64 Ofertas de Enterprise Customer Success Manager en Tlalnepantla
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Head of Account Management
Ciudad de México, Distrito Federal
GUATEQUE
Publicado hace 4 días
Trabajo visto
Descripción Del Trabajo
En Guateque seguimos creciendo y queremos sumar a nuestro equipo a un/a líder que combine visión estratégica, pasión por la excelencia operativa y habilidades para construir relaciones sólidas con clientes clave.
Sobre el rol:
El/la Head of Project & Account Management será responsable de garantizar la ejecución impecable de proyectos y la gestión estratégica de cuentas, asegurando resultados sobresalientes en tiempo, calidad y presupuesto. Además, tendrá el reto de consolidar un equipo de Account Managers de alto desempeño, implementando procesos estandarizados, feedback constante y metodologías ágiles de gestión.
Tus principales retos y responsabilidades:
- Liderar y desarrollar al equipo de Account Managers, impulsando su crecimiento profesional y fortaleciendo su rol como socios estratégicos de los clientes.
- Asegurar la planificación, ejecución y cierre de proyectos, bajo metodologías como Ágil, PMI o SCRUM.
- Fortalecer relaciones con clientes y C-Level, garantizando su satisfacción y el crecimiento sostenido de las cuentas.
- Identificar oportunidades de mejora continua en procesos, metodologías y gestión de cuentas.
- Monitorear resultados a través de KPIs, generando reportes de valor para clientes y directivos.
- Asegurar que cada proyecto cuente con evaluaciones de satisfacción y aprendizajes (QBRs, post mortem, encuestas).
Lo que buscamos en ti:
- 7 a 8 años de experiencia en posiciones similares (preferiblemente en agencia).
- Inglés avanzado.
- Habilidades de liderazgo, pensamiento estratégico, comunicación efectiva y orientación a resultados.
- Experiencia gestionando proyectos complejos y liderando equipos multidisciplinarios.
- Dominio de herramientas como Miro, Gsuite y Slack.
Qué ofrecemos:
- Prestaciones de Ley.
- Esquema híbrido.
- Tarjeta Cobee.
- Seguro de gastos médicos mayores.
- La oportunidad de impactar directamente en el crecimiento y consolidación de clientes estratégicos.
Ubicación: Ciudad de México (modalidad híbrida).
Si eres una persona con visión estratégica, pasión por la gestión de proyectos y la capacidad de inspirar a tu equipo para alcanzar resultados extraordinarios, ¡queremos conocerte!
Lo sentimos, este trabajo no está disponible en su región
0
Head of Account Management
Ciudad de México, Distrito Federal
GUATEQUE
Hoy
Trabajo visto
Descripción Del Trabajo
En Guateque seguimos creciendo y queremos sumar a nuestro equipo a un/a líder que combine visión estratégica, pasión por la excelencia operativa y habilidades para construir relaciones sólidas con clientes clave.
Sobre el rol:
El/la Head of Project & Account Management será responsable de garantizar la ejecución impecable de proyectos y la gestión estratégica de cuentas, asegurando resultados sobresalientes en tiempo, calidad y presupuesto. Además, tendrá el reto de consolidar un equipo de Account Managers de alto desempeño, implementando procesos estandarizados, feedback constante y metodologías ágiles de gestión.
Tus principales retos y responsabilidades:
- Liderar y desarrollar al equipo de Account Managers, impulsando su crecimiento profesional y fortaleciendo su rol como socios estratégicos de los clientes.
- Asegurar la planificación, ejecución y cierre de proyectos, bajo metodologías como Ágil, PMI o SCRUM.
- Fortalecer relaciones con clientes y C-Level, garantizando su satisfacción y el crecimiento sostenido de las cuentas.
- Identificar oportunidades de mejora continua en procesos, metodologías y gestión de cuentas.
- Monitorear resultados a través de KPIs, generando reportes de valor para clientes y directivos.
- Asegurar que cada proyecto cuente con evaluaciones de satisfacción y aprendizajes (QBRs, post mortem, encuestas).
Lo que buscamos en ti:
- 7 a 8 años de experiencia en posiciones similares (preferiblemente en agencia).
- Inglés avanzado.
- Habilidades de liderazgo, pensamiento estratégico, comunicación efectiva y orientación a resultados.
- Experiencia gestionando proyectos complejos y liderando equipos multidisciplinarios.
- Dominio de herramientas como Miro, Gsuite y Slack.
Qué ofrecemos:
- Prestaciones de Ley.
- Esquema híbrido.
- Tarjeta Cobee.
- Seguro de gastos médicos mayores.
- La oportunidad de impactar directamente en el crecimiento y consolidación de clientes estratégicos.
Ubicación: Ciudad de México (modalidad híbrida).
