541 Ofertas de Call Center en Mexico

Tambourine is one of the fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.

We are seeking for a Bilingual Call Center Agent - New Sales to join our team in Cancun (Zona Hotelera) for our business unit Reserv (booking engine). Our ideal candidate is analytical, strategy focused, detail oriented, and a great multi-tasker.

Find us at

This is an On-site position at our Cancun Office.

Our New Sales Agents will generate sales primarily through inbound and outbound calls using call center software. To do well in this role you need to have excellent listening and interpersonal skills to build relationships with clients and persuade them to purchase product.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

What we need

• At least 1 year of customer service and sales experience in the hospitality or tourism industry.
• Ideal experience as a Call Center Agent.
• Availability for shift work
• Strong phone handling and active listening skills
• Proficiency in English
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• General computer software knowledge

Role and Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs and wants and provide them with services that meet those needs
• Seize opportunities to upsell products
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets
• Follow up on Sales related Voice Mails
• Manage sales related emails efficiently, with responses expected in within 24-hrs
• Perform Outbound calls for reservation abandonment service

Equal Opportunity Employer:

Tambourine does not discriminate and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.

Estamos buscando una persona comprometida, con excelente actitud y presentación, para integrarse a nuestro equipo como Agente Call Center

Contratación inmediata

Ofrecemos

-*Sueldo base libre de impuestos * apoyo para pasajes

• Prestaciones de ley desde el primer día (Seguro social, prima vacacional, aguinaldo, utilidades)

• Días de descanso en feriados judíos pagados

• Excelente ambiente laboral

Horarios

• Lunes a jueves: turnos rolados de 9:00 a 18:00 o de 12:00 a 21:00 (1 hora de comida)

• Viernes: turno fijo de 9:00 a 17:00 (30 min de comida)

• Domingo: 10:00 a 19:00 (1 hora de comida)

- Descanso: sábados

Requisitos

• Buena actitud y presentación

• Manejo básico de computadora

Envíanos tu CV por este medio

Tipo de puesto: Por tiempo indeterminado

Sueldo: $9,500.00 al mes

Beneficios:

• Descuento de empleados
• Opción a contrato indefinido

Experiencia:

• Call Center: 1 año (Obligatorio)

Lugar de trabajo: Empleo presencial

Escolaridad min.: Bachillerato Tecnológico

Experiencia indispensable 2 años en áreas de Atención a clientes, Call Center, prospección, seguimiento a reclamaciones.

Ofrecer servicios

Recibir llamadas para aclarar dudas del producto o servicio.

Hacerle seguimiento a las solicitudes de los clientes.

Procesar solicitudes de los clientes respecto a los bienes o servicios de la empresa, entre otras.

Competencias:

Orientado a cumplimiento de objetivos

Orientado al Servicio

Trabajo en equipo

Proactividad

Competitividad

Excelente etiqueta telefónica

Disponibilidad para laborar de Lunes a Sábado

Zona de trabajo: Lomas de Angelópolis

Prestaciones:

• Estacionamiento gratuito
• Prestaciones de ley

Oportunidades de crecimiento.

Tipo de puesto: Tiempo completo

Beneficios:

• Estacionamiento gratuito
• Uniformes gratuitos

Escolaridad:

• Bachillerato terminado (Deseable)

Experiencia:

• Servicio Al Cliente / Call Center: 2 años (Obligatorio)

Lugar de trabajo: Empleo presencial

EJECUTIVO TELEVENTA

REQUISITOS:

· Escolaridad: preparatoria concluida

· Experiencia: Mínimo 2 años en el área de ventas, atención a clientes, prospección, cierre de ventas, llamadas de entrada y salida

· DOMINIO DE EXCEL (BÁSICO-INTERMEDIO)

RESPONSABILIDADES

.Realizar llamadas para venta de producto

· Realizar llamadas de seguimiento a la cartera de clientes y tomar el pedido que soliciten

· Prospectar clientes vía telefónica

· Solicitar documentos a los clientes existentes para actualizar expedientes

· Levantar pedidos de ejecutivos de venta

· Realizar actividades administrativas

· Mantener contacto con los choferes de reparto para proporcionar direcciones y pedidos

OFRECEMOS

· Sueldo: $15,900.00 pesos mensuales + prestación de ley + prestaciones superiores

· Horario: de lunes a viernes de 08:00 a 18:00 y sábados de 08:00 a 14:00

· Zona de trabajo: Calle 13 de septiembre, Colonia Escandón, Miguel Hidalgo

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $15,900.00 al mes

Beneficios:

• Aumentos salariales
• Caja de ahorro
• Seguro de vida
• Teléfono de la empresa
• Uniformes gratuitos
• Vales de despensa

Lugar de trabajo: Empleo presencial

Tambourine is one of the fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.

We are seeking for a Bilingual Call Center Agent - New Sales to join our team in Cancun (Zona Hotelera) for our business unit Reserv (booking engine) . Our ideal candidate is analytical, strategy focused, detail oriented, and a great multi-tasker.

Find us at

This is an On-site position at our Cancun Office .

Our New Sales Agents will generate sales primarily through inbound and outbound calls using call center software. To do well in this role you need to have excellent listening and interpersonal skills to build relationships with clients and persuade them to purchase product.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

What we need

• At least 1 year of customer service and sales experience in the hospitality or tourism industry.
• Ideal experience as a Call Center Agent.
• Availability for shift work
• Strong phone handling and active listening skills
• Proficiency in English
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• General computer software knowledge

Role and Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs and wants and provide them with services that meet those needs
• Seize opportunities to upsell products
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets
• Follow up on Sales related Voice Mails
• Manage sales related emails efficiently, with responses expected in within 24-hrs
• Perform Outbound calls for reservation abandonment service

Equal Opportunity Employer:

Tambourine does not discriminate and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.