59 Ofertas de Hardware Support en Mexico

The IT Support Engineer provides advanced technical support for end-user devices, line of business applications, and client network performance. Acting as a key escalation point from the Service Desk, this role ensures workstation reliability, resolves complex issues, and supports ITSM processes aligned with ITIL, TISAX, and ISO 27001 standards. The engineer also leads technical projects, assists in training and mentoring Service Desk staff, and contributes to continuous service improvement across Microsoft and infrastructure platforms.

Main Duties & Work Responsibilities

• Help develop and execute technical projects to enhance Microsoft 365, Intune endpoint management, and ITSM platform capabilities.
• Assist in maintaining and improving ITSM processes including incident, problem, change, and service request management.
• Manage client hardware and software application installation, device imaging, deployment, and lifecycle processes.
• Provide support for client network configurations (WiFi, Ethernet, VPN), MS Active Directory, MS Entra ID role based access control (RBAC), file shares, and remote access tools.
• Support cloud platforms (Azure, AWS), virtualization technologies (VMWare, Hyper-V, Citrix), and VoIP systems (Teams, GoTo) for client use.
• Implement and maintain client security measures such as MFA, ZTNA, BitLocker encryption, and endpoint protection.
• Coordinate with other departments, external vendors, and resources to resolve complex technical issues.
• Provide advanced guidance and training to new employees and existing staff.
• Support initiatives related to TISAX and ISO 27001 compliance, including documentation and audit preparation.

Knowledge, Experienced, Education

• 3 years of experience in IT service desk and service delivery roles, with an additional 1 year of demonstrated expertise in advanced technical support and acting as an escalation point for complex issues.
• Proficiency in using, supporting, developing, and managing solutions using Microsoft Windows, mobile OS (iOS, Android), Microsoft 365, Outlook, Intune, Active Directory/Entra ID, MS Teams, Defender, and remote support tools (Beyond Trust, LogMeIn, TeamViewer), VoIP (GoTo, Teams), and Virtualization (VMWare, Hyper-V, and Citrix).
• Experience supporting various brands of client desktops, laptops, mobile devices, printers, and peripherals.
• Experience supporting clients with cloud storage (SharePoint, OneDrive) and cloud platforms (AWS, Azure).
• Familiarity with project management methodologies (e.g., Agile, Scrum).
• General understanding and ability to support client network configurations, protocols, and security measures (WiFi, Ethernet, VPN, File Shares).
• Knowledge of IT general security methods (MFA, ZTNA), Microsoft security, RBAC, encryption tools (BitLocker), and principles/practices, including compliance with security policies and procedures.
• ITIL Foundation or higher (e.g., ITIL Practitioner, ITIL Expert) and technical industry certifications (ITF+, A+, Network+, MCP, etc.) are preferred.
• Advanced English Proficiency level (Business English, as it provides support locally and to U.S./N.S. sites)
• Technical Leadership: Includes being the subject matter expert in this field. Ability to motivate the organization, enforce product technical excellence and sponsor innovation among the team.
• Relevant Cisco, VMware, Microsoft, or other certifications preferred.
• Observation, understanding, and execution of applicable company ISO/TISAX/IATF certification standards related to the role and impact on the overall organization.

We are seeking a highly skilled and dedicated IT administrator to join our team. As an IT administrator, you will be responsible for ensuring the smooth operation of local computers, equipment, servers, and devices.

The ideal candidate will have a bachelor's degree in computer science, information technology, or a related field, and 3-5 years of experience in a similar role.

The position requires fluency in English and Spanish, both written and spoken, with additional languages being an asset.

• Key Responsibilities:
• Coordinate daily operations with the global IT team.
• Provide Level 1 and 2 support for end-users and infrastructure.
• Offer 3rd level support for teams in Mexico, Canada, and USA.
• Train and assist end-users.
• Ensure high user satisfaction.

Requirements:

• Bachelor's degree in computer science, information technology, or a related field.
• 3-5 years of experience in a similar role.
• Fluent English and Spanish (written and spoken), additional languages are an asset.

Knowledge and Skills:

• Microsoft Active Directory, Windows Client/Server Versions, and O365.
• Fronted Virtual Machine Administration.
• Database, Network, DNS, and DHCP basics.

Benefits:

We offer competitive benefits and a salary range of $50-55K MXN monthly.

Vacante disponible

IT Support Specialist L3

Ubicación: León, Guanajuato

Horario:

Lunes a Viernes → 9:00 am a 7:00 pm

Sábado → 9:00 am a 2:00 pm (guardias)

Funciones principales:

Atender y resolver incidentes complejos de tercer nivel (L3).

Analizar aplicaciones en producción (bases de datos, logs y código).

Identificar causas raíz y proponer mejoras preventivas/correctivas.

Documentar soluciones, buenas prácticas y procedimientos.

Colaborar con áreas de desarrollo, infraestructura y QA.

Requisitos:

Licenciatura concluida

Experiencia en soporte de aplicaciones (Application Support / L3 Support).

