46 Ofertas de Experience Manager en Mexico

Título de Vacante: Consumer Experience Manager

Localidad: CDMX

Carreras que desbloquean la magia de la conexión humana.

¿Quiénes somos?

Pernod Ricard es una compañía mundial de bebidas espirituosas y vinos premium. Somos el equipo detrás de marcas líderes como ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahlúa Liqueur, Beefeater Gin y Avión Tequila, así como muchos más vinos superiores y champagnes exquisitos.

Trabajar en Pernod Ricard se trata de encender la convivencia en todo lo que hacemos. Derivado de la palabra francesa, convivialité… significa conexión humana, autenticidad, amistoso y jovial. La convivencia es energía el espíritu central sobre cómo vivimos y trabajamos en Pernod Ricard. Aquí, somos jugadores de equipo, creadores de sueños, pioneros, impulsores y cocteleras. Nos apasiona vivir la vida al máximo, hacer un nuevo amigo todos los días y realizar nuestro potencial como personas y como empresa.

En Pernod Ricard, su seguridad y bienestar son nuestra principal prioridad.

¿Listo para trabajar con espíritu? Sigue leyendo…

Propósito y Objetivo General:

• El Responsable de Eventos y Patrocinios diseña, planifica y ejecuta experiencias de marca y activaciones de patrocinio en México. Lo hace asegurando la excelencia creativa, la eficiencia operativa y la alineación con los objetivos de negocio. Lo lleva a cabo a través de la gestión integral de eventos, la negociación y administración de patrocinios, la coordinación con agencias y socios estratégicos, y la colaboración transversal con las áreas internas de Marketing, Medios, PR, Digital y Ventas.

Tus Responsabilidades:

• Diseñar y ejecutar el plan anual de eventos y patrocinios en México.
• Gestionar la logística y operación de eventos y activaciones.
• Administrar contratos y negociaciones de patrocinios.
• Garantizar la coherencia de marca en todas las activaciones.
• Impulsar la colaboración transversal entre áreas.
• Medir y evaluar el impacto de eventos y patrocinios.
• Desarrollar relaciones con agencias y socios estratégicos.

Relaciones y Entorno en Pernod Ricard

El Responsable de Eventos y Patrocinios se desenvuelve en un entorno altamente colaborativo dentro de Pernod Ricard, trabajando en estrecha coordinación con distintas áreas de la filial en México y con otros equipos de la región y a nivel global.

• Internamente en México, colabora de manera transversal con las áreas de Marketing, Medios, Comunicación, Digital, Ventas y Finanzas para asegurar la correcta planeación, ejecución y medición de los eventos y patrocinios, integrando las activaciones con las estrategias comerciales y de comunicación de cada marca.
• A nivel regional y global, mantiene alineación con lineamientos, políticas y mejores prácticas establecidas por otras filiales y por el corporativo.
• Con agencias y socios externos, actúa como principal punto de contacto y negociador, asegurando que las relaciones externas se traduzcan en experiencias de marca memorables y en valor tangible para Pernod Ricard.

Relaciones Externas

El Responsable de Eventos y Patrocinios actúa como representante de Pernod Ricard frente a diferentes públicos externos, garantizando que todas las interacciones refuercen la imagen y reputación de la compañía.

• Agencias de eventos, creatividad y producción: coordina la planeación y ejecución de activaciones, supervisando entregables, presupuestos y tiempos de entrega.
• Socios y patrocinadores estratégicos: negocia contratos, beneficios y visibilidad de marca, asegurando acuerdos que generen valor y posicionamiento.
• Proveedores de servicios y logística: establece relaciones de trabajo eficientes para garantizar la operación impecable de cada evento.
• Medios de comunicación e influenciadores: colabora en la difusión y amplificación de activaciones, alineando mensajes con las directrices de comunicación.
• Clientes, consumidores y stakeholders clave: asegura que cada interacción y experiencia refuerce la conexión de las marcas con sus audiencias.

