42 Ofertas de Gestor de Equipo en Mexico

Job Title:

Team Leader

Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

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• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
• Support and manage the program together with other Team Leaders and Managers
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader's role is a managerial level position, a position reposed with trust and confidence.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

MEX Mexico City Downtown Insurgentes

Language Requirements:

Time Type:

Full time

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The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

Customers

My priority is to give our customers a positive payment experience by ensuring:

• The check-out area is in shape as new,
• Our check-outs are efficiently equipped at all times throughout the day,
• Co-workers are ready and available to help customers.
• I ensure that our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way.
• I am available to support the check-out co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers.
• I spend my working time in the check-out area, supporting the check-out co-workers and ensuring customers leave with a positive impression of the IKEA store
• I follow up on the queuing policy and waiting times in the check-out area and take action to ensure we keep the agreed goals.
• I guide customers to the appropriate check-out.
• I ensure spot checks are conducted every day, securing proper payment from customers.

I ensure our store is a safe and secure environment at all times for visitors and co-workers according to IKEA Safety and Security requirements/Local Laws and Standards.

Commercial/Business

• I optimise the relationship with our customers when they are paying for products in order to increase customer satisfaction and create the desire for them to want to return and shop with us. I do this by:
• Acting on customer feedback in order to make improvements to our service.
• Understanding the importance of accurate stock inventory and coaching the check-out co-workers to have this knowledge.
• Working with my manager to identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers.
• Where appropriate I work with my colleagues in other functions to implement changes which will improve our customers’ satisfaction.
• Educating my team to understand the IKEA Concept, and ensuring that they read and use the appropriate manuals and other education tools to help maximise our customers’ shopping experience.
• Contributing to the check-out action plan and taking ownership for my part in its delivery.
• Ensure that co-workers are aware of business contingency plans when the system is down so that we minimise the effect on our customers shopping experience.
• Deliver a fast and positive payment experience by steering the check-out operation in a cost-efficient, customerfocused and friendly way.

People

• Through my own example, I actively work to secure the IKEA Culture and Values
• I ensure there is the right number of co-workers in the right place at the right time to run the check-out area successfully.
• I make sure that the agreed schedule for the day is kept.
• I am available to help and support colleagues when needed.
• I work together with other functions to improve the shopping experience for our customers in order to generate more sales.
• I value other colleagues’ ways of working and I learn from those who work differently to me.
• I pass on my knowledge to colleagues and encourage them to do the same.
• I keep my colleagues informed so that they can perform their roles effectively.
• I am responsible for my own development and look to my manager to support me in improving my competence.

Financial

• I know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.
• I know our daily and weekly service targets and this drives me to improve our service delivery.
• I have an overview of the store and customer relations action plans and understand how our action plan supports the achievement of these.
• I constantly monitor our performance against agreed goals, adapting and taking action when required.
• I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
• I follow cash handling procedures to ensure the security of money handling.
• I look for more effective ways of working to reduce costs.

Qualification

• Solid understanding of the easy buying experience.
• Cost and budget management.
• Proven leadership skills in a people-centric organisation.
• Talent management, i.e. recruitment and development.
• Change management.
• IKEA Brand, IKEA culture and values.
• Knowledge of working methods according to work focus.
• Knowledge of legal requirements and third-party contracts.
• Knowledge of the payment process.
• Knowledge of IKEA payment tools.
• Be passionate about customers and act to ensure apositive shopping experience.
• The IKEA values truly reflect personal values.
• Passionate about leading business through people.
• Enjoy working in a fast-paced and future-oriented retail environment.
• Passionate about home furnishing, people's life at homeand the IKEA range of products and services.
• Ability to work on agreed working methods independently and reliably.
• Good communication, negotiation and influencing skills.
• Ability to find solutions for customer and operational issues.
• Good attention to detail by being persistent, structured andaccurate.
• Very perceptive with the ability to implement solutionsquickly.

More Information

This position is based in Mexico City (Oceanía) and offers a rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective.

Because here opportunities arise and growth follows.

If you are interested to bepart of our team please apply here!

This position: Mexico City, Oceanía; opportunity to establish IKEA in a new market. Apply at the provided URL:

Resumen General

• Bajo supervisión directa lleva los registros de materiales, controlando entradas y salidas del Almacén.
• Mantiene actualizados los movimientos de Almacén en el Sistema SAP.
• Ayuda en la supervisión de la carga de trabajo del personal asignando tareas.
• Realiza todas aquellas actividades que se requieren para desarrollar la función.

Educación y Experiencia requerida

• Preparatoria o Equivalente.
• 1 año de experiencia en manejo de montacargas.
• 1 año de Experiencia en Almacén y manejo de personal.