Si eres una persona con visión estratégica, pasión por la gestión de proyectos y la capacidad de inspirar a tu equipo para alcanzar resultados extraordinarios, ¡queremos conocerte!
Lo sentimos, este trabajo no está disponible en su región
1
Head of Account Management
Ciudad de México, Distrito Federal
GUATEQUE
Hoy
Trabajo visto
Descripción Del Trabajo
En Guateque seguimos creciendo y queremos sumar a nuestro equipo a un/a líder que combine visión estratégica, pasión por la excelencia operativa y habilidades para construir relaciones sólidas con clientes clave.
Sobre el rol:
El/la Head of Project & Account Management será responsable de garantizar la ejecución impecable de proyectos y la gestión estratégica de cuentas, asegurando resultados sobresalientes en tiempo, calidad y presupuesto. Además, tendrá el reto de consolidar un equipo de Account Managers de alto desempeño, implementando procesos estandarizados, feedback constante y metodologías ágiles de gestión.
Tus principales retos y responsabilidades:
- Liderar y desarrollar al equipo de Account Managers, impulsando su crecimiento profesional y fortaleciendo su rol como socios estratégicos de los clientes.
- Asegurar la planificación, ejecución y cierre de proyectos, bajo metodologías como Ágil, PMI o SCRUM.
- Fortalecer relaciones con clientes y C-Level, garantizando su satisfacción y el crecimiento sostenido de las cuentas.
- Identificar oportunidades de mejora continua en procesos, metodologías y gestión de cuentas.
- Monitorear resultados a través de KPIs, generando reportes de valor para clientes y directivos.
- Asegurar que cada proyecto cuente con evaluaciones de satisfacción y aprendizajes (QBRs, post mortem, encuestas).
Lo que buscamos en ti:
- 7 a 8 años de experiencia en posiciones similares (preferiblemente en agencia).
- Inglés avanzado.
- Habilidades de liderazgo, pensamiento estratégico, comunicación efectiva y orientación a resultados.
- Experiencia gestionando proyectos complejos y liderando equipos multidisciplinarios.
- Dominio de herramientas como Miro, Gsuite y Slack.
Qué ofrecemos:
- Prestaciones de Ley.
- Esquema híbrido.
- Tarjeta Cobee.
- Seguro de gastos médicos mayores.
- La oportunidad de impactar directamente en el crecimiento y consolidación de clientes estratégicos.
Ubicación: Ciudad de México (modalidad híbrida).
Si eres una persona con visión estratégica, pasión por la gestión de proyectos y la capacidad de inspirar a tu equipo para alcanzar resultados extraordinarios, queremos conocerte
Lo sentimos, este trabajo no está disponible en su región
2
Associate Professional, Account Management-mex
Ciudad de México, Distrito Federal
Ingram Micro
Hoy
Trabajo visto
Descripción Del Trabajo
**Description**
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world's largest technology distributor with operations in 64 countries and more than 35,000 associates. Position Summary: Promotes and sells a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new end customers. Builds and maintains effective long-term relationships for an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus. Identifies, develops and closes new sales opportunities. Creates demand for the organization's products and services by raising their profile with customers. Achieves revenue targets by increasing revenue spend per account; may conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies. What you bring to the role: Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area. Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers. Requires broad theoretical knowledge typically acquired from advanced education. Typically requires a four year college degree or equivalent experience and 0-2 years functional experience. *This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world's largest technology distributor with operations in 64 countries and more than 35,000 associates. Position Summary: Promotes and sells a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new end customers. Builds and maintains effective long-term relationships for an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus. Identifies, develops and closes new sales opportunities. Creates demand for the organization's products and services by raising their profile with customers. Achieves revenue targets by increasing revenue spend per account; may conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies. What you bring to the role: Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area. Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers. Requires broad theoretical knowledge typically acquired from advanced education. Typically requires a four year college degree or equivalent experience and 0-2 years functional experience. *This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.
Lo sentimos, este trabajo no está disponible en su región
3
Client Success Manager
Ciudad de México, Distrito Federal
Launch Potato
Hoy
Trabajo visto
Descripción Del Trabajo
**WHO ARE WE?**
Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey, from awareness to consideration to purchase.
The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across over a dozen countries. Launch Potato's success comes from a diverse, energetic culture and high-performing, entrepreneurial team. As a result, the company is always looking for like-minded teammates and partners.
**MUST HAVE**:
- Exceptional communication skills, both written and verbal, to effectively communicate complex information to technical and non-technical stakeholders.
- Proven track record in day to day client management, managing multiple accounts concurrently with unwavering attention to detail.
- Strong negotiating and leveraging data abilities to showcase performance in a way that aids business outcomes/growth.
- Strong analytical skills, with the ability to decipher data and translate insights into actionable recommendations.