Requerimientos del Perfil

• Licenciatura en Mercadotecnia, Comunicación, Administración o afín.
• 5+ años de experiencia en gestión de eventos, patrocinios o marketing experiencial (preferentemente en bebidas espirituosas, lujo o lifestyle).
• Gestión de eventos y patrocinios: conocimientos sólidos en planeación, producción y ejecución de eventos de marca y activaciones de patrocinio.
• Marketing y comunicación: comprensión de estrategias de marketing experiencial, brand building y consumer engagement.
• Negociación y contratos: habilidades para negociar acuerdos comerciales, patrocinios y manejo de proveedores.
• Gestión de presupuestos: dominio en la elaboración, control y optimización de presupuestos de eventos y patrocinios.
• Idiomas: inglés avanzado indispensable (oral y escrito).
• Conocimiento de normativas básicas: regulaciones aplicables a eventos (permisos, seguridad, alcohol, etc.).

Nivel de lenguaje (Inglés):

Fluido

Competencias:

• Orientación a resultados: capacidad para cumplir objetivos en tiempo, forma y presupuesto.
• Organización y planeación: habilidad para gestionar múltiples proyectos simultáneamente con alta atención al detalle.
• Creación e innovación: visión para diseñar experiencias memorables y diferenciar las marcas en el mercado.
• Comunicación efectiva: claridad y asertividad en la interacción con equipos internos y socios externos.
• Negociación y manejo de relaciones: capacidad para generar acuerdos win-win con proveedores, agencias y socios estratégicos.

Otras características:

• Contrato Local

Vida y ventajas en Pernod Ricard:

Orgullosos de pertenecer: así como ayudamos a crear momentos importantes para nuestros clientes, predicamos con el ejemplo todos los días. trayendo todo nuestro ser al trabajo y construyendo vínculos que celebran el espíritu humano, la diversidad y fomentan conexiones profundas.

Empoderados para actuar - Nos fijamos altas expectativas y buscamos sacar el máximo provecho de la vida. A través de la flexibilidad y un estilo de trabajo híbrido, así como oportunidades de aprendizaje únicas, reembolsos de matrícula generosos y programas de aprendizaje únicos, desarrollamos apasionadamente nuestro conjunto de habilidades.

Comprometidos para cuidar: estamos profundamente comprometidos con la sustentabilidad a largo plazo de nuestra gente, nuestra industria y nuestro planeta. A esto lo llamamos retorno de la responsabilidad. Desde la sustentabilidad ambiental hasta el apoyo a las comunidades locales, nuestro compromiso es firme.

Nuestro estilo de trabajo híbrido

En Pernod Ricard México, nuestra filosofía de trabajo celebra la magia de la conexión humana con la flexibilidad necesaria para brindar la contribución más significativa. Nuestros equipos híbridos trabajarán de forma remota 2 días a la semana y 3 días fomentando la Convivialidad en la oficina. Nuestro equipo está capacitado para comenzar y terminar su día en el momento que mejor se adapte a su estilo de vida con todo el equipo disponible.

All roles at TZLA demand exceptional performance and dedication. Before applying, please understand:

• We maintain extremely high standards and expect consistent excellence
• The work environment is fast-paced with ambitious deadlines
• You must be comfortable with rapid changes and quick decision-making
• We expect proactive problem-solving and independent thinking

Only apply if you thrive in high-performance environments and are committed to delivering outstanding results.

As Talent Experience Manager , you will operate within our HR framework, reporting directly to the Chief of Staff and serving as the dedicated point of contact where team members can confidently bring both workplace satisfaction and safety concerns. This integrated role creates a trusted bridge between employees and C-level management, combining cultural facilitation with safety oversight to ensure our team has a single, confidential resource for all workplace well-being matters.

You'll work primarily on-site at our Mexico facilities, focused on creating a safe, secure, and enjoyable work environment through relationship building, cultural development, and comprehensive safety auditing—all within one cohesive role designed to support our team's complete workplace experience.

