1,015 Ofertas de Customer Support en Mexico

*Work schedule: (8 hour shift) 9 am to 9 pm Monday to Sunday, resting 2 days during the week.

*English level B2 and/or C1.

*Minimum experience of 6 months as a verifiable bilingual telephone agent.

*It is essential to have verifiable job stability in the IMSS weeks report.

*Education: Minimum Completed Baccalaureate with Certificate (diplomas are not accepted), if you have a truncated degree you must present a list of subjects; or High School diploma if you have studied in the US (it is essential to have graduated up to grade 12)

*Activities: Retention, Cross-selling and customer service.

*PRESENTIAL (Tecnoparque/Azcapotzalco)

Company Description

BQE Software develops innovative firm management software for Engineering Firms, Architecture Firms, and other Professional Services businesses. Our products—including BQE CORE®, BQE BillQuick®, BQE ArchiOffice®, and BQE EngineerOffice®—streamline time tracking, billing, project management, and accounting to help firms make informed decisions quickly and increase productivity. With more than 400,000 users worldwide, BQE Software is trusted by leading professionals in various industries such as architecture, engineering, accounting, and consulting.

Role Description

This is a remote full-time role for a Customer Support Engineer. The Customer Support Engineer will be responsible for providing technical support, troubleshooting, and handling customer inquiries. You will serve as the first point of contact for users experiencing issues or needing guidance, helping resolve their concerns via phone, email, and internal support systems.

Responsibilities

• Provide timely and professional support via phone, email, and other communication tools.
• Troubleshoot customer-reported issues and provide accurate guidance or workarounds.
• Identify and log software issues or bugs; coordinate with the product and development teams for resolution.
• Follow standard operating procedures and escalation paths to resolve complex or technical concerns.
• Use internal knowledge bases and documentation to support customer inquiries efficiently.
• Ensure a high level of customer satisfaction by addressing customer questions with empathy and clarity.
• Document all interactions and resolutions in our ticketing system.
• Collaborate with other support and product team members to improve the overall customer experience.

Qualifications

• Strong communication and interpersonal skills
• Strong verbal and written communication skills in native English
• Ability to quickly learn new software applications and guide users in a clear, concise manner.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Comfortable working across phone, email, and support ticket systems.

Preferred Qualifications

• Experience supporting business software applications.
• Knowledge of accounting principles or bookkeeping processes.
• Familiarity with CRM or support ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).

Join one of the biggest IT Services companies in the world! Here you can transform your career!

Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Customer Support Analyst in Queretaro, who wants to learn and transform his career.

In this role you will:

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

And much better if you stand out for:

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work
• At least 1 year of relevant work experience
• Advanced English required

What do we offer?

• Contrato inderteminado
• Sueldo 100% nómina
• 12 días de vacaciones el 1er año (aumento de días acorde a ley)
• 30 días de aguinaldo
• Seguro de gastos médicos mayores
• Seguro de vida
• Vales de despensa mensuales

<<>>

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer!

#Buildingonbelief

Descripción de la empresa

Uno es una infraestructura bancaria global sin fronteras que permite guardar dinero de forma segura con altos rendimientos y realizar transferencias inmediatas y gratuitas en todo el mundo. Nuestra plataforma ofrece servicios financieros fluidos para una audiencia global y está comprometida con la inclusión y accesibilidad financiera. Únete y ayuda a transformar la forma en que las personas gestionan y envían su dinero.

Aplicación

Ingresa a la página ( y regístrate con tu correo. Luego en nuestra página de LinkedIn, envíanos un Mensaje Directo con el concepto "Careers" y en el mensaje incluye:

• 1-2 oraciones: que te hace diferente a los demás candidatos
• 1 ejemplo de nuevo negocio que hayas prospectado de manera creativa
• Cómo te gustaría crecer dentro de Uno Bank
• El correo con el que te registraste para poder dar seguimiento

Descripción del rol

Este es un rol de tiempo completo, presencial, para Customer Support Specialist . Serás el primer punto de contacto con nuestros clientes, asegurando que reciban atención y soporte de clase mundial al usar UNO. Tus responsabilidades incluyen resolver consultas, dar seguimiento a incidencias técnicas o transaccionales, y escalar casos complejos cuando sea necesario. Colaborarás estrechamente con los equipos de producto, ingeniería y operaciones para garantizar que la voz del cliente sea escuchada y atendida.

