7 Ofertas de Amazon en Ciudad de México
Customer Service Analyst
Hoy
Trabajo visto
Descripción Del Trabajo
**Responsibilities:**
+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analyses to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Previous relevant experience preferred
+ Experience in customer service
+ Proven investigative, analytical and risk management skills
+ Demonstrated ability to present concepts and influence/lead change
+ Consistently demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
¿Este trabajo es un acierto o un fracaso?
Amazon Head of Marketing
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
We are seeking a strategic and results-driven Head of Amazon Marketing to lead our PPC and growth initiatives across multiple high-volume Amazon accounts. This role is ideal for a marketer who thrives on data, strategy, and execution and who can balance daily campaign management with long-term brand growth.
As our Head of Marketing, youll manage PPC strategy, oversee new product launches, and collaborate with creative teams to deliver impactful ads. Youll also report directly to leadership with insights, forecasts, and actionable plans.
What Youll Do-
PPC Strategy & Management
-
Own day-to-day management of Amazon PPC campaigns.
-
Direct a team of VAs to implement campaign changes.
-
Develop and execute advanced PPC strategies that go beyond ACOS reduction, with a focus on organic ranking growth .
-
Utilize Flat Files for bulk changes and advanced campaign adjustments.
-
Leverage PPC automation tools (e.g., Helium 10) to enhance efficiency and performance.
-
-
Product Launches
-
Research new markets and create launch strategies for tens of new products annually.
-
Drive marketing execution for new launches, providing deep, daily attention to ensure successful adoption and sales traction.
-
-
Leadership Reporting
-
Develop reports for leadership outlining performance, forecasts, and future strategies.
-
Translate data into clear insights and actionable recommendations.
-
-
Creative Ad Development
-
Research and benchmark top-performing SB Video and Image ads.
-
Create detailed creative briefs and collaborate with video editors and graphic designers to produce compelling ad creatives.
-
-
Experience
-
2+ years as an Amazon marketer or in a similar role.
-
Proven success managing at least one Amazon account generating $5M+/year in revenue .
-
-
Skills
-
Mastery of PPC strategy with strong focus on ranking and growth.
-
Hands-on experience with Flat Files for bulk campaign optimization.
-
Familiarity with PPC automation tools (Helium 10, etc.) a strong plus.
-
-
Mindset
-
Analytical and data-driven approach.
-
Highly proactive, with strong attention to detail.
-
Ability to manage multiple projects and balance daily operations with big-picture strategy.
-
-
Lead marketing strategy for high-growth Amazon brands .
-
Drive tens of new product launches each year.
-
Collaborate with a talented creative team to shape impactful advertising.
-
Competitive compensation and clear growth opportunities.
¿Este trabajo es un acierto o un fracaso?
Customer Service
Publicado hace 17 días
Trabajo visto
Descripción Del Trabajo
Job Description
At Maxima Apparel , we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a visionary and motivated Customer Service Representative to take the lead and help elevate our Pro Standard brand to new heights.
RESPONSIBILITIES
- Respond promptly and professionally to customer inquiries via Zendesk , Meta , and other platforms.
- Identify and assess customer needs to provide appropriate and efficient solutions.
- Coordinate with other departments to gather information and resolve customer issues.
- Provide regular updates to customers on the status of their inquiries or incidents as needed.
- Gather customer feedback and suggestions to identify areas for improvement.
- Collaborate with the team to implement enhancements and optimize customer service processes.
QUALIFICATIONS
- Minimum 1 year of experience in customer service or a similar role.
- Advanced English – both written and spoken.
- Ability to lead problem-solving activities.
- Exceptional attention to detail and organizational skills.
- Experience using customer service platforms such as Zendesk , Meta , and instant messaging systems.
- Knowledge of Zendesk , Meta Business Suite , Microsoft Office Suite , and the ability to learn and master additional tools.
- Ability to successfully manage multiple tasks in a fast-paced environment.
- Basic understanding of the sportswear industry and product fulfillment processes is a plus.
WHO YOU ARE
- Excellent time management and prioritization skills while handling multiple projects simultaneously.
- Strong interpersonal and communication skills, with the ability to interact at all levels.
- Flexible and able to adapt to rapid changes in the work environment.
- Capable of managing multiple tasks and prioritizing based on customer needs. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy.
Job Type: Full-time.
Salary: $12,000 – $14,000 MXN per month.
Schedule:
- 8-hour shifts
- Monday to Friday / Weekend shift: Thursday to Monday , with Tuesday and Wednesday off.
Workplace: On-site position / Remote for Saturdays and Sundays.
¿Este trabajo es un acierto o un fracaso?
Customer Service
Hoy
Trabajo visto
Descripción Del Trabajo
Job Description
At Maxima Apparel , we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a visionary and motivated Customer Service Representative to take the lead and help elevate our Pro Standard brand to new heights.
RESPONSIBILITIES
- Respond promptly and professionally to customer inquiries via Zendesk , Meta , and other platforms.
- Identify and assess customer needs to provide appropriate and efficient solutions.
- Coordinate with other departments to gather information and resolve customer issues.
- Provide regular updates to customers on the status of their inquiries or incidents as needed.
- Gather customer feedback and suggestions to identify areas for improvement.
- Collaborate with the team to implement enhancements and optimize customer service processes.
QUALIFICATIONS
- Minimum 1 year of experience in customer service or a similar role.
- Advanced English – both written and spoken.
- Ability to lead problem-solving activities.
- Exceptional attention to detail and organizational skills.
- Experience using customer service platforms such as Zendesk , Meta , and instant messaging systems.