• Serve as a trusted advocate for employees across all departments
• Build relationships that encourage open dialogue about workplace satisfaction
• Act as a liaison between employees and C-level leadership to resolve workplace issues while maintaining confidentiality
• Nurture a culture of collaboration throughout the organization
• Organize team events and activities that strengthen workplace culture
• Serve as a mediator to resolve issues among team members

• Support talent development by facilitating learning opportunities and career pathing
• Collaborate with leadership to promote employee engagement, motivation, and retention
• Drive initiatives that improve workplace satisfaction and productivity
• Monitor workforce metrics and engagement data to guide people initiatives
• Lead employee experience improvement projects and support organizational change management

• Conduct comprehensive Environmental, Health and Safety audits across all facilities
• Promote best practices through education and positive reinforcement
• Coordinate safety training initiatives (fire, health, workplace safety)
• Support emergency preparedness and maintain safety culture through team engagement
• Ensure compliance with safety regulations and company policies

• Experience in HR, employee relations, or organizational development
• Knowledge of workplace safety principles and emergency preparedness
• Basic understanding of physical security awareness and CPTED best practices
• Proficient with feedback systems and team collaboration platforms
• Understanding of cultural facilitation and change management principles

• Exceptional interpersonal skills - ability to build rapport with team members at all levels
• Empathetic listener - skilled at creating supportive environments for honest feedback
• Cultural sensitivity - understanding of workplace culture and team dynamics
• Conflict resolution abilities - capable of addressing concerns diplomatically
• Emotional intelligence - able to read situations and respond appropriately
• Confidentiality and discretion - maintains appropriate handling of sensitive information
• Collaborative mindset - focuses on helping and improving rather than criticizing

• 5+ years experience in HR, organizational development, or similar people-focused roles
• Experience in manufacturing or warehouse environments
• Background in safety management or change management
• Professional certifications in coaching, facilitation, human resources, or safety management
• Experience organizing team events and culture-building activities
• Mature, local candidate preferred to foster natural respect and authority while maintaining approachability

As with all positions at TZLA, the Talent Experience Manager will be tasked with learning and utilizing a range of integrated technology systems that form our core infrastructure, including:

• Notion - Wiki, Project Management, Documentation systems

• Telegram - Internal Communications and Member Groups
• Google Workspace - Email and Productivity Suite

• Inflow - Inventory and Order Management

• MyAskAI - Knowledge Management
• Castmagic - Video Processing

This position offers a unique opportunity to work with cutting-edge plasma technology at TZLA. You'll be instrumental in building team culture and ensuring workplace safety. We're looking for someone who can start as soon as possible, but we'll take the time needed to find the right cultural and professional fit.

We don't expect perfection for you to qualify for this job, and you'll get training as needed. We are big on making our jobs easier over time. We do expect intelligence, energy, and a "get it done" attitude. When you have questions, you will find the answers within a quick Telegram message.

• TZLA employees gain unique expertise: We're pioneering plasma technology—it's like being part of Apple in the '70s when they launched their first computer!
• Experience rapid skill development through hands-on involvement in cutting-edge projects
• Grow in an environment that values innovation over conformity
• Regular all-team, fully-paid retreats in exotic destinations!
• Free English and Spanish classes
• High-end working environment with experienced leadership
• On-site positions include a dedicated plasma machine for team use
• TZLA employees receive a substantial discount on Club membership

TZLA Club is a science club revolutionizing the concept of health. We provide our members with a unique science kit that harnesses the power of plasma, allowing them to experiment with its health-improving properties (see more at ). Our team consists of high-performance individuals pushing the boundaries of technology beyond conventional limits.

Please submit your resume and a cover letter detailing your experience with HR, cultural facilitation, and safety management, along with examples of how you've improved team engagement and workplace culture in previous roles.

