244 Ofertas de Customer Success Specialist en Mexico

**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
**Required education, experience & skills**
+ Bachelor's degree in International trade, business, Engineering
+ Experience in account management or in the software/technology industry is a plus.
+ Competent with Microsoft Office suite.
+ Customer focused, excels in surpassing client expectations.
+ Excellent Follow up Skills, ability to ensure tasks are completed.
+ Excellent Verbal and Written communication skills.
+ Self-Motivated - Proactive and thinks outside the box.
+ Ability to manage competing priorities, multitask, and work collaboratively in a team environment.
+ Excellent Time Management and Organizational skills in order to maximize your time and achieve results.
+ Willing to travel (25%)
**Primary Duties and Responsibilities:**
+ Assisting with managing new customer programs
+ Responding to inquiries related to services
+ Manage onboarding new customer programs associated with Copeland products
+ Support sales team with inventory management for customers and remote training as needed
+ Periodic regional onsite trainings and tradeshows
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology, and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable, and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers, and making a positive impact in the communities where we live.
**About Copeland**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design, and manufacturing combined with category-leading brands in compression, controls, software, and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Every day, our global workforce fulfills our unified purpose and lives out the values we hold close as an organization: Excellence, Innovation, Partnership, Respect, Responsibility.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or a recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged, and make an impact.
Join our team and start your journey today!
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.
**No calls or agency requests please.**
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

ABOUT

Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment.

ROLE

The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies.

This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager.

RESPONSIBILITIES

• Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve).
• Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate.
• Reply to customers via email and text promptly in our CRM and ticketing system.
• Understand our client’s journey as a lead buyer at Property Leads.
• Follow all Property Leads policies when handling customer support inquiries.
• Work closely with our refund team to resolve a refund dispute that the lead buyer declined.
• Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed.
• Face and handle conflict professionally.
• Keep track of all customer's requests, inquiries, etc.

REQUIREMENTS

• Proven work experience with 2+ years of customer success.
• Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients.
• Help with building a client cult like following.
• Excellent communication skills, including listening and facing conflict head-on.
• Willing to work in a fast-paced environment.
• Self-sufficient and able to properly manage one’s own time.
• Well-organized
• Advanced time management skills
• Strong interpersonal skills with the ability to connect and relate to our clients.
• Real Estate knowledge is not required, but is a plus.

RESULTS

• Work closely with the Customer Success Manager, Sales Manager & sales team to maintain or improve our monthly retention rate.
• Respond to customer complaints/inquiries within 30 minutes
• Resolve customer complaints and inquiries within 24 hours or as soon as possible.
• Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary.
• Help develop metrics for tracking brand & product likeness.

SALARY

• $2,500-3,000 monthly

BENEFITS

• Competitive total compensation
• Paid Sick Time

ABOUT

Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment.

ROLE

The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies.

This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager.

RESPONSIBILITIES

• Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve).
• Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate.
• Reply to customers via email and text promptly in our CRM and ticketing system.
• Understand our client's journey as a lead buyer at Property Leads.
• Follow all Property Leads policies when handling customer support inquiries.
• Work closely with our refund team to resolve a refund dispute that the lead buyer declined.
• Update clients' accounts when a setting that is not accessible in the client portal needs to be changed.
• Face and handle conflict professionally.
• Keep track of all customer's requests, inquiries, etc.

REQUIREMENTS

• Proven work experience with 2+ years of customer success.
• Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients.
• Help with building a client cult like following.
• Excellent communication skills, including listening and facing conflict head-on.
• Willing to work in a fast-paced environment.
• Self-sufficient and able to properly manage one's own time.
• Well-organized
• Advanced time management skills
• Strong interpersonal skills with the ability to connect and relate to our clients.
• Real Estate knowledge is not required, but is a plus.

RESULTS

• Work closely with the Customer Success Manager, Sales Manager & sales team to maintain or improve our monthly retention rate.
• Respond to customer complaints/inquiries within 30 minutes
• Resolve customer complaints and inquiries within 24 hours or as soon as possible.
• Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary.
• Help develop metrics for tracking brand & product likeness.

SALARY

• $2,500-3,000 monthly

BENEFITS

• Competitive total compensation
• Paid Sick Time

Frontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more than 45 countries.

