413 Ofertas de Customer Success Manager Saas Implementation en Mexico

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

As a production owner, this person will help define the product roadmap for customer retention, responsible for stakeholder management and communications. This person will work on feature prioritization and execution. Should have strong communication and skills and a background in customer experience/retention. Our ownership begins as part of the customer onboarding throughout the policy lifecycle to analyze and enhance all the customer touchpoints.

Location: México

• Fluent English skills.
• Bachelor's degree required
• Minimum required work experience: 3 to 6 years.
• Strategic Planning: Able to facilitate and manage the development of strategic goals, success measures, tasks, deliverables, deadlines and budgets as part of the planning process for a project, portfolio, or program. Able to effectively monitor and manage scope changes to ensure project completes on time, within budget, and work stays aligned with Portfolio Strategic theme(s), objective(s), and key result(s).
• Stakeholder Analysis & Alignment: Able to use a range of tools and techniques to effectively identify stakeholders, issues they care about, and how they will be impacted. Able to create a plan and use data collected to communicate with stakeholders to make informed decisions and enable transparency of the health of the portfolio.
• Managing Complexity : Able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Business Case Development: Able to support Business Owners/Epic Owners in providing the justification for undertaking the project, portfolio or program by critically examining the cost/benefit analysis and ensuring solution aligns to strategic theme(s), objective(s) and key result(s). Able to utilize the existing funding processes within the company to ensure initiatives are funded accordingly (ex. CAP process for waterfall execution, Funding of Value Streams / Trains for Agile initiatives).
• Project Research & Development: Able to gather and refine understandings of customer and stakeholder needs into a holistic vision, roadmap, and/or a prioritized program backlog/task list.
• Requirements: Able to elicit, specify, validate and negotiate requirements and tasks to a level that enables effective development and operations of new or changed software, systems, processes, products and services that are acceptable to key stakeholders and within budgetary, technical, regulatory and other constraints. Able to develop comprehensive FeaturesStories with clear Acceptance Criteria.
• Agile Methodology & Tools: Able to effectively apply theoretical and real-world knowledge of Agile values, principles and methodology. Able to uphold Agile core values and principles including collaboration, team self-organization, continuous improvement and flexibility to adapt to emerging business needs. Able to effectively participates and/or coordinate Program Increment (PI) Planning and Agile ceremonies.
• Technical Acumen: Able to use the capabilities of various tools. Able to understand the Farmers applications and systems and the means to implement changes. Able to use tools to develop insights and reporting for stakeholders.
• Prioritization: Able to effectively prioritize work items to support business needs and proactively facilitate tradeoff communications based on priority and capacity limitations. Able to adjust to changes that impact the direction of the goals and activities and enable the engaged team to adapt to the new circumstances.

Other Critical Skills

Written and Verbal Communication - Intermediate
Stakeholder Management - Intermediate
Product Knowledge - Entry Level

Software / Tool Skills

Office Suite - Intermediate (4-6 Years)

Excel - Intermediate (4-6 Years)
Agile Tool - Intermediate (4-6 Years)
Power BI - Entry Level (1-3 Years)

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

Who we are | About us | Capgemini

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
As a production owner, this person will help define the product roadmap for customer retention, responsible for stakeholder management and communications. This person will work on feature prioritization and execution. Should have strong communication and skills and a background in customer experience/retention. Our ownership begins as part of the customer onboarding throughout the policy lifecycle to analyze and enhance all the customer touchpoints.
Location: México
Requirements

