664 Ofertas de Teleperformance en Mexico
Customer Care
Ciudad de México, Distrito Federal
$900000 - $1200000 Y
American Express
Hoy
Trabajo visto
Descripción Del Trabajo
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
An account protection specialist will be focused in detecting, preventing and stopping possible losses for our organization through account analysis and charge validations. Also, responsible for proving or declining charges requested by establishments or colleagues who are assisting our customers while traveling or in an emergency situation, through detailed analysis in order to prevent possible fraud.
Minimum Qualifications
- Intermediate English and adaptability different communication styles.
- Regulation and policy knowledge, understanding and complying.
- Digital dexterity: Navigate between screens, system knowledge, Outlook, Office, etc.
- High analysis capacity and risk evaluation.
- Excellent writing and verbal communication skills.
- Schedule Availability (Mon - Sun 6:00 am to 12:00 am).
- Availability to cover 8-hour shifts 5 days a week.
- Detail oriented.
Preferred Qualifications
- Adaptability and flexibility to work in dynamic environments.
- Ability to work under pressure.
- Proactive.
- Excellent customer service.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Lo sentimos, este trabajo no está disponible en su región
0
Customer Care Executive
Miguel Hidalgo, Aguascalientes
Serviap Global
Publicado hace 4 días
Trabajo visto
Descripción Del Trabajo
Lideres en la producción de productos especializados para odontología, fibras, resinas y elastómeros, se encuentra en búsqueda de nuevo talento.
Tu misión como Ejecutivo de Atención y Servicio al Cliente será otorgar a los clientes soporte y acompañamiento durante todo el proceso de compraventa (desde la recepción de un pedido hasta su entrega) siendo el enlace principal entre cliente y las diferentes áreas de la empresa cliente.
Modalidad: Presencial.
Ubicación: Col. Granada, Alcaldía Miguel Hidalgo, Ciudad de México.
Beneficios superiores a la ley
Responsabilidades principales :
- Recibir, procesar y administrar pedidos de compra de los clientes, quejas y seguimientos.
- Coordinar y monitorear la logística de preparación y distribución de pedidos en conjunto con los diferentes centros embarcadores. El estatus de los pedidos debe ser comunicado al cliente y área comercial.
- Resolver las consultas de clientes, administrar quejas y garantizar altos niveles de satisfacción del cliente.
- Brindar soporte y trabajar en conjunto con el área comercial para establecer y mantener relaciones de cercanía y confianza con el cliente.
- Conocer y colaborar proactivamente con las diferentes áreas internas que están relacionadas con la reventa de productos en la empresa cliente (por ejemplo; Crédito y Cobranza, Logística y Distribución) para elevar la experiencia del cliente.
- Conocer y ejecutar dentro del marco de referencia todos los procedimientos operativos para la reventa.
- Conocer y comprender los productos objeto de la reventa para tener el conocimiento básico de características y beneficios logrando ofrecer respuestas ágiles y concretas con los clientes.
- Actualizar los soportes, registros documentales y legales inherentes y que apliquen a las operaciones de reventa de la empresa cliente.
Requisitos:
- Licenciatura en Administración, Negocios, Comunicación, Hotelería, Marketing o a fin.
- 1-2 años de experiencia en áreas de servicio o administrativas.
- Fluidez en idioma inglés (posición bilingüe oral y escrito)
- Manejo de Office (especial énfasis en hojas de cálculo)
- Manejo de cartera de pequeñas y potenciales clientes.
Conocimientos necesarios:
- Conocimientos de distribución y/o logística.
- Conocimiento y gestión de ERP (SAP de preferencia) módulos ventas y distribución (deseable)
Habilidades y competencias:
- Organización y planeación.
- Análisis de riesgos y resolución de problemas.
- Enfocado al detalle, cumplimiento normativo y calidad.
- Proactividad, autonomía y trabajo bajo presión.
- Priorización de actividades.
- Comunicación efectiva y trabajo en equipo.
- Comunicación intercultural.
- Escucha activa y asertividad.
- Autorregulación.
- Tolerancia a la frustración.
- Orientación al cliente y resolución de conflictos.
- Capacidad para asumir responsabilidades.
Lo sentimos, este trabajo no está disponible en su región
1
Customer Care Manager
Danfoss
Publicado hace 18 días
Trabajo visto
Descripción Del Trabajo
Customer Care Manager
Requisition ID: 45888
Job Location(s):
Reynosa, MX
Employment Type: Full Time
Segment: Danfoss Power Solutions Segment
Job Function: Sales
Work Location Type: On-site
**The Impact You'll Make**
**Danfoss Mexico** is seeking a **strategic and customer-oriented Manager to lead the NAM Customer Care team.** You will be responsible for leading a team of customer service representatives that input and manage customer orders for all DPS. You will work with the Americas Director to develop, communicate, and implement strategies for the NAM Customer Care and sales community. The leader will work with cross-functional teams to ensure standard Order Management processes and practices are followed and address non-conformance. The Manager will be expected to work closely with sales leaders, supply chain leaders, and various team leaders in the NAM region to ensure order fulfillment processes are aligned, effective, and meet the needs of customers and DPS. In this role, you will provide and facilitate communications/interactions among your direct team members, between various functional teams, and customers. Resolve differences and/or conflict situations effectively using Danfoss leadership philosophies; help to remove barriers. We are looking for a strong leader to come up with ways to continuously improve customer experience, guide and develop the team, and create a positive and productive team environment. The Manager will be a key member of the Americas Customer Care Leadership team, reporting directly to the Director, Customer Care - Americas Region.
