1,100 Ofertas de Customer Success Analyst en Mexico
Customer Success Analyst
Hoy
Trabajo visto
Descripción Del Trabajo
**La posición será 40% trabajo remoto y 60% trabajo en nuestra oficina ubicada en Polanco, México.**
**Responsabilidades**:
- Seguimiento post-venta
- Mantener contacto constante con la cartera de clientes de Odoo
- Analizar las necesidades de los clientes
- Construir y mantener relaciones de confianza
- Ejecutar planes de retención de cartera
**Requisitos**:
- **Licenciatura concluida o superior**:
- **Conocimiento en cadena de suministro y áreas manufactureras**:
- Gusto por productos de software y tecnología
- 1-2 años de experiência en ventas o servicio posventa
- Se prefiere el dominio de las aplicaciones de G-suite
- Excelentes habilidades de comunicación
- Capaz de entablar conversaciones en inglés
- Capacidad de resolución de problemas
**Deseable**:
- Experiência con sistemas ERP
- Experiência en una empresa SaaS
- Disponibilidad inmediata
- Idiomas adicionales
**¿Cuáles son las ventajas del trabajo?**
- Forma parte de un **equipo inclusivo y diverso **de personas muy inteligentes dentro de una cultura amistosa y abierta.
- Utilizamos herramientas innovadoras y eficientes, horas de trabajo flexibles.
- Amplía tus conocimientos sobre diversos sectores empresariales.
- Todos los días crearás contenido que ayude a nuestros usuarios.
- Responsabilidades y retos reales en una empresa que se expande con rapidez.
**¿Qué ofrecemos?**
- Sueldo base basado en experiência a partir de $14,000 pesos brutos + plan de comisiones no topadas.
- Trabajo de lunes a viernes con horario flexible.
- Modalidad híbrida, después del periodo de capacitación.
- Seguro de Gastos Médicos Mayores y seguro dental.
- Seguro de vida.
- 30 días de aguinaldo.
- 15 días de vacaciones el primer año, 20 días el segundo, 22 días el tercer año y 25 días del cuarto año en adelante.
- 10 Días de asueto al año.
- Días ilimitados de tiempo personal o por enfermedad.
- Permiso extendido para maternidad y paternidad.
- Practica cualquier deporte o actividad recreativa con tus colegas y nosotros lo pagamos.
- Eventos patrocinados por la empresa.
- Gym exclusivo en la oficina sin costo.
- Programas de intercambio.
- Fruta, café y botanas disponibles en la oficina.
**¡Crece en un ambiente de trabajo agradable con un equipo apasionado!**
Tipo de puesto: Tiempo completo
Sueldo: $4,000.00 - 22,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Bebidas gratis
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Días por enfermedad
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida
- Servicio de gimnasio
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
Puede trasladarse/mudarse:
- 11520, Ciudad de México, CDMX: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Pregunta(s) de postulación:
- ¿Hablas inglés intermedio? (B1,B2)
- En caso de que seas seleccionadx, ¿cuánto tiempo necesitarías para comenzar a trabajar con nosotros?
- ¿Cuál es tu expectativa salarial en BRUTOS? (es decir antes de impuestos)
Educación:
- Licenciatura terminada (Obligatorio)
Lugar de trabajo: remoto híbrido en 11520, Ciudad de México, CDMX
Customer Success Analyst - MX
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
About Draiver: Draiver is a smart logistics platform specializing in vehicle delivery management and execution across the U.S. and globally. Utilizing AI-powered route optimization and chaining, which can be executed by a marketplace of over 20,000 vetted drivers covered by an owned Captive Insurance unit, Draiver provides scalable solutions, ensuring faster deliveries and cost savings for auto/truck dealers, service centers, fleet companies, rental agencies, and OEMs.
Position Overview: We are seeking an early career professional to support our Country Manager and Revenue Team. The ideal candidate will assist with a variety of activities including creating sales proposal decks, preparing business reviews, managing communication campaigns, conducting market analysis, and other related tasks.
