535 Ofertas de Concentrix en Mexico

Escolaridad min.: Bachillerato Tecnológico

Experiencia indispensable 2 años en áreas de Atención a clientes, Call Center, prospección, seguimiento a reclamaciones.

Ofrecer servicios

Recibir llamadas para aclarar dudas del producto o servicio.

Hacerle seguimiento a las solicitudes de los clientes.

Procesar solicitudes de los clientes respecto a los bienes o servicios de la empresa, entre otras.

Competencias:

Orientado a cumplimiento de objetivos

Orientado al Servicio

Trabajo en equipo

Proactividad

Competitividad

Excelente etiqueta telefónica

Disponibilidad para laborar de Lunes a Sábado

Zona de trabajo: Lomas de Angelópolis

Prestaciones:

• Estacionamiento gratuito
• Prestaciones de ley

Oportunidades de crecimiento.

Tipo de puesto: Tiempo completo

Beneficios:

• Estacionamiento gratuito
• Uniformes gratuitos

Escolaridad:

• Bachillerato terminado (Deseable)

Experiencia:

• Servicio Al Cliente / Call Center: 2 años (Obligatorio)

Lugar de trabajo: Empleo presencial

EJECUTIVO TELEVENTA

REQUISITOS:

· Escolaridad: preparatoria concluida

· Experiencia: Mínimo 2 años en el área de ventas, atención a clientes, prospección, cierre de ventas, llamadas de entrada y salida

· DOMINIO DE EXCEL (BÁSICO-INTERMEDIO)

RESPONSABILIDADES

.Realizar llamadas para venta de producto

· Realizar llamadas de seguimiento a la cartera de clientes y tomar el pedido que soliciten

· Prospectar clientes vía telefónica

· Solicitar documentos a los clientes existentes para actualizar expedientes

· Levantar pedidos de ejecutivos de venta

· Realizar actividades administrativas

· Mantener contacto con los choferes de reparto para proporcionar direcciones y pedidos

OFRECEMOS

· Sueldo: $15,900.00 pesos mensuales + prestación de ley + prestaciones superiores

· Horario: de lunes a viernes de 08:00 a 18:00 y sábados de 08:00 a 14:00

· Zona de trabajo: Calle 13 de septiembre, Colonia Escandón, Miguel Hidalgo

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $15,900.00 al mes

Beneficios:

• Aumentos salariales
• Caja de ahorro
• Seguro de vida
• Teléfono de la empresa
• Uniformes gratuitos
• Vales de despensa

Lugar de trabajo: Empleo presencial

Job Title: Call Center Representative

Skills: Call Center, customer service, Finance, BFSI

Experience: 1 Year

Job Location: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX

Onsite

We at Coforge are hiring Call Center Representative with the following skillset:

• Handle inbound voice calls with professionalism and customer focus.
• Provide support on the following products and services:
• Credit Cards (including reporting lost/stolen cards)
• Checking & Savings Accounts
• Debit Cards
• Online Accounts & Mobile Banking
• Bill Pay & Mobile Deposits
• Loans & Mortgages
• Other voice-related tasks as mutually agreed upon.
• Inform customers of account status and complete maintenance requests (payments, balance transfers, etc.).
• Assist customers with questions, transactions, and escalations, ensuring timely resolution.
• Document all interactions in the client’s system with accuracy and compliance.

Requirements

• 6–9 months of call center experience (BFSI experience preferred).
• English proficiency: B2+ to C1.
• Must live within 1.5 hours of the site.
• Ability to work a 10-hour shift within hours of operation (6:00 AM – 4:00 PM).
• Comfortable with schedule: two 15-minute breaks and one 30-minute lunch .
• Strong customer service, problem-solving, and communication skills.
• Ability to adapt to client systems, policies, and compliance requirements.