**What You'll Be Doing**
+ **Team Leadership & Development:**
+ Lead and develop a team through regular staff meetings, 1:1 sessions, and performance monitoring against key performance indicators (KPIs).
+ Delegate tasks effectively, monitor project progress, and ensure timely completion.
+ Cascade communication effectively to ensure team alignment and understanding of company goals.
+ Foster a culture of continuous improvement through coaching and development plans for managers and employees, addressing conflict resolution and skill enhancement.
+ **Strategic Implementation & Process Management:**
+ Implement agreed-upon strategies, processes, and activities to achieve departmental and organizational objectives.
+ Ensure team adherence to IATF 16949 and ISO 9001 standards, guaranteeing quality and compliance.
+ Lead 8D investigations to identify root causes of quality errors and implement effective mitigation strategies.
+ Promote a culture of quality and continuous improvement throughout the team.
+ **Customer Focus & Relationship Management:**
+ Act as a key point of contact for customers, proactively communicating updates and addressing concerns.
+ Monitor projects closely to maintain customer focus and drive a customer-centric mindset within the team.
+ Align with the Customer Care Director and Global Processes to enhance customer experience and satisfaction.
+ **Supply Chain Coordination & Performance Analysis:**
+ Maintain consistent communication with Supply Chain leaders regarding order fulfillment and participate in weekly planning alignment meetings.
+ Analyze data related to customer delivery performance to identify trends and drive improvements among stakeholders.
+ Manage product allocation effectively to optimize delivery performance and meet customer demands.
+ **Project Management & Collaboration:**
+ Coordinate team activities to execute requested tasks and organize projects efficiently.
+ Schedule and facilitate meetings to improve communication, resolve conflicts, and drive collaborative problem-solving.
**What We're Looking For**
+ **Required (basic) qualifications:**
+ University degree (Bachelor or Master)
+ Five years of experience in management level position
+ Minimum five years of experience in Customer Service roles
+ Minimum 2+ years with global teams
+ Managerial experience with employees in different locations or remote
+ Previous experience working in the manufacturing industry
+ English fluent
+ Availability to travel
+ **Preferred qualifications:**
+ Fundamental knowledge in supply chain/logistics
+ Excellent communication skills with all levels of the organization
+ Effective and solution-oriented problem solving
+ Frontline passion to improve customer experience
+ Strong business acumen
**What You'll Get from Us**
1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You'll receive benefits annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.
**Ready to Make a Difference?**
If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Requisition ID: 45888
Job Location(s):
Reynosa, MX
Employment Type: Full Time
Segment: Danfoss Power Solutions Segment
Job Function: Sales
Work Location Type: On-site
**The Impact You'll Make**
**Danfoss Mexico** is seeking a **strategic and customer-oriented Manager to lead the NAM Customer Care team.** You will be responsible for leading a team of customer service representatives that input and manage customer orders for all DPS. You will work with the Americas Director to develop, communicate, and implement strategies for the NAM Customer Care and sales community. The leader will work with cross-functional teams to ensure standard Order Management processes and practices are followed and address non-conformance. The Manager will be expected to work closely with sales leaders, supply chain leaders, and various team leaders in the NAM region to ensure order fulfillment processes are aligned, effective, and meet the needs of customers and DPS. In this role, you will provide and facilitate communications/interactions among your direct team members, between various functional teams, and customers. Resolve differences and/or conflict situations effectively using Danfoss leadership philosophies; help to remove barriers. We are looking for a strong leader to come up with ways to continuously improve customer experience, guide and develop the team, and create a positive and productive team environment. The Manager will be a key member of the Americas Customer Care Leadership team, reporting directly to the Director, Customer Care - Americas Region.
**What You'll Be Doing**
+ **Team Leadership & Development:**
+ Lead and develop a team through regular staff meetings, 1:1 sessions, and performance monitoring against key performance indicators (KPIs).
+ Delegate tasks effectively, monitor project progress, and ensure timely completion.
+ Cascade communication effectively to ensure team alignment and understanding of company goals.
+ Foster a culture of continuous improvement through coaching and development plans for managers and employees, addressing conflict resolution and skill enhancement.
+ **Strategic Implementation & Process Management:**
+ Implement agreed-upon strategies, processes, and activities to achieve departmental and organizational objectives.