Key Responsibilities:
- Grow existing customer base with new products, regional expansion and share of services
- Keep track and improve existing customer’s profitability
- Lead implementation of new customers ensuring a proper kick start of the operations and setting all variables for success
- Support developing price proposals
- Develop compelling presentations and proposal decks to showcase products or services to potential clients.
- Assist in compiling data and preparing reports for business reviews.
- Analyze performance metrics and provide insights to support decision-making.
- Support the planning, execution, and tracking of communication campaigns.
- Research and analyze market trends, competitors, and customer behavior.
- Prepare reports and presentations based on findings to inform strategic decisions.
Skills and Qualifications:
- Strong organizational and time-management skills.
- Excellent verbal and written communication abilities.
- Ability to work collaboratively in a team environment and manage multiple priorities effectively.
Qualifications:
- Bachelor’s degree in Business, Engineering, Marketing, or a related field.
- Proven experience in customer success, account management, or a related role, in the SaaS or technology industry
- Minimum of 5years of experience in the automotive sector (auto retail, auto servicing OEMs, fleet management companies, trucking companies).
- Strong verbal and written communication skills in English; proficiency in Portuguese is a plus.
- Ability to travel frequently for face-to-face customer visits.
- Proven experience in SaaS sales, preferably in the automotive industry.
Key Competencies:
- Results-oriented with a strong sense of urgency and accountability.
- Exceptional problem-solving skills and attention to detail.
- Ability to work independently and lead cross-functional teams.
- Strategic thinker with strong analytical and problem-solving capabilities
- High level of energy, self-motivation, and a strong ownership spirit.
- Analytical skills with the ability to leverage data to drive decision-making.
What We Offer:
- Competitive salary and commission structure.
- The chance to be part of a forward-thinking company shaping the future of vehicle logistics.
Customer Success Analyst - MX
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
About Draiver: Draiver is a smart logistics platform specializing in vehicle delivery management and execution across the U.S. and globally. Utilizing AI-powered route optimization and chaining, which can be executed by a marketplace of over 20,000 vetted drivers covered by an owned Captive Insurance unit, Draiver provides scalable solutions, ensuring faster deliveries and cost savings for auto/truck dealers, service centers, fleet companies, rental agencies, and OEMs.
Position Overview: We are seeking an early career professional to support our Country Manager and Revenue Team. The ideal candidate will assist with a variety of activities including creating sales proposal decks, preparing business reviews, managing communication campaigns, conducting market analysis, and other related tasks.
Key Responsibilities:
- Grow existing customer base with new products, regional expansion and share of services
- Keep track and improve existing customer’s profitability
- Lead implementation of new customers ensuring a proper kick start of the operations and setting all variables for success
- Support developing price proposals
- Develop compelling presentations and proposal decks to showcase products or services to potential clients.
- Assist in compiling data and preparing reports for business reviews.
- Analyze performance metrics and provide insights to support decision-making.
- Support the planning, execution, and tracking of communication campaigns.
- Research and analyze market trends, competitors, and customer behavior.
- Prepare reports and presentations based on findings to inform strategic decisions.
Skills and Qualifications:
- Strong organizational and time-management skills.
- Excellent verbal and written communication abilities.
- Ability to work collaboratively in a team environment and manage multiple priorities effectively.
Qualifications:
- Bachelor’s degree in Business, Engineering, Marketing, or a related field.
- Proven experience in customer success, account management, or a related role, in the SaaS or technology industry
- Minimum of 5years of experience in the automotive sector (auto retail, auto servicing OEMs, fleet management companies, trucking companies).
- Strong verbal and written communication skills in English; proficiency in Portuguese is a plus.
- Ability to travel frequently for face-to-face customer visits.
- Proven experience in SaaS sales, preferably in the automotive industry.
