232 Ofertas de Customer Success Manager en Mexico
Customer Success Manager
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
Company Description
Nuvigant Software is an all-in-one solution designed for legal professionals, including in-house lawyers, law firms of various sizes, and public notaries. Our platform provides a 360-degree view of legal operations, allowing users to organize files, cases, projects, clients, and finances effortlessly. With interactive kanban boards following the legal project management methodology, users can manage deadlines, control clients through a CRM, and personalize KPI indicators for decision-making. Nuvigant also offers document automation, electronic signatures, contract lifecycle management, and remote collaboration for teams from the cloud.
Role Description
This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining customer retention rates, and building long-term relationships with clients. Daily tasks will include analyzing customer feedback, providing excellent customer service, and identifying opportunities to enhance the customer experience. Will be also tasked with improving current customer onboarding flows.
Qualifications
- Strong skills in Customer Satisfaction and Customer Service
- Proficient in Customer Retention and Relationship Building
- Excellent Analytical Skills
- Exceptional communication and interpersonal skills
- Experience in a similar role or industry is a plus
- Ability to work independently and remotely
- Bachelor's degree in Business, Marketing, Communications
- Must be a Recent graduate
- Must be in Mexico
Customer Success Manager
Publicado hace 11 días
Trabajo visto
Descripción Del Trabajo
About Near
At Near, we help top talent in Latin America find roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About Our Client
Our client provides a software solution designed to automate and manage all aspects of financial accounting processes. The company has experience working with major clients across various industries, delivering tailored solutions that meet the specific needs of each organization
About the Role
Join our US client on their mission to build lasting, value-driven relationships with their customers. We are looking for a Customer Success Manager (CSM) to join their collaborative team and act as a strategic partner to their clients. In this role, you'll help maximize customer satisfaction and retention while supporting account growth. You’ll work closely with cross-functional teams and use data-driven insights to elevate the customer experience and ensure clients reach their desired outcomes.
Key Responsibilities
Customer Engagement
- Build trust and long-term partnerships with designated clients to increase Net Revenue Retention (NRR).
- Serve as the go-to person for conversations around value realization, gaining a clear understanding of each client's priorities and challenges.
- Schedule regular check-ins and strategic reviews to track progress toward customer goals and accelerate time-to-value.
Cross-Functional Collaboration
- Work closely with Sales, Support, Partnerships, and Product teams to deliver a cohesive and streamlined customer experience.
Customer Journey and Adoption
- Design and implement tailored success strategies that align with client-specific objectives.
- Use tools like Gainsight to track progress and prompt customer action.
- Share best practices, educational resources, and hands-on support to drive deeper product engagement and adoption.
Retention and Account Growth
- Identify and address potential issues early, escalating as needed to ensure quick resolution.
- Act as the voice of the customer by sharing insights and feedback with internal teams.
- Partner with Sales and Pre-Sales to uncover upsell and cross-sell opportunities and gather success stories for marketing.
Insight-Driven Improvements
- Use data and analytics to monitor engagement, identify trends, and uncover areas for improvement.
- Leverage customer feedback and performance metrics to inform product and process enhancements.
- Report on KPIs including adoption, health scores, retention, and expansion to Customer Success and Sales leadership.
What We’re Looking For
- Bachelor’s degree in Business, Finance, or a related field
- 5+ years of relevant experience in Customer Success or Account Management
- Proven track record of managing client relationships and delivering measurable results
- Excellent communication skills, both verbal and written
- Strong customer-first mindset with a genuine desire to help others succeed
- Fast learner with the ability to understand and explain technical products/services
- Proactive, collaborative team player with solid problem-solving skills
- Comfortable using CRM systems, Microsoft Office, and Gainsight
Benefits
- Life and Accident Insurance
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Business Travel Accident Insurance
Customer Success Manager
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
Position Objective-
Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.
Responsibilities -
Establish work plans for the areas under your responsibility according to the company's objectives.
Review, analyze and improve the performance metrics of the areas in charge
Attention and follow-up to cases that require personalized attention
Review, control and carry out strategies that lead to compliance with the established objective.