+ Ensure team adherence to IATF 16949 and ISO 9001 standards, guaranteeing quality and compliance.
+ Lead 8D investigations to identify root causes of quality errors and implement effective mitigation strategies.
+ Promote a culture of quality and continuous improvement throughout the team.
+ **Customer Focus & Relationship Management:**
+ Act as a key point of contact for customers, proactively communicating updates and addressing concerns.
+ Monitor projects closely to maintain customer focus and drive a customer-centric mindset within the team.
+ Align with the Customer Care Director and Global Processes to enhance customer experience and satisfaction.
+ **Supply Chain Coordination & Performance Analysis:**
+ Maintain consistent communication with Supply Chain leaders regarding order fulfillment and participate in weekly planning alignment meetings.
+ Analyze data related to customer delivery performance to identify trends and drive improvements among stakeholders.
+ Manage product allocation effectively to optimize delivery performance and meet customer demands.
+ **Project Management & Collaboration:**
+ Coordinate team activities to execute requested tasks and organize projects efficiently.
+ Schedule and facilitate meetings to improve communication, resolve conflicts, and drive collaborative problem-solving.
**What We're Looking For**
+ **Required (basic) qualifications:**
+ University degree (Bachelor or Master)
+ Five years of experience in management level position
+ Minimum five years of experience in Customer Service roles
+ Minimum 2+ years with global teams
+ Managerial experience with employees in different locations or remote
+ Previous experience working in the manufacturing industry
+ English fluent
+ Availability to travel
+ **Preferred qualifications:**
+ Fundamental knowledge in supply chain/logistics
+ Excellent communication skills with all levels of the organization
+ Effective and solution-oriented problem solving
+ Frontline passion to improve customer experience
+ Strong business acumen
**What You'll Get from Us**
1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You'll receive benefits annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.
**Ready to Make a Difference?**
If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Lo sentimos, este trabajo no está disponible en su región
2
Customer Care Executive
Miguel Hidalgo, Aguascalientes
Serviap Global
Hoy
Trabajo visto
Descripción Del Trabajo
Lideres en la producción de productos especializados para odontología, fibras, resinas y elastómeros, se encuentra en búsqueda de nuevo talento. Tu misión como Ejecutivo de Atención y Servicio al Cliente será otorgar a los clientes soporte y acompañamiento durante todo el proceso de compraventa (desde la recepción de un pedido hasta su entrega) siendo el enlace principal entre cliente y las diferentes áreas de la empresa cliente. Modalidad: Presencial. Ubicación: Col. Granada, Alcaldía Miguel Hidalgo, Ciudad de México. Beneficios superiores a la ley Responsabilidades principales : Recibir, procesar y administrar pedidos de compra de los clientes, quejas y seguimientos. Coordinar y monitorear la logística de preparación y distribución de pedidos en conjunto con los diferentes centros embarcadores. El estatus de los pedidos debe ser comunicado al cliente y área comercial. Resolver las consultas de clientes, administrar quejas y garantizar altos niveles de satisfacción del cliente. Brindar soporte y trabajar en conjunto con el área comercial para establecer y mantener relaciones de cercanía y confianza con el cliente. Conocer y colaborar proactivamente con las diferentes áreas internas que están relacionadas con la reventa de productos en la empresa cliente (por ejemplo; Crédito y Cobranza, Logística y Distribución) para elevar la experiencia del cliente. Conocer y ejecutar dentro del marco de referencia todos los procedimientos operativos para la reventa. Conocer y comprender los productos objeto de la reventa para tener el conocimiento básico de características y beneficios logrando ofrecer respuestas ágiles y concretas con los clientes. Actualizar los soportes, registros documentales y legales inherentes y que apliquen a las operaciones de reventa de la empresa cliente. Requisitos: Licenciatura en Administración, Negocios, Comunicación, Hotelería, Marketing o a fin. 1-2 años de experiencia en áreas de servicio o administrativas. Fluidez en idioma inglés (posición bilingüe oral y escrito) Manejo de Office (especial énfasis en hojas de cálculo) Manejo de cartera de pequeñas y potenciales clientes. Conocimientos necesarios: Conocimientos de distribución y/o logística. Conocimiento y gestión de ERP (SAP de preferencia) módulos ventas y distribución (deseable) Habilidades y competencias: Organización y planeación. Análisis de riesgos y resolución de problemas. Enfocado al detalle, cumplimiento normativo y calidad. Proactividad, autonomía y trabajo bajo presión. Priorización de actividades. Comunicación efectiva y trabajo en equipo. Comunicación intercultural. Escucha activa y asertividad. Autorregulación. Tolerancia a la frustración. Orientación al cliente y resolución de conflictos. Capacidad para asumir responsabilidades.
Lo sentimos, este trabajo no está disponible en su región
3
Customer Care Executive
Miguel Hidalgo, Distrito Federal
Serviap Global
Hoy
Trabajo visto
Descripción Del Trabajo
Lideres en la producción de productos especializados para odontología, fibras, resinas y elastómeros, se encuentra en búsqueda de nuevo talento.
