26 Ofertas de It Operations en Mexico

We strive to deliver exceptional experiences that create lasting memories for our guests.

As a key member of our team, you will be responsible for ensuring the optimal performance of IT systems and networks.

• Coordinate with vendors the maintenance and upkeep of installed systems and equipment.
• Implement and maintain telephony and data networks in requested areas.
• Prepare and update the inventory of equipment and software across the property.

You will also be responsible for preparing projects and reports while handling confidential information. Additionally, you will provide timely technical support to users (hardware, software, networks, and internal systems).

Requirements:

• Bachelor's degree in Systems, Information Technology, Computer Science, or a related field (preferred).
• Minimum 1 year of experience in technical support, systems administration, or a similar role.
• Knowledge of LAN/WAN and Wi-Fi networks administration and support.
• Proficiency in Windows, Office 365, and hospitality systems (Opera, Infor, etc.).

Key Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office Suite.

By joining our team, you will be at the forefront of delivering exceptional guest experiences and creating lasting memories.

This role is responsible for overseeing daily IT operations and ensuring the smooth performance of systems and applications.

The successful candidate will manage a team of IT professionals, provide guidance, and develop policies and procedures to ensure compliance with industry standards.

• Manage and oversee daily IT operations and support activities.
• Ensure timely resolution of IT issues and incidents.
• Develop and implement IT policies and procedures.
• Manage IT projects and initiatives.
• Provide technical support and guidance to IT staff.
• Ensure compliance with IT security and regulatory requirements.
• Manage vendor relationships and contracts.

We offer a competitive compensation package, opportunities for professional development, and a values-oriented culture.

Our associates also enjoy volunteer opportunities and community impact.

A review of your professional profile will be conducted based on your application. If you meet the position's requirements, we will contact you via email to proceed with our selection process.

At our resort, we strive to create exceptional experiences for our guests through meticulous attention to detail and a passion for innovation.

Located in the heart of Mexico, we approach every challenge with creativity and precision to spark a sense of wonder and discovery. This is not simply a job - it's an opportunity to make a lasting impact.

We are seeking a highly skilled Technical Support Specialist to join our team at One&Only Palmilla.

• Coordinate with vendors to ensure optimal performance of installed systems and equipment.

• Implement and maintain telephony and data networks in requested areas.

• Prepare and update the inventory of equipment and software across the property.

• Ensure the seamless integration of IT and communication systems.

• Prepare projects and reports while handling confidential information.

• Provide timely technical support to users (hardware, software, networks, and internal systems).

• Implement and monitor IT security policies.

• Create, update, and maintain technical documentation and user manuals.

• Perform other tasks as assigned by the IT Director or IT Manager.

Requirements

• Bachelor's degree in Systems, Information Technology, Computer Science, or a related field (preferred).
• Minimum 1 year of experience in technical support, systems administration, or a similar role.
• Knowledge of LAN/WAN and Wi-Fi networks administration and support.
• Proficiency in Windows, Office 365, and hospitality systems (Opera, Infor, etc.).
• Experience in user support and incident resolution.
• Knowledge of IP telephony and communication systems.
• Familiarity with servers, Active Directory, and virtualization.
• Basic knowledge of cybersecurity and IT security policies.
• Ability to develop and maintain technical documentation and manuals.
• Strong communication and internal customer service skills.
• Ability to work under pressure in an organized manner.
• Intermediate to advanced English for technical support and vendor management.

What We Offer

We believe in creating moments of happiness beyond imagination, wowing our guests at every turn, and delivering memories that last a lifetime. You will be at the heart of this vision, constantly innovating to deliver Amazing Experiences and Everlasting Memories.

Our brand is expanding faster than ever before, and we are committed to investing in your growth. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit.

Analista 24x7 L1 Support IT Operations (GTH)Country: Mexico

• Ingeniero en Computación, Sistemas o afín.
• Conocimientos en S.O. Windows / Linux
• Deseable conocimientos avanzados Shell Scripting (bash, ksh).
• Deseable conocimientos en Control M
• Capacidad de análisis, detección de problemas.
• Experiencia mínima de 2 años en TI (deseable)
• Idioma Ingles fluido

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe

Primary purpose of the position:

Responsible for leading efforts to analyze and define detailed specifications for business systems that align with business processes and IT strategy. Acts as a technical expert driving solution delivery through requirements analysis, design, and implementation. Ensures system and application architectures adhere to enterprise standards and support business priorities. This role requires hands-on expertise in the administration and configuration of monitoring tools (e.g., Broadcom UIM, Spectrum), job scheduling (AutoSys), and NOC operations. Also responsible for technical leadership in managing and optimizing CMDB, CSDM, Service Mapping, Discovery, and Call Management Systems (CMS), while guiding teams and delivering scalable, high-impact solutions.