Provide continuity to skill growth to the customers
Periodically present results and action plans
Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective
Desired skills -
College
Advanced English
Customer Success Manager with 3 years of experience Trainer, Implementation and Monitoring of Projects
Telematics
Automotive (engines, mechanical)
Training
Willing to travel up to 2 weeks a month
Good communication skills, friendly and personable while being a quick learner.
Written English and Spanish mandatory
Heavy duty mechanical knowledge
Customer Success Manager
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Mexico City for our hybrid working model.
**Our ideal candidate will have:**
+ 5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
+ A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
+ A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
+ The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
+ An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
+ Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
+ Prior exposure to database, cloud, and infrastructure technology is a plus
+ Bilingual Spanish or Portuguese is a plus
**On a given day in this role you will:**
+ Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
+ Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
+ Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field
+ De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
+ Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
+ Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
+ Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
+ Document all customer interactions in internal systems, including Gainsight and Salesforce.com
+ Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams
+ Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
+ Forecast expected churn and growth to your senior leadership team
+ Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
+ Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
_Req ID: 425498_
Customer Success Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
Nuvigant Software is an all-in-one solution designed for legal professionals, including in-house lawyers, law firms of various sizes, and public notaries. Our platform provides a 360-degree view of legal operations, allowing users to organize files, cases, projects, clients, and finances effortlessly. With interactive kanban boards following the legal project management methodology, users can manage deadlines, control clients through a CRM, and personalize KPI indicators for decision-making. Nuvigant also offers document automation, electronic signatures, contract lifecycle management, and remote collaboration for teams from the cloud.
Role Description
This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining customer retention rates, and building long-term relationships with clients. Daily tasks will include analyzing customer feedback, providing excellent customer service, and identifying opportunities to enhance the customer experience. Will be also tasked with improving current customer onboarding flows.
Qualifications
- Strong skills in Customer Satisfaction and Customer Service
- Proficient in Customer Retention and Relationship Building
- Excellent Analytical Skills
- Exceptional communication and interpersonal skills
- Experience in a similar role or industry is a plus
- Ability to work independently and remotely
- Bachelor's degree in Business, Marketing, Communications
- Must be a Recent graduate
- Must be in Mexico
Customer Success Manager
Hoy
Trabajo visto
Descripción Del Trabajo
About Near
At Near, we help top talent in Latin America find roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About Our Client
Our client provides a software solution designed to automate and manage all aspects of financial accounting processes. The company has experience working with major clients across various industries, delivering tailored solutions that meet the specific needs of each organization
About the Role
Join our US client on their mission to build lasting, value-driven relationships with their customers. We are looking for a Customer Success Manager (CSM) to join their collaborative team and act as a strategic partner to their clients. In this role, you'll help maximize customer satisfaction and retention while supporting account growth. You’ll work closely with cross-functional teams and use data-driven insights to elevate the customer experience and ensure clients reach their desired outcomes.
Key Responsibilities
Customer Engagement
- Build trust and long-term partnerships with designated clients to increase Net Revenue Retention (NRR).
- Serve as the go-to person for conversations around value realization, gaining a clear understanding of each client's priorities and challenges.
- Schedule regular check-ins and strategic reviews to track progress toward customer goals and accelerate time-to-value.
Cross-Functional Collaboration
- Work closely with Sales, Support, Partnerships, and Product teams to deliver a cohesive and streamlined customer experience.
Customer Journey and Adoption
- Design and implement tailored success strategies that align with client-specific objectives.
- Use tools like Gainsight to track progress and prompt customer action.
- Share best practices, educational resources, and hands-on support to drive deeper product engagement and adoption.
Retention and Account Growth
- Identify and address potential issues early, escalating as needed to ensure quick resolution.
- Act as the voice of the customer by sharing insights and feedback with internal teams.
- Partner with Sales and Pre-Sales to uncover upsell and cross-sell opportunities and gather success stories for marketing.
Insight-Driven Improvements
- Use data and analytics to monitor engagement, identify trends, and uncover areas for improvement.
- Leverage customer feedback and performance metrics to inform product and process enhancements.
- Report on KPIs including adoption, health scores, retention, and expansion to Customer Success and Sales leadership.