Competencias Requeridas

• ISO/ TL9000
• 5S+1
• Uso de Montacargas
• SAP Básico
• Uso de Equipo de Radio Frecuencia
• Procedimientos de almacén.
• Seguridad básica
• Guía de conducta ética

Data Analytics Team Leader

Objetivo principal:

Dirigir proyectos de equipos multifuncionales para aprovechar el poder de los datos y así impulsar la toma de decisiones estratégicas y el crecimiento del negocio, comunicación con stakeholders, colaboración interfuncional y planificación estratégica de datos.

¿Que harás?

• Liderar, motivar y gestionar a un equipo de analistas y especialistas en datos.
• Actuar como enlace entre los equipos técnicos y los stakeholders no técnicos.
• Desarrollar e implementar una estrategia integral de datos para alcanzar objetivos organizacionales a corto y largo plazo.
• Garantizar la creación de dashboards y reportes claros, concisos y visualmente atractivos para los stakeholders.
• Aplicar un sólido entendimiento de las operaciones del negocio para contextualizar los insights generados por los datos.
• Monitorear el progreso de los proyectos y abordar de manera proactiva cualquier desafío o bloqueo.

¿A quién buscamos?

• Licenciatura o maestría en áreas de fisicomatemáticas, Actuaría o ingeniería
• Dominio de análisis de datos, herramientas de visualización (por ejemplo, Tableau, Power BI) y lenguajes de programación analítica (por ejemplo, Python, R, SQL) Deseable.
• Desarrollo de modelos predictivos y prescriptivos
• Habilidades de comunicación, capacidad para influir en stakeholders de todos los niveles, gestión de proyectos
• Inglés intermedio avanzado conversacional.

“En Walmart de México y Centroamérica estamos comprometidos con una cultura de pertenencia, por lo que buscamos incorporar el mejor talento basándonos en competencias, habilidades y potencial; no discriminamos por ningún motivo, incluyendo género, edad, origen étnico, apariencia física, estado civil, condiciones de salud por VIH o cualquier enfermedad, situación socioeconómica, discapacidad, orientación sexual, identidad o expresión de género por ello durante el proceso de atracción y selección no solicitaremos información personal, fotografías o análisis clínicos de ningún tipo. Los datos personales del candidato o candidata no son relevantes durante el proceso de entrevista ni para la selección final. En Walmart de México y Centroamérica nos comprometemos con nuestros/as asociados/as para que encuentren día a día en el trabajo un ambiente de respeto, libre de discriminación y acoso sexual.”

DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented We like to take ownership of our customer's needs and provide the best experience.

As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You'll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.

NOTE: This position will support our Customer Experience center in Mexico City.

• Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
• Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
• Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
• Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
• Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement

• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
• You increase results, and are constantly evaluating how and whether your team's activities are achieving the desired, measurable impact
• You are an operator, you translate analysis to actions quickly, to test your hypotheses and use 'first principles' to solve challenging business problems at their root level
• You are an owner, always looking for opportunities to better your work product
• You are comfortable making tough decisions that balance the trade-off between quality and quantity
• You have a Bachelor's degree or equivalent experience
• You have 2+ year or more of people management or team lead experience
• You have a mind and talent for process improvement
• You have experience in pulling data and using data to influence your decisions
• You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
• You have experience in the tech, restaurant, or logistics industries (preferred)
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
• You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
• Are bilingual in Spanish and English

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

Importante empresa de servicios esta en busca de :

Perfil Solicitado:

-Licenciatura en inteligencia de negocios, matemáticas aplicadas, estadística o carrera a fin.

-Experiencia previa 1 año a 3 años en puesto similar

-Experiencia en sector retail y ramo farmacéutico (indispensable)

-Conocimientos en modelado de datos y análisis estadístico.

-Diseño, programación y elaboración de Visualizaciones, Reportes, Informes y Gráficos.

-Manejo de Excel avanzado

-Administración y gestión de base de datos.

Beneficios:

-Salario competitivo con base en experiencia y conocimiento.

-Prestaciones + Beneficios superiores empresariales.

-Descuentos de empleado.

-Servicios privados de salud.

Interesados favor de enviar su CV por este medio

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Beneficios:

• Aumentos salariales
• Descuento de empleados
• Descuentos y precios preferenciales
• Horarios flexibles

Pregunta(s) de postulación:

• Menciona tus expectativas salariales
• ¿Cuentas con disponibilidad para laborar de Lunes a Viernes de 9 a 6 pm y Sábados de 9 a 2 pm?

Lugar de trabajo: Empleo presencial