As a Customer Success Specialist, you must be able to contribute in the following areas:

- Delivering online training sessions to individual customers
- Providing post-sales technical support
- Ongoing technical account management to your assigned accounts
- Onboarding of new customers and helping ensure all training sessions are completed in a timely manner
- About
- **Key Skills and Qualifications**:

- 3 - 5 years customer support or account management experience, preferably in the hotel or travel Industry
- Strong problem solving skills and desire to find the issue behind the problem
- Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues
- Skills in presenting and demonstrating software
- Ability to multi-task and quickly change directions based on priority of issues at hand
- Strong technology background using web-based software systems


- About
- **Primary Responsibilities**:

- Provide efficient and prompt customer follow-up on unresolved issues
- Coordinate efforts with other support teams when necessary
- Educate customers on the Frontdesk Anywhere products and training resources available
- Identify and communicate critical issues quickly and escalate to appropriate points of contact
- Keep up-to-date with frequently changing processes and procedures
- Perform other duties as assigned
- About
- **Bonus Points**:

- Should be proficient with CRM system basics and concepts
- Not be afraid of picking up the phone and calling customers
- About
- **Company Benefits**:

- About
- **Location**
***:
Mexico, Remote

**Send us your resume**:
Our team is growing!

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

Initially, this position will require an in-person training program with the possibility of eventually converting to a hybrid or fully remote model.

Our Nielsen office in Mexico City is located at: Torre Acuario, Santa Fe, CDMX.

**Responsibilities**:

- Support and drive value for Nielsen broadcast, cable, digital, streaming and consumer data and products and serve as a trusted advisor to customers
- Conduct onboarding and training reporting features and translating the data results into marketing and sales solutions
- Develop and implement customized learning sessions/materials to address specific client business needs both on-site and online
- Synthesize data trends to offer proactive recommendations on best performance platforms
- Proficiency in analyzing data to resolve customer inquiries and questions, especially related to Nielsen data.
- Build deep relationships and demonstrate consultative account management skills with clients
- Continuous client communication and consultation to maintain engagement and demonstrate the value of Nielsen data & products
- Track activities via Salesforce to provide key performance indicators
- Monitor account health, adoption and customer satisfaction through feedback solicitation and interface usage tracking
- Collaborate with internal stakeholders from Client Sales, Product Leadership, and other teams to advance Nielsen’s position in the marketplace and achieve goals

**Qualifications**:

- Bachelor’s degree
- 1.5+ years professional experience in a client-facing role in media sales/research, customer success, analytics, consulting, partnership development or professional training
- Experience with Nielsen products and data preferred
- Ability to handle and prioritize multiple demands and projects simultaneously
- Proficient user of Microsoft Office and Google Suite for presentation building and marketing materials
- Advanced English and Spanish level

LI-YL1

**About us**:
At Recorrido, we are proud because we are the largest OTA for ground travel in Chile! That's not all: We are expanding in LATAM and have revolutionized the intercity bus industry, making a real positive impact on the lives of millions of people who travel by bus every month. What sets us apart is our commitment to not only serving travelers but also supporting bus operators. We work hand in hand with bus companies, enhancing the passenger experience, and ensuring their success.

**The role**:
At Recorrido, we’re looking for a **Customer Success Specialist** who will take on the important task of gathering client requirements based on a roadmap, while simultaneously providing guidance and reporting progress in a timely manner.

**What you can expect from the opportunity**:

- Connect the requirements and needs of clients with Recorrido products, being the main link between them and our Development Team and support on the launch plans according to each requirement with the department manager
- Lead the development of content on the client's website in WordPress
- Connect with the Marketing Team to schedule Adwords campaigns and SEO content for the website
- Support the development of e-commerce in the passenger transport sector in LatAm
- Create pages that are used by thousands of people every day
- Have the opportunity to work with a highly motivated, young and agile development team

**Who you are**:

- 2-5 years of work experience
- Knowledge and/or experience in ECOMMERCE
- Bachelor's degree and/or more related to the field
- High Proficiency in Spanish and English a plus
- Experience in Project Management in Technology
- Experience in direct contact with clients
- Experience in designing product support materials.
- Basic programming knowledge (WordPress Management, understanding relationships between different systems) **and/or willingness to learn in this area!**:

- Agile Methodology
- Knowledge of Google Analytics and Tag Manager for SEO and SEM
- Able to create content plans and growth strategies for new e-commerce operators

**What’s in it for you?**
- Compensation based on experience
- We offer flexible schedules.
- We work 100% remotely
- Healthcare Benefits
- Equipment so you can work from home effectively

1hsNoCIq1u

**Puesto**: Customer Success Specialist (Atención y Retención de Clientes)
**Posiciones**: 1
**Empresa**: Capifinders
**Tipo de puesto**: Tiempo completo
**Rango salarial**: 14,000 Pesos mensuales + bono por desempeno.

**¿Quiénes somos?**

En Capifinders conectamos a dueños de negocios con soluciones reales de financiamiento en Estados Unidos. Nuestro equipo de **Customer Success** es clave para garantizar que los clientes tengan una experiência fluida, obtengan el máximo valor de nuestros productos y continúen creciendo con nosotros.

Buscamos personas jóvenes, proactivas, con alta orientación al cliente, capacidad de resolver problemas y facilidad para comunicarse de forma clara y efectiva.

**Responsabilidades principales**
- Realizar seguimiento proactivo a clientes que han obtenido financiamiento para garantizar su satisfacción y uso óptimo del producto.
- Detectar oportunidades de venta adicional (_upselling_) o de reactivación de clientes inactivos (_client rehab_).
- Gestionar consultas y resolver incidencias de forma oportuna, manteniendo altos estándares de servicio.
- Trabajar en coordinación con el equipo de operaciones y ventas para asegurar el cumplimiento de los objetivos de retención.
- Monitorear indicadores de éxito del cliente y proponer mejoras en procesos y experiências.
- Cumplir con métricas semanales: seguimientos, oportunidades generadas, casos resueltos y nível de satisfacción del cliente (NPS o similares).
- Mínimo 1 año de experiência en atención a clientes, _customer success_, call center, soporte, ventas internas o áreas afines.
- Habilidad para manejar conversaciones con clientes de negocios, identificar necesidades y generar confianza.
- Excelente manejo de comunicación escrita y oral.
- Buen uso de herramientas digitales: CRM, WhatsApp Business, Google Workspace.
- Inglés intermedio alto o avanzado (B2 en adelante) - necesario para comprender documentación y comunicarse con clientes o equipos en EE.UU.

**Formación académica deseada**
- Estudios en curso o finalizados en Negocios, Administración, Finanzas, Economía, Mercadotecnia, Comunicación o áreas afines.
- También se considerarán perfiles con estudios técnicos en áreas administrativas, financieras o de servicio al cliente si tienen buena experiência en atención o retención.

**Lo que ofrecemos**
- Salario base mensual de 14,000 pesos.
- Bonos por desempeño y resultados en retención o upselling.
- Entrenamiento intensivo en procesos de _Customer Success_ y productos financieros.
- Oportunidad de trabajar con un portafolio robusto de soluciones de financiamiento.
- Posibilidades reales de crecimiento dentro de Capifinders.
- Cultura de trabajo joven, colaborativa y orientada a resultados.

Tipo de puesto: Tiempo completo

Sueldo: $16,000.00 al mes

Beneficios:

- Opción a contrato indefinido

Lugar de trabajo: Empleo remoto

Fecha de inicio prevista: 15/09/2025

We're Hiring!

Customer Success Specialist - Temporary

We are a multinational organization with a strong social mission, currently undergoing strategic international expansion. Our goal is to bring innovative solutions to communities across different countries, creating meaningful economic and human impact in every region where we operate.

We are looking for a Customer Success Specialist – Temporary (6 months) to ensure a smooth, efficient, and positive experience for users of our digital tools—from onboarding and issue resolution to product renewals. This role is key in supporting clients, solving operational friction, and identifying opportunities for improvement.

Key Responsibilities:

• Manage customer support tickets through our digital platforms, meeting established SLAs.
• Classify, prioritize, and escalate complex cases to relevant teams (risk, tech, operations).
• Document every interaction with clear traceability and ensure complete resolution of requests.
• Monitor key metrics such as onboarding completion rates, NPS, resolution times, interaction volume, and post-service satisfaction.
• Create regular reports and performance insights.
• Understand customer needs and identify barriers in their experience using digital tools.