What We’re Looking For
- Bachelor’s degree in Business, Finance, or a related field
- 5+ years of relevant experience in Customer Success or Account Management
- Proven track record of managing client relationships and delivering measurable results
- Excellent communication skills, both verbal and written
- Strong customer-first mindset with a genuine desire to help others succeed
- Fast learner with the ability to understand and explain technical products/services
- Proactive, collaborative team player with solid problem-solving skills
- Comfortable using CRM systems, Microsoft Office, and Gainsight
Benefits
- Life and Accident Insurance
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Business Travel Accident Insurance
Customer Success Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Position Objective-
Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.
Responsibilities -
Establish work plans for the areas under your responsibility according to the company's objectives.
Review, analyze and improve the performance metrics of the areas in charge
Attention and follow-up to cases that require personalized attention
Review, control and carry out strategies that lead to compliance with the established objective.
Provide continuity to skill growth to the customers
Periodically present results and action plans
Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective
Desired skills -
College
Advanced English
Customer Success Manager with 3 years of experience Trainer, Implementation and Monitoring of Projects
Telematics
Automotive (engines, mechanical)
Training
Willing to travel up to 2 weeks a month
Good communication skills, friendly and personable while being a quick learner.
Written English and Spanish mandatory
Heavy duty mechanical knowledge
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Customer Success Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Client Program Manager (AI Programs) — Client Success + Ops
Help our clients win with AI. Lead accounts, solve problems fast, and keep programs running smoothly.
About the Role
You'll be the client-facing engine for our high-ticket AI programs—owning onboarding, communication, and day-to-day success while partnering with operations to improve systems. Startup pace: you'll wear multiple hats, move fast, and grow even faster.
Role Purpose
Ensure every client receives personalized, strategic guidance that keeps them engaged, successful, and moving forward. Think account manager meets project navigator: more about relationships, clarity, and long-term success—not ticket taking or micro-managing. You'll manage a large portfolio (100–200+) through strategic touchpoints, Zoom calls, and visibility in so no client feels lost, stuck, or neglected.
What You'll Do (make clients win, fast)
- Be the on-camera force: run onboarding, momentum, and save-the-day calls that leave clients clear on next steps.
- Turn chaos into a plan: translate big goals into a 14-day action map with owners, dates, and quick wins—then drive it to done.
- Diagnose agent/workflow hiccups, pull the right levers (Relevance AI, Make/Zapier, GHL), ship fixes fast, and keep systems humming.
- Close the feedback loop: convert client signals into playbooks, automations, and product tweaks that scale across accounts.
- Run the command center: watch retention, at-risk signals, and SLAs in —jump on risks before they become problems.
- Orchestrate the pit crew: sync creative, ops, and dev so launches hit on time and nothing slips through the cracks.
- Create weekly momentum: celebrate wins, unblock fast, and make every client feel seen, supported, and moving forward.
Must-Haves (read before applying)
- Confident on camera with fluent English: lead Zooms, record short Looms, energize a room.
- All-in on AI: you learn and build with AI tools; show proof (workflows, agents, automations).
- Elite problem solver: calm under pressure; fix issues quickly and communicate clearly.
- Project & account management: juggle many moving parts, prioritize well, hit SLAs.
- Customer-centric: you genuinely care about people and outcomes.
- Startup-ready: adaptable, resourceful, comfortable wearing multiple hats.
- Large portfolio management (100–200+): manage many accounts with speed and accuracy.
Nice to Have
- Hands-on with GoHighLevel (GHL), Relevance AI, Zapier/Make, , Circle.
- Customer Success or Account Management experience in SaaS or agency.
- Real estate, content systems, or funnel experience.
Why You'll Love Working With Our Team
- Work from anywhere: fully remote, flexible check-ins, you own your calendar, no micromanaging.
- Continuous growth: paid trainings and certifications; direct mentorship from founders; learn AI, automation, funnels, and brand systems.
- High-level clients and projects: campaigns for top agents and entrepreneurs; high-ticket SaaS, coaching, branding, launches; real impact and results.
- Industry leadership and reach: category leader with a 100K+ subscriber YouTube presence; credibility and momentum.
- Heart-centered culture: honest, caring, no-drama team; direct access to founders; we invest in good people and grow together.
- Benefits and flexibility: value-based pay that grows with results, paid vacation and holidays, PTO and sick leave, wellness options.
- Career growth: clear path from contributor to leader to department head; build and lead your own team as we scale.
- Events and access: work directly with Riya and Mike; private workshops, masterminds, industry meetups.
