75 Ofertas de Barista Starbucks Zona San Pedro Garza García en Monterrey

A global manufacturing company is seeking a Customer Service Representative to manage customer accounts, ensure on-time communication, and support order fulfillment processes. This role will be key in building strong client relationships, ensuring customer satisfaction, and coordinating with internal teams to meet business objectives.

Qualifications

• Bachelor’s Degree in Business Administration, International Business, or related field (preferred).
• 2+ years of experience in customer service, account management, or order management (manufacturing or automotive industry preferred).
• Strong communication and interpersonal skills.
• Proficiency in MS Office and ERP systems (SAP or similar).
• Ability to handle customer inquiries, complaints, and escalations effectively.
• Organizational and problem-solving skills with attention to detail.
• Bilingual (Spanish & English) required for customer and internal communication

Key Responsibilities

• Act as the main point of contact for assigned customer accounts.
• Manage orders from entry to delivery, ensuring accuracy and on-time performance.
• Handle customer inquiries and resolve issues quickly and professionally.
• Monitor inventory levels and coordinate with planning, logistics, and production teams.
• Provide updates on order status, shipping, and delivery schedules.
• Support customer audits, visits, and quality-related communications.
• Maintain accurate customer data and records in ERP systems.
• Prepare reports and analysis to support account performance and KPIs.
• Promote continuous improvement in customer service processes.

The position:

The CSS is mainly in charge of processing customer orders in the system, as well as verifying inventories and following up on back orders with the necessary departments such as Replenishment and Receiving/Shipping, thus ensuring that customers receive their orders in a timely manner. The position will be part of the Customer Service Center, which reports to North American operations.

Main responsibilities:

• Primary responsibility will be Sales Orders Entry.
• Manage Backlog and follow Backorders.
• Billing activities (upload invoices into customer portals).
• Inventory reports (manage inventory levels).
• Proactively identify possible issues impacting customer delivery dates and work with cross functional teams to mitigate risk.
• Handling customer requests such as deliveries appointments, ETA´s, quotes, etc.

What you need to succeed:

• Advanced level of English (C1) is required.
• Bachelor’s degree.
• Proficiency in Office 365 (Outlook, Team, Excel), ERP.
• Internal and external customer knowledge (desirable).
• Customer service oriented.
• Able to identify the urgency of tasks and prioritize the various tasks/ demands accordingly.

The position:

The CSS is mainly in charge of processing customer orders in the system, as well as verifying inventories and following up on back orders with the necessary departments such as Replenishment and Receiving/Shipping, thus ensuring that customers receive their orders in a timely manner. The position will be part of the Customer Service Center, which reports to North American operations.

Main responsibilities:

• Primary responsibility will be Sales Orders Entry.
• Manage Backlog and follow Backorders.
• Billing activities (upload invoices into customer portals).
• Inventory reports (manage inventory levels).
• Proactively identify possible issues impacting customer delivery dates and work with cross functional teams to mitigate risk.
• Handling customer requests such as deliveries appointments, ETA ́s, quotes, etc.

What you need to succeed:

• Advanced level of English (C1) is required.
• Bachelor’s degree.
• Proficiency in Office 365 (Outlook, Team, Excel), ERP.
• Internal and external customer knowledge (desirable).
• Customer service oriented.
• Able to identify the urgency of tasks and prioritize the various tasks/ demands accordingly.

A global manufacturing company is seeking a Customer Service Representative to manage customer accounts, ensure on-time communication, and support order fulfillment processes. This role will be key in building strong client relationships, ensuring customer satisfaction, and coordinating with internal teams to meet business objectives.

Qualifications

• Bachelor’s Degree in Business Administration, International Business, or related field (preferred).
• 2+ years of experience in customer service, account management, or order management (manufacturing or automotive industry preferred).
• Strong communication and interpersonal skills.
• Proficiency in MS Office and ERP systems (SAP or similar).
• Ability to handle customer inquiries, complaints, and escalations effectively.
• Organizational and problem-solving skills with attention to detail.
• Bilingual (Spanish & English) required for customer and internal communication

Key Responsibilities

• Act as the main point of contact for assigned customer accounts.
• Manage orders from entry to delivery, ensuring accuracy and on-time performance.
• Handle customer inquiries and resolve issues quickly and professionally.
• Monitor inventory levels and coordinate with planning, logistics, and production teams.
• Provide updates on order status, shipping, and delivery schedules.
• Support customer audits, visits, and quality-related communications.
• Maintain accurate customer data and records in ERP systems.
• Prepare reports and analysis to support account performance and KPIs.
• Promote continuous improvement in customer service processes.