1,589 Ofertas de Customer Retention en Mexico

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

As a production owner, this person will help define the product roadmap for customer retention, responsible for stakeholder management and communications. This person will work on feature prioritization and execution. Should have strong communication and skills and a background in customer experience/retention. Our ownership begins as part of the customer onboarding throughout the policy lifecycle to analyze and enhance all the customer touchpoints.

Location: México

• Fluent English skills.
• Bachelor's degree required
• Minimum required work experience: 3 to 6 years.
• Strategic Planning: Able to facilitate and manage the development of strategic goals, success measures, tasks, deliverables, deadlines and budgets as part of the planning process for a project, portfolio, or program. Able to effectively monitor and manage scope changes to ensure project completes on time, within budget, and work stays aligned with Portfolio Strategic theme(s), objective(s), and key result(s).
• Stakeholder Analysis & Alignment: Able to use a range of tools and techniques to effectively identify stakeholders, issues they care about, and how they will be impacted. Able to create a plan and use data collected to communicate with stakeholders to make informed decisions and enable transparency of the health of the portfolio.
• Managing Complexity : Able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Business Case Development: Able to support Business Owners/Epic Owners in providing the justification for undertaking the project, portfolio or program by critically examining the cost/benefit analysis and ensuring solution aligns to strategic theme(s), objective(s) and key result(s). Able to utilize the existing funding processes within the company to ensure initiatives are funded accordingly (ex. CAP process for waterfall execution, Funding of Value Streams / Trains for Agile initiatives).
• Project Research & Development: Able to gather and refine understandings of customer and stakeholder needs into a holistic vision, roadmap, and/or a prioritized program backlog/task list.
• Requirements: Able to elicit, specify, validate and negotiate requirements and tasks to a level that enables effective development and operations of new or changed software, systems, processes, products and services that are acceptable to key stakeholders and within budgetary, technical, regulatory and other constraints. Able to develop comprehensive FeaturesStories with clear Acceptance Criteria.
• Agile Methodology & Tools: Able to effectively apply theoretical and real-world knowledge of Agile values, principles and methodology. Able to uphold Agile core values and principles including collaboration, team self-organization, continuous improvement and flexibility to adapt to emerging business needs. Able to effectively participates and/or coordinate Program Increment (PI) Planning and Agile ceremonies.
• Technical Acumen: Able to use the capabilities of various tools. Able to understand the Farmers applications and systems and the means to implement changes. Able to use tools to develop insights and reporting for stakeholders.
• Prioritization: Able to effectively prioritize work items to support business needs and proactively facilitate tradeoff communications based on priority and capacity limitations. Able to adjust to changes that impact the direction of the goals and activities and enable the engaged team to adapt to the new circumstances.

Other Critical Skills

Written and Verbal Communication - Intermediate
Stakeholder Management - Intermediate
Product Knowledge - Entry Level

Software / Tool Skills

Office Suite - Intermediate (4-6 Years)

Excel - Intermediate (4-6 Years)
Agile Tool - Intermediate (4-6 Years)
Power BI - Entry Level (1-3 Years)

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

Who we are | About us | Capgemini

#J-18808-Ljbffr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
As a production owner, this person will help define the product roadmap for customer retention, responsible for stakeholder management and communications. This person will work on feature prioritization and execution. Should have strong communication and skills and a background in customer experience/retention. Our ownership begins as part of the customer onboarding throughout the policy lifecycle to analyze and enhance all the customer touchpoints.
Location: México
Requirements