How to Apply
- Apply here:
- Watch this quick role video:
Keywords: client program manager / client success manager / customer success / account manager / program manager / operations manager / AI / artificial intelligence / automation / AI agents / AI workflows / Relevance AI / GoHighLevel / GHL / Zapier / Make / / / CRM / SaaS / project management / troubleshooting / process improvement / SOPs / Loom / Zoom / Slack / Google Drive / Notion / data analysis / retention / churn reduction / onboarding / KPI tracking / NPS / CSAT / escalation management / prioritization / startup / remote / real estate marketing / content systems / YouTube / funnels / lead generation / workflow automation
Customer Success Manager
Hoy
Trabajo visto
Descripción Del Trabajo
About Near
At Near, we help top talent in Latin America find roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About Our Client
Our client provides a software solution designed to automate and manage all aspects of financial accounting processes. The company has experience working with major clients across various industries, delivering tailored solutions that meet the specific needs of each organization
About the Role
Join our US client on their mission to build lasting, value-driven relationships with their customers. We are looking for a Customer Success Manager (CSM) to join their collaborative team and act as a strategic partner to their clients. In this role, you'll help maximize customer satisfaction and retention while supporting account growth. You'll work closely with cross-functional teams and use data-driven insights to elevate the customer experience and ensure clients reach their desired outcomes.
Key Responsibilities
Customer Engagement
- Build trust and long-term partnerships with designated clients to increase Net Revenue Retention (NRR).
- Serve as the go-to person for conversations around value realization, gaining a clear understanding of each client's priorities and challenges.
- Schedule regular check-ins and strategic reviews to track progress toward customer goals and accelerate time-to-value.
Cross-Functional Collaboration
- Work closely with Sales, Support, Partnerships, and Product teams to deliver a cohesive and streamlined customer experience.
Customer Journey and Adoption
- Design and implement tailored success strategies that align with client-specific objectives.
- Use tools like Gainsight to track progress and prompt customer action.
- Share best practices, educational resources, and hands-on support to drive deeper product engagement and adoption.
Retention and Account Growth
- Identify and address potential issues early, escalating as needed to ensure quick resolution.
- Act as the voice of the customer by sharing insights and feedback with internal teams.
- Partner with Sales and Pre-Sales to uncover upsell and cross-sell opportunities and gather success stories for marketing.
Insight-Driven Improvements
- Use data and analytics to monitor engagement, identify trends, and uncover areas for improvement.
- Leverage customer feedback and performance metrics to inform product and process enhancements.
- Report on KPIs including adoption, health scores, retention, and expansion to Customer Success and Sales leadership.
What We're Looking For
- Bachelor's degree in Business, Finance, or a related field
- 5+ years of relevant experience in Customer Success or Account Management
- Proven track record of managing client relationships and delivering measurable results
- Excellent communication skills, both verbal and written
- Strong customer-first mindset with a genuine desire to help others succeed
- Fast learner with the ability to understand and explain technical products/services
- Proactive, collaborative team player with solid problem-solving skills
- Comfortable using CRM systems, Microsoft Office, and Gainsight
Benefits
- Life and Accident Insurance
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Business Travel Accident Insurance
Customer Success Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
Nuvigant Software is an all-in-one solution designed for legal professionals, including in-house lawyers, law firms of various sizes, and public notaries. Our platform provides a 360-degree view of legal operations, allowing users to organize files, cases, projects, clients, and finances effortlessly. With interactive kanban boards following the legal project management methodology, users can manage deadlines, control clients through a CRM, and personalize KPI indicators for decision-making. Nuvigant also offers document automation, electronic signatures, contract lifecycle management, and remote collaboration for teams from the cloud.
Role Description
This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining customer retention rates, and building long-term relationships with clients. Daily tasks will include analyzing customer feedback, providing excellent customer service, and identifying opportunities to enhance the customer experience. Will be also tasked with improving current customer onboarding flows.
Qualifications
- Strong skills in Customer Satisfaction and Customer Service
- Proficient in Customer Retention and Relationship Building
- Excellent Analytical Skills
- Exceptional communication and interpersonal skills
- Experience in a similar role or industry is a plus
- Ability to work independently and remotely
- Bachelor's degree in Business, Marketing, Communications
- Must be a Recent graduate
- Must be in Mexico