To prove you've read this entire job description carefully, please include "PEOPLE1ST2025" in your application when describing why you're applying for this position.

• We will carefully review your application materials and initial form responses
• If your profile matches our requirements, we'll email you a brief quiz to help us assess compatibility
• Qualified candidates will be invited to a 30-minute screening interview to:
  • Discuss your experience and skills in detail
  • Share more about TZLA's vision and culture
  • Clarify any questions about the role
  • Review compensation expectations
• Successful candidates will go through a second interview with our C-level team:
  • Discussion of your exceptional capabilities and how they elevate our team standards
  • Evidence of past achievements that demonstrate raising performance bars
  • Assessment of your unique skills that complement and enhance team capabilities
  • Examples of how you've driven excellence in previous roles
  • Compensation package
  • Start date and onboarding timeline

If you would like to apply for this position, please fill in the information below and submit it to us for consideration.

First Name(s) *

Last Name *

Email Address *

Compatibility Check

Briefly describe why you are applying for this position

Are you currently a member of TZLA.Club?

Did you take the COVID19 injections/vaccines?

You consider yourself coachable

1 (Strongly Disagree)

2 (Somewhat Disagree)

3 (Somewhat Agree)

4 (Strongly Agree)

You like strategy work but have no problem with putting some elbow grease to make things happen

1 (Strongly Disagree)

2 (Somewhat Disagree)

3 (Somewhat Agree)

4 (Strongly Agree)

You think highly of yourself

1 (Strongly Disagree)

2 (Somewhat Disagree)

3 (Somewhat Agree)

4 (Strongly Agree)

Expected compesation per month (in USD)

What is your Telegram handle/username?

Culture Fit

Every state around the world is.

The only way to organize human society. Who would build the roads otherwise?

A group of people doing their best to manage chaos.

A human farming operation designed to turn people into batteries.

The report will be handled by the HR Partner support team.

El Gerente de Soluciones de Negocio es responsable de liderar un equipo de Business System Analysts (BSAs) y administradores de aplicaciones que brindan soporte a plataformas empresariales clave como Salesforce, Workday, eCommerce, Catálogo Electrónico, Intranet y herramientas web internas.

Esta posición combina responsabilidades de gestión de producto, liderazgo en el ciclo de vida del desarrollo de software (SDLC) y colaboración transversal, asegurando que cada solución esté alineada con los objetivos del negocio, sea escalable y genere valor continuo. Se espera que el gerente defina y mantenga hojas de ruta funcionales, desarrolle equipos de alto rendimiento y fomente una sólida colaboración con los equipos de negocio y tecnología, tanto a nivel local como global.

Actividades del puesto:

• Definir y mantener la hoja de ruta funcional y de producto para las plataformas asignadas, asegurando alineación con los objetivos del negocio y la estrategia tecnológica.
• Liderar al equipo en la identificación de necesidades del negocio, traduciendo los requerimientos en historias de usuario, BRDs, diseños de solución y planes de pruebas UAT claros y accionables.
• Estandarizar prácticas de SDLC en todas las soluciones, asegurando documentación y ejecución consistentes.
• Supervisar el soporte diario y la evolución de las soluciones empresariales, gestionando tanto mejoras como resolución de incidencias.
• Colaborar estrechamente con las áreas de Ventas, RH, Operaciones y Corporativo para alinear las iniciativas tecnológicas con las prioridades del negocio.
• Asegurar una gestión efectiva del backlog, planeación de capacidad y coordinación con QA, desarrolladores, arquitectos y PMO.
• Ser el punto de escalación senior para temas relacionados con los productos y su priorización.
• Desarrollar y acompañar a un equipo de alto desempeño, promoviendo el sentido de ownership, la rendición de cuentas y el aprendizaje continuo.
• Fomentar una colaboración estrecha con los equipos de TI en EE. UU. bajo un modelo operativo global.