• Fluent English skills
• Bachelor's degree required
• Minimum required work experience: 3 to 6 years.
• Strategic Planning: Able to facilitate and manage the development of strategic goals, success measures, tasks, deliverables, deadlines and budgets as part of the planning process for a project, portfolio, or program . Able to effectively monitor and manage scope changes to ensure project completes on time, within budget, and work stays aligned with Portfolio Strategic theme(s), objective(s), and key result(s)
• Stakeholder Analysis & Alignment: Able to use a range of tools and techniques to effectively identify stakeholders, issues they care about, and how they will be impacted . Able to create a plan and use data collected to communicate with stakeholders to make informed decisions and enable transparency of the health of the portfolio
• Managing Complexity: Able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Business Case Development: Able to support Business Owners/Epic Owners in providing the justification for undertaking the project, portfolio or program by critically examining the cost/benefit analysis and ensuring solution aligns to strategic theme(s), objective(s) and key result(s). Able to utilize the existing funding processes within the company to ensure initiatives are funded accordingly (ex. CAP process for waterfall execution, Funding of Value Streams / Trains for Agile initiatives)
• Project Research & Development: Able to gather and refine understandings of customer and stakeholder needs into a holistic vision, roadmap, and/or a prioritized program backlog/task list
• Requirements: Able to elicit, specify, validate and negotiate requirements and tasks to a level that enables effective development and operations of new or changed software, systems, processes, products and services that are acceptable to key stakeholders and within budgetary, technical, regulatory and other constraints . Able to develop comprehensive FeaturesStories with clear Acceptance Criteria
• Agile Methodology & Tools: Able to effectively apply theoretical and real-world knowledge of Agile values, principles and methodology. Able to uphold Agile core values and principles including collaboration, team self-organization, continuous improvement and flexibility to adapt to emerging business needs . Able to effectively participates and/or coordinate Program Increment (PI) Planning and Agile ceremonies
• Technical Acumen: Able to use the capabilities of various tools . Able to understand the Farmers applications and systems and the means to implement changes . Able to use tools to develop insights and reporting for stakeholders
• Prioritization: Able to effectively prioritize work items to support business needs and proactively facilitate tradeoff communications based on priority and capacity limitations . Able to adjust to changes that impact the direction of the goals and activities and enable the engaged team to adapt to the new circumstances
  

Other Critical Skills
Written and Verbal Communication - Intermediate
Stakeholder Management - Intermediate
Product Knowledge - Entry Level
Software / Tool Skills
Office Suite - Intermediate (4-6 Years)
Excel - Intermediate (4-6 Years)
Agile Tool - Intermediate (4-6 Years)
Power BI - Entry Level (1-3 Years)
Benefits
This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
  

About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
we are | About us | Capgemini

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Product Management
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Capgemini by 2x

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**Position Overview**:
ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and Operation Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

**This job is for you if you are**:

- **Confident and Assertive**: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively.
- **A Problem Solver**: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention.
- **Highly Organized**:You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records.
- **Tech-Savvy**:You are experienced with CRM systems and can easily navigate various business tools.

**Responsibilities**:

- Handle refunds and transfer requests on a day-to-day basis, providing an excellent experience to customers and retaining a high percentage of saved students.
- Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty.
- Handle chargeback cases promptly, providing necessary documentation and resolutions.
- Actively work in the CRM to keep track of cases and maintain the Refunds Report and Monthly KPI report to improve refund-related processes.
- Regularly review and address missing tickets to ensure no unresolved customer inquiries.
- Attend weekly production meetings with Program Managers and Instructional Designers to address concerns and align on strategies.
- Handle customer complaints effectively, ensuring swift resolutions and capturing insights to prevent recurrence.
- Manage the Welcome Back Credits process for re-engaging former customers.
- Hold monthly cross-functional meetings to assess the general picture, identify patterns, and propose process improvements.
- Assist with additional operational tasks as needed, ensuring smooth workflows and team efficiency.
- Improve internal processes and offer solutions.

**Requirements**:

- 1+ years of experience in sales, customer service, or a similar role.
- Strong organizational skills and keen attention to detail.
- Experience with a CRM system is preferred.
- Ability to multitask and prioritize competing demands in a fast-paced environment.
- Proactive problem-solver with a customer-focused mindset.
- Strong analytical and decision-making skills to assess patterns and propose actionable solutions.
- High level of adaptability and willingness to take on diverse responsibilities.

**Benefits**
- Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses.
- Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team.
- Remote Work. The freedom to work remotely, crafting a work-life balance that fits your personal needs.
- Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together.

**Why You Should Join ELVTR**:

- Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision.
- Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company.
- A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

**Join Us**:
If you have the skills and dedication to excel in this role, we invite you to apply. Your ability to manage client relationships and handle billing issues efficiently will make you an invaluable asset to our team.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Client Relations Manager will facilitate all aspects of client communications of a fast-growing property management and full-service real estate brokerage company in Atlanta, GA. The Client Relations Director will support the Property Manager to communicate the status of collecting payments, connecting utilities, and filing evictions with clients as well as answering any questions from the clients. We believe that communication is the most important aspect of property management. Whether we are listing a property for rent, collecting rent, or corresponding with owners, the Client Relations Manager will be the lead communicator and voice of our organization.

**Responsibilities**:

- Communicate with clients to answer regular questions
- Act as the first point of contact for all client communications to the company

**Qualifications**:

- Always exhibits a professional demeanor with a positive attitude
- Property management experience
- Clear written and verbal communicator
- Enthusiastic about helping people
- Able to work 8:30am - 5pm EST

The Client Relations Manager will facilitate all aspects of client communications of a fast-growing property management and full-service real estate brokerage company in Atlanta, GA. The Client Relations Director will support the Property Manager to communicate the status of collecting payments, connecting utilities, and filing evictions with clients as well as answering any questions from the clients. We believe that communication is the most important aspect of property management. Whether we are listing a property for rent, collecting rent, or corresponding with owners, the Client Relations Manager will be the lead communicator and voice of our organization.

