40 Ofertas de Backbone Support Engineer en Guadalajara
Backbone Support Engineer
Guadalajara, Jalisco
Transtelco
Trabajo visto
Descripción Del Trabajo
Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.
**The Role**:
**The Responsibilities**:
- Hardware replacement of faulty core network equipment.
- Identify affected customer and backbone services for scheduled maintenance windows using the network inventory system.
- Monitor backbone network alarms and proactively work on tickets in collaboration with other departments (Infrastructure & remote hands) to solve network issues.
- Collaborate with Transport, Netops and NetEng departments on projects in order to accelerate knowledge transfer.
- Educate, develop and train team members in technical and support center related areas.
- Ownership and resolution of difficult issues that require assistance from other departments or vendors.
- Document network changes in network inventory systems when a change in a circuit or service is needed in order to fix a problem.
- Monitor peering & transit BGP sessions and work with internal and external peers to clear alarms.
- Monitor BGPMON alarms, identify route hijacks and route leaks, and work with Netops department to solve BGP route issues.
- Escalate tickets to internal departments (Netops, Transport, NeEng) or equipment vendors when the troubleshooting requires more technical expertise.
- Collaborate with the logistics department to execute the RMA process when a faulty hardware must be replaced, providing technical evidence and information of the fault.
- Open tickets with circuit and fiber providers when backbone segments are affected.
- Manipulate backbone configuration (BGP, communities, IGP metrics) to load balance traffic in case fiber cuts events.
- In case fiber cuts, run remote OTDR traces to identify the cut location and provide information to the NOC team.
- Monitor optical transport infrastructure and proactively work in alarms. Follow up with internal departments to ensure service goals are met.
- Monitor and fix backbone interface flaps.
- Monitor and fix interface errors (Inputs & CRCs) of core networks elements (IP & Transport).
- Monitor and fix BFD alarms of the transport network.
- Support escalations of the NOC L2 team.
- Support software upgrades of the core infrastructure equipment.
- Support escalation of enterprise services (SDWAN, managed security.
- Support maintenance windows when a network segment or device will be affected.
- Proactively audit the network infrastructure and core services.
- Collaborate with third-party support and service vendors to ensure that the network stays operational.
**The Requirements**:
- Bachelor’s degree in Telecommunications, Computer Engineering, or related field.
- +5 years’ experience managing and delivering network infrastructure and connectivity.
- Routing and switching technology experience.
- CCNP level certification or similar.
- Comprehensive knowledge of networking and integration - on premise and cloud-based, firewalls, MPLS, VPN, BGP, ISIS.
- Knowledge of Routing Protocols (BGP, OSPF, ISIS) and IP/RSVP and LDP Network Architecture.
- Previous experience working with IP/MPLS based services: MPLS L3/L2 VPN, Metro Ethernet services.
- Comprehensive knowledge of MEF standards.
- Demonstrated Linux experience.
- Experience developing scripts in at least one of the following languages (python, perl, ruby)
- Experience with industry standards for circuit certifications/tests RFC2544 and Y.1564.
- Experience in MPLS-TP technology.
- Experience in networking in cloud environments (AWS, Azure, Google).
- Willing to participate in a rotating “on call” schedule.
- Bilingual - Fluent in English and Spanish.
**The Role**:
**The Responsibilities**:
- Hardware replacement of faulty core network equipment.
- Identify affected customer and backbone services for scheduled maintenance windows using the network inventory system.
- Monitor backbone network alarms and proactively work on tickets in collaboration with other departments (Infrastructure & remote hands) to solve network issues.
- Collaborate with Transport, Netops and NetEng departments on projects in order to accelerate knowledge transfer.
- Educate, develop and train team members in technical and support center related areas.
- Ownership and resolution of difficult issues that require assistance from other departments or vendors.
- Document network changes in network inventory systems when a change in a circuit or service is needed in order to fix a problem.
- Monitor peering & transit BGP sessions and work with internal and external peers to clear alarms.