Requisitos del puesto:

• Licenciatura en Sistemas de Información, Ingeniería en Computación, Ciencias Computacionales o carrera afín (o experiencia equivalente).
• 8+ años de experiencia liderando entregas de aplicaciones empresariales, análisis de negocio o funciones de gestión de producto.
• 3+ años de experiencia liderando equipos multidisciplinarios o equipos de BSAs / administradores.
• Conocimiento sólido de SDLC: gestión de backlog, levantamiento de requerimientos, BRDs, documentación de soluciones, pruebas e implementación.
• Experiencia liderando proyectos de transformación a gran escala en múltiples unidades o funciones de negocio.
• Alta competencia en herramientas como JIRA, Azure DevOps u otras plataformas de seguimiento de entregas.
• Habilidades de comunicación y gestión de stakeholders, con capacidad para influir en audiencias técnicas y de negocio.
• Experiencia trabajando bajo un modelo global o con equipos basados en EE. UU.
• Nivel de inglés avanzado.

Deseables:

• Conocimientos en arquitectura empresarial, integraciones o aplicaciones en la nube.
• Familiaridad con herramientas ágiles, métricas de entrega y mejores prácticas en gobernanza SDLC.
• Certificaciones en Gestión de Producto, BABOK/CBAP o metodologías ágiles (Scrum, SAFe) son un plus

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Vice President, Product Management

Role

The Security Solutions (SSO) team is dedicated to making Mastercard the safest, simplest, and smartest way to pay. We develop innovative products and services that protect our network, reduce fraud, enhance authentication, and empower our customers with cutting-edge digital security tools.

As the Market Product Vice President for the North division of the Latin America & Caribbean (LAC) region, you will serve as the subject matter expert for a comprehensive suite of SSO products and programs. These include:

• Domestic Switching / Network Solutions

• Security & Identity Solutions (e.g., EMV/Contactless, Identity Check, Biometrics, Risk-Based Authentication)

• Advanced Technologies like NuDetect, Brighterion, and Decision Intelligence

You will lead the execution of strategies to drive revenue growth and adoption of these solutions, helping issuers and merchants reduce fraud, improve approval rates, and manage chargebacks more effectively.

The initial focus of the candidate will be to drive the evolution and scale of Mastercard’s domestic switching efforts while advancing security and authentication solutions that improve approvals while helping issuers and merchants manage fraud and chargebacks.

The candidate will ensure the products they manage are successful through all lifecycle phases – create, sell, deliver and run. The three primary areas of responsibility include: (1) C&I and Domestic Switching Market Management, (2) Executing Product Go-To-Market for all relevant C&I Customer and (3) ensuring the ongoing evolution and success of the products managed.

• Market Management

• Manage Argentina annual revenue budget established for product suite, with special focus on Security Solutions.

• Capture market needs by leveraging data insights, voice of the customer and monitoring market conditions.

• Develop ongoing assessment of competitive landscape to inform sales strategy and product roadmap.

• Establish and execute process for communicating market needs to global product development

• Serve as product ‘ambassador’ by driving thought leadership agenda - articulating C&I and Contactless strategy, innovation roadmap and value proposition in industry, customer and internal forums.

• Go-to-Market

• Enable and support sales of Security Solutions, Network Solutions, and Identity Solutions

• Responsible for launching, expanding use and optimizing Mastercard’s Identity solutions in Customers

• Work closely with sales teams to develop and manage pipeline for new and existing C&I solutions.

• Enable sales teams with content and training required to execute product and market sales objectives.

• Serve as C&I’s expert and support advanced sales opportunities as needed.

• Ongoing Management

• Develop next gen market strategy for C&I & lead corresponding execution of product go-to-market plans.

• Work with regional product & sales teams on opportunities to package services for customer segments.

All about you

• Proven experience commercializing or launching products in the Financial Services/Payments industry.

• Experience on network processing (switching), authentication and security products is preferred.

• Strong understanding of the payments industry, digital payments and security landscape.