**Responsibilities**:

- Communicate with clients to answer regular questions
- Act as the first point of contact for all client communications to the company

**Qualifications**:

- Always exhibits a professional demeanor with a positive attitude
- Property management experience
- Clear written and verbal communicator
- Enthusiastic about helping people
- Able to work 8:30am - 5pm EST

**Client Relations Specialist - Work From Home | Real Estate**

**$5.50-6.00/hour + bonuses** | **Remote**

Are you a motivated, results-driven professional looking for an opportunity to grow in real estate? Atlas Residential is looking for a Client Relations Specialist to help our team in identifying and nurturing potential clients. This is a high-impact, performance-based role with learning opportunities, generous bonuses, and the ability to work from home.

**About the Role**

**Responsibilities**:
Data Management: Keep lead records organized in our CRM (Resimpli).

Cold Calling: Reach out to potential investors

Appointment Scheduling: Coordinate meetings between investors and our specialists.

Performance Tracking: Monitor metrics such as call volume, response rates, and closed deals.

Continuous Improvement: Identify ways to optimize lead conversion.

**What We’re Looking For**

1+ year of experience in a contact center or similar sales/lead generation role.

Strong English communication skills (spoken & written).

Experience using CRM software (Resimpli preferred), Microsoft Office, & Google tools.

Tech-savvy: Knows Excel, data sorting, and lead management.

Computer specs: Minimum Core i3 processor + stable internet connection.

**Pay & Benefits**

$/hour base pay (Training period: 90 days at 5.50/hour).

Bonuses per lead generated

Work from home - no commute!

Performance-based salary increases.

**About Atlas Residential**

Atlas Residential is a North Carolina based real estate investment company that started by acquiring off-market properties. Over time, we evolved our mission to help homeowners in financial distress, especially those facing foreclosure. Our team is passionate about helping families stay in their homes and providing them with real solutions.

Join our growing team & make an impact!

Pay: 100.00 - 115.00 per month

Work Location: Remote

**Job Description**:
**Ejecutivo de Cuenta Sr.**

¿Te gustaría unirte a un equipo diverso e inclusivo? ¿Buscas impactar con tu conocimiento una empresa trasnacional líder? ¡Esta oportunidad está esperando por ti!
Este es un rol híbrido con la flexibilidad de trabajar tanto virtualmente como desde nuestra oficina en
**Tijuana**.

**Aon está en el negocio de las mejores decisiones**

En Aon, damos forma a las decisiones para mejoría para proteger y enriquecer las vidas de las personas alrededor del mundo.

Como organización, estamos unidos a través de la confianza como un equipo inclusivo y diverso, y nos apasiona ayudar a nuestros colegas y clientes a tener éxito.

**Cómo será el día típico**
- _
Sera el responsable del servicio al cliente de manera directa en Gastos Médicos, Vida._
- _ Asesoría a los empleados sobre el uso de sus pólizas, tramites, rembolsos, cartas pase._
- _ Elaboración de reportes mensuales referente a los tramites en proceso._
- _ Elaboración de presentaciones, pláticas con los asegurados para la orientación del uso de los productos._
- _ Proceso de renovación._
- _ Reportes de siniestralidad._

**Habilidades y experiência que conducirán al éxito**
- _
Deberás contar con Licenciatura Económica Administrativa terminada. _
- _Idiomas: inglés intermedio._
- _ Herramientas Tecnológicas: (Word, Excel y Power Point)._
- _ Experiência: Al menos 2 años en puestos similares o de atención y servicio._
- _ Experiência en seguros Gastos médicos y vida, atención y servicio._

**Cómo apoyamos a nuestros colegas**

Además de nuestro paquete integral de beneficios, alentamos una fuerza laboral diversa. Además, nuestro entorno ágil e inclusivo le permite gestionar su bienestar y el equilibrio entre el trabajo y la vida, lo que garantiza que pueda ser su mejor ‘yo’ en Aon. Además, todos nuestros colegas disfrutan de dos “Global Wellbeing Days” cada año, animándole a tomarse un tiempo para concentrarte en si mismo. Ofrecemos una variedad de soluciones de estilo de trabajo, pero también reconocemos que la flexibilidad va más allá del lugar de trabajo. y todos estamos a favor. ¡Lo llamamos Smart Working!

