623 Ofertas de Customer Support en Mexico

Job Title: Customer Support Specialist

About the Role:

We're looking for a talented individual to join our team as a customer support specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences through proactive issue resolution and timely communication.

Responsibilities:

• Proactively identify and resolve customer issues in a timely manner
• Maintain accurate records of customer interactions and feedback
• Develop and maintain strong relationships with customers to ensure their loyalty and satisfaction

Requirements:

• At least 1 - 3 years' experience in a customer-facing role
• Excellent verbal and written communication skills
• Ability to work effectively in a fast-paced environment

Benefits:

This is an excellent opportunity to develop your skills and knowledge in a dynamic and supportive environment.

We offer a range of benefits to our employees, including competitive salary, comprehensive training, and opportunities for career advancement.

Customer Service Representative Job Role ">

We are seeking a highly skilled and experienced Customer Service Representative to join our team. The ideal candidate will have a proven track record of providing exceptional customer support, exceeding quota, and utilizing strong phone contact handling skills to resolve customer issues efficiently.

• Key Responsibilities:
• Provide customer support via phone calls, emails, or live chats.
• Utilize active listening skills to understand customer needs and concerns.
• Resolves customer complaints in a timely and professional manner.
• Develops and maintains positive relationships with customers through effective communication and follow-up.

To be successful as a Customer Service Representative, you must possess the following skills and qualifications:

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum 2 years of experience in customer service, preferably in a call center environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Familiarity with CRM systems and practices is an asset.

As a valued member of our team, you will enjoy the following benefits:

• Competitive salary and bonus structure.
• Opportunities for career growth and advancement.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A generous paid time-off policy and holidays.

This is an excellent opportunity to grow your career in a dynamic and supportive environment. If you are a motivated and customer-focused individual who thrives on challenges, we encourage you to apply.

The role of Customer Service Representative is a great opportunity for individuals who enjoy interacting with people and taking proactive steps to resolve issues.

Key Responsibilities:

• Convert customers into enthusiastic advocates through exceptional service

Qualifications:

• At least one year of relevant work experience in customer support
• Superb communication skills, both verbal and written, as well as interpersonal skills
• Ability to handle multiple tasks, prioritize work, and manage time effectively

We offer a dynamic work environment where you can grow professionally and develop your skills.

We are seeking a skilled Customer Support Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through proactive issue resolution, effective communication, and empathy.

Key Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Demonstrate a strong understanding of our products and services to provide accurate information and support.
• Utilize active listening skills to fully engage with customers and address their concerns.
• Maintain a positive attitude and calmly respond to customer complaints and issues.
• Collaborate with internal teams to ensure seamless customer experiences and resolve complex issues.

Requirements:

• High school diploma or equivalent required; degree in a related field preferred.
• Minimum 1 year of customer-facing experience in a fast-paced environment.
• Advanced proficiency in English language, both written and verbal.
• Able to work in a full-time capacity with flexible scheduling as needed.

Benefits:

• Ongoing training and development opportunities to enhance skills and knowledge.
• A supportive and collaborative team environment.
• The opportunity to make a meaningful impact on customer satisfaction and loyalty.

About Us:

We are a dynamic organization dedicated to delivering exceptional customer experiences. We value our employees and strive to create a positive and inclusive work environment that fosters growth and success.

Who We Are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

About the role:
Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email.

This is a remote position open for candidates based in Mexico.
You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
• Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency.
• Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
• Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
• Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
• Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
• Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
• Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for this role:

• 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.
• Trilingual proficiency in English, Spanish, and French is a must.
• Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.
• Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
• Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams.
• Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.
• Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
• Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced troubleshooting and documentation skills.
• Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.
• Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.

An ideal candidate also has:

• Experience supporting telematics systems, ELDs, and hours of service compliance.
• Proven ability to mentor and coach peers to improve team performance and individual growth.
• Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in '' or '@us-greenhouse-'. For more information regarding fraudulent employment offers, please visit our blog post here.

Customer Service Representative Role

This role involves providing exceptional customer service to clients worldwide, answering a high volume of emails and conducting video calls in English. The selected candidate will be trained by our staff and other team members at various offices.

The ideal candidate must be fully bilingual in Chinese and Spanish at the BILINGUAL level, both in writing/speaking. Written Chinese must be perfect. The candidate must also be able to relate to LGBT nuances/customer needs, have a completely free/open schedule, be a quick learner, extremely focused, well organized, and very attention-to-detail oriented.

1. Provide outstanding customer service to clients around the world.
2. Answer 30-50 emails per day in English.
3. Conduct many video calls and phone calls in English.
4. Update databases with notes in English.
5. Coordinate medical procedures at partner fertility clinics.

The responsibilities include:

Key Responsibilities:

• Deliver exceptional customer experience through timely and effective communication.
• Manage email correspondence with clients and respond to their inquiries.
• Participate in video calls and phone calls to provide support and answer client questions.
• Maintain accurate records and update databases with relevant information.
• Collaborate with colleagues to achieve shared goals and objectives.

Requirements:

• Bilingual proficiency in Chinese and Spanish (written and spoken).
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Attention to detail and ability to multitask.

Benefits:

• Opportunity to work with a rapidly growing international organization.
• Professional development and training opportunities.
• A supportive and inclusive work environment.

The opportunity is Hybrid - 6 Months Project (Puerta de Hierro, Zapopan, Jalisco)

• Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations. The service center will be open from 6am-9pm CST USA and will occur related schedules.
• Receive and respond to inbound phone calls for customer assistance.
• Respond to outbound phone call requests.
• Document all calls in ticketing and tracking systems.
• Respond to customer inquiries and provide data to customers within a required time frame.
• Act as liaison between claims department and providers.
• Research customer claims in the primary payor systems.
• Ensure highest level of customer service on every call.
• This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

Customer Service Professional

Job Description:

• Maintaining a positive attitude toward customers at all times.
• Responding promptly to customer inquiries and resolving issues efficiently.
• Communicating with customers through various channels to ensure seamless support.
• Acknowledging and addressing customer complaints in a timely manner.
• Providing in-depth knowledge of products to answer customer questions accurately.
• Processing orders, forms, applications, and requests in a timely and efficient manner.
• Keeping accurate records of customer interactions and transactions.
• Experience working with customer service software and tools is an asset.

• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Strong product knowledge and ability to learn new products quickly.
• Experience with customer service software and tools is an asset.

We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.