Tu misión como Ejecutivo de Atención y Servicio al Cliente será otorgar a los clientes soporte y acompañamiento durante todo el proceso de compraventa (desde la recepción de un pedido hasta su entrega) siendo el enlace principal entre cliente y las diferentes áreas de la empresa cliente.
Modalidad: Presencial.
Ubicación: Col. Granada, Alcaldía Miguel Hidalgo, Ciudad de México.
Beneficios superiores a la ley
Responsabilidades principales:
- Recibir, procesar y administrar pedidos de compra de los clientes, quejas y seguimientos.
- Coordinar y monitorear la logística de preparación y distribución de pedidos en conjunto con los diferentes centros embarcadores. El estatus de los pedidos debe ser comunicado al cliente y área comercial.
- Resolver las consultas de clientes, administrar quejas y garantizar altos niveles de satisfacción del cliente.
- Brindar soporte y trabajar en conjunto con el área comercial para establecer y mantener relaciones de cercanía y confianza con el cliente.
- Conocer y colaborar proactivamente con las diferentes áreas internas que están relacionadas con la reventa de productos en la empresa cliente (por ejemplo; Crédito y Cobranza, Logística y Distribución) para elevar la experiencia del cliente.
- Conocer y ejecutar dentro del marco de referencia todos los procedimientos operativos para la reventa.
- Conocer y comprender los productos objeto de la reventa para tener el conocimiento básico de características y beneficios logrando ofrecer respuestas ágiles y concretas con los clientes.
- Actualizar los soportes, registros documentales y legales inherentes y que apliquen a las operaciones de reventa de la empresa cliente.
Requisitos:
- Licenciatura en Administración, Negocios, Comunicación, Hotelería, Marketing o a fin.
- 1-2 años de experiencia en áreas de servicio o administrativas.
- Fluidez en idioma inglés (posición bilingüe oral y escrito)
- Manejo de Office (especial énfasis en hojas de cálculo)
- Manejo de cartera de pequeñas y potenciales clientes.
Conocimientos necesarios:
- Conocimientos de distribución y/o logística.
- Conocimiento y gestión de ERP (SAP de preferencia) módulos ventas y distribución (deseable)
Habilidades y competencias:
- Organización y planeación.
- Análisis de riesgos y resolución de problemas.
- Enfocado al detalle, cumplimiento normativo y calidad.
- Proactividad, autonomía y trabajo bajo presión.
- Priorización de actividades.
- Comunicación efectiva y trabajo en equipo.
- Comunicación intercultural.
- Escucha activa y asertividad.
- Autorregulación.
- Tolerancia a la frustración.
- Orientación al cliente y resolución de conflictos.
- Capacidad para asumir responsabilidades.
Lo sentimos, este trabajo no está disponible en su región
4
Customer Care Executive
Ciudad de México, Distrito Federal
Serviap Global
Hoy
Trabajo visto
Descripción Del Trabajo
Lideres en la producción de productos especializados para odontología, fibras, resinas y elastómeros, se encuentra en búsqueda de nuevo talento.
Tu misión como Ejecutivo de Atención y Servicio al Cliente será otorgar a los clientes soporte y acompañamiento durante todo el proceso de compraventa (desde la recepción de un pedido hasta su entrega) siendo el enlace principal entre cliente y las diferentes áreas de la empresa cliente.
Modalidad: Presencial.
Ubicación: Col. Granada, Alcaldía Miguel Hidalgo, Ciudad de México.
Beneficios superiores a la ley
Responsabilidades principales:
- Recibir, procesar y administrar pedidos de compra de los clientes, quejas y seguimientos.
- Coordinar y monitorear la logística de preparación y distribución de pedidos en conjunto con los diferentes centros embarcadores. El estatus de los pedidos debe ser comunicado al cliente y área comercial.
- Resolver las consultas de clientes, administrar quejas y garantizar altos niveles de satisfacción del cliente.
- Brindar soporte y trabajar en conjunto con el área comercial para establecer y mantener relaciones de cercanía y confianza con el cliente.
- Conocer y colaborar proactivamente con las diferentes áreas internas que están relacionadas con la reventa de productos en la empresa cliente (por ejemplo; Crédito y Cobranza, Logística y Distribución) para elevar la experiencia del cliente.
- Conocer y ejecutar dentro del marco de referencia todos los procedimientos operativos para la reventa.
- Conocer y comprender los productos objeto de la reventa para tener el conocimiento básico de características y beneficios logrando ofrecer respuestas ágiles y concretas con los clientes.
- Actualizar los soportes, registros documentales y legales inherentes y que apliquen a las operaciones de reventa de la empresa cliente.
Requisitos:
- Licenciatura en Administración, Negocios, Comunicación, Hotelería, Marketing o a fin.
- 1-2 años de experiencia en áreas de servicio o administrativas.
