12 Ofertas de Call Center en Chihuahua

_**Objetivos del Puesto**_
- **Funciones generales**_
- Brindar Atención y servicio al cliente por llamada o personalmente.
- Generar reportes de incidencias y canalizarlos al área correspondiente para que sean analizados y resueltos de forma definitiva.
- Seguimiento a Ticket´s de incidencias hasta quedar concluidos de forma eficiente
- Revisión y soporte remoto a cajeros
- Envió de Comprobantes de pago a usuarios.
- Análisis y envió de reportes.
- Seguimiento de pagos en los cajeros, app y web.
- Seguimiento de reportes por devoluciones de dinero.
- Revisión y análisis de LOG´S
- **Habilidades y Conocimientos**_
- Excelentes habilidades de comunicación, vocación de servicio, orientación al cliente y pro-actividad.
- Comunicarse claramente, tanto de manera escrita como oral, con visitantes, clientes y empleados.
- Ser capaz de crear y mantener relaciones profesionales duraderas y de anticipar las necesidades de los clientes.
- Mantenerse calmado durante situaciones adversas y manejar la situación de manera educada, discreta y efectiva.
- Organizado y capaz de manejar su tiempo de forma eficiente.
- Ser capaz de manejar varias tareas al mismo tiempo y de trabajar bajo presión en un entorno dinámico y activo.
- Ser capaz de archivar documentos y de mantener el área de recepción limpia y ordenada en todo momento.
- Capacidad analítica y habilidad para resolver conflictos.
- Anticiparse a las necesidades y expectativas de los clientes.
- Pro-actividad, paciencia y resiliencia.
- Ser capaz de procesar textos, utilizar hojas de cálculo y manejar bases de datos.
- Motivado, decidido, responsable y determinado a ofrecer el mejor servicio.
- Manejar un perfil de apariencia profesional.
- **Requisitos**_
- Escolaridad mínima preparatoria concluida o carrera trunca en Computación.
- 2 años de experiência en atención y servicio al cliente.
- **Excelente presentación.**:

- Conocimiento en paquete office: Excel, Word y PowerPoint.
- **Edad de 25 a 35 años.**:

- Autodirigido
- Disponibilidad de horario.
- Trabajo bajo presión.
- **Sin problema de transporte.**:

- **Responsable**.
- Trabajo en Equipo.

Tipo de puesto: Tiempo completo

Salario: $8,000.00 - $10,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Uniformes gratuitos

Lugar de trabajo: Empleo presencial

Descripción de la vacante

IMPORTANTE EMPRESA A NIVEL NACIONAL SOLICITA:
**AGENTE TELEFONICO BILINGUE ( ATENCIÓN A CLIENTES Y VENTA CRUZADA )**

**Requisitos**:
*INGLES AVANZADO ( INDISPENSABLE)

*BACHILLERATO CONCLUIDO CON CERTIFICADO (INDISPENSABLE)

*VENTANA DE SERVICIO DE 8:00 AM A 8:00 PM / **DISPONIBILIDAD DE HORARIO**

*DOS DÍAS DE DESCANSO : ENTRE SEMANA

**INDISPENSABLE TENER ESTABILIDAD LABORAL MINIMO DE 6 MESES EN EL ÚLTIMO EMPLEO, COMPROBABLE EN REPORTE DE SEMANAS COTIZADAS IMSS.**

*EXPERIENCIA COMPROBABLE DE 6 MESES EN CALL CENTER**:EXCELENTE SERVICIO AL CLIENTE Y FACILIDAD DE PALABRA**

*TENER DOCUMENTACIÓN EN REGLA

*ES UNA VACANTE PRESENCIAL

*INDISPENSABLE RADICAR CERCA DE AZCAPOTZALCO

**INDISPENSABLE TENER ESTABILIDAD LABORAL EN REPORTE DE SEMANAS COTIZADAS IMSS**

OFRECEMOS:
SUELDO PROMEDIO MENSUAL DE 18 MIL ( PAGO POR HORA DE 107.14)

PRESTACIONES DE LEY DESDE EL PRIMER DÍA

PRESTACIONES SUPERIORES A LOS 90 DÍAS: SEGURO DE GASTOS MÉDICOS MAYORES, SEGURO DENTAL, SEGURO VISUAL Y SEGURO DE VIDA.