- Monitor BGPMON alarms, identify route hijacks and route leaks, and work with Netops department to solve BGP route issues.
- Escalate tickets to internal departments (Netops, Transport, NeEng) or equipment vendors when the troubleshooting requires more technical expertise.
- Collaborate with the logistics department to execute the RMA process when a faulty hardware must be replaced, providing technical evidence and information of the fault.
- Open tickets with circuit and fiber providers when backbone segments are affected.
- Manipulate backbone configuration (BGP, communities, IGP metrics) to load balance traffic in case fiber cuts events.
- In case fiber cuts, run remote OTDR traces to identify the cut location and provide information to the NOC team.
- Monitor optical transport infrastructure and proactively work in alarms. Follow up with internal departments to ensure service goals are met.
- Monitor and fix backbone interface flaps.
- Monitor and fix interface errors (Inputs & CRCs) of core networks elements (IP & Transport).
- Monitor and fix BFD alarms of the transport network.
- Support escalations of the NOC L2 team.
- Support software upgrades of the core infrastructure equipment.
- Support escalation of enterprise services (SDWAN, managed security.
- Support maintenance windows when a network segment or device will be affected.
- Proactively audit the network infrastructure and core services.
- Collaborate with third-party support and service vendors to ensure that the network stays operational.
**The Requirements**:
- Bachelor’s degree in Telecommunications, Computer Engineering, or related field.
- +5 years’ experience managing and delivering network infrastructure and connectivity.
- Routing and switching technology experience.
- CCNP level certification or similar.
- Comprehensive knowledge of networking and integration - on premise and cloud-based, firewalls, MPLS, VPN, BGP, ISIS.
- Knowledge of Routing Protocols (BGP, OSPF, ISIS) and IP/RSVP and LDP Network Architecture.
- Previous experience working with IP/MPLS based services: MPLS L3/L2 VPN, Metro Ethernet services.
- Comprehensive knowledge of MEF standards.
- Demonstrated Linux experience.
- Experience developing scripts in at least one of the following languages (python, perl, ruby)
- Experience with industry standards for circuit certifications/tests RFC2544 and Y.1564.
- Experience in MPLS-TP technology.
- Experience in networking in cloud environments (AWS, Azure, Google).
- Willing to participate in a rotating “on call” schedule.
- Bilingual - Fluent in English and Spanish.
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Technical Support Analyst
Guadalajara, Jalisco
NTT DATA North America
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
**Req ID:** 321022
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Analyst to join our team in Guadalajara, México (MX-MEX), Mexico (MX).
Individuals understand their own area and are able to perform all facets of their role. - They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. - They manage projects with oversight from their supervisor.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "
Network Support Senior Analyst
" to join our team in "Mexico".
Potential candidates must possess experience and demonstrate expertise in at least one or more of the following areas:
Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches
Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems
Performs network maintenance and system upgrades including service packs, patches, hot fixes etc Create & update the technology components of standard operating procedures - Liaise with vendors and other IT personnel for problem resolution
- Hands On Experience with Aruba Wireless and Routing Switching
- Nexus configuration and design - VDC, VPC, OTV, LISP, FabricPatch, DCNM
- ARUBA Switching and Wireless - - Cisco Enterprise Wireless communication design, configuration. Configuring Lightweight and Autonomous APs, WLAN Controllers, PRIME - Bridging, outdoor/mesh - LDP, TDP, RSVP Label distribution - MPBGP-VPNv4, Multi-VRF and VRF-Lite
- Application and WAN Optimization appliance design and configuration - Appliances such as Riverbed, WLC, SD-WAN - Cisco® CCNA certificate OR equivalent experience
- Strong communication skills
- Solid documentation experience with Microsoft® Visio, Word, and Excel
- Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. - Bachelor's Degree or equivalent experience.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Analyst to join our team in Guadalajara, México (MX-MEX), Mexico (MX).
Individuals understand their own area and are able to perform all facets of their role. - They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. - They manage projects with oversight from their supervisor.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "
Network Support Senior Analyst
" to join our team in "Mexico".