Requirements:

• Bachelor's degree in Business Administration, Communications, or a related field.
• At least 2 years of experience in customer service, digital support, or user management.
• Familiarity with customer support platforms such as Zendesk, Freshdesk, Intercom, and channels like WhatsApp Business.
• Excellent written and verbal communication skills, with empathy and a strong customer-centric mindset.

Benefits:

• Monthly gross salary: $20,000 MXN
• Growth opportunities
• Dynamic and mission-driven work environment

Location: Guadalajara, Jalisco

Contract Type:

• Temporary position – 6 months (with potential extension depending on needs)

ThousandEyes - Customer Success Specialist
Apply ( Location:Offsite, Mexico City, Mexico
+ Area of InterestSales - Services, Solutions, Customer Success
+ Job TypeProfessional
+ Technology InterestNetwork (incl: IIoT, SD-WAN, & ThousandEyes)
+ Job Id1447948
**Who We Are**
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end-user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
Our vision is to be Cisco's leading SaaS business unit - setting the bar for customer success, trusted partnerships, and extraordinary outcomes. We drive growth, retention, and long-term value through proactive guidance, simple experiences, and measurable impact. We focus on what matters: accelerating success, reducing risk, and empowering our customers and teams to achieve more.
**About The Role**
As a Customer Success Specialist (CSS), you will play a key role in guiding customers through their critical first milestones with ThousandEyes. You'll ensure a seamless onboarding experience, accelerate their time to first value, and set the foundation for a lasting, successful partnership. With your support and expertise, customers will be empowered to maximize the value of our platform and achieve their business goals.
This opportunity is perfect for someone who thrives on collaboration, innovation, and customer advocacy. You'll bring a passion for service, a love of continuous learning, and a commitment to excellence in every interaction. Building genuine relationships, solving challenges creatively, and championing customer outcomes will be at the heart of everything you do.
If you're looking to make a profound impact, grow alongside some of the brightest minds in tech, and are passionate about Customer Success, we can't wait to meet you. Your next great adventure starts here!
**What You'll Do**
+ Work closely with the Sales teams on post-sales activities, including timely handoff of new customers to understand objectives, use cases, and key contacts
+ Coordinate kickoff meetings to align on customer goals, timelines, and success metrics to ensure effective onboarding and implementation
+ Serve as the point of contact for customers throughout the onboarding phase, working closely with professional services and adoption teams to track the status of implementation
+ Monitor the onboarding progress, ensuring milestones are met and addressing any roadblocks or potential risks promptly
+ Work closely with the Customer Success teams to ensure the success of the customer journey as measured by adoption, engagement, and health metrics
+ Provide account support through collaboration and development of account goals and tasks for go-to-market and/or renewal strategies
+ Provide regular reporting and forecasting on customer health and usage, with data insights and analysis to identify engagement patterns and proactively address underutilization
+ Own the internal communication with stakeholders and account teams to ensure effective customer communications and strategies
+ Collaborate with account team members to organize proactive project campaigns, customer outreaches, check ins, and MBRs/QBRs to drive engagement and adoption
+ Regularly participate and complete enablement programs to keep abreast of business and product updates and innovations, for continual learning and growth
**Qualifications**
+ Highly organized with outstanding follow-up skills, ability to manage high volume of accounts
+ Excellent communication and interpersonal skills, capable of building rapport with diverse stakeholders and teams
+ Self-motivated, detail-oriented, and adaptable to a fast-paced, evolving environment
+ 2+ years of experience in Customer Success, Onboarding, or Account Management within a SaaS environment
+ Bachelor's degree preferred or equivalent experience in SaaS and Cloud technologies
+ Familiarity with customer journey mapping and success planning methodologies
+ Strong analytical skills with the ability to interpret customer data and translate insights into actions
+ Proficiency in English (written and communication skills)
+ Experience with CRM and customer success tools (e.g., Salesforce, Gainsight, Gong, Looker)
Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
**We encourage you to apply even if you do not believe you meet every single qualification** . Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.