- Fluidez en idioma inglés (posición bilingüe oral y escrito)
- Manejo de Office (especial énfasis en hojas de cálculo)
- Manejo de cartera de pequeñas y potenciales clientes.
Conocimientos necesarios:
- Conocimientos de distribución y/o logística.
- Conocimiento y gestión de ERP (SAP de preferencia) módulos ventas y distribución (deseable)
Habilidades y competencias:
- Organización y planeación.
- Análisis de riesgos y resolución de problemas.
- Enfocado al detalle, cumplimiento normativo y calidad.
- Proactividad, autonomía y trabajo bajo presión.
- Priorización de actividades.
- Comunicación efectiva y trabajo en equipo.
- Comunicación intercultural.
- Escucha activa y asertividad.
- Autorregulación.
- Tolerancia a la frustración.
- Orientación al cliente y resolución de conflictos.
- Capacidad para asumir responsabilidades.
Lo sentimos, este trabajo no está disponible en su región
5
Especialista de Customer Care
México, México
BASF
Publicado hace 7 días
Trabajo visto
Descripción Del Trabajo
En BASF, somos una empresa que otorga igualdad de oportunidades. Todas las candidaturas cualificadas que cubran el perfil para una posición se considerarán para nuestras vacantes sin distinción de edad, ciudadanía, tono de piel, religión, sexo, estado civil, nacionalidad, discapacidad, identidad o expresión de género, orientación sexual, origen étnico, lengua, identidad indígena, apariencia física, condiciones de salud, características genéticas, embarazo, religión, opiniones políticas, académicas o filosóficas, identidad o filiación política, por su forma de pensar, vestir, actuar, gesticular, por tener tatuajes o perforaciones corporales o cualquier otra condición análoga protegida por la ley del país correspondiente.
En BASF, estamos comprometidos con la inclusión, proporcionando siempre que sea posible, ajustes razonables a las personas con discapacidad o con alguna necesidad específica, para garantizar su acceso y el uso de servicios. En caso de requerir algún apoyo, favor de comunicarlo durante tu primer contacto con Atracción de Talento.
Estamos buscando un(a) Especialista de Customer Care .
El objetivo de la posición será administrar el modelo de negocio implementado para Químicos y Nutrición y Salud, conforme a los acuerdos comerciales definidos por cada unidad de negocio. Esta gestión se realizará en alineación con la Política de Calidad, el Mapeo de Proceso General del Customer Care Center y los lineamientos regionales y corporativos, con el propósito de garantizar la permanencia en el mercado y contribuir al logro de los objetivos estratégicos.
En este rol estarás a cargo de:
- Implementar el proceso de CCC conforme a las business rules y políticas de calidad, garantizando el cumplimiento de los requerimientos de entrega tanto para clientes internos como externos.
- Asegurar la correcta recepción de materiales por parte de los distintos clientes a través de la herramienta SAP, siguiendo el Mapeo de Proceso General de CCC y los instructivos del área.
- Gestionar y dar seguimiento a procesos como devoluciones de materiales, muestras sin cargo, reportes de excepciones, emisión de notas de crédito/débito financieras, monitoreo de backorders, así como la resolución de No Conformidades y discrepancias de precios.
- Dar seguimiento al proceso de cadena de suministro para asegurar la entrega oportuna de materiales a los diferentes clientes.
- Resolver cualquier contratiempo o incidencia con los clientes, asegurando el cumplimiento del proceso y la entrega final de los materiales.
- Recabar información relevante de clientes y proveedores de servicios mediante visitas y contacto continuo, con el objetivo de asegurar la satisfacción de sus necesidades.
- Proponer e impulsar acciones de mejora para el área y/o el negocio, participando en proyectos.
- Velar por que la facturación se realice en tiempo y forma, evitando retrasos en la entrega de materiales.
Si cuentas con:
- Formación superior, titulado(a).
- Experiencia sólida en atención a clientes, entendimiento de la cadena de suministro, proceso de ventas y manejo de no conformidades.
- Buen manejo de Excel y SAP.
- Nivel avanzado de inglés.
¡Esta vacante es para ti!
Crea tu propia química: Lo que te ofrecemos .
Agregar valor a nuestros clientes comienza por agregarte valor a ti. es el paquete de beneficios, desarrollo de carrera, ambiente de trabajo y compensación que ofrecemos para apoyarte en todas las etapas de tu vida y carrera.
Las recompensas totales que recibes como empleado de BASF van más allá de tu pago. Desde planes competitivos de salud y seguros, hasta planes de pensiones robustos, creemos que invertir en ti es invertir en nuestro éxito. Trabajando para una gran organización global, tendrás la oportunidad de crecer profesional y personalmente, expandir tu red y construir una carrera profesional gratificante y dinámica.
BASF brinda oportunidades interesantes y retadoras para ayudarte a aprovechar y explotar tu talento.
