80 Ofertas de Hp en Mexico
Technical Support Engineer
Copeland
Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
**Technical Support Engineer**
**Job Description / Responsibilities:**
+ Providing customer remote support for issues in HVAC & Refrigeration controllers in site via chat functions, emails, and calls.
+ Providing customers with step-by-step guidance to resolve technical problems.
+ Following up on technical queries and providing prompt feedback.
+ Prioritizing customer queries and escalating serious technical issues.
+ Documenting error reports and monitoring performance metrics.
+ Establish remote connection with new and existing stores.
+ Update call-tracking system in place, with required information.
+ Programming and set point configuration and changes per requirements.
+ Keep track of set point changes.
+ Technical training to external personnel.
+ Executive reports with trends, graphs, dashboards, infographic and suggestions to our client monitoring department.
+ Update external new projects spreadsheet.
+ Report and solve any problems with controllers.
+ Maintain proficiency in all products and services that company offers. This includes installation, programming, and equipment protocol.
**Requirements:**
+ Equivalent from two-year college or technical school along with five years related experience and/or training, or equivalent combination of education and experience. Bachelor's Degree it's desirable.
+ Computer skills including word processing, database, power point presentations, Internet software, E-mail, Windows PC, Power BI, Excel Advanced
+ Strong problem-solving skills
+ Excellent analytical skills - the ability to identify trends, patterns, and insights from data.
+ Understanding of reporting & data visualization tools such as Power BI
+ Excellent written and verbal communication skills
+ Ability to carry out assigned tasks to the required standards with minimal supervision.
+ Ability to work independently as well as within a team.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers, and making a positive impact in the communities where we live.
**About Copeland**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software, and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
No calls or agency requests please.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.
**No calls or agency requests please.**
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
**Technical Support Engineer**
**Job Description / Responsibilities:**
+ Providing customer remote support for issues in HVAC & Refrigeration controllers in site via chat functions, emails, and calls.
+ Providing customers with step-by-step guidance to resolve technical problems.
+ Following up on technical queries and providing prompt feedback.
+ Prioritizing customer queries and escalating serious technical issues.
+ Documenting error reports and monitoring performance metrics.
+ Establish remote connection with new and existing stores.
+ Update call-tracking system in place, with required information.
+ Programming and set point configuration and changes per requirements.
+ Keep track of set point changes.
+ Technical training to external personnel.
+ Executive reports with trends, graphs, dashboards, infographic and suggestions to our client monitoring department.
+ Update external new projects spreadsheet.
+ Report and solve any problems with controllers.
+ Maintain proficiency in all products and services that company offers. This includes installation, programming, and equipment protocol.
**Requirements:**
+ Equivalent from two-year college or technical school along with five years related experience and/or training, or equivalent combination of education and experience. Bachelor's Degree it's desirable.
+ Computer skills including word processing, database, power point presentations, Internet software, E-mail, Windows PC, Power BI, Excel Advanced
+ Strong problem-solving skills
+ Excellent analytical skills - the ability to identify trends, patterns, and insights from data.
+ Understanding of reporting & data visualization tools such as Power BI
+ Excellent written and verbal communication skills
+ Ability to carry out assigned tasks to the required standards with minimal supervision.
+ Ability to work independently as well as within a team.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers, and making a positive impact in the communities where we live.
**About Copeland**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software, and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
No calls or agency requests please.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.
**No calls or agency requests please.**
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
Lo sentimos, este trabajo no está disponible en su región
0
Technical Support Engineer
Bentley Systems
Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
**Technical Support Engineer**
**(Please submit resume in English)**
**Location:** Mexico (Office/Hybrid/Remote)
**Position Summary:**
Bentley Systems is seeking a talented individual to become a valued member of the Product Support team as a **Technical Support Engineer.** As part of the Global Technical Support team, the technical support engineer is responsible for providing technical assistance on the product via (inbound/outbound) phone, e-mail, and web portal. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution, and escalation involving Bentley's supported products
**We will rely on you for the following:**
+ Provide troubleshooting and technical assistance for ProjectWise Product functionality/features to users via e-mail, service tickets, phone, and web-portal (BE Communities.
+ Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
+ Advise and educate users on accurate usage of the Product and address specific use cases reported on the Service Requests.
+ Work in a fast-paced environment while collaborating with internal and external stakeholders.
+ Act as a liaison between users and Product Management/Development.
+ Research and identify solutions to ProjectWise Product functionality/features.
+ Ask users targeted questions to quickly understand the root of the problem.
+ Maintain accurate notes and details on user support requests.
+ Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
+ Communicate with team members regarding current/ongoing issues via daily scrum calls.
+ Document software problem defects for review and take corrective actions.
+ Document technical knowledge in the form of Knowledgebase Articles or Communities Posts.
+ Meet with internal Bentley teams to provide the users' perspective on our products and services.
**Your daily tasks will look like this:**
+ Review individual Support Case Backlog and prioritize Aged and Escalated Requests.
+ Reproduce issues in-house on test systems (Virtual Machines) to isolate the cause of the problem.
+ Monitor the Team Support Cases Queue and pick issues in the order of priority, impact, and age of the Service Request.
+ Update and follow-up with users over the phone/email on existing Requests.
+ Engage on Team Scrum calls to discuss issues and liaison with the team
+ Adhere to Phone Queue Schedule and ensure phones are always manned and voicemails processed.
+ Contribute to Bentley Communities and answer user queries.
+ Update the Team Technical Knowledge Base and share updates with the team.
+ Upskill on Product Knowledge by focusing on a new topic every week. Consume Training through internal Pathways, Wikis, videos, etc.
+ Channelize potential Defects/Enhancements to the Product Management/Development teams.
+ Provide a handover to the next shift with appropriate documentation when needed
**What You Bring to The Team:**
+ 2+ years of experience in technical support and exposure to global user interaction.
+ Bachelor's degree in IT, Engineering, or related fields.
+ Experience or Knowledge with ProjectWise product suites or similar document management systems such as Documentum, Vault or Aconex.
+ Experience with the Administration of Engineering Information/Document Management systems.
+ Experience or knowledge with relational databases: Microsoft SQL Server or Oracle.
+ Experience or knowledge with Networking (DNS, TCPIP, FQDN, cluster environments).
+ Experience or knowledge with Windows Operating System (Server and client) for administration and debugging.
+ A "user first" approach and strong critical thinking, with a desire to solve problems with excellent troubleshooting skills.
+ Emotional intelligence when talking with users, and the ability to document methodically.
+ Exposure to answering queries via Service Requests and Communities forum posts.
+ Ability to work well with Global colleagues to help address user issues.
+ Ability to manage time effectively by delegating, prioritizing, and scheduling tasks to ensure they are completed in the expected timelines.
+ A motivated self-starter with the ability to work independently and in a team.
**What would make you stand out:**
+ Experience with ProjectWise infrastructure.
+ Knowledge or experience of IIS (Internet Information Services),
+ Proven success in all aspects of ProjectWise Administration.
+ Experience with MicroStation, AutoCAD, Revit, Civil 3D, IPLOT (PrintingPlotting).
+ Knowledge with extended ProjectWise features (Publishing such as ICS for PDF, BAS; Bentley cloud features such as Deliverables Management, ProjectWise Drive, ProjectWise Projects, WSG, etc.)
**What We Offer:**
+ A great Team and culture - please see our Recruitment Video ( .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
+ Competitive Salary and benefits.
+ The opportunity to work within a global and diverse international team.
+ A supportive and collaborative environment.
+ Colleague Recognition Awards.
**LI-RB1**
**LI - Remote**
**LI - Hybrid**
**About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
**(Please submit resume in English)**
**Location:** Mexico (Office/Hybrid/Remote)
**Position Summary:**
Bentley Systems is seeking a talented individual to become a valued member of the Product Support team as a **Technical Support Engineer.** As part of the Global Technical Support team, the technical support engineer is responsible for providing technical assistance on the product via (inbound/outbound) phone, e-mail, and web portal. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution, and escalation involving Bentley's supported products
**We will rely on you for the following:**
+ Provide troubleshooting and technical assistance for ProjectWise Product functionality/features to users via e-mail, service tickets, phone, and web-portal (BE Communities.
+ Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
+ Advise and educate users on accurate usage of the Product and address specific use cases reported on the Service Requests.
+ Work in a fast-paced environment while collaborating with internal and external stakeholders.
+ Act as a liaison between users and Product Management/Development.
+ Research and identify solutions to ProjectWise Product functionality/features.
+ Ask users targeted questions to quickly understand the root of the problem.
+ Maintain accurate notes and details on user support requests.
+ Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
+ Communicate with team members regarding current/ongoing issues via daily scrum calls.
+ Document software problem defects for review and take corrective actions.
+ Document technical knowledge in the form of Knowledgebase Articles or Communities Posts.
+ Meet with internal Bentley teams to provide the users' perspective on our products and services.
**Your daily tasks will look like this:**
+ Review individual Support Case Backlog and prioritize Aged and Escalated Requests.
+ Reproduce issues in-house on test systems (Virtual Machines) to isolate the cause of the problem.
+ Monitor the Team Support Cases Queue and pick issues in the order of priority, impact, and age of the Service Request.
+ Update and follow-up with users over the phone/email on existing Requests.
+ Engage on Team Scrum calls to discuss issues and liaison with the team
+ Adhere to Phone Queue Schedule and ensure phones are always manned and voicemails processed.
+ Contribute to Bentley Communities and answer user queries.
+ Update the Team Technical Knowledge Base and share updates with the team.
+ Upskill on Product Knowledge by focusing on a new topic every week. Consume Training through internal Pathways, Wikis, videos, etc.
+ Channelize potential Defects/Enhancements to the Product Management/Development teams.
+ Provide a handover to the next shift with appropriate documentation when needed
**What You Bring to The Team:**
+ 2+ years of experience in technical support and exposure to global user interaction.
+ Bachelor's degree in IT, Engineering, or related fields.
+ Experience or Knowledge with ProjectWise product suites or similar document management systems such as Documentum, Vault or Aconex.
+ Experience with the Administration of Engineering Information/Document Management systems.
+ Experience or knowledge with relational databases: Microsoft SQL Server or Oracle.
+ Experience or knowledge with Networking (DNS, TCPIP, FQDN, cluster environments).
+ Experience or knowledge with Windows Operating System (Server and client) for administration and debugging.
+ A "user first" approach and strong critical thinking, with a desire to solve problems with excellent troubleshooting skills.
+ Emotional intelligence when talking with users, and the ability to document methodically.
+ Exposure to answering queries via Service Requests and Communities forum posts.
+ Ability to work well with Global colleagues to help address user issues.
+ Ability to manage time effectively by delegating, prioritizing, and scheduling tasks to ensure they are completed in the expected timelines.
+ A motivated self-starter with the ability to work independently and in a team.
**What would make you stand out:**
+ Experience with ProjectWise infrastructure.
+ Knowledge or experience of IIS (Internet Information Services),
+ Proven success in all aspects of ProjectWise Administration.
+ Experience with MicroStation, AutoCAD, Revit, Civil 3D, IPLOT (PrintingPlotting).
+ Knowledge with extended ProjectWise features (Publishing such as ICS for PDF, BAS; Bentley cloud features such as Deliverables Management, ProjectWise Drive, ProjectWise Projects, WSG, etc.)
**What We Offer:**
+ A great Team and culture - please see our Recruitment Video ( .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
+ Competitive Salary and benefits.
+ The opportunity to work within a global and diverse international team.
+ A supportive and collaborative environment.
+ Colleague Recognition Awards.
