424 Ofertas de Customer Success Analyst en Mexico
Customer Success Operations Analyst
Hoy
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Company Description
QAD & QAD Redzone help manufacturers make more products for less while significantly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology, -not the people. At QAD, we are all about the people. We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.
With over 1000 customers, 1400 plants and 325,000 users, Redzone is changing the way people work – one plant at a time.
This role is fully remote but must be based in Mexico. Full work authorization is already in effect. No Visa sponsorship is available.
Job Description
We are seeking a highly analytical and collaborative Customer Success (CS) Operations Analyst to join our team. In this pivotal role, you will drive the operational foundation for our Customer Success organization - owning the data, tooling, and processes that enable our CSMs to deliver value at scale. You will partner closely with CS leadership to design reporting, optimize workflows, and prepare for the implementation of Gainsight (or similar CS platforms). This role sits at the intersection of systems, analytics, and enablement, ensuring our CS organization operates with consistency, accuracy, and efficiency.
Key Responsibilities
Customer Success Tooling & Process Optimization
- Own day-to-day CS tooling operations, with an initial focus on Salesforce and transition to Gainsight.
- Partner with CS leaders to design and implement CTAs, playbooks, and workflows in Gainsight.
- Translate business requirements into scalable system configurations and processes.
- Document CS processes and maintain governance standards to ensure consistency.
- Identify inefficiencies in current reporting and manual workflows; recommend automation opportunities.
Data Management & Analytics
- Manage and ensure integrity of CS-related data (accounts, renewals, health scores, NPS, PS surveys) within Salesforce and Gainsight.
- Build and maintain dashboards/reports (Salesforce, Tableau, Power BI, or similar) to provide real-time visibility into customer health, renewals, and churn risk.
- Consolidate reporting requests across stakeholders to eliminate redundancy and drive a single source of truth.
- Support forecasting by providing timely insights into renewals, expansion opportunities, and risk indicators.
Cross-Functional Collaboration & Enablement
- Act as the operations liaison across CS, RevOps, and Finance to ensure aligned reporting and forecasting standards.
- Partner with CSMs to translate operational insights into actionable improvements for customer engagement.
- Provide training and enablement to end users on CS tools, dashboards, and processes.
- Support requirements gathering and vendor evaluation for new CS technologies (e.g., Gainsight vs. alternatives).
Qualifications
- Experience: 5+ years in Customer Success Operations, Revenue Operations, or related analytical/operations role (SaaS/B2B preferred).
- Systems Expertise: Proficiency in Salesforce administration/reporting; experience with CS platforms (Gainsight preferred, but not required).
- Analytics Skills: Strong ability to manipulate, analyze, and visualize data using Excel and BI tools (Tableau, Power BI).
- Process Orientation: Demonstrated ability to map workflows, streamline manual processes, and implement scalable solutions.
- Communication & Collaboration: Strong ability to partner with technical and non-technical stakeholders; skilled at presenting data-driven insights to leadership.
- Project Management: Capable of managing multiple priorities, deadlines, and stakeholder needs in a fast-paced environment.
- Growth Mindset: Eagerness to learn new systems and adapt as the CS tech stack evolves.
Nice-to-Have Qualifications
- Experience implementing or administering Gainsight (CTAs, playbooks, health scores).
- Familiarity with renewal forecasting and churn modeling.
- Knowledge of SQL or Python for deeper data analysis.
- Exposure to change management, training, or enablement programs.
Additional Information
- Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
- Opportunity to join a growing business, launching into its next phase of expansion and transformation.
- Collaborative culture of smart and hard-working people who support one another to get the job done.
- An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or Hierarchy.
- Compensation packages based on experience and desired skill set
About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
LI-RemoteProduct Owner Customer Retention
Publicado hace 25 días
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As a production owner, this person will help define the product roadmap for customer retention, responsible for stakeholder management and communications. This person will work on feature prioritization and execution. Should have strong communication skills and a background in customer experience/retention. Our ownership begins as part of the customer onboarding throughout the policy lifecycle to analyze and enhance all the customer touchpoints.
Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They serve more than 10 million U.S. households with over 19 million policies across all 50 states through over 48,000 agents and nearly 18,500 employees. Our Client is part of one of the largest Insurance Groups in the world.
Location: México
Requirements- Fluent English skills
- Bachelor's degree required
- Minimum 3 to 6 years of work experience
- Strategic Planning: Ability to facilitate and manage strategic goals, success measures, tasks, deliverables, deadlines, and budgets. Effectively monitor and manage scope changes to ensure timely, within-budget completion aligned with strategic objectives.
- Stakeholder Analysis & Alignment: Use tools to identify stakeholders, their concerns, and impacts. Create plans and communicate data to inform decisions and ensure transparency.
- Managing Complexity: Make sense of complex, contradictory information to solve problems effectively.
- Business Case Development: Support justification for projects by examining costs and benefits, ensuring alignment with strategic themes and funding processes.
- Project Research & Development: Gather and refine understanding of customer and stakeholder needs into a vision, roadmap, or backlog.
- Requirements: Elicit, specify, validate, and negotiate requirements to enable effective development and operations within constraints. Develop clear features/stories with acceptance criteria.
- Agile Methodology & Tools: Apply Agile principles, participate in PI Planning and ceremonies, and adapt to business needs.
- Technical Acumen: Understand applications and systems, utilize tools for insights and reporting.
- Prioritization: Prioritize work, facilitate trade-offs, and adapt to changes supporting business needs.
- Written and Verbal Communication - Intermediate
- Stakeholder Management - Intermediate
- Product Knowledge - Entry Level
- Office Suite - Intermediate (4-6 Years)
- Excel - Intermediate (4-6 Years)
- Agile Tool - Intermediate (4-6 Years)
- Power BI - Entry Level (1-3 Years)
- Competitive salary and performance bonuses
- Comprehensive benefits package
- Career development and training
- Flexible work arrangements (remote and/or office)
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Capgemini is a global leader in business transformation through technology, with over 340,000 employees in more than 50 countries. Guided by a purpose of unleashing human energy for an inclusive and sustainable future, it offers expertise from strategy to operations, in cloud, data, AI, and more. In 2023, revenues reached €22.5 billion.
#J-18808-LjbffrData Analysis Specialist
Hoy
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Descripción Del Trabajo
We are seeking a specialist to contribute to the creation and validation of high-quality content in statistics.
- Job Title: Data Analyst Specialist
- Location: Mexico
- Language: English
- Required Education: Master's or PhD degree in Statistics, Mathematics or related field
- Education Qualification: Advanced degree
- Mandatory: Strong communication and technical writing skills
- Project Type: Academic and training content development
The successful candidate will ensure accuracy, relevance, and alignment with learning objectives while bringing practical insights from their domain knowledge.
Key Responsibilities:
- Develop, review, and validate data-related content, assessments, and training material.
- Ensure accuracy, clarity, and adherence to academic standards.
- Support in creating real-world problem statements, case studies, and project ideas.
- Collaborate with cross-functional teams for quality delivery.
Qualifications:
- Advanced degree (Master's/PhD preferred) in Statistics, Mathematics, or related field.
- Proven expertise in subject area with research/teaching/industry experience.
- Strong analytical and problem-solving skills.
Data Analysis Expert
Hoy
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Descripción Del Trabajo
As a Jr Analytics Audit Specialist, you will play a crucial role in designing, developing, and validating US Anti-Money Laundering (AML) Transaction Monitoring models.
Your primary responsibility will be to identify risks, new trends, management information, and recommend methodology amendments.
You will work closely with the team to develop process improvements by automating where applicable, assist in preparing reporting, presentations, and documentation to support regulatory and internal monitoring, governance processes.