Lo sentimos, este trabajo no está disponible en su región
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6
ISV Customer Care Specialist
Emerson
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
As a Customer Care Specialist, you will play a crucial role in our organization, serving as the primary contact for Impact Partners following order entry. Your responsibilities will include, but are not limited to, handling the execution of orders from booking through to invoice. This involves providing comprehensive updates on customer inquiries and order status until the order is shipped and invoiced. You will coordinate with plants, planners, buyers, and sales offices to ensure timely order processing and adherence to Emerson's date management standards. Your focus will be on delivering outstanding service and maintaining high levels of customer happiness. We encourage individuals from a diverse group of backgrounds and experiences to apply, as we believe that dynamic perspectives' chip in to our success and innovation.
**In this Role, Your Responsibilities Will Be:**
**Communication:**
Serve as the primary point of contact for Emerson ISV and all customers/Emerson Impact Partners in your assigned region.
Respond to customer inquiries within 24 hours.
Conduct weekly calls with customers to ensure orders are driven according to the requested dates.
Maintain clear and effective communication both internally and externally.
**Order Execution:**
Proactively handle order backlog to meet monthly shipment commitments.
Collaborate across multiple teams to ensure orders are entered, released from holds, scheduled, and driven promptly.
Verify that all orders are accurately entered, reflecting correct product specifications, agreed delivery dates, certification, and documentation requirements.
Prioritize order execution in coordination with buyers and plants to meet customer requirements.
Address past due backlog by working with buyers and planners to ensure dates are handled according to date management standards.
Serve as a point of contact for the assigned factory to facilitate the timely issue of critical orders.
**Status Updates:**
Proactively handle order backlog.
Assist with sales shipment forecasting.
Provide customers with order status updates at every stage, including supervising details once the order has shipped.
Follow up on commitments and delivery breakthroughs with the plant.
**Change Order Management:**
Handle change order and cancellation requests.
Address queries related to orders from booking to invoicing.
Support return material requests as needed.
Provide after-sales support as the need arises.
**Who You Are:**
You balance planning with actions.
You solicit both input and discussion.
You keep in touch with customers.
**For This Role, You Will Need:**
**Professional Degree Requirements:**
+ Bachelor's Degree in Business Administration, Engineering, or a related field, or equivalent practical experience.
**Experience Requirements:**
+ Minimum of 1 year of experience in a manufacturing environment.
+ Preferred: 1+ year of experience in the flow control industry, with knowledge of valve and actuation applications or related expertise in fluid mechanics and electro-mechanical equipment.
**Technical Knowledge Requirements:**
+ Ability to collaborate effectively across company departments to achieve quick results for customers.
+ Self-motivated and action-oriented with a strong focus on results.
+ Skilled in managing multiple tasks and competing priorities.
**Traits & Skills:**
+ Experience with Oracle is strongly preferred.
+ Proficient in computer applications, including Microsoft Excel.
+ Excellent communication skills, both verbal and written, with the ability to use tact and good judgment in interactions.
**Our Offer To You:**
Benefits At Emerson we offer a competitive benefits package to recognize and support our employees.
Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.
At Emerson, we have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
**In this Role, Your Responsibilities Will Be:**
**Communication:**
Serve as the primary point of contact for Emerson ISV and all customers/Emerson Impact Partners in your assigned region.
Respond to customer inquiries within 24 hours.
Conduct weekly calls with customers to ensure orders are driven according to the requested dates.
Maintain clear and effective communication both internally and externally.
**Order Execution:**
Proactively handle order backlog to meet monthly shipment commitments.
Collaborate across multiple teams to ensure orders are entered, released from holds, scheduled, and driven promptly.
Verify that all orders are accurately entered, reflecting correct product specifications, agreed delivery dates, certification, and documentation requirements.
Prioritize order execution in coordination with buyers and plants to meet customer requirements.
Address past due backlog by working with buyers and planners to ensure dates are handled according to date management standards.
Serve as a point of contact for the assigned factory to facilitate the timely issue of critical orders.
**Status Updates:**
Proactively handle order backlog.
Assist with sales shipment forecasting.
Provide customers with order status updates at every stage, including supervising details once the order has shipped.
Follow up on commitments and delivery breakthroughs with the plant.
**Change Order Management:**
Handle change order and cancellation requests.
Address queries related to orders from booking to invoicing.
Support return material requests as needed.
Provide after-sales support as the need arises.
**Who You Are:**
You balance planning with actions.
You solicit both input and discussion.
You keep in touch with customers.
**For This Role, You Will Need:**
**Professional Degree Requirements:**
+ Bachelor's Degree in Business Administration, Engineering, or a related field, or equivalent practical experience.
**Experience Requirements:**
+ Minimum of 1 year of experience in a manufacturing environment.
+ Preferred: 1+ year of experience in the flow control industry, with knowledge of valve and actuation applications or related expertise in fluid mechanics and electro-mechanical equipment.
**Technical Knowledge Requirements:**
+ Ability to collaborate effectively across company departments to achieve quick results for customers.
+ Self-motivated and action-oriented with a strong focus on results.
