30 Ofertas de Consultor Crm en Mexico

Job Title: Customer Service Specialist

We are seeking a skilled and dedicated individual to join our team as a Customer Service Representative.

The ideal candidate will possess excellent communication skills, with the ability to engage with customers in a professional and empathetic manner.

Key Skills:

• Advanced English language proficiency

• Proven experience in customer support or client service

• Ability to understand and communicate policies and procedures

• Active listening and problem-solving skills

• Multi-tasking and computer navigation abilities

Person Specification:

• High school diploma or equivalent

• Minimum 1 year of customer service experience

• Advanced proficiency in English language

The ideal candidate has a passion for building strong relationships and delivering exceptional results. If you are looking for a dynamic work environment, have excellent communication skills and are proficient in English, we want to hear from you!

We offer a range of benefits including job stability, life insurance, and food vouchers.

• Main Responsibilities
• Communicate with customers via phone, email and chat to provide knowledgeable answers to questions about product, pricing and availability.
• Work collaboratively with internal departments to meet customer needs.
• Data entry in various platforms.
• Key Qualifications
• A minimum of 1-3 years' experience in a relevant field.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work effectively.

We are searching for aRelationship Management Lead who will serve as a key liaison between our Alternative, Urban and Mexican Music partners and internal teams. You will be responsible for maintaining strong, productive relationships, ensuring the successful execution of campaigns, and providing support for real-time updates and deliverables. The ideal candidate will have a deep understanding and proactive approach to product management in the Alternative, Urban and Mexican Music genres.

• Relationship Management: Maintain close relationships with label day-to-day teams, ensuring clear communication and timely updates on project deliverables. Weekly visits to key clients.
• Campaign Coordination: Ensure all departments are equipped with the necessary tools and support to execute campaign plans effectively.
• Communication: Share regular updates with both internal and external parties on campaign progress, priority release schedules, and other key initiatives.
• Project Management: Ensure plans and campaigns stay on track, responding quickly to action items and maintaining momentum.
• Campaign Execution: Ensure campaigns are executed to the highest standard, maintaining a high level of service and attention to detail.
• Data-Driven Decision Making: Use reports and data to adapt quickly to emerging trends and increased fan activity, adjusting campaigns as needed.
• Goal Setting: Work with the Relationship Lead to build benchmarks and set campaign goals at the start of each project.
• Artist & Campaign Insights: Stay informed on both high-performing and developing artists, identifying opportunities to increase visibility and performance.
• Company Knowledge: Serve as a reliable, knowledgeable source about company processes, ensuring smooth campaign execution.
• Catalog Optimization: Help optimize label catalogs, especially around key tentpole moments.
• Problem-Solving & Flexibility: Be prepared to jump in and tackle problems as they arise. Find creative solutions to keep projects moving forward. Demonstrate flexibility and balance in support of label needs.
• Performance Reporting: Regularly prepare high-level performance reports on label, artist, and campaign results for the team.

• Experience: Minimum of 5 years in project management or campaign coordination. Previous experience product managing directly with labels, third-party agencies, or artist management teams is preferred.
• Analytical Skills: Proficiency in utilizing analytics tools to track and interpret release performance, trends, and metrics.
• Communication: Excellent verbal and written communication skills, with the ability to serve as a key liaison between artists, labels, internal teams, and external partners.
• Organization: Ability to stay organized in a fast-paced environment, meeting deadlines and resolving challenges quickly.
• Project Management: Exceptional organizational skills, with the ability to manage multiple complex projects and priorities simultaneously. A highly organized professional that pays close attention to the details with the ability to multitask and prioritize to tight deadlines.
• Proactivity: Ability to be proactive, with a problem-solving mindset and a willingness to take initiative.
• Software Proficiency: Familiarity with digital tools, release management software, and project management platforms is highly desirable. You are also experienced in Microsoft Office Suite & Google WorkspaceApplications and are adaptable to new programs.
• Motivation: You are passionate about the music business and have a desire to build a career in the industry.