Required Skills & Qualifications
To succeed in this role, you must have:
- Proven experience in software development, ML, and AI-related fields;
- A minimum 2 years of progressive experience in data analysis and/or application development;
- A Bachelor's Degree in a numerical field;
- Proficiency in Python & SQL, MS Office suite;
- Linear Model, Decision Trees, SVM, K-means clustering, Hierarchical clustering, LLM skills are essential.
Benefits
HSBC offers its employees a competitive package including flexible working, opportunities for growth, and a culture of well-being, balance, and care.
Diversity and Inclusion
We value diversity and inclusion at HSBC. All suitably qualified persons are encouraged to apply, regardless of their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc.
Senior Data Analysis Professional
Hoy
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Descripción Del Trabajo
Drive Business Growth as a Data Analyst & Coordinator
We are seeking a detail-oriented and analytical professional to join our team in a Data Analyst & Coordinator role.
In this position, you will play a critical role in analyzing data sets to inform business decisions and drive performance. Your coordination skills will ensure seamless communication and collaboration between engineering teams, supporting project management and operational efficiency.
- Analyze data from various sources to identify trends and insights that inform strategic decisions.
- Collaborate with engineering teams to coordinate activities, ensuring timely project delivery and effective resource allocation.
- Develop and maintain reports and presentations to communicate findings to stakeholders, enhancing visibility and accountability.
- Monitor project timelines and deliverables to guarantee deadlines are met, fostering trust and reliability.
- Facilitate regular meetings to promote cross-functional collaboration, driving process improvement and innovation.
- Identify areas for process enhancement and recommend solutions, promoting continuous improvement.
- Support the development and management of the Bill of Materials (BOM) for projects, ensuring accuracy and consistency.
- Contribute to the onboarding and training of new team members, sharing knowledge and expertise.
Requirements
To succeed in this role, you will need:
BOM (Bill of Material)
Previous experience in data analysis and project coordination is essential.
Proficiency in SQL and experience with data visualization tools like Tableau or Power BI is highly desirable.
A strong analytical mindset, coupled with excellent communication and interpersonal skills, will enable you to build effective relationships and drive results.
You should be detail-oriented, with the ability to manage multiple projects simultaneously and prioritize tasks effectively.
Prior experience in the automotive or engineering sector is an asset, but not a requirement.
Our ideal candidate will thrive in a collaborative environment, working closely with colleagues to achieve shared goals.
Integration Data Analysis Contractor - Tress & Workday
Publicado hace 8 días
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Descripción Del Trabajo
Mexico (Remote or On-site as required)
**Term**
Contractor (6 month term)
**Overview**
Seeking a Mexico-based data analyst to align HR data across Tress and Workday. You'll map current state data architecture, data flows, spot gaps and redundancies, and standardize architecture to support our integration.
**Responsibilities**
+ Map data flows across Tress HR systems and Workday
+ Identify inconsistencies, redundancies, and gaps
+ Propose and help implement data harmonization with Workday
+ Gather requirements and validate findings with HR IT and business teams
+ Design integration strategies to ensure consistent accurate Workday data
+ Document current and future state architectures processes and data dictionaries
+ Report progress and present findings to project leadership
**Qualifications**
+ Bachelor's in computer science information systems data analytics or related field
+ 3+ years in HR data analysis system integration or similar roles
+ Strong knowledge of Tress HR systems and Workday architecture
+ Experience in data mapping transformation and harmonization projects
+ Proficient in SQL Excel and data visualization tools
+ Excellent analytical problem-solving and communication skills
+ Able to work independently and manage multiple priorities
+ Professional proficiency in Spanish and English
**Preferred**
+ Experience with large-scale HR system migrations or integrations
+ Familiarity with ETL tools and data governance frameworks
+ Knowledge of Mexican labor and HR data compliance requirements
+ Experience with TRESS and Workday
**Additional**
+ Occasional travel within Mexico may be required
+ Flexible work arrangements available
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
Drive User Acquisition through Data Analysis
Hoy
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Descripción Del Trabajo
Business Intelligence Analyst
The Business Intelligence Analyst role plays a pivotal part in driving significant growth in new user acquisition, aligning with company-wide objectives (OKRs). This involves analyzing complex business data across various teams and functions to generate deep insights into our products, user behavior, and acquisition channels.