Key Competencies:
- Results-oriented with a strong sense of urgency and accountability.
- Exceptional problem-solving skills and attention to detail.
- Ability to work independently and lead cross-functional teams.
- Strategic thinker with strong analytical and problem-solving capabilities
- High level of energy, self-motivation, and a strong ownership spirit.
- Analytical skills with the ability to leverage data to drive decision-making.
What We Offer:
- Competitive salary and commission structure.
- The chance to be part of a forward-thinking company shaping the future of vehicle logistics.
Customer Success Analyst - MX
Hoy
Trabajo visto
Descripción Del Trabajo
About Draiver: Draiver is a smart logistics platform specializing in vehicle delivery management and execution across the U.S. and globally. Utilizing AI-powered route optimization and chaining, which can be executed by a marketplace of over 20,000 vetted drivers covered by an owned Captive Insurance unit, Draiver provides scalable solutions, ensuring faster deliveries and cost savings for auto/truck dealers, service centers, fleet companies, rental agencies, and OEMs.
Position Overview: We are seeking an early career professional to support our Country Manager and Revenue Team. The ideal candidate will assist with a variety of activities including creating sales proposal decks, preparing business reviews, managing communication campaigns, conducting market analysis, and other related tasks.
Key Responsibilities:
- Grow existing customer base with new products, regional expansion and share of services
- Keep track and improve existing customer’s profitability
- Lead implementation of new customers ensuring a proper kick start of the operations and setting all variables for success
- Support developing price proposals
- Develop compelling presentations and proposal decks to showcase products or services to potential clients.
- Assist in compiling data and preparing reports for business reviews.
- Analyze performance metrics and provide insights to support decision-making.
- Support the planning, execution, and tracking of communication campaigns.
- Research and analyze market trends, competitors, and customer behavior.
- Prepare reports and presentations based on findings to inform strategic decisions.
Skills and Qualifications:
- Strong organizational and time-management skills.
- Excellent verbal and written communication abilities.
- Ability to work collaboratively in a team environment and manage multiple priorities effectively.
Qualifications:
- Bachelor’s degree in Business, Engineering, Marketing, or a related field.
- Proven experience in customer success, account management, or a related role, in the SaaS or technology industry
- Minimum of 5years of experience in the automotive sector (auto retail, auto servicing OEMs, fleet management companies, trucking companies).
- Strong verbal and written communication skills in English; proficiency in Portuguese is a plus.
- Ability to travel frequently for face-to-face customer visits.
- Proven experience in SaaS sales, preferably in the automotive industry.
Key Competencies:
- Results-oriented with a strong sense of urgency and accountability.
- Exceptional problem-solving skills and attention to detail.
- Ability to work independently and lead cross-functional teams.
- Strategic thinker with strong analytical and problem-solving capabilities
- High level of energy, self-motivation, and a strong ownership spirit.
- Analytical skills with the ability to leverage data to drive decision-making.
What We Offer:
- Competitive salary and commission structure.
- The chance to be part of a forward-thinking company shaping the future of vehicle logistics.
Customer Success Analyst - MX
Hoy
Trabajo visto
Descripción Del Trabajo
About Draiver: Draiver is a smart logistics platform specializing in vehicle delivery management and execution across the U.S. and globally. Utilizing AI-powered route optimization and chaining, which can be executed by a marketplace of over 20,000 vetted drivers covered by an owned Captive Insurance unit, Draiver provides scalable solutions, ensuring faster deliveries and cost savings for auto/truck dealers, service centers, fleet companies, rental agencies, and OEMs.
Position Overview: We are seeking an early career professional to support our Country Manager and Revenue Team. The ideal candidate will assist with a variety of activities including creating sales proposal decks, preparing business reviews, managing communication campaigns, conducting market analysis, and other related tasks.