CONTRATACIÓN DIRECTA POR LA EMPRESA

PAGO QUINCENAL

CAPACITACIÓN PAGADA AL 100%

*PARA POSTULARSE DEBES CUMPLIR CON EL 100% DEL LOS REQUISITOS Y ENVIAR EL CV CON FOTOGRAFÍA.

**Job Types**: Full-time, Permanent

Pay: $18,000.00 - $18,001.00 per month

Work Location: In person

Join Resideo's One IT team that offers IT support to Resideo end users across the globe. You will deliver the most effective, secure and responsive service to our customers and enable them to make informed decisions in a connected way. You will provide contemporary services and make it easy for users to engage with IT. You will support a growing user base, while managing multiple projects simultaneously. You will guide junior staff and be the point of escalation for complex technical issues. You will perform root cause analysis and ensure closure of issues to ensure the highest levels of customer satisfaction. Provide accurate and fast solutions to IT issues to help customers achieve a consistent, seamless IT experience in a fast paced environment. Recommend and implement improvements and root cause analysis to deliver the best timely solutions, improving customer satisfaction and experience. Implement plans and recommend changes to hardware, software and processes to achieve department goals and ensure best in class IT Support.
**JOB DUTIES:**
+ Provide end-to-end IT support to ensure seamless user experience and system functionality.
+ Create and maintain self-help documentation to empower users and reduce support requests.
+ Set up, configure, and decommission IT assets in alignment with lifecycle management policies.
+ Maintain accurate documentation and generate reports to support IT operations and compliance.
+ Deliver end-user training to promote effective use of IT tools and systems.
+ Test, troubleshoot, and develop solutions for technical issues to ensure long-term resolution.
+ Participate in internal and external audits by providing required IT documentation and support.
+ Perform root cause analysis to identify and resolve recurring technical problems.
+ Monitor, track, and follow up on issue resolution to ensure timely closure and user satisfaction.
+ Manage and maintain inventory of IT equipment and supplies.
+ Lead and coordinate IT projects and initiatives with service providers and internal teams.
**YOU MUST HAVE:**
+ Fluent in conversational English with strong communication skills.
+ Minimum 5 years of IT experience within the manufacturing industry.
+ Proficient in Windows OS, Microsoft Office 365, and IT hardware support.
+ Experienced in coordinating cross-functional teams for IT project execution.
**WE VALUE:**
+ Experience with SharePoint and Microsoft Suite
+ Client service experience, Bachelor's degree is a plus
+ Understand networking concepts; servers; LANs/WAN
+ Experience in root cause analysis and technical diagnostics
+ Excellent customer focus
+ Conveys information with clarity, ensuring messages are understood across diverse, global teams
+ Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems
+ Programming knowledge is a plus
+ Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
**WHAT'S IN IT FOR YOU?**
+ Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
+ A collaborative and inclusive work environment where your contributions are valued.
+ Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
+ Access to cutting-edge tools, resources, and a supportive team to help you excel.
+ The chance to work with a global, innovative company shaping the future in its industry.
#LI-JB1
#LI-ONSITE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

Join Resideo's One IT team that offers IT support to Resideo end users across the globe. You will oversee and deliver effective technical customer support to a growing user base, while delivering solutions and managing multiple projects and issues simultaneously in a fast paced environment and enable users to make informed decisions in a connected way. You will participate in prioritization, enhancements, break fix activities and stability analysis. You will guide support staff, be the point of escalation for complex issues, perform root cause analysis, track and enable resolution and permanent fixes of issues to ensure the highest levels of customer satisfaction and premier customer experience. Create a positive IT experience for all customer by leveraging your analysis skills to deep dive complex IT issues. Leverage your change management skills to Implement timely IT improvements to improve overall Customer Satisfaction. Achieve challenging department goals and ensure best in class IT Support.

