212 Ofertas de Customer Success Manager en Mexico

About the job:

We are hiring a Customer Success Manager to activate and support new customers. Our clients are agencies looking for more ways to sell to their clients. Some of them are new to the business, so we need to ensure they can succeed with our guidance.

The process consists of two parts:

Understand the client’s needs, assist with setup, answer their questions, and ensure a smooth onboarding experience.

Guide the client through their first attempts to sell the product, conduct the process, and demonstrate how to convert leads into customers.

Key Responsibilities:

Guide customers through setup and successful adoption of the platform.

Help customers with technical configuration and integrations.

Mentor clients to close their first sales.

Provide real-time support and video calls.

Monitor customer metrics and maintain regular contact to ensure high retention rates.

Requirements:

Proven experience supporting and implementing 3rd party integrations (API, webhooks, etc).

Experience in customer success, activation, and onboarding.

Sales experience.

Proficiency in Zoom, Google Meet, and other online tools.

Strong communication skills and problem-solving abilities.

Availability to cover at least part of the working hours in the U.S. time zone.

Nice to have:

Experience working with CRMs such as GoHighLevel.

Familiarity with automation tools like Zapier, Make.

Knowledge of Point-of-Sale systems.

Fluent in Spanish (C1/C2 proficiency).

Details:

Full-time position.

Payment: fixed + bonus for meeting KPIs (to be discussed with successful candidates depending on experience).

This is a fully remote role — candidates can be based anywhere.

How to apply:

If this sounds like a great fit for you, we’d love to hear from you!

Please send your application with CV to:

Description
At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

Gigamon's Customer Success Manager is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us.

You will walk the path with our customers on their journey to learn, adopt, and maximize their Gigamon technology investment. You are their voice and advocate. From partnering with our Sales and Channel Partners during the sales cycle to onboarding our customers and, ultimately, helping guide them to the successful attainment of their desired business outcomes, you will help customers achieve value recognition and identify expansion opportunities in-line with their objectives and needs.

This position is based out of our Mexico City office and follows a hybrid work model. Team members are expected to be in the office
3 days per week, and as needed
for business priorities.

What You'll Do

• Develop a trusted advisor relationship with our customers so that we are aligned with their business goals and strategy.
• Influence the customer lifecycle by mapping the customer journey, standardizing touchpoints for each stage in their journey, identifying opportunities for continuous improvement, advocating internally for the customer, and incorporating industry best practices.
• Maintain customer usage, adoption, and consumption information to create a customer health score.
• Lead focus assisting the account and support teams with key escalations.
• Partner closely with our Sales, Channel Partners, and Renewals teams to ensure alignment and provide information on new opportunities and customer outcomes.
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.
• Increase subscription revenue retention, renewal rates, & reduce churn.
• Influence future lifetime value through higher product adoption.
• Improve overall customer satisfaction and drive new business growth through greater advocacy & reference-ability.
• Collaborate cross functionally with our Sales, Channel Partners, Product Management, Engineering, Professional Services, Education Services, and Technical Support teams to deliver an exceptional customer experience.

This is an individual contributor position and does not have direct reports.

What You've Done

• You hold a relevant Bachelor's degree or bring a wealth of experience to the table.
• 5+ years of overall experience in customer success
• Your deep understanding of value drivers in recurring revenue business models is reflected in your past accomplishments.
• An analytical and process-oriented mindset has characterized your approach in your previous roles.
• You have demonstrated a consistent desire for continuous learning and improvement throughout your career.
• Your excellent communication and presentation skills have been evident in the successful execution of various tasks and projects.

Who You Are

• You possess a working knowledge of the cybersecurity, cloud, and networking markets.
• With a deep and effective understanding of all aspects of the customer lifecycle, you navigate it seamlessly.
• Your ability to manage and influence through persuasion, negotiation, and consensus building sets you apart.
• As a customer-centric and proactive team player, you bring an empathy that drives customer loyalty and adoption.
• Exceptional follow-through characterizes your ability to handle simultaneous and competing customer requests in a high-paced environment.
• Your proven background showcases the ability to execute despite ambiguity and obstacles.
• You exhibit outstanding customer service skills, coupled with the ability to make trade-off decisions.
• You possess strong communications skills, both verbally and written, and are professionally proficient in English for both business and technical conversations.
• You have the ability to travel within the US.

As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at

If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

Creatio is a global vendor of an AI-native platform
to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.

We're proud to be recognized by top industry analysts as a
Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.'s Best Workplaces list
, recognizing our commitment to employee wellbeing and a strong workplace culture.