Potential candidates must possess experience and demonstrate expertise in at least one or more of the following areas:
Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches
Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems
Performs network maintenance and system upgrades including service packs, patches, hot fixes etc Create & update the technology components of standard operating procedures - Liaise with vendors and other IT personnel for problem resolution
- Hands On Experience with Aruba Wireless and Routing Switching
- Nexus configuration and design - VDC, VPC, OTV, LISP, FabricPatch, DCNM
- ARUBA Switching and Wireless - - Cisco Enterprise Wireless communication design, configuration. Configuring Lightweight and Autonomous APs, WLAN Controllers, PRIME - Bridging, outdoor/mesh - LDP, TDP, RSVP Label distribution - MPBGP-VPNv4, Multi-VRF and VRF-Lite
- Application and WAN Optimization appliance design and configuration - Appliances such as Riverbed, WLC, SD-WAN - Cisco® CCNA certificate OR equivalent experience
- Strong communication skills
- Solid documentation experience with Microsoft® Visio, Word, and Excel
- Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. - Bachelor's Degree or equivalent experience.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Lo sentimos, este trabajo no está disponible en su región
0
Technical Support Intern
Guadalajara, Jalisco
Brightcove
Hoy
Trabajo visto
Descripción Del Trabajo
**Job responsibilities**
- Monitor incoming cases and perform an initial assessment of the issue
- Assist in creating and updating internal documentation for the Support Team
- Ad hoc projects as needed
**Qualifications/Experience**:
- In pursuit of a college degree.
- Experience in a Customer Service organization or call center is a plus.
- Demonstrated ability to lead and manage initiatives to completion.
- Excellent written, oral, and interpersonal communication skills.
- Proven analytical /problem-solving ability.
- Demonstrated ability to learn new skills quickly.
- Ability to work independently and as a part of a team.
- Ability to resolve conflicts in a productive and professional manner.
- Very people-oriented.
- Ability to multitask or prioritize tasks.
- Exposure to online video and rich media technologies is a plus.
**About Brightcove**
As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.
**Working at Brightcove**
As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company's success. We offer competitive benefits and compensation packages.
We offer Remote, Hybrid, and Onsite work arrangements to work in our brand new Guadalajara office located in Puerta de Hierro, part of the metropolitan area of Guadalajara. The office has an open yet focused working space layout and employees enjoy access to stocked kitchens with daily catered lunches and social activities that celebrate a variety of personal interests. We have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcoveand more!-
**Please submit your resume in English to be considered for this job**
LI-MR1
- Monitor incoming cases and perform an initial assessment of the issue
- Assist in creating and updating internal documentation for the Support Team
- Ad hoc projects as needed
**Qualifications/Experience**:
- In pursuit of a college degree.
- Experience in a Customer Service organization or call center is a plus.
- Demonstrated ability to lead and manage initiatives to completion.
- Excellent written, oral, and interpersonal communication skills.
- Proven analytical /problem-solving ability.
- Demonstrated ability to learn new skills quickly.
- Ability to work independently and as a part of a team.
- Ability to resolve conflicts in a productive and professional manner.
- Very people-oriented.
- Ability to multitask or prioritize tasks.
- Exposure to online video and rich media technologies is a plus.
**About Brightcove**
As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.
**Working at Brightcove**
As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company's success. We offer competitive benefits and compensation packages.
We offer Remote, Hybrid, and Onsite work arrangements to work in our brand new Guadalajara office located in Puerta de Hierro, part of the metropolitan area of Guadalajara. The office has an open yet focused working space layout and employees enjoy access to stocked kitchens with daily catered lunches and social activities that celebrate a variety of personal interests. We have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcoveand more!-
**Please submit your resume in English to be considered for this job**
LI-MR1
Lo sentimos, este trabajo no está disponible en su región
1
Technical Support Representative
Guadalajara, Jalisco
Nextiva
Hoy
Trabajo visto
Descripción Del Trabajo
At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We're not your parent's phone company.
Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.
Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don't study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we're the backbone of the economy.
By joining our global team, you're saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.
**We're actively looking for amazing people like you to join our team!**
The Technical Support Representative I is an entry-level role responsible for assisting clients at the initial set up of their account. The role provides daily support to users of various technology systems including answering questions, analyzing problems and quickly forming solutions to return systems to proper operation.
**Key Responsibilities**:
- Communicating clearly and effectively with end users, colleagues and management to quickly resolve issues and ensure customer satisfaction
- Provisioning and maintaining hardware, software and other equipment to meet client requirements and routinely observing operational performance and installing updates
- Maintaining detailed records of daily interactions with customers, installation activities, reported issues and completed solutions along with any further actions required of support or management
- Effectively communicating with leadership and resource staff to continually improve technical and customer service skills
- Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude. Increasing personal technical knowledge by consuming trade publications, administration manuals and technical articles/videos
**Qualifications**:
- High school diploma
- Positive and flexible attitude for working in a fast-paced team across various functions
- Strong commitment to supporting customer satisfaction with Nextiva's services and products
- Willingness to learn through on-the-job training and technical articles and videos
- Grasping technical concepts quickly and explain them to others in an effective and knowledgeable manner
- Excellent de-escalations skills including empathy and the ability to maintain a professional composure during all customer and colleague contacts and interactions
- Strong work ethic and capacity to thrive in a fast-paced environment
- Clear, concise and effective written and verbal communication skills
- The ability to quickly to identify problems, form solutions and execute step-by-step troubleshooting procedures
- Working knowledge of PC and Mac operating systems and Microsoft Office Applications
- Experience working at a help desk or in a customer service/tech support call center preferred
**So, why Nextiva?**
Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We're outpacing our competitors, and it's an exciting time to join our team. If you're looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We're passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we've earned many more accolades along the way.
LI-AR1
Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.
Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don't study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we're the backbone of the economy.
By joining our global team, you're saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.
**We're actively looking for amazing people like you to join our team!**
The Technical Support Representative I is an entry-level role responsible for assisting clients at the initial set up of their account. The role provides daily support to users of various technology systems including answering questions, analyzing problems and quickly forming solutions to return systems to proper operation.
**Key Responsibilities**:
- Communicating clearly and effectively with end users, colleagues and management to quickly resolve issues and ensure customer satisfaction
- Provisioning and maintaining hardware, software and other equipment to meet client requirements and routinely observing operational performance and installing updates
- Maintaining detailed records of daily interactions with customers, installation activities, reported issues and completed solutions along with any further actions required of support or management
- Effectively communicating with leadership and resource staff to continually improve technical and customer service skills
- Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude. Increasing personal technical knowledge by consuming trade publications, administration manuals and technical articles/videos
**Qualifications**:
- High school diploma
- Positive and flexible attitude for working in a fast-paced team across various functions
- Strong commitment to supporting customer satisfaction with Nextiva's services and products
- Willingness to learn through on-the-job training and technical articles and videos
- Grasping technical concepts quickly and explain them to others in an effective and knowledgeable manner
- Excellent de-escalations skills including empathy and the ability to maintain a professional composure during all customer and colleague contacts and interactions
- Strong work ethic and capacity to thrive in a fast-paced environment
- Clear, concise and effective written and verbal communication skills
- The ability to quickly to identify problems, form solutions and execute step-by-step troubleshooting procedures
- Working knowledge of PC and Mac operating systems and Microsoft Office Applications
- Experience working at a help desk or in a customer service/tech support call center preferred
**So, why Nextiva?**
Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We're outpacing our competitors, and it's an exciting time to join our team. If you're looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We're passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we've earned many more accolades along the way.