**LI-RB1**
**LI - Remote**
**LI - Hybrid**
**About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
Lo sentimos, este trabajo no está disponible en su región
1
Technical Support Advisory
Microsoft Corporation
Publicado hace 6 días
Trabajo visto
Descripción Del Trabajo
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Reviews complex issues and contacts customers to understand issue. Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Performs complex product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve complex customer issues. Implements end-to-end readiness programs and contributes to the content and readiness strategy. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes. Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness. Translates feedback and creates processes and workflows for case resolution. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Implements strategic business decisions with customers, partners, and teams to increase market share.
**Business Integration:**
- Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Product/Process Improvement:**
- Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
- Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
- Translates feedback and creates processes and workflows for case resolution.
**Readiness:**
- Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Response and Resolution:**
- Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
- Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Qualifications**
**Required Qualifications:**
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.
- Ability to read, write and speak fluent English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years_ _thereafter._
**Preferred Qualifications:**
- Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
- Microsoft Technology Certifications
#CES #CSS #AppsInfra #AzureCore
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Reviews complex issues and contacts customers to understand issue. Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Performs complex product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve complex customer issues. Implements end-to-end readiness programs and contributes to the content and readiness strategy. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes. Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness. Translates feedback and creates processes and workflows for case resolution. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Implements strategic business decisions with customers, partners, and teams to increase market share.
**Business Integration:**
- Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Product/Process Improvement:**
- Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
- Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
- Translates feedback and creates processes and workflows for case resolution.
**Readiness:**
- Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Response and Resolution:**
- Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
- Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Qualifications**
**Required Qualifications:**
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.
- Ability to read, write and speak fluent English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years_ _thereafter._
**Preferred Qualifications:**
- Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
- Microsoft Technology Certifications
#CES #CSS #AppsInfra #AzureCore
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Lo sentimos, este trabajo no está disponible en su región
2
Technical Support Engineering
Microsoft Corporation
Publicado hace 9 días
Trabajo visto
Descripción Del Trabajo
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers' technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement:**
- Uses available tools to deliver solutions for customer issues of limited scope.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Follows processes provided by the business.
- Provides feedback to improve products to more senior engineers or technical advisors.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
**Readiness:**
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.
**Response and Resolution:**
- Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
This role will be focused on resolving billing and subscription issues for customers with Azure subscriptions.
**Qualifications**
**Required Qualifications:**
- Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter._
**Preferred Qualifications:**
- Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
#CES #CSS #AppsInfra #AzureCore
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers' technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement:**
- Uses available tools to deliver solutions for customer issues of limited scope.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Follows processes provided by the business.
- Provides feedback to improve products to more senior engineers or technical advisors.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
**Readiness:**
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.
**Response and Resolution:**
- Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
This role will be focused on resolving billing and subscription issues for customers with Azure subscriptions.
**Qualifications**
**Required Qualifications:**
- Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter._
**Preferred Qualifications:**
- Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
#CES #CSS #AppsInfra #AzureCore
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Lo sentimos, este trabajo no está disponible en su región
3
Technical Support Analyst
Ford Motor Company
Publicado hace 9 días
Trabajo visto
Descripción Del Trabajo
The Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers and Fleet Customers from the United States of America and Canada.
+ Facilitate culture of customer care and focus to role modeling Ford OS.
+ Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns.
+ Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses.
+ Interface with Dealer service personnel (Service Manager, Shop Foreman, Service Writer, Technician, etc.) and other internal Ford Motor Company departments (Product Concern Engineers, Quality Team, Recall Department, Warranty Department, Service Publication Team, etc.).
+ Participate in monthly check-ins, peer reviews and team meetings.
+ Report feedback and provide information on report trends and incoming technical issues to appropriate Subject Matter Expert (SME) or designated team Single Point of Contact (SPOC).
+ Provide technical assistance and/or guidance to the other Centralized Technical Assistance Center team members when needed.
+ Complete training both online and classroom as required.
+ Provide support to achieving all Centralized Technical Assistance Center objectives and metrics.
Preferred Qualifications:
+ Bachelor's Degree required in automotive-related programs such as, but not limited to: Automotive Technology, Automotive Technology Management, Field Service Operations, Advance Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology, Automotive Industry Management and Mechanical Engineering.