• Superior communication, presentation and interpersonal skills.

• Strong ability to interact with, build consensus and influence across a variety of internal and external business partners at all levels of leadership.

• Strong analytical and problem-solving ability.

• Highly motivated, self-starter with a proven track record of delivering success while operating within a team environment.

• Proven track record of executing on opportunity identification.

• Bachelor’s degree required, Advanced degree or MBA a plus.

• Position requires up to 10% travel.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Join to apply for the Vice President, Product Management role at Mastercard .

Get AI-powered advice on this job and more exclusive features.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Vice President, Product Management

The Security Solutions (SSO) team is dedicated to making Mastercard the safest, simplest, and smartest way to pay. We develop innovative products and services that protect our network, reduce fraud, enhance authentication, and empower our customers with cutting-edge digital security tools.

As The Market Product Vice President For The North Division Of The Latin America & Caribbean (LAC) Region, You Will Serve As The Subject Matter Expert For a Comprehensive Suite Of SSO Products And Programs. These Include

• Domestic Switching / Network Solutions
• Security & Identity Solutions (e.g., EMV/Contactless, Identity Check, Biometrics, Risk-Based Authentication)
• Advanced Technologies like NuDetect, Brighterion, and Decision Intelligence

You will lead the execution of strategies to drive revenue growth and adoption of these solutions, helping issuers and merchants reduce fraud, improve approval rates, and manage chargebacks more effectively.

The initial focus of the candidate will be to drive the evolution and scale of Mastercard’s domestic switching efforts while advancing security and authentication solutions that improve approvals while helping issuers and merchants manage fraud and chargebacks. The candidate will ensure the products they manage are successful through all lifecycle phases – create, sell, deliver and run. The three primary areas of responsibility include: (1) C&I and Domestic Switching Market Management, (2) Executing Product Go-To-Market for all relevant C&I Customer and (3) ensuring the ongoing evolution and success of the products managed.

• Market Management
• Manage Argentina annual revenue budget established for product suite, with special focus on Security Solutions.
• Capture market needs by leveraging data insights, voice of the customer and monitoring market conditions.
• Develop ongoing assessment of competitive landscape to inform sales strategy and product roadmap.
• Establish and execute process for communicating market needs to global product development
• Serve as product ‘ambassador’ by driving thought leadership agenda - articulating C&I and Contactless strategy, innovation roadmap and value proposition in industry, customer and internal forums.
• Go-to-Market
• Enable and support sales of Security Solutions, Network Solutions, and Identity Solutions
• Responsible for launching, expanding use and optimizing Mastercard’s Identity solutions in Customers
• Work closely with sales teams to develop and manage pipeline for new and existing C&I solutions.
• Enable sales teams with content and training required to execute product and market sales objectives.
• Serve as C&I’s expert and support advanced sales opportunities as needed.
• Ongoing Management
• Develop next gen market strategy for C&I & lead corresponding execution of product go-to-market plans.
• Work with regional product & sales teams on opportunities to package services for customer segments.

All About You

• Proven experience commercializing or launching products in the Financial Services/Payments industry.
• Experience on network processing (switching), authentication and security products is preferred.
• Strong understanding of the payments industry, digital payments and security landscape.
• Superior communication, presentation and interpersonal skills.
• Strong ability to interact with, build consensus and influence across a variety of internal and external business partners at all levels of leadership.
• Strong analytical and problem-solving ability.
• Highly motivated, self-starter with a proven track record of delivering success while operating within a team environment.
• Proven track record of executing on opportunity identification.
• Bachelor’s degree required, Advanced degree or MBA a plus.
• Position requires up to 10% travel.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority level

• Director

Employment type

• Full-time

Job function

• Product Management and Marketing

Industries

• Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

Referrals increase your chances of interviewing at Mastercard by 2x

Get notified about new Vice President of Product Management jobs in Mexico City Metropolitan Area .

Mexico City Metropolitan Area 10 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.