LI-AR1
Lo sentimos, este trabajo no está disponible en su región
2
Bilingual Technical Support
Guadalajara, Jalisco
AT&T Mexico
Hoy
Trabajo visto
Descripción Del Trabajo
This is your chance to make your mark. Introducing our customers to the world’s most robust network all while delivering best-in-class service. You’re the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology. And you’ll get the satisfaction of helping others and connecting our customers to what matters most to them every day. #connectourcustomers
As a Bilingual Tech Support Representative, you'll help connect our customers everywhere they live and work. You'll work with personal and business customers to resolve a variety of technical issues on smartphones and wearables that connect to our wireless network, supporting everything from simple device settings to complex technical challenges. Your day will be spent using your critical thinking to research technical cases in a wide variety of internal and external sources, and identify a root cause, how to fix, as well as follow up with the customer to implement the solution and ensure satisfaction.
Using your technical tools, extensive training, and critical thinking, you’ll be an ambassador to the customer’s resolution. You’ll be equipped and empowered to not only understand what’s occurred prior to and during the customer’s case, but also continue with diagnosing, researching and solving complex problems that may require additional expertise. You’ll be able to identify when customer contact is justified, and based on your research you'll have all the information and resources you need for one contact resolution.
**What you’ll bring**:
Advanced English Fluency to engage with U.S. customers, including reading, writing and understanding technical documentation.
Curiosity about technology. If you’ve ever clicked 20 links deep in a wiki article and come out an engineering expert, let’s chat.
Knowledge and ability to navigate Windows, iOS, Android and cloud services (iCloud, Google Drive, OneDrive).
Qualified applicants will have at least 1 year experience in Tech Support role for remote users & troubleshooting.
Ability to work in person based in our office for most of your work shift. Only if required by the Business, alternating in-office work and remote work is based on several factors, including operation’s needs, facility capacity, and overall performance. For this you need to ensure a suitable space to work and reliable and high-speed internet connection (at least 20mbps wired connection).
Changing the speed of business comes with many rewards -starting with your paycheck.
**Monthly Base Salary**: MXN$33,000 (before Taxes)
Monthly Grocery vouchers MXN $,112
Monthly Restaurant vouchers MXN 2,490
In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
Major medical Insurance
Life Insurance
Saving Fund
30 days of Christmas Bonus
Vacation days, plus three personal days,onsite medical and more.
50% discount on five lines of AT&T Wireless service.
Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.
Work From Home?
How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 8:00 am to 8:00 pm CST, Monday to Sunday (considering Daylight Saving Time & Holidays)
Is training paid?
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.
As a Bilingual Tech Support Representative, you'll help connect our customers everywhere they live and work. You'll work with personal and business customers to resolve a variety of technical issues on smartphones and wearables that connect to our wireless network, supporting everything from simple device settings to complex technical challenges. Your day will be spent using your critical thinking to research technical cases in a wide variety of internal and external sources, and identify a root cause, how to fix, as well as follow up with the customer to implement the solution and ensure satisfaction.
Using your technical tools, extensive training, and critical thinking, you’ll be an ambassador to the customer’s resolution. You’ll be equipped and empowered to not only understand what’s occurred prior to and during the customer’s case, but also continue with diagnosing, researching and solving complex problems that may require additional expertise. You’ll be able to identify when customer contact is justified, and based on your research you'll have all the information and resources you need for one contact resolution.
**What you’ll bring**:
Advanced English Fluency to engage with U.S. customers, including reading, writing and understanding technical documentation.
Curiosity about technology. If you’ve ever clicked 20 links deep in a wiki article and come out an engineering expert, let’s chat.
Knowledge and ability to navigate Windows, iOS, Android and cloud services (iCloud, Google Drive, OneDrive).
Qualified applicants will have at least 1 year experience in Tech Support role for remote users & troubleshooting.
Ability to work in person based in our office for most of your work shift. Only if required by the Business, alternating in-office work and remote work is based on several factors, including operation’s needs, facility capacity, and overall performance. For this you need to ensure a suitable space to work and reliable and high-speed internet connection (at least 20mbps wired connection).
Changing the speed of business comes with many rewards -starting with your paycheck.
