) br>- Experiencia mínima de 1 año en atención al cliente - Manejo de computadora
- Capacidad analítica y resolución de problemas < r>- Buena redacción y ortografía < r>- Disponibilidad de tiempo para trabajar on-site
- Radicar en Cancún br>
Ofrecemos:
- Sueldo fijo
- Prestaciones de ley
- Oportunidades de crecimiento
- Buen ambiente laboral
¡Postúlate, nos encantaría conocerte!
Help Desk
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
Position: Bilingual Help Desk Analyst CDMX
Position Summary:
The Bilingual Help Desk Analyst is responsible for providing first-level technical support to internal users in both English and Spanish. The main objective is to resolve incidents, provide guidance on technological tools, and escalate issues when necessary, ensuring an efficient, clear, and professional support experience.
Pay range and compensation package
- Pay up to $20,000 MXN (before taxes).
- Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
- Comprehensive life and medical insurance.
- Growth opportunities as we continue to expand
- Onsite role in Polanco V Sección, CDMX.
Responsibilities:
- Respond to technical support requests via tickets, in both English and Spanish.
- Log, diagnose, and follow up on hardware, software, network, and system access issues, among others.
- Escalate complex problems following established procedures.
- Maintain clear, empathetic, and professional communication with users.
- Document solutions and procedures in the knowledge base.
- Monitor compliance with SLA and support KPIs.
- Participate in continuous improvement projects within the support area.
Requirements:
- Advanced English level (spoken and written).
- Minimum 1 year of experience in help desk or technical support roles.
- Basic to intermediate knowledge of Windows 10/11 operating systems, Microsoft 365, among others.
- Ability to diagnose technical problems and provide effective solutions.
- Customer-oriented, proactive attitude, and ability to work under pressure.
Nice to Have:
- Certifications such as ITIL Foundation, CompTIA A+, or similar.
- Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow, etc.).
- Familiarity with corporate environments and IT policies.
What would a typical day look like for you as a Bilingual Help Desk Analyst in CDMX?
Your day starts by reviewing support tickets in both English and Spanish, prioritizing requests like password resets for Gorgias and Dial Tower, network issues, or basic workstation problems. You provide clear, professional technical support and escalate more complex issues following the proper procedures.
You also handle on-site support—moving equipment or making sure workstations are up to date. Keeping an accurate inventory of devices and accessories in CDMX is part of your routine, as well as reporting any network issues to the appropriate ISP.
While you won’t be working with M365 or WS1 from day one, you're constantly learning and growing. Your daily focus is on delivering fast, effective solutions, documenting every case clearly, and contributing to the team's continuous improvement.
Help Desk
Hoy
Trabajo visto
Descripción Del Trabajo
Position: Bilingual Help Desk Analyst CDMX
Position Summary:
The Bilingual Help Desk Analyst is responsible for providing first-level technical support to internal users in both English and Spanish. The main objective is to resolve incidents, provide guidance on technological tools, and escalate issues when necessary, ensuring an efficient, clear, and professional support experience.
Pay range and compensation package
- Pay up to $20,000 MXN (before taxes).
- Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
- Comprehensive life and medical insurance.
- Growth opportunities as we continue to expand
- Onsite role in Polanco V Sección, CDMX.
Responsibilities:
- Respond to technical support requests via tickets, in both English and Spanish.
- Log, diagnose, and follow up on hardware, software, network, and system access issues, among others.
- Escalate complex problems following established procedures.
- Maintain clear, empathetic, and professional communication with users.
- Document solutions and procedures in the knowledge base.
- Monitor compliance with SLA and support KPIs.
- Participate in continuous improvement projects within the support area.
Requirements:
- Advanced English level (spoken and written).
- Minimum 1 year of experience in help desk or technical support roles.
- Basic to intermediate knowledge of Windows 10/11 operating systems, Microsoft 365, among others.
- Ability to diagnose technical problems and provide effective solutions.
- Customer-oriented, proactive attitude, and ability to work under pressure.
Nice to Have:
- Certifications such as ITIL Foundation, CompTIA A+, or similar.
- Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow, etc.).
- Familiarity with corporate environments and IT policies.
What would a typical day look like for you as a Bilingual Help Desk Analyst in CDMX?
Your day starts by reviewing support tickets in both English and Spanish, prioritizing requests like password resets for Gorgias and Dial Tower, network issues, or basic workstation problems. You provide clear, professional technical support and escalate more complex issues following the proper procedures.
You also handle on-site support—moving equipment or making sure workstations are up to date. Keeping an accurate inventory of devices and accessories in CDMX is part of your routine, as well as reporting any network issues to the appropriate ISP.
While you won’t be working with M365 or WS1 from day one, you're constantly learning and growing. Your daily focus is on delivering fast, effective solutions, documenting every case clearly, and contributing to the team's continuous improvement.