Key Responsibilities:
- Grow existing customer base with new products, regional expansion and share of services
- Keep track and improve existing customer’s profitability
- Lead implementation of new customers ensuring a proper kick start of the operations and setting all variables for success
- Support developing price proposals
- Develop compelling presentations and proposal decks to showcase products or services to potential clients.
- Assist in compiling data and preparing reports for business reviews.
- Analyze performance metrics and provide insights to support decision-making.
- Support the planning, execution, and tracking of communication campaigns.
- Research and analyze market trends, competitors, and customer behavior.
- Prepare reports and presentations based on findings to inform strategic decisions.
Skills and Qualifications:
- Strong organizational and time-management skills.
- Excellent verbal and written communication abilities.
- Ability to work collaboratively in a team environment and manage multiple priorities effectively.
Qualifications:
- Bachelor’s degree in Business, Engineering, Marketing, or a related field.
- Proven experience in customer success, account management, or a related role, in the SaaS or technology industry
- Minimum of 5years of experience in the automotive sector (auto retail, auto servicing OEMs, fleet management companies, trucking companies).
- Strong verbal and written communication skills in English; proficiency in Portuguese is a plus.
- Ability to travel frequently for face-to-face customer visits.
- Proven experience in SaaS sales, preferably in the automotive industry.
Key Competencies:
- Results-oriented with a strong sense of urgency and accountability.
- Exceptional problem-solving skills and attention to detail.
- Ability to work independently and lead cross-functional teams.
- Strategic thinker with strong analytical and problem-solving capabilities
- High level of energy, self-motivation, and a strong ownership spirit.
- Analytical skills with the ability to leverage data to drive decision-making.
What We Offer:
- Competitive salary and commission structure.
- The chance to be part of a forward-thinking company shaping the future of vehicle logistics.
Customer Success Analyst Jr
Hoy
Trabajo visto
Descripción Del Trabajo
**Main Responsibilities**:
- _Validate the physical-electromechanical conditions of the plant "Revision of dosing plants" prior to the implementation of Arkik with a client._
- _Specialized support services directly related to plant control exercised by Arkik Batch; Example: "Automatism failure", "System errors", incorporation of a new plant element as an additive, failures in scales, calibrations, etc._
- _Remote training prior to the implementation of Arkik for a maximum period of three consecutive business days, after the implementation maintain contact with the client to ensure that preventive maintenance is carried out on the hardware in accordance with the contract, provide ten hours of training at no additional cost to the client, keeping a log of their consumption. They must be previously scheduled and agreed with your Arkik leader. If something else is required, your Arkik leader should be consulted to adhere to the trading terms._
- Maintenance Cloud Services_
- _Monitor that the Arkik Batch Application is in constant communication with the Arkik Cloud service._
- _Carry out constant monitoring of the weighing tolerance indicators and manufacturing times._
- _Follow up on the execution of improvement proposals._
**Position Challenges**:
- _Support the investigation of possible causes that lead to claims by the final consumer._
- _Provide technical advice to the client, on possible physical adjustments to the plant to increase productivity._
- _Telephone advice without internet network connection_
- _Solve failures that cause downtime_
- _Provide advice to personnel in failures that are not typical of the automatic system._
- _Telephone advice to a desperate client_
**Qualifications**:
- _Engineering (ideal Mechatronic Engineer, electronics, mechanics, electrician, or mechanical administrator)_
- _Availability to travel, weekends included._
- _Availability to change shifts (it must be covered from 7:00 a.m. to 9:00 p.m. Monday through Friday and from 7:00 a.m. to 4:00 p.m. on Saturdays.)_
- _Required Experience:_
- _Desirable 1 to 2 years in areas of remote and telephone support_
- _Required knowledge:_
- Intermediate English_
- _customer orientation - service_
- _Interpretation of electrical diagrams_
- _Basic knowledge of electronics & electricity_
- _Data Analysis_
**Internal/External Relations**:
**Relations**:
- Internal:_
- _Arkik Business Advisors_
- _CEMEX Product Technical Advisors_
- _Implementation Heads_
- _Arkik Technical Advisor_
- _L1 Arkik Support Team_
- External_
- _ARKIK´s client: owners and administrative staff_
- _Plant Managers and Customer dis_pensers_
- _Electrical and mechanical installation suppliers_
**CEMEX Diversity and Inclusion Statement**:
At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.