**Monthly Base Salary**: MXN$33,000 (before Taxes)
Monthly Grocery vouchers MXN $,112
Monthly Restaurant vouchers MXN 2,490
In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
Major medical Insurance
Life Insurance
Saving Fund
30 days of Christmas Bonus
Vacation days, plus three personal days,onsite medical and more.
50% discount on five lines of AT&T Wireless service.
Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.
Work From Home?
How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 8:00 am to 8:00 pm CST, Monday to Sunday (considering Daylight Saving Time & Holidays)
Is training paid?
Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.
Lo sentimos, este trabajo no está disponible en su región
3
Technical Support Engineer - Tier 1
Guadalajara, Jalisco
Brightcove
Hoy
Trabajo visto
Descripción Del Trabajo
**About Brightcove**
Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We're hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world's most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.
As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When a video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence, and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of global infrastructure. We take our video seriously, and we take great pride in doing it as one team.
**Position Overview**
**Responsibilities**:
- Analyze technical trends and recommend product and documentation enhancements.
- Actively contribute to our online community and knowledge database for up-to-date customer information and solutions. This is a global team, so this role will be interacting closely with Support offices in the US, Mexico, Europe, Australia, Singapore, and Japan, as well as with customers around the world.
- Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.
**Qualifications/Experience**
- 1-2+ years work experience in a customer focused position.
- Fluency in written and spoken English is required.
- Exposure to online technical problem solving and triage.
- Proven ability to work with the team to quickly and calmly resolve technical issues.
- Understanding of internet technologies including browsers, networking, firewalls & proxy servers.
- Required to be flexible, detail oriented and organized with the ability to multi-task.
- Working knowledge of web-based technologies, including HTML, XML, FTP, JavaScript, and CSS.
- Familiarity and working knowledge with online video and rich media.
- Working knowledge of Internet Networking processes
**WORKING AT BRIGHTCOVE**
As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company's success.
Brightcove offers a variety of perks dependent upon where you live, such as competitive compensation, restricted stock units, 401k matching, and tuition reimbursement, as well as unlimited PTO, and more! Brightcove has brand new office space in downtown Boston, Guadalajara (Mexico), and soon London. We have more offices in Funchal (Portugal), Tokyo (Japan), Singapore, Sydney (Australia), Mumbai and Chennai (India). Employees enjoy access to fully-stocked kitchens and social activities in any of our 14 offices globally.
Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We're hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world's most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.
As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When a video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence, and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of global infrastructure. We take our video seriously, and we take great pride in doing it as one team.
**Position Overview**
**Responsibilities**:
- Analyze technical trends and recommend product and documentation enhancements.
- Actively contribute to our online community and knowledge database for up-to-date customer information and solutions. This is a global team, so this role will be interacting closely with Support offices in the US, Mexico, Europe, Australia, Singapore, and Japan, as well as with customers around the world.
- Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.
**Qualifications/Experience**
- 1-2+ years work experience in a customer focused position.
- Fluency in written and spoken English is required.
- Exposure to online technical problem solving and triage.
- Proven ability to work with the team to quickly and calmly resolve technical issues.
- Understanding of internet technologies including browsers, networking, firewalls & proxy servers.
- Required to be flexible, detail oriented and organized with the ability to multi-task.
- Working knowledge of web-based technologies, including HTML, XML, FTP, JavaScript, and CSS.
- Familiarity and working knowledge with online video and rich media.
- Working knowledge of Internet Networking processes
**WORKING AT BRIGHTCOVE**
As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company's success.
Brightcove offers a variety of perks dependent upon where you live, such as competitive compensation, restricted stock units, 401k matching, and tuition reimbursement, as well as unlimited PTO, and more! Brightcove has brand new office space in downtown Boston, Guadalajara (Mexico), and soon London. We have more offices in Funchal (Portugal), Tokyo (Japan), Singapore, Sydney (Australia), Mumbai and Chennai (India). Employees enjoy access to fully-stocked kitchens and social activities in any of our 14 offices globally.