Essential Responsible Areas:

• Leads efforts to elicit future systems requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis to analyze, design and implementation business solutions for complex business problems.
• Partner with business analysts and respective cross-functional business groups (e.g. Finance, HR, IT, etc.) to elicit functional and non-functional requirements
• Proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), use cases, GUI, screen and interface designs).
• Takes a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans.
• Participate in defining the integration between proposed development projects and existing systems, software and hardware.
• Ensures that systems and application designs adhere to standards and reflect the architecture appropriately.
• Collaborates with other divisions IT leads as well as other stakeholders to align solution in support of the business' tactical and strategic plans. Aligns IT goals with business needs.
• Researches emerging technologies and recommend technologies that will increase cost effectiveness, improve flexibility or better support business requirements.
• Work closely with third-party vendors including software providers, implementation partners, and consultants
• Understand existing and anticipated application functionality, including cloud-based offerings, that meet business demand.
• Assist the team with user acceptance testing requirements for existing and new application systems and modules
• Partner with key strategic solutions partners for small and large scale engagements to help develop the vision of the technology service
• Manage the configuration, setup, and maintenance of application-related solutions
• Mentors other analysts on the team by providing guidance and hands-on solving of complex problems.
• Administer, configure, and manage enterprise monitoring solutions, including Broadcom's UIM, Spectrum, and other monitoring tools, ensuring system reliability and proactive incident detection.
• Provide technical expertise in job scheduling tools such as AutoSys and support processes related to Network Operations Center (NOC) activities, including monitoring, escalation, and incident response procedures.
• Build, configure, administer, and maintain the Configuration Management Database (CMDB) and related technologies such as the Common Service Data Model (CSDM), Service Mapping, and Discovery solutions
• Support and maintain call management systems (CMS), develop and update technical procedures, collaborate with cross-functional teams, and deliver training to ensure operational excellence and knowledge transfer.

Position Requirement & competencies:

Professional & Education Qualification

• Broad training in a related field usually acquired through college level education. Bachelor's degree in relevant field required.
• Job related experience for 5+ years minimum. 5+ years development experience implementing solutions for complex systems supporting business processes. 3+ years of leadership.
• Experience in driving software and technology solutions in large, complex organizations.
• Experience leading cross-functional teams and projects to drive business improvements
• Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi.

Skills

• Ability to be flexible about project changes and dynamically mitigate risks in the moment with mid-course corrective action
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Ability to manage and prioritize multiple, complex projects simultaneously
• Appropriately manages customer expectations regarding scope, schedule, and budgetary parameters
• Excellent verbal and written communication skills
• Strong estimation skills and techniques required.
• Proven project planning and management skills.
• Ability to analyze and interpret data and make recommendations.
• Strong analytical skills with the ability to learn new things
• Strong expertise in technical system administration, including configuration, implementation, and ongoing management of enterprise monitoring tools (e.g., Broadcom UIM, Spectrum), job scheduling platforms (e.g., AutoSys), and CMDB-related technologies (e.g., CSDM, Service Mapping, Discovery)
• Proven ability to develop and maintain technical procedures, deliver targeted training to support teams, and collaborate effectively across operational areas such as the Network Operations Center (NOC) and Call Management Systems (CMS)

Knowledge

• Working knowledge of the following areas: system and business principles, practices, nomenclature, and procedures, generally accepted managerial practices and procedures, programming, systems design, computer operating systems and utilities, project management, risk management, security, cost management, implementation and start-up of new business processes and computerized systems, as it relates to information services, of purchasing, legal contracts, taxes, leases, licenses, accounting, economics, depreciation, capitalization, accruals, ITAR (International Traffic in Arms Regulations), EAR (Export Administration Regulations), auditing (internal and external), insurance, and contract negotiations
• In-depth technical knowledge and expertise in field; strong development skills in relevant technology.
• Business process knowledge preferred (e.g., Plan-to-Produce process, manufacturing execution systems).
• Expertise in various software development methodologies and applicability, e.g., XP, iterative. Expertise in entire software development life cycle (SDLC).
• Exceptional understanding of software quality principles including test methodologies.
• Expertise with enterprise monitoring tools such as Broadcom UIM, Spectrum, and other NOC-related monitoring solutions.
• Strong technical knowledge of job scheduling systems (e.g., AutoSys) and operational support processes in a Network Operations Center (NOC) environment.
• Expertise in the configuration, administration, and optimization of Configuration Management Databases (CMDB), including Common Service Data Model (CSDM), Service Mapping, and Discovery tools.
• Strong technical knowledge in managing Call Management Systems (CMS) and supporting documentation, procedure development, and training delivery.

Compensation & Benefits

- Hiring Salary Range: $ xxx,xxx- xxx,xxx (Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)

• (This role will be eligible to participate in the annual incentive compensation plan.)
• Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging.

Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.

Job Grade: Global Grade 11

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees across 1,500 sites, we are a Top 5 global 3PL. We engage and empower a diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. DARE TO GROW! Join CEVA Logistics to be part of a team that values imagination, continued learning, and excellence in everything we do. As we continue growing, consider joining us to shape the future of global logistics.

Global IT Service Operations and Support Professional at CEVA Servicios de Mexico will play a pivotal role within the Application Shared Capabilities Division. Your expertise will contribute significantly to enhancing our technology services and supporting our business objectives through effective project management, implementation, and operational support.