We are looking for a
Customer Success Manager
to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the LATAM region, serving as a trusted advisor to key stakeholders.

Working on our team as a Customer Success Manager position involves:

• Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
• Collecting feedback from customers about the Creatio system and satisfaction with the partner's implementation project solution;
• Developing and maintaining trusted relationships with key partners and their customers;
• Driving customer retention and renewals by building strong relationships;
• Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Required Skills And Qualifications

• 3+ years of experience working with global SMB or Corporate segment customers;
• Fluent in Spanish and English — both verbal and written with executive-level communication.
• Experience with CRM / ERP / Core systems / other corporate software;
• Experience of managing or overseeing software implementation projects, or customization of corporate software;
• Strong Customer-Centric Communication and Presentations Skills
• Experience in problem-solving, working with customer objections;
• Commercial Acumen, Negotiation, and Renewal Management experience
• Excellent time management and efficiency skills

What To Expect From Us

• A leading company in a fast-growing environment with a focus on making our clients successful.
• Powerful, mature, and award-winning Low-Code and CRM product (a Leader in Gartner Quadrants and Forrester report).
• A developed partnership network in Latin America and globally of leading system integrators.
• A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
• A culture of genuine care, ownership, dedication, and high standards (learn more here).
• A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
• Competitive pay and paid leave options for life-qualifying events, sickness, etc.

Position Objective-

Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.

Responsibilities -

Establish work plans for the areas under your responsibility according to the company's objectives.

Review, analyze and improve the performance metrics of the areas in charge

Attention and follow-up to cases that require personalized attention

Review, control and carry out strategies that lead to compliance with the established objective.

Provide continuity to skill growth to the customers

Periodically present results and action plans

Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective

Desired skills -

College

Advanced English

Customer Success Manager with 3 years of experience Trainer, Implementation and Monitoring of Projects

Telematics

Automotive (engines, mechanical)

Training

Willing to travel up to 2 weeks a month

Good communication skills, friendly and personable while being a quick learner.

Written English and Spanish mandatory

Heavy duty mechanical knowledge

Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine!

Make Your Mark: The Customer Success Manager (CSM) partners with Lead Account Managers to provide thought leadership and drive customers to integrate strategy, process, and technology to optimize the Office of the CFO. Using one standard success plan, CSMs execute the Foundational Program to 1) Verify Platform Setup, 2) Encourage System Admin Training, 3) Encourage focus on Change Management, and 4) Encourage End User Training. And, with the Digital Transformation Framework, the CSM consults with and directs customers to 1) understand their end game, 2) understand the keys to a successful journey, 3) envision end-to-end process optimization with BlackLine, 4) organize their journey based on the nine foundational process optimization strategies (The BlackLine Nine) and Governance, 5) assess their current state and develop a BluePrint for process optimization, and 6) optimize processes using the 7 steps to process optimization. CSMs partner with Lead Account Managers to design and drive a digital transformation roadmap (BluePrint) leveraging BlackLine. The CSM partners with Lead Account Managers to develop a plan to deploy the key elements of the Digital Transformation Framework to advance the customers' digital transformation journey. The CSM challenges the customer's processes and designs innovative solutions to advance the customers' digital transformation journey, increasing adoption and expansion of BlackLine, preventing attrition and churn, and continually enriching the customer experience. The CSM leverages their BlackLine expertise; their process optimization expertise; their accounting and internal controls, financial analysis, invoice to cash, and/or intercompany operations experience; as well as their professional judgment, to provide leading practice optimization strategies, insights, and deliverables. These deliverables include original, innovative solutions for complex customer challenges, consulting services, process redesign and transformation, solution architecture specific to the customers' challenges, one to many thought leadership, executive touch points and strategy sessions, and recommendations to accelerate customer's digital transformation journey.

• Most importantly, the CSM must be confident in the unknown as many customers require assistance in understanding their own processes before considering optimization with BlackLine. All facets of the CSM role are designed to drive customers' successful digital transformation journey.