Lo sentimos, este trabajo no está disponible en su región
4
Tier One Technical Support
Guadalajara, Jalisco
IBM
Hoy
Trabajo visto
Descripción Del Trabajo
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
- Assist with the, maintenance and documentation of all
facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network,
workstations, and equipment.
- Assist with the communications and information
hardware and software, with primary responsibility for clients devices
systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing
system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
Responsibilities and Duties
- Work within our ticketing system to create detailed work logs and technical
documentation.
- Use appropriate communication and documentation to inform team of important
issues and information which will help improve team performance. Inform and
coordinate with Operations and other computer users of procedures that would
interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for
follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on
call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.
- Treat co-workers and members with respect and courtesy.
**Qualifications**:
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can
understand.
**Required Technical and Professional Expertise**
Ability to independently own and manage an initiative
Demonstrated problem-solving and analytics skills
Ability to work with customers and previous experience working with customers
Demonstrated experience in Support Center on call
Agents must have good written and verbal English skills
Excellent customer service
**Preferred Technical and Professional Expertise**
None
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
- Assist with the, maintenance and documentation of all
facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network,
workstations, and equipment.
- Assist with the communications and information
hardware and software, with primary responsibility for clients devices
systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing
system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
Responsibilities and Duties
- Work within our ticketing system to create detailed work logs and technical
documentation.
- Use appropriate communication and documentation to inform team of important
issues and information which will help improve team performance. Inform and
coordinate with Operations and other computer users of procedures that would
interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for
follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on
call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.
- Treat co-workers and members with respect and courtesy.
**Qualifications**:
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can
understand.
**Required Technical and Professional Expertise**
Ability to independently own and manage an initiative
Demonstrated problem-solving and analytics skills
Ability to work with customers and previous experience working with customers
Demonstrated experience in Support Center on call
Agents must have good written and verbal English skills
Excellent customer service
**Preferred Technical and Professional Expertise**
None
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
5
Tier One Technical Support
Guadalajara, Jalisco
IBM
Hoy
Trabajo visto
Descripción Del Trabajo
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
- Assist with the, maintenance and documentation of all
facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network,
workstations, and equipment.
- Assist with the communications and information
hardware and software, with primary responsibility for clients devices
systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing
system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
Responsibilities and Duties
- Work within our ticketing system to create detailed work logs and technical
documentation.
- Use appropriate communication and documentation to inform team of important
issues and information which will help improve team performance. Inform and
coordinate with Operations and other computer users of procedures that would
interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for
follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on
call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.
- Treat co-workers and members with respect and courtesy.
**Qualifications**:
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can
understand.
**Required Technical and Professional Expertise**
Ability to independently own and manage an initiative
Demonstrated problem-solving and analytics skills
Ability to work with customers and previous experience working with customers
Demonstrated experience in Support Center on call
Agents must have good written and verbal English skills
Excellent customer service
**Preferred Technical and Professional Expertise**
None
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
- Assist with the, maintenance and documentation of all
facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network,
workstations, and equipment.
- Assist with the communications and information
hardware and software, with primary responsibility for clients devices
systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing
system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
Responsibilities and Duties
- Work within our ticketing system to create detailed work logs and technical
documentation.
- Use appropriate communication and documentation to inform team of important
issues and information which will help improve team performance. Inform and
coordinate with Operations and other computer users of procedures that would
interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for
follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on
call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.
- Treat co-workers and members with respect and courtesy.
**Qualifications**:
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can
understand.
**Required Technical and Professional Expertise**
Ability to independently own and manage an initiative
Demonstrated problem-solving and analytics skills
Ability to work with customers and previous experience working with customers
Demonstrated experience in Support Center on call
Agents must have good written and verbal English skills
Excellent customer service
**Preferred Technical and Professional Expertise**
None
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
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6
Tier One Technical Support
Guadalajara, Jalisco
IBM
Hoy
Trabajo visto
Descripción Del Trabajo
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
- Assist with the, maintenance and documentation of all
facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network,
workstations, and equipment.