+ Automotive Service/Hands-on diagnostic and repair experience desired.
+ Integrity to do the right thing and a demonstration of a solid understanding of Ford Operating System (Ford OS).
+ Have demonstrated a willingness to people first, focus on the customer, operate with empathy, and use feedback to develop self and others.
+ Technical competency and proficient computer skills.
+ Excellent verbal and written English communication skills.
+ Problem solving and critical thinking skills.
+ ASE certifications desired.
Competencies and Skills:
+ Able to work independently, following-through and solving problems quickly.
+ Professionalism including customer service/interface skills/experience.
+ Project/program management experience and business acumen.
+ Experience or firm understanding of the Vehicle Service Repair process.
**Requisition ID** : 45479
+ Facilitate culture of customer care and focus to role modeling Ford OS.
+ Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns.
+ Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses.
+ Interface with Dealer service personnel (Service Manager, Shop Foreman, Service Writer, Technician, etc.) and other internal Ford Motor Company departments (Product Concern Engineers, Quality Team, Recall Department, Warranty Department, Service Publication Team, etc.).
+ Participate in monthly check-ins, peer reviews and team meetings.
+ Report feedback and provide information on report trends and incoming technical issues to appropriate Subject Matter Expert (SME) or designated team Single Point of Contact (SPOC).
+ Provide technical assistance and/or guidance to the other Centralized Technical Assistance Center team members when needed.
+ Complete training both online and classroom as required.
+ Provide support to achieving all Centralized Technical Assistance Center objectives and metrics.
Preferred Qualifications:
+ Bachelor's Degree required in automotive-related programs such as, but not limited to: Automotive Technology, Automotive Technology Management, Field Service Operations, Advance Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology, Automotive Industry Management and Mechanical Engineering.
+ Automotive Service/Hands-on diagnostic and repair experience desired.
+ Integrity to do the right thing and a demonstration of a solid understanding of Ford Operating System (Ford OS).
+ Have demonstrated a willingness to people first, focus on the customer, operate with empathy, and use feedback to develop self and others.
+ Technical competency and proficient computer skills.
+ Excellent verbal and written English communication skills.
+ Problem solving and critical thinking skills.
+ ASE certifications desired.
Competencies and Skills:
+ Able to work independently, following-through and solving problems quickly.
+ Professionalism including customer service/interface skills/experience.
+ Project/program management experience and business acumen.
+ Experience or firm understanding of the Vehicle Service Repair process.
**Requisition ID** : 45479
Lo sentimos, este trabajo no está disponible en su región
4
TECHNICAL SUPPORT AGENT
Monterrey, Nuevo León
AutoZone, Inc.
Publicado hace 10 días
Trabajo visto
Descripción Del Trabajo
Supervises and organizes the operations of the IT Depot for the AutoZone chain in Mexico.
Plans, organize and controls activities in the IT Depot related to repairs and shipments of computer equipment.
Helps store managers and supervisors to make the correct report of the damaged computer equipment they have in stores to give them the correct disposition and replacement.
Interacts with the IT department in Memphis to ensure the availability of computer equipment for store replacements, in addition availability of the equipment needed for the next store openings.
Primary Accountabilities
+ Report and follow-up of computer equipment warranty.
+ Revision and resolution of IT tickets related to computer equipment. 5 's implementation in IT Depot area.
+ Faillure analysis and repair of computer equipment.
+ Shipping of computer equipment and computer consumables to stores.
+ Technical support to stores by email or phone.
+ Separation and accommodation of computer equipment, inventory control of computer equipment.
Education & Experience
+ Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent.
+ Area of Study: Computer Science/Electronic engineer
+ Years of Experience: One to two years.
+ Type of Experience: Technical support, analysis of electronic failures.
+ Special Certifications or Technical Skills: Knowledge in electronic circuits analysis, use of electronics measurement tools.
+ Other/Preferred: Proactive, good customer service.
Plans, organize and controls activities in the IT Depot related to repairs and shipments of computer equipment.
Helps store managers and supervisors to make the correct report of the damaged computer equipment they have in stores to give them the correct disposition and replacement.