+ Skilled in managing multiple tasks and competing priorities.
**Traits & Skills:**
+ Experience with Oracle is strongly preferred.
+ Proficient in computer applications, including Microsoft Excel.
+ Excellent communication skills, both verbal and written, with the ability to use tact and good judgment in interactions.
**Our Offer To You:**
Benefits At Emerson we offer a competitive benefits package to recognize and support our employees.
Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.
At Emerson, we have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Lo sentimos, este trabajo no está disponible en su región
7
ISV Customer Care Specialist
Emerson
Publicado hace 14 días
Trabajo visto
Descripción Del Trabajo
As a Customer Care Specialist, you will play a crucial role in our organization, serving as the primary contact for Impact Partners following order entry. Your responsibilities will include, but are not limited to, handling the execution of orders from booking through to invoice. This involves providing comprehensive updates on customer inquiries and order status until the order is shipped and invoiced. You will coordinate with plants, planners, buyers, and sales offices to ensure timely order processing and adherence to Emerson's date management standards. Your focus will be on delivering outstanding service and maintaining high levels of customer happiness. We encourage individuals from a diverse group of backgrounds and experiences to apply, as we believe that dynamic perspectives' chip in to our success and innovation.
**In this Role, Your Responsibilities Will Be:**
**Communication:**
Serve as the primary point of contact for Emerson ISV and all customers/Emerson Impact Partners in your assigned region.
Respond to customer inquiries within 24 hours.
Conduct weekly calls with customers to ensure orders are driven according to the requested dates.
Maintain clear and effective communication both internally and externally.
**Order Execution:**
Proactively handle order backlog to meet monthly shipment commitments.
Collaborate across multiple teams to ensure orders are entered, released from holds, scheduled, and driven promptly.
Verify that all orders are accurately entered, reflecting correct product specifications, agreed delivery dates, certification, and documentation requirements.
Prioritize order execution in coordination with buyers and plants to meet customer requirements.
Address past due backlog by working with buyers and planners to ensure dates are handled according to date management standards.
Serve as a point of contact for the assigned factory to facilitate the timely issue of critical orders.
**Status Updates:**
Proactively handle order backlog.
Assist with sales shipment forecasting.
Provide customers with order status updates at every stage, including supervising details once the order has shipped.
Follow up on commitments and delivery breakthroughs with the plant.
**Change Order Management:**
Handle change order and cancellation requests.
Address queries related to orders from booking to invoicing.
Support return material requests as needed.
Provide after-sales support as the need arises.
**Who You Are:**
You balance planning with actions.
You solicit both input and discussion.
You keep in touch with customers.
**For This Role, You Will Need:**
**Professional Degree Requirements:**
+ Bachelor's Degree in Business Administration, Engineering, or a related field, or equivalent practical experience.
**Experience Requirements:**
+ Minimum of 1 year of experience in a manufacturing environment.
+ Preferred: 1+ year of experience in the flow control industry, with knowledge of valve and actuation applications or related expertise in fluid mechanics and electro-mechanical equipment.
**Technical Knowledge Requirements:**
+ Ability to collaborate effectively across company departments to achieve quick results for customers.
+ Self-motivated and action-oriented with a strong focus on results.
+ Skilled in managing multiple tasks and competing priorities.
**Traits & Skills:**
+ Experience with Oracle is strongly preferred.
+ Proficient in computer applications, including Microsoft Excel.
+ Excellent communication skills, both verbal and written, with the ability to use tact and good judgment in interactions.
**Our Offer To You:**
Benefits At Emerson we offer a competitive benefits package to recognize and support our employees.
Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.
At Emerson, we have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
**In this Role, Your Responsibilities Will Be:**
**Communication:**
Serve as the primary point of contact for Emerson ISV and all customers/Emerson Impact Partners in your assigned region.
Respond to customer inquiries within 24 hours.
Conduct weekly calls with customers to ensure orders are driven according to the requested dates.
Maintain clear and effective communication both internally and externally.
**Order Execution:**
Proactively handle order backlog to meet monthly shipment commitments.
Collaborate across multiple teams to ensure orders are entered, released from holds, scheduled, and driven promptly.
Verify that all orders are accurately entered, reflecting correct product specifications, agreed delivery dates, certification, and documentation requirements.
Prioritize order execution in coordination with buyers and plants to meet customer requirements.
Address past due backlog by working with buyers and planners to ensure dates are handled according to date management standards.
Serve as a point of contact for the assigned factory to facilitate the timely issue of critical orders.
**Status Updates:**
Proactively handle order backlog.
Assist with sales shipment forecasting.
Provide customers with order status updates at every stage, including supervising details once the order has shipped.
Follow up on commitments and delivery breakthroughs with the plant.
**Change Order Management:**
Handle change order and cancellation requests.
Address queries related to orders from booking to invoicing.
Support return material requests as needed.
Provide after-sales support as the need arises.
**Who You Are:**
You balance planning with actions.
You solicit both input and discussion.