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

The Orchard is a leading full-service music distribution company operating in 48 markets worldwide and servicing top global independent artists and labels. With cutting-edge operations and an unparalleled global team, The Orchard partners with clients to provide full scale solutions across a variety of verticals. Championed by an exceptional community of music lovers and experts, The Orchard empowers creators to grow and evolve in the dynamic, global industry.
The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.

The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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Are you legally authorized to work in Mexico? * Select.

Will you now or in the future require sponsorship for an employment visa in Mexico? * Select.

What is your desired salary target in Mexican Pesos? Monthly and Annually? *

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This is an office-first role located in Mexico City, MX. The position requires working 4 days in office per week. Do you acknowledge this requirement? * Select.

If you are not based in Mexico City, MX. are you planning to relocate there? * Select.

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As set forth in The Orchard’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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Join to apply for the Associate Director / Director, Label Relationship Management, Lead - The Orchard role at Sony Music Entertainment

Join to apply for the Associate Director / Director, Label Relationship Management, Lead - The Orchard role at Sony Music Entertainment

Get AI-powered advice on this job and more exclusive features.

We are searching for a Relationship Management Lead who will serve as a key liaison between our Alternative, Urban and Mexican Music partners and internal teams. You will be responsible for maintaining strong, productive relationships, ensuring the successful execution of campaigns, and providing support for real-time updates and deliverables. The ideal candidate will have a deep understanding and proactive approach to product management in the Alternative, Urban and Mexican Music genres.
What you'll do

• Relationship Management: Maintain close relationships with label day-to-day teams, ensuring clear communication and timely updates on project deliverables. Weekly visits to key clients.
• Campaign Coordination: Ensure all departments are equipped with the necessary tools and support to execute campaign plans effectively.
• Communication: Share regular updates with both internal and external parties on campaign progress, priority release schedules, and other key initiatives.
• Project Management: Ensure plans and campaigns stay on track, responding quickly to action items and maintaining momentum.
• Campaign Execution: Ensure campaigns are executed to the highest standard, maintaining a high level of service and attention to detail.
• Data-Driven Decision Making: Use reports and data to adapt quickly to emerging trends and increased fan activity, adjusting campaigns as needed.
• Goal Setting: Work with the Relationship Lead to build benchmarks and set campaign goals at the start of each project.
• Artist & Campaign Insights: Stay informed on both high-performing and developing artists, identifying opportunities to increase visibility and performance.
• Company Knowledge: Serve as a reliable, knowledgeable source about company processes, ensuring smooth campaign execution.
• Catalog Optimization: Help optimize label catalogs, especially around key tentpole moments.
• Problem-Solving & Flexibility: Be prepared to jump in and tackle problems as they arise. Find creative solutions to keep projects moving forward. Demonstrate flexibility and balance in support of label needs.
• Performance Reporting: Regularly prepare high-level performance reports on label, artist, and campaign results for the team.
  

• Experience: Minimum of 5 years in project management or campaign coordination. Previous experience product managing directly with labels, third-party agencies, or artist management teams is preferred.
• Analytical Skills: Proficiency in utilizing analytics tools to track and interpret release performance, trends, and metrics.
• Communication: Excellent verbal and written communication skills, with the ability to serve as a key liaison between artists, labels, internal teams, and external partners.
• Organization: Ability to stay organized in a fast-paced environment, meeting deadlines and resolving challenges quickly.
• Project Management: Exceptional organizational skills, with the ability to manage multiple complex projects and priorities simultaneously. A highly organized professional that pays close attention to the details with the abilityto multitask and prioritize to tight deadlines.
• Proactivity: Ability to be proactive, with a problem-solving mindset and a willingness to take initiative.
• Software Proficiency: Familiarity with digital tools, release management software, and project management platforms is highly desirable. You are also experienced in Microsoft Office Suite & Google WorkspaceApplications and are adaptable to new programs.
• Motivation: You are passionate about the music business and have a desire to build a career in the industry.
  

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other

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