Interacts with the IT department in Memphis to ensure the availability of computer equipment for store replacements, in addition availability of the equipment needed for the next store openings.
Primary Accountabilities
+ Report and follow-up of computer equipment warranty.
+ Revision and resolution of IT tickets related to computer equipment. 5 's implementation in IT Depot area.
+ Faillure analysis and repair of computer equipment.
+ Shipping of computer equipment and computer consumables to stores.
+ Technical support to stores by email or phone.
+ Separation and accommodation of computer equipment, inventory control of computer equipment.
Education & Experience
+ Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent.
+ Area of Study: Computer Science/Electronic engineer
+ Years of Experience: One to two years.
+ Type of Experience: Technical support, analysis of electronic failures.
+ Special Certifications or Technical Skills: Knowledge in electronic circuits analysis, use of electronics measurement tools.
+ Other/Preferred: Proactive, good customer service.
Lo sentimos, este trabajo no está disponible en su región
5
Technical Support Analyst
Guadalajara, Jalisco
NTT DATA North America
Publicado hace 11 días
Trabajo visto
Descripción Del Trabajo
**Req ID:** 321022
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Analyst to join our team in Guadalajara, México (MX-MEX), Mexico (MX).
Individuals understand their own area and are able to perform all facets of their role. - They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. - They manage projects with oversight from their supervisor.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "
Network Support Senior Analyst
" to join our team in "Mexico".
Potential candidates must possess experience and demonstrate expertise in at least one or more of the following areas:
Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches
Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems
Performs network maintenance and system upgrades including service packs, patches, hot fixes etc Create & update the technology components of standard operating procedures - Liaise with vendors and other IT personnel for problem resolution
- Hands On Experience with Aruba Wireless and Routing Switching
- Nexus configuration and design - VDC, VPC, OTV, LISP, FabricPatch, DCNM
- ARUBA Switching and Wireless - - Cisco Enterprise Wireless communication design, configuration. Configuring Lightweight and Autonomous APs, WLAN Controllers, PRIME - Bridging, outdoor/mesh - LDP, TDP, RSVP Label distribution - MPBGP-VPNv4, Multi-VRF and VRF-Lite
- Application and WAN Optimization appliance design and configuration - Appliances such as Riverbed, WLC, SD-WAN - Cisco® CCNA certificate OR equivalent experience
- Strong communication skills
- Solid documentation experience with Microsoft® Visio, Word, and Excel
- Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. - Bachelor's Degree or equivalent experience.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Analyst to join our team in Guadalajara, México (MX-MEX), Mexico (MX).
Individuals understand their own area and are able to perform all facets of their role. - They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. - They manage projects with oversight from their supervisor.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "
Network Support Senior Analyst
" to join our team in "Mexico".
Potential candidates must possess experience and demonstrate expertise in at least one or more of the following areas:
Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches
Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems
Performs network maintenance and system upgrades including service packs, patches, hot fixes etc Create & update the technology components of standard operating procedures - Liaise with vendors and other IT personnel for problem resolution
- Hands On Experience with Aruba Wireless and Routing Switching
- Nexus configuration and design - VDC, VPC, OTV, LISP, FabricPatch, DCNM
- ARUBA Switching and Wireless - - Cisco Enterprise Wireless communication design, configuration. Configuring Lightweight and Autonomous APs, WLAN Controllers, PRIME - Bridging, outdoor/mesh - LDP, TDP, RSVP Label distribution - MPBGP-VPNv4, Multi-VRF and VRF-Lite
- Application and WAN Optimization appliance design and configuration - Appliances such as Riverbed, WLC, SD-WAN - Cisco® CCNA certificate OR equivalent experience
- Strong communication skills
- Solid documentation experience with Microsoft® Visio, Word, and Excel
- Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. - Bachelor's Degree or equivalent experience.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Lo sentimos, este trabajo no está disponible en su región
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6
Technical Support Specialist
Monterrey, Nuevo León
beBeefield technician
Hoy
Trabajo visto
Descripción Del Trabajo
Service Technician Role
We are looking for a highly skilled Service Technician to join our team in Mexico. This role is responsible for installing, maintaining, and supporting Parking and People Access Systems, delivering exceptional service to our customers, and ensuring compliance with industry standards.