Responsabilidades principales

• Responder de manera oportuna y profesional a consultas de clientes a través de múltiples canales (chat, correo, teléfono).
• Diagnosticar y resolver problemas técnicos y transaccionales, brindando soluciones claras y empáticas.
• Escalar y dar seguimiento a casos complejos con los equipos internos hasta su resolución.
• Documentar la retroalimentación de clientes y contribuir a la mejora del producto.
• Apoyar en la capacitación y acompañamiento de nuevos clientes.
• Mantener altos niveles de satisfacción de clientes mediante un servicio excepcional.

Requisitos

• 1 a 3 años de experiencia en soporte a clientes, idealmente en fintech, banca o SaaS.
• Excelentes habilidades de comunicación y resolución de problemas.
• Capacidad de manejar múltiples conversaciones al mismo tiempo con empatía y claridad.
• Familiaridad con herramientas de soporte (Zendesk, Intercom o similares).
• Pasión por la inclusión financiera e interés en blockchain/fintech es un plus.

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

The Opportunity

The Customer Support Analyst is responsible for ensuring day-to-day order processing for North America, driving gold-standard customer service, and maintaining site performance metrics through the use of standard processes and best practices. The CSR is expected to partner with other CSRs across the world, as well as with site and regional leadership.

Your Impact

As a Customer Support Analyst your functions would consist of

• Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.
• Customer communications – managing adds/cuts, missing order communication and off template orders.
• Confirmation of order completion.

¿Who Are We Looking For?

• Advanced English , as this role has daily communication with native speakers.
• Intermediate Excel knowledge (data entry and editing, formulas, pivot tables).
• 6 months – 1 year of experience with administrative tasks (document filing and organization, purchase order or invoice management, customer support).
• Availability to work 5 days a week, 8 hours per day : It could be from Monday to Sunday (resting 2 days), from a schedule range between 06:00 am - 11:00 pm

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

The Opportunity

The Customer Support Analyst is responsible for ensuring day-to-day order processing for North America, driving gold-standard customer service, and maintaining site performance metrics through the use of standard processes and best practices. The CSR is expected to partner with other CSRs across the world, as well as with site and regional leadership.

Your Impact

As a Customer Support Analyst your functions would consist of

• Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.
• Customer communications – managing adds/cuts, missing order communication and off template orders.
• Confirmation of order completion.

¿Who Are We Looking For?

• Advanced English , as this role has daily communication with native speakers.
• Intermediate Excel knowledge (data entry and editing, formulas, pivot tables).
• 6 months – 1 year of experience with administrative tasks (document filing and organization, purchase order or invoice management, customer support).
• Availability to work 5 days a week, 8 hours per day : It could be from Monday to Sunday (resting 2 days), from a schedule range between 06:00 am - 11:00 pm

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

Job Title: Customer support representative

Job Location: Guadalajara, Mexico

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.

*Work schedule: (8 hour shift) 9 am to 9 pm Monday to Sunday, resting 2 days during the week.

*English level B2 and/or C1.

*Minimum experience of 6 months as a verifiable bilingual telephone agent.

*It is essential to have verifiable job stability in the IMSS weeks report.

*Education: Minimum Completed Baccalaureate with Certificate (diplomas are not accepted), if you have a truncated degree you must present a list of subjects; or High School diploma if you have studied in the US (it is essential to have graduated up to grade 12)

*Activities: Retention, Cross-selling and customer service.

*PRESENTIAL (Tecnoparque/Azcapotzalco)