**JOB DUTIES**:

- Deliver end-to-end specialized IT support tailored to manufacturing operations.
- Lead and manage a support team of up to 4 members, ensuring high performance and service quality.
- Provide simultaneous IT support across two manufacturing sites, maintaining consistent service levels.
- Oversee vendor relationships, including coordination, performance tracking, and issue resolution.
- Manage the procurement, setup, and decommissioning of IT assets in line with lifecycle policies.
- Maintain accurate documentation and generate reports to support audits and operational transparency.
- Develop user-friendly IT guides and deliver training to enhance user self-sufficiency.
- Test and implement effective solutions for technical issues, ensuring long-term stability.
- Actively participate in internal and external audits, providing required documentation and support.
- Identify potential issues proactively and implement preventive measures.
- Perform in-depth troubleshooting and root cause analysis to resolve recurring problems.Monitor and maintain IT equipment inventory to ensure availability and readiness.

**YOU MUST HAVE**:

- 7+ years of IT experience in the manufacturing industry with a strong understanding of operational environments.
- Proven experience leading and mentoring IT support teams to deliver high-quality service.
- Proficient in SharePoint and the Microsoft 365 suite for collaboration and productivity.
- Fluent in conversational English with excellent communication and interpersonal skills.Proactive, results-oriented, and driven by a preventive and continuous improvement mindset.

**WE VALUE**:

- Client service experience
- Experience in continuous improvement and risk assessment
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
- Excellent customer focus
- Conveys information with clarity, ensuring messages are understood across diverse, global teams
- Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customersProgramming knowledge is a plus.

**WHAT'S IN IT FOR YOU?**
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.The chance to work with a global, innovative company shaping the future in its industry.#LI-JB1

LI-ONSITE

Join Resideo's One IT team that offers IT support to Resideo end users across the globe. You will deliver the most effective, secure and responsive service to our customers and enable them to make informed decisions in a connected way. You will provide contemporary services and make it easy for users to engage with IT. You will support a growing user base, while managing multiple projects simultaneously. You will guide junior staff and be the point of escalation for complex technical issues. You will perform root cause analysis and ensure closure of issues to ensure the highest levels of customer satisfaction. Provide accurate and fast solutions to IT issues to help customers achieve a consistent, seamless IT experience in a fast paced environment. Recommend and implement improvements and root cause analysis to deliver the best timely solutions, improving customer satisfaction and experience. Implement plans and recommend changes to hardware, software and processes to achieve department goals and ensure best in class IT Support.

**JOB DUTIES**:

- Provide end-to-end IT support to ensure seamless user experience and system functionality.
- Create and maintain self-help documentation to empower users and reduce support requests.
- Set up, configure, and decommission IT assets in alignment with lifecycle management policies.
- Maintain accurate documentation and generate reports to support IT operations and compliance.
- Deliver end-user training to promote effective use of IT tools and systems.
- Test, troubleshoot, and develop solutions for technical issues to ensure long-term resolution.
- Participate in internal and external audits by providing required IT documentation and support.
- Perform root cause analysis to identify and resolve recurring technical problems.
- Monitor, track, and follow up on issue resolution to ensure timely closure and user satisfaction.
- Manage and maintain inventory of IT equipment and supplies.Lead and coordinate IT projects and initiatives with service providers and internal teams.

**YOU MUST HAVE**:

- Fluent in conversational English with strong communication skills.
- Minimum 5 years of IT experience within the manufacturing industry.
- Proficient in Windows OS, Microsoft Office 365, and IT hardware support.Experienced in coordinating cross-functional teams for IT project execution.

