447 Ofertas de Customer Success Specialist en Mexico
Customer Success Specialist
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
**Grade Level (for internal use):**
08
**About the Role:**
**Location:** Mexico (Remote)
**The Team**
Our team is dynamic and collaborative, with a strong emphasis on customer satisfaction and seamless integration of our solutions. We value proactive engagement, continuous improvement, and cross-functional collaboration to ensure our clients' success. What sets us apart is our commitment to providing white glove treatment to our top customers and leveraging technology to maintain consistent and effective communication across all client tiers.
**Responsibilities and Impact**
+ **Customer Engagement** : Establish and maintain relationships with top customers, ensuring their satisfaction and defining best practices for client engagement across tiers.
+ **Transition Management:** Oversee the transition of customers from TIPNet to CVI, ensuring completion by the target decommission date.
+ **Client Technical Needs Assessment:** Engage with clients to assess their goals and ensure technical requirements align with their internal needs for seamless integration.
+ **Onboarding:** Facilitate a top-class onboarding experience, ensuring customers have the necessary resources and training to effectively utilize our product.
+ **Technical Support and Troubleshooting** : Provide expert-level assistance for complex technical inquiries and serve as an escalation point for resolving client issues.
+ **Performance Monitoring:** Continuously assess customer usage and satisfaction metrics to identify areas for improvement and upselling opportunities.
**What We're Looking For:**
**Basic Required Qualifications:**
+ Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field.
+ 1-2 years of proven experience in customer success, account management, or a similar role within a technology-focused environment.
+ Strong analytical and problem-solving skills with a proactive approach to issue resolution.
+ Excellent communication (English) and interpersonal skills with the ability to build rapport with clients.
+ Strong problem-solving capabilities with a commitment to customer satisfaction.
+ Excellent communication (English) and interpersonal skills with the ability to build rapport with clients.
+ Team Collaboration: Proven ability to foster collaborative relationships across teams to achieve common goals.
+ Critical Thinking: Demonstrated ability to analyze situations and make informed decisions.
+ Adaptability: Quick learner with the ability to thrive in dynamic settings and adjust to changing circumstances.
**Additional Preferred Qualifications:**
+ Proficiency in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications.
+ Proficiency in CRM software (Salesforce) and customer support tools.
+ Experience with commercial vehicle industry and/or fleets.
**About S&P Global Mobility**
S&P Global has recently announced ( the intent to separate our Mobility Segment into a standalone public company.
**About S&P Global Mobility**
At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Virtual, Mexico
Customer Success Specialist (100% presencial)
Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
¡Estamos en plena expansión! Únete a CLIVI y marca la diferencia en la vida de miles de personas, haciendo lo que más te apasiona. ¡Te esperamos!
CLIVI es la primera clínica digital en México enfocada en el control de la Obesidad y Diabetes. Nuestra visión es brindar una solución ágil y holística para ayudar a mejorar la calidad de vida de las personas.
Experiencia necesaria:
- Experiencia comprobable como ejecutivo de Customer Experience/ Customer success
- Uso de Google Suite.
- Conocimientos en Google Sheets.
- Uso de CRM (Hubspot).
- Excelente comunicación.
- Disponibilidad de horario
¿Qué harás con nosotros?
- Estar a cargo de los pacientes a través del chat y vía telefónica, brindándoles la mejor experiencia en su servicio.
- Ser la guía del paciente dentro de Clivi, llevándolo de la mano a través de su programa de salud.
- Tener conversaciones con los demás médicos en caso que el paciente lo requiera.
- Motivar y desarrollar a los pacientes para seguir un ritmo de vida saludable.
- Mostrar mejoría en la cartera de pacientes, a través de indicadores numéricos (KPIs).
Beneficios:
- Sueldo base neto mensual de $10,000 MXN
- Bono variable de $4,000 MXN a partir del segundo mes.
- Convenios para colaboradores: descuentos en apps, entretenimiento y recreación, atención visual, clases de inglés.
- Seguro de Gastos Médicos Mayores.
- 15 días de aguinaldo.
- 25% prima vacacional.
- 23 días de vacaciones.
Tu talento merece estar en el lugar correcto, ¡Queremos conocerte!