Nuestra cultura de aprendizaje continuo te inspira y te equipa para aprender, compartir y crecer, ayudándole a alcanzar su máximo potencial. Como resultado, en Aon, eres más relevante, más conectado, y más valorado.

Aon valora un lugar de trabajo innovador y diverso donde todos los colegas se sienten empoderados para ser auténticos. Aon se enorgullece de ser un lugar de trabajo con igualdad de oportunidades.

**#LI-KÁ1

Descripción de la publicación:
**Ejecutivo de Cuenta Sr.**

¿Te gustaría unirte a un equipo diverso e inclusivo? ¿Buscas impactar con tu conocimiento una empresa trasnacional líder? ¡Esta oportunidad está esperando por ti!
Este es un rol híbrido con la flexibilidad de trabajar tanto virtualmente como desde nuestra oficina en **Tijuana**.

**Aon está en el negocio de las mejores decisiones**

En Aon, damos forma a las decisiones para mejoría para proteger y enriquecer las vidas de las personas alrededor del mundo.

Como organización, estamos unidos a través de la confianza como un equipo inclusivo y diverso, y nos apasiona ayudar a nuestros colegas y clientes a tener éxito.

**Cómo será el día típico**
- _
Sera el responsable del servicio al cliente de manera directa en Gastos Médicos, Vida._
- _ Asesoría a los empleados sobre el uso de sus pólizas, tramites, rembolsos, cartas pase._
- _ Elaboración de reportes mensuales referente a los tramites en proceso._
- _ Elaboración de presentaciones, pláticas con los asegurados para la orientación del uso de los productos._
- _ Proceso de renovación._
- _ Reportes de siniestralidad._

**Habilidades y experiência que conducirán al éxito**
- _
Deberás contar con Licenciatura Económica Administrativa terminada. _
- _Idiomas: inglés intermedio._
- _ Herramientas Tecnológicas: (Word, Excel y Power Point)._
- _ Experiência: Al menos 2 años en puestos similares o de atención y servicio._
- _ Experiência en seguros Gastos médicos y vida, atención y servicio._

**Cómo apoyamos a nuestros colegas**

Además de nuestro paquete integral de beneficios, alentamos una fuerza laboral diversa. Además, nuestro entorno ágil e inclusivo le permite gestionar su bienestar y el equilibrio entre el trabajo y la vida, lo que garantiza que pueda ser su mejor ‘yo’ en Aon. Además, todos nuestros colegas disfrutan de dos “Global Wellbeing Days” cada año, animándole a tomarse un tiempo para concentrarte en si mismo. Ofrecemos una variedad de soluciones de estilo de trabajo, pero también reconocemos que la flexibilidad va más allá del lugar de trabajo. y todos estamos a favor. ¡Lo llamamos Smart Working!

Nuestra cultura de aprendizaje continuo te inspira y te equipa para aprender, compartir y crecer, ayudándole a alcanzar su máximo potencial. Como resultado, en Aon, eres más relevante, más conectado, y más valorado.

Aon valora un lugar de trabajo innovador y diverso donde todos los colegas se sienten empoderados para ser auténticos. Aon se enorgullece de ser un lugar de trabajo con igualdad de oportunidades.

**#LI-KÁ1

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Account Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Role:
Business Expansion and Partnerships
- As the Regional head for Business Expansion and Partnerships, you will collaborate with a cross-functional team of Business Development, Sales and Product Management to generate new partnerships for MasterCard across Latin America. From partnership strategy creation to design and conceptualization through to testing and deployment of new business models, you will oversee and close multiple partnerships to support MasterCard’s Products and Verticals strategies. These new partnerships will generate incremental revenue and market penetration for MasterCard
- Delivers against sales and net revenue targets
- Designs strategies, messaging and proposals for customers
- Analyzes the customer’s business through profitability modeling financial forecasting and competitive analysis
- Develops and implements sales plans including business development, marketing and product management
- Partners with the customer to establish, execute and report progress against annual business plans
- Leads projects and cross-functional initiatives
- Negotiates and executes on the customer agreement process
- Identifies and recommends products to enhance the customers’ profitability

All about you
- Experience and / or understanding of payments, merchant economics, deal management, and corporate development & strategy preferred
- Strong knowledge of how consumer behavior impacts merchants / acquirers P&L
- Ability to think, collaborate and act with speed and flexibility
- A high level of business acumen and thought leadership is required
- Innately curious with the drive and demonstrated ability to: proactively seek-out information, ask follow-up questions and partner constructively
- Exemplary people management skills - must encourage teamwork, integration & inclusion while leading and developing a team of industry professionals
- English language required; Spanish and/or Portuguese is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.