The Service Technician will handle both preventive and corrective maintenance, provide customer training, and support system upgrades and extensions while contributing to ongoing process improvements.
- Install, configure, and implement Parking and People Access Systems (HW & SW) in line with industry standards.
- Deliver preventive and corrective maintenance for installed systems.
- Provide 1st & 2nd level customer support via hotline, on-site, or remote as part of on-duty operations.
- Conduct customer training for key users.
- Analyze customer needs for modernization or extensions and define optimal solutions.
- Support IT with the integration of third-party applications.
- Assist with customer care, sales of services, and spare parts.
- Ensure knowledge transfer and collaboration with global technical support teams.
- Prepare project documentation and conduct customer service feedback interviews.
- Contribute to process improvements within the Field Service team.
Lo sentimos, este trabajo no está disponible en su región
7
Technical Support Specialist
Aguascalientes, Aguascalientes
beBeeAdministrative
Hoy
Trabajo visto
Descripción Del Trabajo
We are seeking a highly skilled and versatile Admin & Technical Assistant to join our team. This specialized role combines administrative expertise with hands-on technical support.
Key responsibilities include:
- Providing oral translation between individuals from different cultural backgrounds.
- Translating written documents with accuracy and attention to detail.
- Offering technical support for equipment, software, or systems, with training provided as needed.
- Assisting with various technical tasks, such as painting processes, data analysis, and process improvements.
- Troubleshooting basic IT or operational issues in a timely manner.
- Collaborating with teams to streamline workflows and optimize efficiency.
To be successful in this role, you will need:
- A Bachelor's Degree in Administration or Engineering.
- A minimum of 3 years of experience in administration or translation.
- A minimum of 2 years of experience in process development.
- Proven ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
You should also have:
- Advanced knowledge of Chinese, Spanish, and English.
- Strong problem-solving skills and attention to detail.
We offer a dynamic and supportive work environment that fosters growth and development. As an Admin & Technical Assistant, you will have the opportunity to:
- Gain valuable technical skills and expand your career.
- Work on diverse projects and collaborate with a talented team.
- Contribute to key operations and make a real impact.
If you are a motivated and organized individual who enjoys variety and hands-on work, we encourage you to apply for this exciting opportunity.
Lo sentimos, este trabajo no está disponible en su región
8
Technical Support Representative
Tijuana, Baja California
ALLPRINTHEADS
Hoy
Trabajo visto
Descripción Del Trabajo
The purpose of the Service Technician position will be to provide technical service and support to Allprintheads customers. This position is remote but would require traveling to Anaheim, CA, at least three times a month.
**ESSENTIAL JOB FUNCTIONS INCLUDE**:
- Installation of digital printing equipment from Mimaki and other brands.
- Uses Internal liaison between customer support, sales, and field service technicians.
- Provide on-site service and support to Allprintheads customers located in North America.
- Assist Customer Service with internal processes and complete documentation such as customer complaint forms.
- Assist Customer Care/Purchasing with correctly identifying printer/equipment part numbers using printer schematics.
- Create custom profiles to provide customer samples for the sales team.
- Full-service report after each customer visit. Identify new sales opportunities while troubleshooting technical issues on the site.
- Create samples for the sales team.
- Travel will be required if required for on-site technical support.
**JOB SPECIFICATIONS**:
- I have more than five years of experience with digital printers, especially from Mimaki.
- More than two years of experience in the têxtile industry. (Optional)
- Technical knowledge of Mimaki, Mutoh, Roland, and HP printers preferred.
- Knowledge of Raster Link, SAi Flexi, Wasatch, Caldera, or other RIP is preferred.
- Customer service skills. Basic troubleshooting skills (mechanical/color management) performed over the phone.
- Excellent verbal and written communication skills.