This position requires a skilled professional who can:
- Analyze patterns and trends in complex data sets to gain a comprehensive understanding of our products and user behavior.
- Design and implement advanced experiments based on exploratory data analysis, testing hypotheses related to new user acquisition, tracking results, and providing actionable recommendations.
- Monitor and optimize key metrics related to new user acquisition, making strategic decisions or implementing changes based on analytical findings to drive user growth.
- Work closely with marketing, product, credit/risk, and operations teams to anticipate analytics needs and quantify the impact of initiatives, projects, processes, products, or features on new user acquisition.
To succeed in this role, you will need:
- 3-5 years of work experience in analytics, finance, operations, strategy, or other areas requiring data-driven decision-making.
- Advanced skills in SQL, Excel/Google Sheets, BI tools (preferably Google Looker Studio), statistics, and a basic understanding of data science models with business applications.
- A data-driven mindset, ability to think strategically, collaborate effectively, learn quickly, and maintain attention to detail while focusing on big-picture goals.
As a Business Intelligence Analyst, you will be responsible for uncovering valuable insights from large datasets and communicating those findings to stakeholders. You will work collaboratively with cross-functional teams to identify areas for improvement and develop data-driven solutions. If you have a passion for data analysis and a desire to drive business growth, this could be the perfect opportunity for you.
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Acceleration Center - HPSL - Data Analysis - Solution Lead
Publicado hace 2 días
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Join us at PwC México as a Solution Lead in Data Analysis at the Acceleration Center - HPSL .
About the role: At PwC, our risk and compliance teams focus on maintaining regulatory compliance and managing risks for clients. You will provide guidance on compliance strategies, help clients navigate complex regulatory landscapes, and ensure adherence to regulatory requirements.
As a leader, you will motivate, develop, and inspire your team to deliver quality work. You will coach team members, leverage their strengths, and manage performance to meet client expectations. Embracing technology and innovation, you will enhance delivery and encourage your team to do the same.
Skills and Experience:- Analyze and identify linkages within complex systems.
- Take ownership of projects from planning to completion.
- Partner with leadership to ensure quality, timelines, and deliverables.
- Develop skills outside your comfort zone and mentor others.
- Address conflicts and engage in difficult conversations effectively.
- Uphold professional standards and firm’s code of conduct.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industry: Business Consulting and Services
Join us to contribute to impactful projects and grow your leadership skills in a dynamic environment.
#J-18808-LjbffrAcceleration Center - HPSL - Data Analysis - Solution Lead
Publicado hace 2 días
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Join to apply for the Acceleration Center - HPSL - Data Analysis - Solution Lead role at PwC México .
At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.
ResponsibilitiesIn regulatory risk compliance at PwC, you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. You will provide guidance on compliance strategies and help clients navigate complex regulatory landscapes. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality.
You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm.
You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Requirements- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Business Consulting and Services
Acceleration Center - HPSL - Data Analysis - Solution Lead
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
Acceleration Center - HPSL - Data Analysis - Solution Lead at PwC México. At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. In regulatory risk compliance at PwC, you will focus on confirming adherence to regulatory requirements and mitigating risks for clients. You will provide guidance on compliance strategies and help clients navigate complex regulatory landscapes.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Responsibilities- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards, the Firm's code of conduct, independence requirements, and refer to PwC tax and audit guidance.
- Ability to analyze complex systems and identify interdependencies.
- Strong ownership mindset with experience in project planning and delivery.
- Experience mentoring others and leading teams to meet client expectations.
- Excellent communication skills for difficult conversations with stakeholders.
- Commitment to professional standards and ethics.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Business Consulting and Services
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