You will be tasked with ensuring the successful execution of IT project management and service delivery. Your responsibilities will encompass managing project portfolios, ensuring adherence to timelines, scope, and resources while applying established IT methodologies and standards. This role is ideal for individuals looking to leverage their technical background and teamwork skills to make a tangible impact.

• Participate in the management of IT projects and portfolios, ensuring the delivery aligns with established objectives in terms of time, scope, and budget.
• Apply recognised IT methodologies and standards to define requirements, conduct feasibility analyses, and develop project specifications.
• Utilise standard analytical tools to troubleshoot and resolve application issues effectively.
• Draft functional requirements and develop testing plans while monitoring production incidents to ensure smooth operational continuity.
• Provide support for both technical and business applications, managing maintenance and operational activities.
• Assist in the installation, adjustment, and preservation of data, facilitating minor development efforts or workarounds as needed.
• Ensure compliance with internal policies, norms, and regulations throughout all operations.
• Occasionally provide out-of-hours support for designated functional areas, ensuring critical business operations remain uninterrupted.
• Collaborate effectively with global teams to diagnose and resolve service support requests, fostering a teamwork-oriented environment.
• Engage in testing, monitoring, and adjustments of applications to guarantee optimal performance.
• Document both technical and functional processes extensively, maintaining comprehensive records that serve as references for best practices.

• A Bachelor’s degree in Information Technologies or a related field.
• Advanced proficiency in English, enabling effective communication across global teams.
• A minimum of 3 to 5 years of technical experience in the implementation, support, or delivery of technology services and projects.
• Knowledge of various programming languages including Java, JSP, Python, and experience with databases such as Cassandra, Elassandra, and PostgreSQL.
• Familiarity with monitoring tools including Kibana, OpenSearch, and Grafana.
• Foundational understanding of Kubernetes, pod management, Dead Letter Queues (DLQ), and systems like ServiceNow, Remedy, and OTRS.
• Proficient use of SharePoint and the Microsoft Office Suite.
• Desirable: ITIL Foundation certification and strong analytical and problem-solving skills.
• A proven capacity for teamwork, autonomy, and prioritising tasks while adapting to flexible schedules.

Why Join Us? At CEVA, we pride ourselves on fostering an inclusive environment where innovation thrives. Our culture encourages collaboration, professional growth, and the pursuit of excellence. As part of our team, you'll have the opportunity to work on diverse projects with global impact, thus advancing your career while making a difference. We aim to provide support not just for our clients but also for our employees—allowing you to contribute to exciting projects that shape the future of our services.

Ready to take on this exciting challenge? We look forward to receiving your application!

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, the behaviors and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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Mexico City, MX
Global IT Service Operations and Support Professional
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
Global IT Service Operations and Support Professional
As a Global IT Service Operations and Support Professional at CEVA Servicios de Mexico, you will play a pivotal role within the Application Shared Capabilities Division. Your expertise will contribute significantly to enhancing our technology services and supporting our business objectives through effective project management, implementation, and operational support.
About The Role
You will be tasked with ensuring the successful execution of IT project management and service delivery. Your responsibilities will encompass managing project portfolios, ensuring adherence to timelines, scope, and resources while applying established IT methodologies and standards. This role is ideal for individuals looking to leverage their technical background and teamwork skills to make a tangible impact.
Key Responsibilities
In this role, you will:

• Participate in the management of IT projects and portfolios, ensuring the delivery aligns with established objectives in terms of time, scope, and budget.
• Apply recognised IT methodologies and standards to define requirements, conduct feasibility analyses, and develop project specifications.
• Utilise standard analytical tools to troubleshoot and resolve application issues effectively.
• Draft functional requirements and develop testing plans while monitoring production incidents to ensure smooth operational continuity.
• Provide support for both technical and business applications, managing maintenance and operational activities.
• Assist in the installation, adjustment, and preservation of data, facilitating minor development efforts or workarounds as needed.
• Ensure compliance with internal policies, norms, and regulations throughout all operations.
• Occasionally provide out-of-hours support for designated functional areas, ensuring critical business operations remain uninterrupted.
• Collaborate effectively with global teams to diagnose and resolve service support requests, fostering a teamwork-oriented environment.
• Engage in testing, monitoring, and adjustments of applications to guarantee optimal performance.
• Document both technical and functional processes extensively, maintaining comprehensive records that serve as references for best practices.
  

• A Bachelor’s degree in Information Technologies or a related field.
• Advanced proficiency in English, enabling effective communication across global teams.
• A minimum of 3 to 5 years of technical experience in the implementation, support, or delivery of technology services and projects.
• Knowledge of various programming languages including Java, JSP, Python, and experience with databases such as Cassandra, Elassandra, and PostgreSQL.
• Familiarity with monitoring tools including Kibana, OpenSearch, and Grafana.
• Foundational understanding of Kubernetes, pod management, Dead Letter Queues (DLQ), and systems like ServiceNow, Remedy, and OTRS.
• Proficient use of SharePoint and the Microsoft Office Suite.
• Desirable: ITIL Foundation certification and strong analytical and problem-solving skills.
• A proven capacity for teamwork, autonomy, and prioritising tasks while adapting to flexible schedules.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Transportation, Logistics, Supply Chain and Storage

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