Help Desk
Hoy
Trabajo visto
Descripción Del Trabajo
Position: Bilingual Help Desk Analyst CDMX
Position Summary:
The Bilingual Help Desk Analyst is responsible for providing first-level technical support to internal users in both English and Spanish. The main objective is to resolve incidents, provide guidance on technological tools, and escalate issues when necessary, ensuring an efficient, clear, and professional support experience.
Pay range and compensation package
- Pay up to $20,000 MXN (before taxes).
- Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
- Comprehensive life and medical insurance.
- Growth opportunities as we continue to expand
- Onsite role in Polanco V Sección, CDMX.
Responsibilities:
- Respond to technical support requests via tickets, in both English and Spanish.
- Log, diagnose, and follow up on hardware, software, network, and system access issues, among others.
- Escalate complex problems following established procedures.
- Maintain clear, empathetic, and professional communication with users.
- Document solutions and procedures in the knowledge base.
- Monitor compliance with SLA and support KPIs.
- Participate in continuous improvement projects within the support area.
Requirements:
- Advanced English level (spoken and written).
- Minimum 1 year of experience in help desk or technical support roles.
- Basic to intermediate knowledge of Windows 10/11 operating systems, Microsoft 365, among others.
- Ability to diagnose technical problems and provide effective solutions.
- Customer-oriented, proactive attitude, and ability to work under pressure.
Nice to Have:
- Certifications such as ITIL Foundation, CompTIA A+, or similar.
- Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow, etc.).
- Familiarity with corporate environments and IT policies.
What would a typical day look like for you as a Bilingual Help Desk Analyst in CDMX?
Your day starts by reviewing support tickets in both English and Spanish, prioritizing requests like password resets for Gorgias and Dial Tower, network issues, or basic workstation problems. You provide clear, professional technical support and escalate more complex issues following the proper procedures.
You also handle on-site support—moving equipment or making sure workstations are up to date. Keeping an accurate inventory of devices and accessories in CDMX is part of your routine, as well as reporting any network issues to the appropriate ISP.
While you won't be working with M365 or WS1 from day one, you're constantly learning and growing. Your daily focus is on delivering fast, effective solutions, documenting every case clearly, and contributing to the team's continuous improvement.
Help Desk
Hoy
Trabajo visto
Descripción Del Trabajo
3
**Junior** Help Desk (Conocimientos básicos de software y hardware, recién egresados de carreras de sistemas o afines
Trabajo home office desde cualquier parte de México
Se requiere inglés conversacional alto (estará en interacción diaria con el cliente o usuarios en USA)
Help Desk
Hoy
Trabajo visto
Descripción Del Trabajo
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, until they’ve solved a technical issue
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
**Requirements and skills**
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- B2B experience
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field (not mandatory but prefered)
- Availability 4:00pm - 1:00am ON SITE
**We offer**:
- Base salary up to $21,600
- Performance Bonus up to $,000
- 2,000 Hiring Bonus
- MORNING SCHEDULE 7:00am - 4:00pm
- 2 days off
- All law benefits
- Food coupons
- Direct hiring
**Salary**: 18,000.00 - 23,760.00 per month
Ability to commute/relocate:
- 64000, Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Tech Support, Hel Desk or Service Desk: 1 year (required)
- Call Center: 1 year (preferred)
**Language**:
- English (required)
Sé el primero en saberlo
Acerca de lo último Client support Empleos en Mexico !
Help Desk
Hoy
Trabajo visto
Descripción Del Trabajo
SOLICITA:
**MESA DE AYUDA (SOPORTE TÉCNICO 1ER NIVEL)**
**Requisitos**:
- Recien Egresados: Ingenieria Electronica, Mecatronica o similares
- Experiência : Minimo 6 meses en soporte y atencion al cliente o mesa de ayuda via remota y/o via telefónica.
**Zona de trabajo: TORRES DE PADIERNA**
Ofrecemos:
- Sueldo base mensual: A negociar.
- Prestaciones de ley
- Vales de despensa
- Fondo de Ahorro
- Crecimiento a mediano plazo
**Nível de educación deseada**:
Superior - trunco
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Atención al cliente
**Industria**:
Transporte, Logística, Cadena de Suministro y Almacen
**Habilidades**:
- mesa de ayuda
- help desk
- soporte tecnico
- mecatronica
- electronica
Help Desk
Hoy
Trabajo visto
Descripción Del Trabajo
- Carreras a fines: Informática, Ing. en sistemas, tecnología de información.
**Experiência mínima requerida**:
- 2 a 4 años en mesa de ayuda
- 2 a 4 años en Servicio al Cliente.
- Solución de problemas dentro de la parte de sistemas de hardware,impresoras, escáneres y otros dispositivos periféricos.