You keep in touch with customers.
**For This Role, You Will Need:**
**Professional Degree Requirements:**
+ Bachelor's Degree in Business Administration, Engineering, or a related field, or equivalent practical experience.
**Experience Requirements:**
+ Minimum of 1 year of experience in a manufacturing environment.
+ Preferred: 1+ year of experience in the flow control industry, with knowledge of valve and actuation applications or related expertise in fluid mechanics and electro-mechanical equipment.
**Technical Knowledge Requirements:**
+ Ability to collaborate effectively across company departments to achieve quick results for customers.
+ Self-motivated and action-oriented with a strong focus on results.
+ Skilled in managing multiple tasks and competing priorities.
**Traits & Skills:**
+ Experience with Oracle is strongly preferred.
+ Proficient in computer applications, including Microsoft Excel.
+ Excellent communication skills, both verbal and written, with the ability to use tact and good judgment in interactions.
**Our Offer To You:**
Benefits At Emerson we offer a competitive benefits package to recognize and support our employees.
Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.
At Emerson, we have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Lo sentimos, este trabajo no está disponible en su región
8
Especialista de Customer Care
México, México
BASF
Hoy
Trabajo visto
Descripción Del Trabajo
En BASF, somos una empresa que otorga igualdad de oportunidades. Todas las candidaturas cualificadas que cubran el perfil para una posición se considerarán para nuestras vacantes sin distinción de edad, ciudadanía, tono de piel, religión, sexo, estado civil, nacionalidad, discapacidad, identidad o expresión de género, orientación sexual, origen étnico, lengua, identidad indígena, apariencia física, condiciones de salud, características genéticas, embarazo, religión, opiniones políticas, académicas o filosóficas, identidad o filiación política, por su forma de pensar, vestir, actuar, gesticular, por tener tatuajes o perforaciones corporales o cualquier otra condición análoga protegida por la ley del país correspondiente. En BASF, estamos comprometidos con la inclusión, proporcionando siempre que sea posible, ajustes razonables a las personas con discapacidad o con alguna necesidad específica, para garantizar su acceso y el uso de servicios. En caso de requerir algún apoyo, favor de comunicarlo durante tu primer contacto con Atracción de Talento. Estamos buscando un(a) Especialista de Customer Care . El objetivo de la posición será administrar el modelo de negocio implementado para Químicos y Nutrición y Salud, conforme a los acuerdos comerciales definidos por cada unidad de negocio. Esta gestión se realizará en alineación con la Política de Calidad, el Mapeo de Proceso General del Customer Care Center y los lineamientos regionales y corporativos, con el propósito de garantizar la permanencia en el mercado y contribuir al logro de los objetivos estratégicos. En este rol estarás a cargo de: Implementar el proceso de CCC conforme a las business rules y políticas de calidad, garantizando el cumplimiento de los requerimientos de entrega tanto para clientes internos como externos. Asegurar la correcta recepción de materiales por parte de los distintos clientes a través de la herramienta SAP, siguiendo el Mapeo de Proceso General de CCC y los instructivos del área. Gestionar y dar seguimiento a procesos como devoluciones de materiales, muestras sin cargo, reportes de excepciones, emisión de notas de crédito/débito financieras, monitoreo de backorders, así como la resolución de No Conformidades y discrepancias de precios. Dar seguimiento al proceso de cadena de suministro para asegurar la entrega oportuna de materiales a los diferentes clientes. Resolver cualquier contratiempo o incidencia con los clientes, asegurando el cumplimiento del proceso y la entrega final de los materiales. Recabar información relevante de clientes y proveedores de servicios mediante visitas y contacto continuo, con el objetivo de asegurar la satisfacción de sus necesidades. Proponer e impulsar acciones de mejora para el área y/o el negocio, participando en proyectos. Velar por que la facturación se realice en tiempo y forma, evitando retrasos en la entrega de materiales. Si cuentas con: Formación superior, titulado(a). Experiencia sólida en atención a clientes, entendimiento de la cadena de suministro, proceso de ventas y manejo de no conformidades. Buen manejo de Excel y SAP. Nivel avanzado de inglés. ¡Esta vacante es para ti! Crea tu propia química: Lo que te ofrecemos Agregar valor a nuestros clientes comienza por agregarte valor a ti. es el paquete de beneficios, desarrollo de carrera, ambiente de trabajo y compensación que ofrecemos para apoyarte en todas las etapas de tu vida y carrera. Las recompensas totales que recibes como empleado de BASF van más allá de tu pago. Desde planes competitivos de salud y seguros, hasta planes de pensiones robustos, creemos que invertir en ti es invertir en nuestro éxito. Trabajando para una gran organización global, tendrás la oportunidad de crecer profesional y personalmente, expandir tu red y construir una carrera profesional gratificante y dinámica. BASF brinda oportunidades interesantes y retadoras para ayudarte a aprovechar y explotar tu talento.
Lo sentimos, este trabajo no está disponible en su región
9