- Assist with the communications and information
hardware and software, with primary responsibility for clients devices
systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing
system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
Responsibilities and Duties
- Work within our ticketing system to create detailed work logs and technical
documentation.
- Use appropriate communication and documentation to inform team of important
issues and information which will help improve team performance. Inform and
coordinate with Operations and other computer users of procedures that would
interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for
follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on
call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.
- Treat co-workers and members with respect and courtesy.
**Qualifications**:
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can
understand.
**Required Technical and Professional Expertise**
Ability to independently own and manage an initiative
Demonstrated problem-solving and analytics skills
Ability to work with customers and previous experience working with customers
Demonstrated experience in Support Center on call
Agents must have good written and verbal English skills
Excellent customer service
**Preferred Technical and Professional Expertise**
None
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
**About IBM**
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
- Assist with the, maintenance and documentation of all
facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network,
workstations, and equipment.
- Assist with the communications and information
hardware and software, with primary responsibility for clients devices
systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing
system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
Responsibilities and Duties
- Work within our ticketing system to create detailed work logs and technical
documentation.
- Use appropriate communication and documentation to inform team of important
issues and information which will help improve team performance. Inform and
coordinate with Operations and other computer users of procedures that would
interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for
follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on
call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.
- Treat co-workers and members with respect and courtesy.
**Qualifications**:
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can
understand.
**Required Technical and Professional Expertise**
Ability to independently own and manage an initiative
Demonstrated problem-solving and analytics skills
Ability to work with customers and previous experience working with customers
Demonstrated experience in Support Center on call
Agents must have good written and verbal English skills
Excellent customer service
**Preferred Technical and Professional Expertise**
None
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
**About IBM**
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
7
Tier One Technical Support
Guadalajara, Jalisco
IBM
Hoy
Trabajo visto
Descripción Del Trabajo
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
Do you like Technology, helping people, and solving problems? This role is for you! As a Tier 1 Technical Support Representative some of your responsibilities will be:
- Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network, workstations, and equipment.
- Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.
**Required Technical and Professional Expertise**
- Ability to independently own and manage an initiative
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can understand.
- Demonstrated problem-solving and analytics skills
- Demonstrated experience in Support Center on call
- Advanced written and verbal English skills
- Excellent customer service
**Preferred Technical and Professional Expertise**
None
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
Do you like Technology, helping people, and solving problems? This role is for you! As a Tier 1 Technical Support Representative some of your responsibilities will be:
- Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network, workstations, and equipment.
- Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.
**Required Technical and Professional Expertise**
- Ability to independently own and manage an initiative
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can understand.
- Demonstrated problem-solving and analytics skills
- Demonstrated experience in Support Center on call
- Advanced written and verbal English skills
- Excellent customer service
**Preferred Technical and Professional Expertise**
None
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
8
Tier One Technical Support
Guadalajara, Jalisco
IBM
Hoy
Trabajo visto
Descripción Del Trabajo
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
Do you like Technology, helping people, and solving problems? This role is for you! As a Tier 1 Technical Support Representative some of your responsibilities will be:
- Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network, workstations, and equipment.
- Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.
CRMMEX_22
**Required Technical and Professional Expertise**
- Ability to independently own and manage an initiative
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can understand.
- Demonstrated problem-solving and analytics skills
- Demonstrated experience in Support Center on call
- Advanced written and verbal English skills
- Excellent customer service
**Preferred Technical and Professional Expertise**
None
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
Do you like Technology, helping people, and solving problems? This role is for you! As a Tier 1 Technical Support Representative some of your responsibilities will be:
- Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network, workstations, and equipment.
- Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.
CRMMEX_22
**Required Technical and Professional Expertise**
- Ability to independently own and manage an initiative
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can understand.
- Demonstrated problem-solving and analytics skills
- Demonstrated experience in Support Center on call
- Advanced written and verbal English skills
- Excellent customer service
**Preferred Technical and Professional Expertise**
None
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Lo sentimos, este trabajo no está disponible en su región
9