• You'll Get To: Using the Success Plan (including the Foundational and Digital Transformation Components), partner with Lead Account Managers to motivate customers and drive customers' success as they pursue digital transformation.
• Maintain and elevate BlackLine knowledge, as well as process optimization expertise; accounting and internal controls, financial analysis, invoice to cash, and/or intercompany operations experience; and other relevant domain knowledge that is imperative for advising customers on their Digital Transformation.
• Partner with Lead Account Managers to engage with customer leadership and understand the customers' goals, objectives, and challenges and address using the Digital Transformation Framework.
• Deliver actionable thought leadership and expertise to customers regarding using BlackLine's solutions as a foundational technology supporting their digital transformation journey.
• Using professional judgment and expertise, offer opportunities where customers can provide their processes without written documentation; Review and analyze the processes and develop solutions (even when the customer is unsure of their process) based on personal experience and experience with other customers.
• Work as a team with Lead Account Managers and other departments on account planning focused on ACV expansion, services revenue, user adoption, referenceability, and preventing churn and attrition.
• Work with customers to assess current state processes, challenge the current state, architect potential solutions, and partner to deliver process optimizations.
• Design original, innovative solutions for complex customer challenges where no standard solution currently exists.
• Shadow customers as they pursue digital transformation, providing consultative guidance resulting in value realization.
• Listen to customers to understand their needs and translate their pain points into actionable BlackLine solutions
• Articulate value and benefits associated with optimized solutions.
• Ensure that customers are aware of all complimentary and billable services available to partner with them on their journey.
• Document process optimization use cases in a way that allows for their use throughout BlackLine.
• Leverage prior and current experiences and expertise to develop and deliver thought leadership to customers through webinars and other multi-customer events.
• Exhibit authentic energy for BlackLine and the ability to motivate and engage our customers.
• Provide coaching, mentoring, and guidance to assist colleagues with more complex process optimizations.
• Other duties as assigned

• Advanced knowledge of BlackLine solutions to optimize processes
• 5+ Years of experience in Customer Success
• Build Relationships with Customers as a Proactive Trusted Advisor
• Recognized process optimization skills and ability to architect multiple solutions with limited customer support/documentation
• Demonstrated value communication skills; succinctly tie customer challenges to actionable solutions that deliver value
• Demonstrated leadership skills
• Adaptability to changing priorities and customer needs
• Self-motivated, proactive team player with a natural curiosity and passion for learning
• Prioritization and time management skills
• CPA, CIA or other professional certifications

• Knowledge of Gainsight, Salesforce CRM, etc. preferred

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

Join to apply for the Customer Success Manager role at Aspen Technology .

The Customer Success Manager (CSM) is responsible for building and maintaining strong, high-level trusted advisor relationships within assigned accounts to ensure high customer satisfaction and ROI, secure renewals, and engagement in user group activities. The CSM will help a portfolio of customers achieve their business goals by leveraging AspenTech solutions and collaborating with the broader internal team to proactively support customer objectives and resolve risks.

• Owns the customer experience, journey and renewal results for your assigned enterprise and key accounts, ensuring alignment with internal stakeholders such as sales account management, executive sponsors and cross-functional counterparts.
• Develop and focus on customer trust and alignment for customer advocacy.
• Build and nurture key decision makers, influencers and senior management relationships across top accounts to solidify our partnership and commitment to the customer.
• Understand the customers’ business environment, challenges and opportunities, and align AspenTech’s initiatives with the customers’ initiatives to ensure customer retention.
• Uncover and mitigate risks that threaten customer satisfaction, renewal or growth; conceive and execute risk mitigation plans using AspenTech resources.
• Collaborate with internal implementation consultants, sales account managers, and renewal representatives to develop and execute plans that ensure satisfaction, positive references, secured renewal and expansion opportunities where appropriate.
• Facilitate and lead cross-functional teams and resources, managing with or without formal authority.
• Act as a trusted advisor throughout the entire lifecycle of a customer account from post-sale adoption to renewal.
• Proactively review customer health indicators, conduct on-site visits and Executive Business Reviews with key stakeholders to improve relationships and plan strategically with customers.
• Deliver product insight and strategy advice for sales enablement, communication, and training initiatives.
• Nurture assigned accounts into long-term strategic partnerships and ongoing solution adoption.

• Bachelor’s Degree in an engineering or business-related field, or equivalent relevant experience.
• 5+ years of experience in Customer Relationship Management, Customer Success Management, Project Management, or equivalent.
• 3+ years serving process refining and/or upstream industries, or related field, is preferred.
• Excellent communication skills, both written and verbal.
• Strong project management, time management, organization, and attention to detail.
• Proven track record of meeting and exceeding financial goals or business objectives.
• Ability to facilitate and lead cross-functional teams and manage projects.
• Experience with managing multi-million-dollar portfolios preferred.
• Skilled at building relationships with key decision makers and senior management within accounts.
• Strong self-motivation, agility and business acumen.
• Travel up to 25%.
• Fluent English; Spanish and/or Portuguese as a second language is a plus.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development