• Fluent English skills
• Bachelor's degree required
• Minimum required work experience: 3 to 6 years.
• Strategic Planning: Able to facilitate and manage the development of strategic goals, success measures, tasks, deliverables, deadlines and budgets as part of the planning process for a project, portfolio, or program . Able to effectively monitor and manage scope changes to ensure project completes on time, within budget, and work stays aligned with Portfolio Strategic theme(s), objective(s), and key result(s)
• Stakeholder Analysis & Alignment: Able to use a range of tools and techniques to effectively identify stakeholders, issues they care about, and how they will be impacted . Able to create a plan and use data collected to communicate with stakeholders to make informed decisions and enable transparency of the health of the portfolio
• Managing Complexity: Able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Business Case Development: Able to support Business Owners/Epic Owners in providing the justification for undertaking the project, portfolio or program by critically examining the cost/benefit analysis and ensuring solution aligns to strategic theme(s), objective(s) and key result(s). Able to utilize the existing funding processes within the company to ensure initiatives are funded accordingly (ex. CAP process for waterfall execution, Funding of Value Streams / Trains for Agile initiatives)
• Project Research & Development: Able to gather and refine understandings of customer and stakeholder needs into a holistic vision, roadmap, and/or a prioritized program backlog/task list
• Requirements: Able to elicit, specify, validate and negotiate requirements and tasks to a level that enables effective development and operations of new or changed software, systems, processes, products and services that are acceptable to key stakeholders and within budgetary, technical, regulatory and other constraints . Able to develop comprehensive FeaturesStories with clear Acceptance Criteria
• Agile Methodology & Tools: Able to effectively apply theoretical and real-world knowledge of Agile values, principles and methodology. Able to uphold Agile core values and principles including collaboration, team self-organization, continuous improvement and flexibility to adapt to emerging business needs . Able to effectively participates and/or coordinate Program Increment (PI) Planning and Agile ceremonies
• Technical Acumen: Able to use the capabilities of various tools . Able to understand the Farmers applications and systems and the means to implement changes . Able to use tools to develop insights and reporting for stakeholders
• Prioritization: Able to effectively prioritize work items to support business needs and proactively facilitate tradeoff communications based on priority and capacity limitations . Able to adjust to changes that impact the direction of the goals and activities and enable the engaged team to adapt to the new circumstances
  

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Product Management
• Industries IT Services and IT Consulting

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Position Objective-

Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.

Responsibilities -

Establish work plans for the areas under your responsibility according to the company's objectives.

Review, analyze and improve the performance metrics of the areas in charge

Attention and follow-up to cases that require personalized attention

Review, control and carry out strategies that lead to compliance with the established objective.

Provide continuity to skill growth to the customers

Periodically present results and action plans

Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective

Desired skills -

College

Advanced English

Customer Success Manager with 3 years of experience Trainer, Implementation and Monitoring of Projects

Telematics

Automotive (engines, mechanical)

Training

Willing to travel up to 2 weeks a month

Good communication skills, friendly and personable while being a quick learner.

Written English and Spanish mandatory

Heavy duty mechanical knowledge

Company Description

Nuvigant Software is an all-in-one solution designed for legal professionals, including in-house lawyers, law firms of various sizes, and public notaries. Our platform provides a 360-degree view of legal operations, allowing users to organize files, cases, projects, clients, and finances effortlessly. With interactive kanban boards following the legal project management methodology, users can manage deadlines, control clients through a CRM, and personalize KPI indicators for decision-making. Nuvigant also offers document automation, electronic signatures, contract lifecycle management, and remote collaboration for teams from the cloud.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining customer retention rates, and building long-term relationships with clients. Daily tasks will include analyzing customer feedback, providing excellent customer service, and identifying opportunities to enhance the customer experience. Will be also tasked with improving current customer onboarding flows.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficient in Customer Retention and Relationship Building
• Excellent Analytical Skills
• Exceptional communication and interpersonal skills
• Experience in a similar role or industry is a plus
• Ability to work independently and remotely
• Bachelor's degree in Business, Marketing, Communications
• Must be a Recent graduate
• Must be in Mexico

Company Description

Nuvigant Software is an all-in-one solution designed for legal professionals, including in-house lawyers, law firms of various sizes, and public notaries. Our platform provides a 360-degree view of legal operations, allowing users to organize files, cases, projects, clients, and finances effortlessly. With interactive kanban boards following the legal project management methodology, users can manage deadlines, control clients through a CRM, and personalize KPI indicators for decision-making. Nuvigant also offers document automation, electronic signatures, contract lifecycle management, and remote collaboration for teams from the cloud.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining customer retention rates, and building long-term relationships with clients. Daily tasks will include analyzing customer feedback, providing excellent customer service, and identifying opportunities to enhance the customer experience. Will be also tasked with improving current customer onboarding flows.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficient in Customer Retention and Relationship Building
• Excellent Analytical Skills
• Exceptional communication and interpersonal skills
• Experience in a similar role or industry is a plus
• Ability to work independently and remotely
• Bachelor's degree in Business, Marketing, Communications
• Must be a Recent graduate
• Must be in Mexico