- Experiência en soporte de MS Office Suite, MS O365, Teams, SCCM,Windows 10 y Windows 11Experiência con sistemas de gestión de tickets
- Ingles a nível avanzado
Tipo de puesto: Tiempo completo
Sueldo: $20,000.00 al mes
Beneficios:
- Horarios flexibles
- Vales de despensa
Pregunta(s) de postulación:
- ¿Tienes la capacidad de comunicarte de manera fluida en inglés?
Idioma:
- Ingles C2 (Obligatorio)
Lugar de trabajo: Empleo presencial
Client Relationship Support
Hoy
Trabajo visto
Descripción Del Trabajo
"Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu"
Asesor BB
Objetivo
El asesor asiste y apoya a los ejecutivos de Business Banking Upper en el desempeño de sus funciones operativas y administrativas, así como con el servicio directo con clientes para la realización de sus operaciones diarias manteniendo perfiles de calidad, seguimiento y conocimiento de productos y procesos logrando la permanencia de los clientes y la rentabilización por servicio. Un asesor Business Banking Upper apoya aproximadamente a 3 ejecutivos Upper en la atención directa a los clientes con ventas entre $80 MDP y $800 MDP
Principales Funciones:
- Dar seguimiento a las disposiciones de crédito, verificando la correcta formulación de documentos de riesgo, la correcta integración del expediente del cliente y el depósito de los recursos con oportunidad.
- Gestión y administración de toda la operación diaria de los clientes, tales como, inversiones, alta y mantenimiento de servicios y cuentas, seguimiento de contratos de producto, aclaraciones, entre otros
- Ser un contacto entre el cliente y la institución. Un área de apoyo para el cliente, tanto en aclaraciones como en dudas de operación, procesos y productos.
- Establecer una excelente atención personalizada con los principales accionistas o bien con el personal señalado por las empresas para ofrecer los productos y servicios bancarios adecuados a sus propias necesidades.
- Apoyar a los ejecutivos en la integración de expedientes de captación y crédito, mediante la constante supervisión de estos, así como con la recolección e integración de los mismos, con el objeto de que los clientes tengan siempre su línea de crédito disponible además de que es un requisito legal.
En HSBC, esperamos que nuestra gente se trate con dignidad y respeto, creando una cultura inclusiva que promueva la igualdad de oportunidades. Nuestros valores definen quiénes somos como organización y qué nos distingue, valoramos la diferencia, avanzamos juntos, asumimos la responsabilidad de nuestras acciones, usamos el buen juicio, hacemos lo correcto y hacemos que las cosas sucedan.
En HSBC estamos enfocados en garantizar la igualdad de género y la capacitación constante de nuestros colaboradores, así como la protección de sus derechos laborales y sociales.
En HSBC ofrecemos a nuestros colaboradores una mayor cantidad de días para que puedan disfrutar plenamente de su boda, cuidar al nuevo integrante de la familia o llorar la pérdida de un familiar. Nuestro paquete de vacaciones pagadas está a la vanguardia en México, ahora tienes una razón más para ser HSBC y vivir con orgullo una cultura de bienestar, equilibrio y cuidado
“¡Queremos que seas parte de nuestro equipo! Descubre cómo es trabajar con nosotros“
Requirements
Calificaciones - Externas
Habilidades:
- Carrera económico - administrativa o ingeniería titulado.
- Experiência
- 1 año en puestos similares (Deseable)
- Conocimientos intermedios en paquetería en Office.
- Conocimientos en Crédito.
- Conocimientos en Productos y Servicios Financieros.
- Experiência en Ventas de Servicios Financieros
- Actitud de servicio y potencial para crecer como ejecutivo de cuenta
En HSBC, esperamos que nuestra gente se trate con dignidad y respeto, creando una cultura inclusiva que promueva la igualdad de oportunidades. Nuestros valores definen quiénes somos como organización y qué nos distingue, valoramos la diferencia, avanzamos juntos, asumimos la responsabilidad de nuestras acciones, usamos el buen juicio, hacemos lo correcto y hacemos que las cosas sucedan.
En HSBC estamos enfocados en garantizar la igualdad de género y la capacitación constante de nuestros colaboradores, así como la protección de sus derechos laborales y sociales.
En HSBC ofrecemos a nuestros colaboradores una mayor cantidad de días para que puedan disfrutar plenamente de su boda, cuidar al nuevo integrante de la familia o llorar la pérdida de un familiar. Nuestro paquete de vacaciones pagadas está a la vanguardia en México, ahora tienes una razón más para ser HSBC y vivir con orgullo una cultura de bienestar, equilibrio y cuidado
“¡Queremos que seas parte de nuestro equipo! Descubre cómo es trabajar con nosotros“