Customer Service
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
Sobre ADP
Estamos diseñando una mejor manera de trabajar, para que pueda lograr aquello por lo que está trabajando. Constantemente nombrada una de las 'Compañías más admiradas' por la revista FORTUNE®, y reconocida por DiversityInc® como una de las '50 mejores compañías para la diversidad', ADP trabaja con más de 740,000 organizaciones en todo el mundo para ayudar a su gente a trabajar nuevos retos y dar rienda suelta a su talento. "Diseñar siempre para las personas" significa que estamos creando plataformas que transformarán el gran trabajo que se hace, para que juntos podamos abrir un mundo de oportunidades.
RESUMEN DE POSICIÓN:
Gestionar una cartera de clientes asignada siendo el punto de contacto entre los clientes de ADP y el área operativa, con el propósito de velar por el correcto cumplimiento del servicio entregado en tiempo y forma.
RESPONSABILIDADES:
- Interacción directa con clientes respecto al servicio brindado, principalmente del proceso de remuneraciones/payroll.
- Gestionar una cartera de clientes, resolver dudas y consultas de éstos respecto a los servicios brindados.
- Ser el punto de contacto del cliente frente a cualquier requerimiento adicional o información relevante que pueda surgir.
REQUISITOS:
- Manejo de Inglés avanzado.
- Ideal experiencia atendiendo clientes extranjeros de habla inglesa.
- Experiencia gestionando cartera de clientes.
- Manejo de Excel medio.
- Ideal conocimientos y experiencia en temas de nómina/remuneraciones (No excluyente).
- Disponibilidad para trabajar en modalidad hibrida (Ciudad de Mexico).
DESCRIPCIÓN DE LAS EXIGENCIAS FÍSICAS/PSÍQUICAS
- Trabajo sentado frente a pantalla de visualizacion de datos, requiere que se ponga de pie en momentos de interacción con el equipo de trabajo.
- Requiere digitación y uso de mouse, puede ser de forma continua o intermitente.
- Trabajo cuya carga mental requiere procesos lógicos con distintos niveles de complejidad.
- Frecuentemente apoyamos y creamos espacios de interacción social entre compañeros de trabajo.
En ADP fomentamos la inclusión y deseamos trabajar con los mejores talentos. Somos un empleador que ofrece igualdad de oportunidades y no discriminamos a ningún empleado o solicitante de empleo por sus elecciones personales o condiciones de vida. Postúlate con nosotros.
Sé el primero en saberlo
Acerca de lo último Customer success analyst Empleos en Mexico !
Customer Service
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
Job Role : Customer Representative
Job Location: Queretaro
- Communicating with customers through various channels.
- At least one year of experience in Customer Service
Customer Service
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
Customer Service
- Full English communication skills
- Business Process Services (BPS), no IT experience nor IT educational background.
Activities:
- Respond to incoming calls regarding customer service inquiries from the US and other international locations.
- Proficiency in English is required.
- Availability for full-time work in rotational shifts, with 9 hours shift.
Ubicación de la oficina:
Santiago de Queretaro, Qro.
- Pie de la cuesta
- Campo militar
Forma parte de una de las compañías líderes en servicios tecnológicos y empresariales, Crece con nosotros en TCS.
Customer service
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
Tata Consultancy Services (TCS) is a global leader in IT services, consulting & business solutions with a large network of innovation & delivery center.
Role: Customer Service experience
Years of Experience: 1+ years
Location: Guadalajara, Mexico
English Speaking Level: Advanced
Responsibilities:
- Experience in Customer service
- Advance English required
If Interested candidates share you resume to