Company Description

Nuvigant Software is an all-in-one solution designed for legal professionals, including in-house lawyers, law firms of various sizes, and public notaries. Our platform provides a 360-degree view of legal operations, allowing users to organize files, cases, projects, clients, and finances effortlessly. With interactive kanban boards following the legal project management methodology, users can manage deadlines, control clients through a CRM, and personalize KPI indicators for decision-making. Nuvigant also offers document automation, electronic signatures, contract lifecycle management, and remote collaboration for teams from the cloud.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining customer retention rates, and building long-term relationships with clients. Daily tasks will include analyzing customer feedback, providing excellent customer service, and identifying opportunities to enhance the customer experience. Will be also tasked with improving current customer onboarding flows.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficient in Customer Retention and Relationship Building
• Excellent Analytical Skills
• Exceptional communication and interpersonal skills
• Experience in a similar role or industry is a plus
• Ability to work independently and remotely
• Bachelor's degree in Business, Marketing, Communications
• Must be a Recent graduate
• Must be in Mexico

Company Description

Nuvigant Software is an all-in-one solution designed for legal professionals, including in-house lawyers, law firms of various sizes, and public notaries. Our platform provides a 360-degree view of legal operations, allowing users to organize files, cases, projects, clients, and finances effortlessly. With interactive kanban boards following the legal project management methodology, users can manage deadlines, control clients through a CRM, and personalize KPI indicators for decision-making. Nuvigant also offers document automation, electronic signatures, contract lifecycle management, and remote collaboration for teams from the cloud.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining customer retention rates, and building long-term relationships with clients. Daily tasks will include analyzing customer feedback, providing excellent customer service, and identifying opportunities to enhance the customer experience. Will be also tasked with improving current customer onboarding flows.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficient in Customer Retention and Relationship Building
• Excellent Analytical Skills
• Exceptional communication and interpersonal skills
• Experience in a similar role or industry is a plus
• Ability to work independently and remotely
• Bachelor's degree in Business, Marketing, Communications
• Must be a Recent graduate
• Must be in Mexico

Locus Robotics is a global leader in warehouse automation, delivering flexibility, throughput, and actionable intelligence to optimize operations. Our autonomous mobile robots integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations. Our solution supports 2-3X efficiency improvement over cart-picking operations by enabling pickers to work collaboratively with robots and by integrating with the operator’s Warehouse Management System and existing facility infrastructure.

Trusted by more than 150 industry-leading brands across retail, healthcare, 3PL, and industrial sectors in over 350 sites worldwide, Locus enables rapid ROI, labor cost reduction, and productivity gains. Our Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without significant capital investments. Locus supports a wide range of workflows—from picking and replenishment to sorting and pack-out—and helps businesses meet peak demands and adapt to changing operational needs.

Are you ready to help global brands unlock the full value of robotics automation in their warehouses? As a Customer Success Manager, you’ll drive success for customers in Mexico, leading the rollout of cutting-edge warehouse automation solutions. You’ll turn complex deployments into seamless operations, working closely with technical teams to deliver lasting impact. Your skills in project management, relationship-building, and technical aptitude will be key to long-term customer satisfaction. This is an opportunity to join an elite team at the forefront of innovation, delivering transformative logistics solutions to industry leaders.

• Oversee daily operations at customer sites, ensuring seamless functionality.
• Lead project management, technical delivery, and customer relationship-building to ensure successful, scalable, and high-performing robotic solutions.
• Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders.
• Responsible for the full lifecycle of Locus Robotics warehouse automation deployments, managing planning, installation, and post-launch support.
• Perform post-project evaluations to capture lessons learned and identify areas for continuous improvement.
• Conduct on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation, RMA, and support tickets (Salesforce).
• Act as the primary technical escalation point, providing both on-site and remote support for troubleshooting, mapping, and system improvements.

• Bachelor’s degree in Industrial Engineering, Computer Science, Information Systems, Business Administration, Project Management, or related technical field.
• 5+ years of hands-on experience with Project Management.
• 5+ years of experience with WMS (Warehouse Management Systems).
• 5+ years of experience in 3PL, logistics and supply chain.
• Strong experience managing outward-facing project teams involving cross-functional staff, client resources, and outside vendors.
• Knowledge of network technology, such as routers, WIFI, switches, and firewalls.
• Familiar with electrical and mechanical troubleshooting.
• Physically capable of lifting up to 50 lbs. and performing frequent bending, lifting, walking, and reaching tasks.
• A valid Mexican passport and a valid Mexico driver’s license are required.
• Excellent written and verbal English/Spanish communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.

Locus Robotics is an Equal Opportunity Employer.