Customer Success Specialist (100% presencial)
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Success Specialist (100 presencial)
Hoy
Trabajo visto
Descripción Del Trabajo
Estamos en plena expansión Únete a CLIVI y marca la diferencia en la vida de miles de personas, haciendo lo que más te apasiona. Te esperamos
CLIVI es la primera clínica digital en México enfocada en el control de la Obesidad y Diabetes. Nuestra visión es brindar una solución ágil y holística para ayudar a mejorar la calidad de vida de las personas.
Experiencia necesaria:
- Experiencia comprobable como ejecutivo de Customer Experience/ Customer success
- Uso de Google Suite.
- Conocimientos en Google Sheets.
- Uso de CRM (Hubspot).
- Excelente comunicación.
- Disponibilidad de horario
¿Qué harás con nosotros?
- Estar a cargo de los pacientes a través del chat y vía telefónica, brindándoles la mejor experiencia en su servicio.
- Ser la guía del paciente dentro de Clivi, llevándolo de la mano a través de su programa de salud.
- Tener conversaciones con los demás médicos en caso que el paciente lo requiera.
- Motivar y desarrollar a los pacientes para seguir un ritmo de vida saludable.
- Mostrar mejoría en la cartera de pacientes, a través de indicadores numéricos (KPIs).
Beneficios:
- Sueldo base neto mensual de $10,000 MXN
- Bono variable de $4,000 MXN a partir del segundo mes.
- Convenios para colaboradores: descuentos en apps, entretenimiento y recreación, atención visual, clases de inglés.
- Seguro de Gastos Médicos Mayores.
- 15 días de aguinaldo.
- 25% prima vacacional.
- 23 días de vacaciones.
Tu talento merece estar en el lugar correcto, Queremos conocerte
Customer Success Escalation Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Resolution Partner to provide a best-in-class support experience to Merchants who need it most. As a Premium Resolution Partner, you will serve as a Merchant's direct point of contact, and guide them while they navigate highly complex issues. You will leave no stone unturned getting to the root of problems Merchants experience, and are empowered to make it right. Not only will you partner with our Merchants, but you will work with Account Owners, Product, and Strategy teams - serving as the voice of Merchant and advocating for their needs. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You're excited about this opportunity because you will…
- Get to the lowest level of detail while strategically solving Merchant problems - you aren't afraid to get into the weeds, escalate issues, and relentlessly advocate for the needs of the Merchant you serve
- You are excited to interact & build strong relationships with Merchants through various channels (phone, video-calling, texting, email etc) - meeting the Merchant where they are and serving their needs
- Leverage a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure defect-free experiences
- Work directly with Merchants daily, helping to ensure flawless experiences
- Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants - you are the reason a Merchant loves working with DoorDash
We're excited about you because…
- You have 2 years of experience with account management, customer support, retail, hospitality or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft suite and G Suite
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationships
- You excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Account Manager
Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
Good Boi Marketing is a fast-growing digital marketing agency that helps dog groomers and dog daycares grow using proven lead generation systems. We’re building something lean, effective, and long-term—and we’re looking for an Account Manager who will help us take excellent care of our clients along the way.
If you’re organized, communicate clearly, and love building relationships, this role is for you. You’ll be the proactive voice that ensures our clients always feel supported, informed, and valued.
- Manage a portfolio of 30+ client accounts and serve as their main point of contact.
- Respond to questions, send updates, and ensure no client ever feels left waiting.
- Host weekly client check-ins via Zoom or Slack, ensuring consistent communication.
- Track and report key performance metrics such as leads, cost per lead, and appointments booked.
- Identify and communicate red flags or issues early to help us stay ahead of problems.
- Collaborate with our internal team to ensure all deliverables are completed accurately and on time.
- Maintain clear records of client communications, follow-ups, and next steps in our CRM and project tools.
- Have experience in account management or client-facing roles (ideally in a marketing agency).
- Communicate with confidence, clarity, and professionalism.
- Are highly organized and follow through on what you say you’ll do.
- Are proactive and solutions-oriented—you anticipate needs and solve problems early.
- Are comfortable using Slack, Zoom, Google Drive, and project management tools like ClickUp or Trello.