- English Spoken. (70-80% Speak Proficiency / 60-70% Write Proficiency).
- Speak and write clearly and understandably for internal and external relations. Technical knowledge of parts and products. English language proficiency.
**KNOWLEDGE AND SKILLS**:
- Ethics and Labor Standards: Maintain the highest ethical and labor standards while promoting the same attributes in co-workers and in others.
- Ensure that all business activities with internal and external clients are conducted professionally and that all participants are held accountable to this high standard.
- Communication: Express thoughts clearly, orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.
- Listen to understand input, feedback, and concerns. Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork.
- Support cooperation. Demonstrates a commitment to the entire business and supports all initiatives (corporate and departmental) to help grow the business.
- Cooperates fully with others to achieve organizational goals. He is discreet, courteous, and considerate. Take a positive outlook. He is respected and trusted by others. Continuous improvement and problem resolution: Identify and communicate suggestions to improve the work.
- Uses technical and analytical skills to ensure that existing work practices are as efficient and profitable as possible. Performs root cause analysis and implements viable and permanent solutions to problems. He works with internal and external customers to develop solutions that meet the needs and goals of the entire company.
Pay: $12,000.00 - $20,000.00 per month
**Experience**:
- Technical Support: 5 years (preferred)
License/Certification:
- Mimaki, Mutoh, Roland, HP Certification (preferred)
Willingness to travel:
- 75% (preferred)
**ESSENTIAL JOB FUNCTIONS INCLUDE**:
- Installation of digital printing equipment from Mimaki and other brands.
- Uses Internal liaison between customer support, sales, and field service technicians.
- Provide on-site service and support to Allprintheads customers located in North America.
- Assist Customer Service with internal processes and complete documentation such as customer complaint forms.
- Assist Customer Care/Purchasing with correctly identifying printer/equipment part numbers using printer schematics.
- Create custom profiles to provide customer samples for the sales team.
- Full-service report after each customer visit. Identify new sales opportunities while troubleshooting technical issues on the site.
- Create samples for the sales team.
- Travel will be required if required for on-site technical support.
**JOB SPECIFICATIONS**:
- I have more than five years of experience with digital printers, especially from Mimaki.
- More than two years of experience in the têxtile industry. (Optional)
- Technical knowledge of Mimaki, Mutoh, Roland, and HP printers preferred.
- Knowledge of Raster Link, SAi Flexi, Wasatch, Caldera, or other RIP is preferred.
- Customer service skills. Basic troubleshooting skills (mechanical/color management) performed over the phone.
- Excellent verbal and written communication skills.
- English Spoken. (70-80% Speak Proficiency / 60-70% Write Proficiency).
- Speak and write clearly and understandably for internal and external relations. Technical knowledge of parts and products. English language proficiency.
**KNOWLEDGE AND SKILLS**:
- Ethics and Labor Standards: Maintain the highest ethical and labor standards while promoting the same attributes in co-workers and in others.
- Ensure that all business activities with internal and external clients are conducted professionally and that all participants are held accountable to this high standard.
- Communication: Express thoughts clearly, orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.
- Listen to understand input, feedback, and concerns. Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork.
- Support cooperation. Demonstrates a commitment to the entire business and supports all initiatives (corporate and departmental) to help grow the business.
- Cooperates fully with others to achieve organizational goals. He is discreet, courteous, and considerate. Take a positive outlook. He is respected and trusted by others. Continuous improvement and problem resolution: Identify and communicate suggestions to improve the work.
- Uses technical and analytical skills to ensure that existing work practices are as efficient and profitable as possible. Performs root cause analysis and implements viable and permanent solutions to problems. He works with internal and external customers to develop solutions that meet the needs and goals of the entire company.
Pay: $12,000.00 - $20,000.00 per month
**Experience**:
- Technical Support: 5 years (preferred)
License/Certification:
- Mimaki, Mutoh, Roland, HP Certification (preferred)
Willingness to travel:
- 75% (preferred)
Lo sentimos, este trabajo no está disponible en su región
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