Location: Mexico City (on-site)

Schedule: 10-hour shifts, Monday to Saturday (with one weekday off)

Hours of Operation: 6:00 AM – 4:00 PM

Experience Required: 6–9 months in a call center environment

English Level: B2+ to C1

Job Title: Call Center Representative

Skills: Call Center, customer service, Insurance

Experience: 1 Year

Job Location: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX

Onsite role

We at Coforge are hiring Call Center Representative with the following skillset:

Requirements

• 6–9 months of experience in a call center position (BFSI experience preferred).
• Fluent in English – B2+ or C1 level.
• Must live within 1.5 hours from the site.
• Ability to work 10-hour shifts within the hours of operation (6:00 AM – 6:00 PM).
• Comfortable with schedule: two 15-minute breaks and one 30-minute lunch .
• Strong communication, problem-solving, and documentation skills.
• Ability to manage escalations with professionalism and escalate to client when required.

1. Loss Draft Call Center

• Manage customer support calls related to loss draft claims .
• Update claim information and notate/document in client systems.
• Upload loss draft documentation as needed.
• Resolve borrower questions and concerns, escalating when necessary.
• Report escalations and complaints in the client’s complaint tracking system (CCS).

2. Insurance Services Call Center

• Handle borrower and agent calls regarding preferred insurance policies .
• Strive for First Call Resolution (FCR) on incoming calls.
• Update client systems with accurate information and upload documentation.
• Resolve or escalate borrower questions and concerns in alignment with client procedures.

3. Mortgage Servicing Call Center

• Provide support related to borrower mortgage servicing .
• Update and maintain accurate records in the tracking system.
• Resolve questions and concerns, escalating when necessary for additional research.

Job Title: Call Center Representative

Skills: Call Center, customer service, Finance, BFSI

Experience: 1 Year

Job Location: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX

Onsite

We at Coforge are hiring Call Center Representative with the following skillset:

• Handle inbound voice calls with professionalism and customer focus.
• Provide support on the following products and services:
• Credit Cards (including reporting lost/stolen cards)
• Checking & Savings Accounts
• Debit Cards
• Online Accounts & Mobile Banking
• Bill Pay & Mobile Deposits
• Loans & Mortgages
• Other voice-related tasks as mutually agreed upon.
• Inform customers of account status and complete maintenance requests (payments, balance transfers, etc.).
• Assist customers with questions, transactions, and escalations, ensuring timely resolution.
• Document all interactions in the client’s system with accuracy and compliance.

Requirements

• 6–9 months of call center experience (BFSI experience preferred).
• English proficiency: B2+ to C1.
• Must live within 1.5 hours of the site.
• Ability to work a 10-hour shift within hours of operation (6:00 AM – 4:00 PM).
• Comfortable with schedule: two 15-minute breaks and one 30-minute lunch .
• Strong customer service, problem-solving, and communication skills.
• Ability to adapt to client systems, policies, and compliance requirements.

Location: Mexico City (on-site)

Schedule: 10-hour shifts, Monday to Saturday (with one weekday off)

Hours of Operation: 6:00 AM – 4:00 PM

Experience Required: 6–9 months in a call center environment

English Level: B2+ to C1

Job Title: Call Center Representative

Skills: Call Center, customer service, Insurance

Experience: 1 Year

Job Location: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX

Onsite role

We at Coforge are hiring Call Center Representative with the following skillset:

Requirements

• 6–9 months of experience in a call center position (BFSI experience preferred).
• Fluent in English – B2+ or C1 level.
• Must live within 1.5 hours from the site.
• Ability to work 10-hour shifts within the hours of operation (6:00 AM – 6:00 PM).
• Comfortable with schedule: two 15-minute breaks and one 30-minute lunch .
• Strong communication, problem-solving, and documentation skills.
• Ability to manage escalations with professionalism and escalate to client when required.

1. Loss Draft Call Center

• Manage customer support calls related to loss draft claims .
• Update claim information and notate/document in client systems.
• Upload loss draft documentation as needed.
• Resolve borrower questions and concerns, escalating when necessary.
• Report escalations and complaints in the client’s complaint tracking system (CCS).

2. Insurance Services Call Center

• Handle borrower and agent calls regarding preferred insurance policies .
• Strive for First Call Resolution (FCR) on incoming calls.
• Update client systems with accurate information and upload documentation.
• Resolve or escalate borrower questions and concerns in alignment with client procedures.

3. Mortgage Servicing Call Center

• Provide support related to borrower mortgage servicing .
• Update and maintain accurate records in the tracking system.
• Resolve questions and concerns, escalating when necessary for additional research.