- Knowledge of Zendesk , Meta Business Suite , Microsoft Office Suite , and the ability to learn and master additional tools.
- Ability to successfully manage multiple tasks in a fast-paced environment.
- Basic understanding of the sportswear industry and product fulfillment processes is a plus.
WHO YOU ARE
- Excellent time management and prioritization skills while handling multiple projects simultaneously.
- Strong interpersonal and communication skills, with the ability to interact at all levels.
- Flexible and able to adapt to rapid changes in the work environment.
- Capable of managing multiple tasks and prioritizing based on customer needs. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy.
Job Type: Full-time.
Salary: $12,000 – $14,000 MXN per month.
Schedule:
- 8-hour shifts
- Monday to Friday / Weekend shift: Thursday to Monday , with Tuesday and Wednesday off.
Workplace: On-site position / Remote for Saturdays and Sundays.
¿Este trabajo es un acierto o un fracaso?
Customer Service Representative
Publicado hace 7 días
Trabajo visto
Descripción Del Trabajo
Why You’ll Love It Here:
- Pay up to $15,000 MXN (before taxes)
- 8-hour shifts, 48 hours per week, M-F
- Paid training + $2,500 MXN hiring bonus
- Performance bonuses of up to 30% of your monthly salary
- Food vouchers, 30-day aguinaldo, and 35% vacation bonus
- Comprehensive life and medical insurance
- Growth opportunities as we continue to expand—be part of a company that promotes from within!
Summary:
Looking for an entry-level role where you can make a real impact and grow your career?
At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big.
What You’ll Do:
- Provide exceptional support post-purchase to customers via text, email, phone, or live chat.
- Solve problems quickly and professionally, ensuring every interaction leaves a positive impression.
- Work closely with internal teams to deliver effective solutions for customer needs.
- Maintain accurate records of interactions to ensure the highest quality of service.
- Build genuine connections with customers, creating memorable experiences.
Ready to kickstart your career and be part of our exciting journey? Apply now and join a team that values your skills and growth!
¿Este trabajo es un acierto o un fracaso?
Customer Service Representative
Hoy
Trabajo visto
Descripción Del Trabajo
¿Este trabajo es un acierto o un fracaso?
Lead, Ecommerce Customer Service
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
**Lead, Ecommerce Customer Service**
**Values & Innovation**
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on theInternal Career Site Here. ( of Role**
This role will be mainly responsible for the in-sales and after-sales management of the outsourced customer service team. Improve sales order processing capabilities and handle complaints and customer disputes. Maintain the after-sales indicators of each platform and keep them at the leading level in the industry
**Your Impact**
Sales management:
· Monitor the outsourcing team's one-time resolution rate during sales, collect and sort out feedback on common issues, and optimize the sales process
· Optimize and improve the complaint escalation system to reduce the occurrence of complaints
· Assist in formulating personnel KPIs, comprehensively improve service quality, and simultaneously strengthen the secondary sales conversion capabilities of the sales team
· Collaborate to formulate new employee recruitment process and senior customer service training plan, and continuously improve the business and management skills of customer service personnel through training
· Supervise the outsourcing team's daily clearing upgrades, processing of difficult orders, customer return visits, etc.
· Connect with various functional departments of UA, communicate and handle abnormal order issues in a timely manner
· Continues to learn platform rules and the use of automated work to improve team efficiency
· Pay attention to key issues regarding returns and exchanges during sales, follow up on data analysis, and propose optimization plans.
After-sales management:
· Assist the outsourcing team to optimize the after-sales process and monitor the correctness and timeliness of order returns and exchanges, stack operations, AG and other operations.
· Monitor platform data, discover abnormal problems and follow up to solve them.
· Monitor the timeliness of completion of service orders and the effectiveness of handling of dispute orders.
· Connect with UA warehouse and logistics department to follow up on supplier's return processing progress
· Assist in completing sales and after-sales work arrangements during the promotion period
· Connect with platform KA waiter to handle dispute orders and abnormal complaints. Reduce the dispute establishment rate.
· Liaise with industrial and commercial departments, consumer associations and other functional departments to promptly respond to abnormal customer complaints
· Responsible for docking finance and completing reconciliations on various platforms.
**Qualifications**
+ Bachelor's degree with typically 2 years of related experience or Masters degree without experience or typically 6 years of relevant experience without degree.· Good written expression and word comprehension skills;· Work conscientiously and meticulously, have a good sense of service, have a strong sense of responsibility, and have a positive attitude;· Strong execution ability, able to withstand greater work pressure, and able to adapt to shift shifts and overtime needs;· Strong Office and PPT skills;· Like to exercise, preferably at least once a week;· More than 4 years of e-commerce customer service experience, with after-sales background on Tmall or JD.com platforms preferred
**Workplace Location**
+ **Location:** This individual must reside within commuting distance from our Mexicooffice.
+ **Work Schedule:** This role follows a hybrid work schedule, requiring 3 days in-office per week through September 5, 2025. Beginning September 8, 2025, the in-office requirement will increase to 4 days per week.
**Relocation**
+ No relocation provided
**Benefits & Perks**
+ Under Armour Merchandise Discounts
+ Maternity and Parental Leave for eligible teammates
+ Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
**Our Commitment to Equal Opportunity**
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via
Requisition ID:
Location:
Huixquilucan, State of Mexico, MX, 52763
Business Unit: Corporate
Region: LATAM
Employee Class: Full Time
Employment Type: Salaried
Learn more about our Benefits here
¿Este trabajo es un acierto o un fracaso?
Sé el primero en saberlo
Acerca de lo último Amazon Empleos en Ciudad de México !