- Can work full-time (40 hours per week) and align with U.S. business hours (PST preferred).
- Are fluent in English (spoken and written) and confident speaking with U.S.-based clients.
- Every client receives a check-in every 7 days (via call or message).
- All client questions are answered within 1 business day.
- You identify and raise potential issues before the client does.
- Clients remain long-term because they feel supported, informed, and cared for.
- Type: Full-Time
- Location: Remote (Mexico Only)
- Hours: 40 hours per week, U.S. business hours (PST preferred)
- Pay: $6–$8 USD per hour (Depending on Experience)
- Growth: Opportunity for advancement and long-term partnership
Send us:
- A brief introduction or resume—whatever helps us understand your experience.
- A short video (Loom or similar) answering the following:
- Why you’re a great fit for this role
- A time you kept a client happy or solved a problem before it escalated
- How you manage client communication and follow-ups
- Your favorite memory with a pet
Industry: Marketing Services
- Employment Type: Full-Time (Remote – Mexico)
Account Manager
Publicado hace 6 días
Trabajo visto
Descripción Del Trabajo
About the Company
CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more.
CHC Navigation is looking for a highly motivated and outstanding Account Manager for our fast-growing business to join our Mexico team . To be successful in this role, our ideal candidate should have at least 3 years of business development and dealer management experience in Mexico (Better in spanish speaking countries); and proven experience of features-benefit-solutions selling in a high-tech environment for agriculture machinery (e.g. Mechanical Engineering, mapping, geo-information, mapping, GIS…).
About the role
- Achieve regional sales targets, maximize sales volumes and develop maximum market share.
- Create regional sales plans and quotas in line with business objectives.
- Conduct direct and indirect business development activities to develop new distribution channels and key accounts in diversified verticals through intensive prospecting activities.
- Drive and support distributors in the development of their business activities.
- Respond to, track and close sales inquiries in cooperation with distributors.
- Visit customers and conduct hands-on demonstrations to effectively convert business leads into orders.
- Propose, organize and participate in trade shows, events and promotional roadshows.
- Generate, develop and nurture new market opportunities.
- Analyze regional market trends and discover new growth opportunities.
About you
- Bachelor's degree in engineering, preferably in precision agriculture applications.
- A minimum of 3 years of proven B to B sales experience in relevant industries (precision agriculture) is a must.
- Fluency in Spanish and professional level of English – written and oral – are mandatory.
- Experience in international dealer management is a plus for this position.
- Results oriented, with a positive outlook, and a clear goal of high quality and commercial profit.
- Possesses strong negotiation and must be an excellent face-to-face communicator.
Note: To be considered for this position, candidates must be eligible to work in Mexico
Travel Requirements
There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV Mexico team.
What we offer
- A job in an international result-oriented company where you can make full use of your skills.
- Excellent business environment and career prospect in dynamic, high growth market.
- The opportunity to develop yourself and be part of a fast-growing global company.
- Remuneration commensurate with experience.
Sé el primero en saberlo
Acerca de lo último Customer success specialist Empleos en Mexico !
Account Manager
Publicado hace 9 días
Trabajo visto
Descripción Del Trabajo
PROPÓSITO GENERAL
Ejecutar el proceso comercial de Habasit Mexico a través las estrategias de venta dirigida a los
diferentes segmentos de la industria, así como una adecuada administración de cartera de
clientes y prospección dentro de su área de influencia a través del uso de CRM, para lograr los
objetivos de venta establecidos por la empresa, así como otorgar un excelente servicio para
incrementar la satisfacción y lealtad de los clientes.
Escolaridad:
- Ingeniero Industrial, Mecánico, Eléctrico o Mecatrónica, Licenciatura Económico Administrativa o ventas
Experiencia
- Mínimo 4 años en áreas de venta a Industria B2B
- Mínimo 2 año atención al cliente
- Experiencia en ventas de Refacciones MRO a la Industria, Bandas transportadoras ligeras es un plus
Disponibilidad para viajar:
- Si
Aptitudes § Responsable
- Honesto(a)
- Proactivo
- Innovador
Habilidades
- Administración y aplicación del proceso de ventas generales.
- Conocimiento de trámites administrativos (crédito).
- Planeación de estrategias de venta.