Dominio de SQL y análisis de bases de datos.

Conocimientos en revisión de logs, trazas y debugging.

Comprensión de lenguajes como Java Web y Delphi.

Comunicación efectiva, proactividad y orientación a resultados.

Competencias valoradas:

Pensamiento crítico y atención al detalle.

Trabajo en equipo y colaboración interdepartamental.

Resiliencia bajo presión y manejo de prioridades.

Enfoque en mejora continua.

Ofrecemos:

Sueldo semanal

Capacitación continua.

Atención médica, psicológica y nutricional gratuita.

Plan de crecimiento profesional.

Estacionamiento gratuito.

Prestaciones de ley.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $14, $23,017.00 al mes

Beneficios:

• Aumentos salariales
• Caja de ahorro
• Descuento de empleados
• Descuento de gimnasio
• Descuentos y precios preferenciales
• Estacionamiento de la empresa
• Estacionamiento gratuito
• Opción a contrato indefinido
• Programa de referidos
• Seguro de vida
• Teléfono de la empresa
• Vacaciones adicionales o permisos con goce de sueldo

Lugar de trabajo: Empleo presencial

About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose
We embrace the power to
lead
, the courage to
innovate
, and the determination to
grow
. At our core, we believe in
humanizing
our approach, recognizing that our people are our greatest strength. With a shared vision of
transformation
, we endeavor to shape a brighter future for higher education.

About The Opportunity
For us, an internship is more than just checking a box. It's about learning and developing your skills and exploring your curiosity to figure out what you like or want to do next as you launch your career. You'll be given tools to learn alongside your team and work on relevant projects that make a difference on college campuses, impacting students just like you. We value our interns highly and our program has been highly successful, in fact some of our most senior leaders came-up through our program and have continued to make a mark because of our collaborative and supportive culture.

2024 Vault Rankings

As an
IT Support Engineer Intern
you will specialize in troubleshooting technical issues for end users. These issues could be either hardware or software related, and it's the IT Support Engineer's job to diagnose where the problem is and implement a solution for the user. A successful IT Support Engineer will be comfortable communicating with users and educating them on systems and services. An IT Support Engineer Intern will be able to identify opportunities for improvement in services and technology and work with the team to implement those improvements.

Where you will make an impact

• Provide support to all Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams.
• Expertise with the following: Windows and Mac Operating Systems, Office Suite, Networking, Video Conferencing software, and Audio.
• Maintains awareness of new and emerging technologies and products provided by IT. Coordinate with other departments and business stakeholders on technology deployments, system upgrades, and maintenance outages.
• Communicate maintenance schedules, operational issues, and impacts to IT management and business users.
• Encourage communication of innovative ideas, solutions, suggestions, and problems.
• Provide feedback regarding IT methodologies, standards, and industry-leading practices.
• Research and implement tools and technology that will enhance the way we provide services to our employees.
• Ensures timely resolution/referral of employee's problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal.
• Facilities support, including Audiovisual systems

What Will You Bring

• Knowledge in the Windows OS and core desktop software configuration
• Technical skills in designing, documenting, and implementing projects
• Ability to triage systems down situations
• Solid understanding on mobile devices (iPhone, Android)
• Understanding of MacOS, iOS configurations and support
• Understanding of the product flow patch management, software distribution/deployment, and imaging technologies (such as IBM BigFix)

• Knowledge of end user applications and hardware including:

• Microsoft Office, Crowdstrike AV, Cloud based storage platforms, Zoom Video Conferencing, Dell and Apple laptops

Job Summary:

We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware. This role is focused on the physical de-racking, inventory management, and secure preparation of servers, networking gear, and related equipment. The ideal candidate is proficient with hardware, meticulous with documentation, and adept at following precise procedures in a data center environment.

Key Responsibilities:

Execute the physical decommissioning of IT assets including HP/Cisco/Dell servers, blade chassis, switches, and wireless controllers across multiple international sites.

Follow detailed project plans to safely power down, unrack, label, and package equipment for secure transport.

Accurately update asset inventories using provided tracking systems, ensuring a clear chain-of-custody for all equipment.

Adhere strictly to all client security policies and data destruction protocols.

Coordinate with a central Project Manager to report daily progress and resolve any on-site logistical issues.

Ensure all work is performed in accordance with health and safety standards.

Required Qualifications & Skills:

Proven experience as an IT Support Technician, Field Technician, or similar hands-on role.

Strong emphasis on practical experience with hardware decommissioning, installation, or maintenance.

Familiarity with hardware from major vendors like HP, Dell, and Cisco.

Ability to methodically follow instructions and checklists with a high degree of accuracy.

Physical capability to lift and move heavy equipment (up to 50 lbs / 23 kg).

Excellent organizational and documentation skills.

Preferred Qualifications:

CompTIA A+ or equivalent certification.

Prior experience with IT Asset Disposition (ITAD) or data center migration projects.

Awareness of data security standards (e.g., NIST 800-88).