**WE VALUE**:

- Experience with SharePoint and Microsoft Suite
- Client service experience, Bachelor's degree is a plus
- Understand networking concepts; servers; LANs/WAN
- Experience in root cause analysis and technical diagnostics
- Excellent customer focus
- Conveys information with clarity, ensuring messages are understood across diverse, global teams
- Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems
- Programming knowledge is a plusEffectively demonstrates ability to deliver on complex situations or problems without guidance or supervision

**WHAT'S IN IT FOR YOU?**
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.The chance to work with a global, innovative company shaping the future in its industry.

LI-JB1

LI-ONSITE

**High School diploma**
- **Bilingual Spanish-English from Intermediate to Advanced**
- **Sales and customer service profiles are welcome**

**Job Types**: Full-time, Part-time

Ability to commute/relocate:

- 31104, Chihuahua, Chih.: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

**High School diploma**
- **Bilingual Spanish-English from Intermediate to Advanced**
- **Sales and customer service profiles are welcome**

**Job Types**: Full-time, Part-time

Ability to commute/relocate:

- 31104, Chihuahua, Chih.: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

The main objective of the **_Material Customer Service_** is to provide customer support to a set list of customer accounts. Has three main focus areas:

- Maintenance and understanding of customer demands
- Managing customer shipments
- Managing communication around areas that impact demand and/or shipments

**Your Responsibilities**:

- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
- Developing inventory, production and delivery plans for the customer
- Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations
- Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
- Anticipating customers’ needs in order to ensure maximum customer satisfaction
- Ensures ownership and business continuity for account coverage

**Qualifications, knowledge and skills**:

- Bachelor’s degree is preferred
- Excellent written and spoken communication skills in Spanish
- Detail oriented with the ability to multi-task and set priorities
- Strong desire and ability to serve customers and solve problems
- Must be able to work well independently and escalate appropriately
- Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis
- Strong knowledge of customer facing ECI processes

Pay: $1.00 - $2.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Supply Chain: 2 years (required)
- Customer Service: 3 years (required)

**Language**:

- english (required)

Work Location: In person

**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Avenida Universidad -Chihuahua, Chihuahua**:
Solvo Global empresa que se dedica al staffing industry conecta talento bilingüe latinoamericano para brindar oportunidad de laborar en empresas internacionales.

Si cuentas con nível de inglés avanzado y te desempeñas en el área de servicio al cliente, ¡esta es tu oportunidad de colaborar con una empresa estadounidense!

**Job description**:
**Responsabilities**:

- **
Listen to customer needs and concerns while demonstrating empathy.**Resolve issues by clarifying problems, researching solutions, and implementing appropriate actions.
- ** Process requests by gathering necessary information and completing transactions.**Identify opportunities to promote service and explain our products.
- ** Maintain accurate records in the call center database.**Collaborate with team members to ensure timely resolution of customer requests.
- ** Stay updated on job knowledge through educational opportunities.**Perform all additional duties as assigned.

**Skills and qualifications**
- **
High school diploma or equivalent.**Strong organizational, communication, and decision-making skills.
- ** Proficient in computer skills, with familiarity in Microsoft Outlook and Excel.**Demonstrates professional telephone etiquette.
- ** Prior experience in a call center setting is beneficial.**Bilingual in Spanish is preferred but not required.
- ** Ability to work effectively in a team-oriented environment.**Strong problem-solving skills and attention to detail.

Monday to Friday 9:30am - 6:30pm CST
On site: Chihuahua

**Salary**: Hasta $16,000 mxn
- **
A commitment to consistent attendance and punctuality is essential for success in this role.**

**Nível de educación deseada**:
Media Superior

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Atención al cliente

**Industria**:
Servicio al Consumidor

**Habilidades**:

- Ingles Avanzado
- Customer Service
- Excelente comunicación