- Manejo de cartera de clientes CRM
- Conocimiento de sistemas de gestión de calidad.
- Manejo en ciudad y carretera con licencia vigente.
Idioma y nivel
- Ingles Intermedio (entablar una comunicación telefónica)
Manejo de equipo
- Manejo de equipos de oficina en general. Manejo de Excel intermedio
FUNCIONES Y/O RESPONSABILIDADES PRINCIPALES DEL PUESTO
- Conoce y ejecuta la estrategia comercial y de satisfacción al cliente.
- Aplica los conocimientos de los productos de HABASIT y sus beneficios en conjunto con las estrategias de ventas para el cierre de venta.
- Cumplir mensualmente con las metas de venta, objetivos de rentabilidad y satisfacción establecidos por la dirección general, así como el incremento periódico de cartera de clientes.
- Ejecuta, administra y se apega a los procesos y políticas de alta de clientes, seguimiento al proceso administrativo de cobranza
- Conoce y ejecuta los trámites administrativos de ventas.
- Crea y mantiene una comunicación estrecha con las áreas involucradas en el proceso de venta a fin de promover e incrementar las ventas con los clientes existentes y nuevos.
- Ejecuta con disciplina la captura de oportunidades en CRM, seguimiento de agenda y prospectos en dicho sistema
- Tiene interés y disposición por participar en los diferentes cursos de capacitación, crecimiento y desarrollo de habilidades, así como iniciativa de aprender de manera autodidacta.
- Aborda el cambio positivamente, adaptándose con flexibilidad a éste, a las situaciones nueva, fortaleciéndose ante las dificultades y enfocándose a sus beneficios.
- Estas funciones y/o responsabilidades son enunciativas, más no limitativas.
PRINCIPALES RELACIONES DEL PUESTO
Internamente se relaciona con
1. Todos los departamentos
Motivo por el que se tiene la relación
1. Para la obtención y emisión de información.
Externamente se relaciona con
1. Clientes
Motivo por el que se tiene la relación
1. Venta de productos y servicios, Atención, satisfacción y negociaciones
Account Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Esta vacante viene de la bolsa de empleo
Vacante para la empresa Sendengo en Cuauhtémoc, Ciudad de MéxicoBuscamos Talento con iniciativa y ganas de crecer
En Sendengo, empresa líder en logística terrestre nacional, buscamos a quien tenga actitud, motivación, proactividad y esté dispuesto a dar más del 100%para conquistar resultados y construir relaciones de valor.
Requisitos NO negociables(indispensables):
- Licenciatura concluida y comprobable.
- Experiencia mínima de 3 años recientes en el sector de transporte nacional con cuentas de consumo (ej. Kimberly-Clark, Mondelez, P&G, GEPP, Unilever, Bonaspan, Sabritas, Alpura, Grupo Modelo, entre otras).
- Disponibilidad y auto propio para visitar clientes.
Si no cumples con estos requisitos, tu perfil no será considerado.
Tu misión como KAM será:
- Gestionar la relación estratégica, el desarrollo y el crecimiento de cuentas clave en Sendengo.
- Desarrollar nuevas oportunidades de negocio, planificando y ejecutando estrategias que impulsen el crecimiento del proyecto.
- Negociar acuerdos, resolver problemas críticos y coordinar equipos internos para una ejecución impecable.
Oferta:
- Sueldo Negociable de acuerdo a experiencia
- Prestaciones Superiores y compensación variable por resultados
- Zona de trabajo: Tlalnepantla Centrum Park.
En 2 meses, nos mudamos a la zona de Insurgentes Reforma, cerca de Metrobús Hamburgo. - Horario: lunes a viernes, sábados medio día.
Estamos construyendo una de las mejores logísticas de México. Esto es solo el comienzo
Postúlate hoy y sé parte de nuestro crecimiento
Nivel de educación deseada:
Superior - titulado
Nivel de experiencia deseada:
Nivel Experto
Función departamental:
Logística / Transporte
Industria:
Transporte, Logística, Cadena de Suministro y Almacenamiento
Habilidades:
- account manager
- KAM logística
- cuentas clave
Esta vacante viene de la bolsa de empleo
Account Manager
Hoy
Trabajo visto