- Ability to build and nurture client relationships while proactively identifying growth opportunities.
**EXPERIENCE**: 2+ years of digital marketing/affiliate marketing experience with a focus on performance marketing and client relationship management.
**YOUR ROLE**
Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.
**OUTCOMES (Performance Expectations)**
- **Client Relationship Management**: Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities.
- **Revenue Growth**: Proactively identify and execute opportunities to scale client accounts, consistently achieving or exceeding profitability targets within the first 6 months.
- **Client Onboarding**: Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations.
- **Campaign Execution**: Manage day-to-day execution of campaigns, ensuring deliverables are completed on time and aligned with client KPIs.
- **Performance Reporting**: Provide daily, weekly, and monthly campaign updates using clear and compelling insights tailored to both technical and non-technical audiences.
- **Data Analysis**: Analyze performance data to optimize strategy in real-time, using findings to drive better outcomes across client portfolios.
- **Strategic Partnership Development**: Showcase strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
- **Industry Expertise**: Stay ahead of digital marketing trends, with a strong understanding of affiliate marketing, user acquisition strategies, and familiarity with tracking platforms / reporting tools (i.e., Everflow, Tune, HasOffers, Looker are a plus).
**COMPETENCIES**
- **Strategic Thinking**: Ability to anticipate challenges, identify solutions, and align strategies with business objectives.
- **Relentless Hustle**: Demonstrates initiative, adaptability, and a drive to exceed expectations.
- **Collaboration & Influence**: Works cross-functionally and fosters strong relationships with both internal and external stakeholders.
- **Detail-Oriented Execution**: Maintains precision in managing campaigns, budgets, and client deliverables.
- **Excellent Communication**: Ability to present insights persuasively and drive alignment across teams.
Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.
We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey, from awareness to consideration to purchase.
The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across over a dozen countries. Launch Potato's success comes from a diverse, energetic culture and high-performing, entrepreneurial team. As a result, the company is always looking for like-minded teammates and partners.
**MUST HAVE**:
- Exceptional communication skills, both written and verbal, to effectively communicate complex information to technical and non-technical stakeholders.
- Proven track record in day to day client management, managing multiple accounts concurrently with unwavering attention to detail.
- Strong negotiating and leveraging data abilities to showcase performance in a way that aids business outcomes/growth.
- Strong analytical skills, with the ability to decipher data and translate insights into actionable recommendations.
- Ability to build and nurture client relationships while proactively identifying growth opportunities.
**EXPERIENCE**: 2+ years of digital marketing/affiliate marketing experience with a focus on performance marketing and client relationship management.
**YOUR ROLE**
Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.
**OUTCOMES (Performance Expectations)**
- **Client Relationship Management**: Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities.
- **Revenue Growth**: Proactively identify and execute opportunities to scale client accounts, consistently achieving or exceeding profitability targets within the first 6 months.
- **Client Onboarding**: Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations.
- **Campaign Execution**: Manage day-to-day execution of campaigns, ensuring deliverables are completed on time and aligned with client KPIs.
- **Performance Reporting**: Provide daily, weekly, and monthly campaign updates using clear and compelling insights tailored to both technical and non-technical audiences.
- **Data Analysis**: Analyze performance data to optimize strategy in real-time, using findings to drive better outcomes across client portfolios.
- **Strategic Partnership Development**: Showcase strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
- **Industry Expertise**: Stay ahead of digital marketing trends, with a strong understanding of affiliate marketing, user acquisition strategies, and familiarity with tracking platforms / reporting tools (i.e., Everflow, Tune, HasOffers, Looker are a plus).
**COMPETENCIES**
- **Strategic Thinking**: Ability to anticipate challenges, identify solutions, and align strategies with business objectives.
- **Relentless Hustle**: Demonstrates initiative, adaptability, and a drive to exceed expectations.
- **Collaboration & Influence**: Works cross-functionally and fosters strong relationships with both internal and external stakeholders.
- **Detail-Oriented Execution**: Maintains precision in managing campaigns, budgets, and client deliverables.
- **Excellent Communication**: Ability to present insights persuasively and drive alignment across teams.
Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.
We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Lo sentimos, este trabajo no está disponible en su región
4
Client Success Director
Ciudad de México, Distrito Federal
Launch Potato
Hoy
Trabajo visto
Descripción Del Trabajo
**WHO ARE WE?**
Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey, from awareness to consideration to purchase.
The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across over a dozen countries. Launch Potato's success comes from a diverse, energetic culture and high-performing, entrepreneurial team. As a result, the company is always looking for like-minded teammates and partners.
**MUST HAVE**:
- Exceptional communication skills, both written and verbal, to effectively communicate complex information to technical and non-technical stakeholders.
- Proven track record in day to day client management, managing multiple accounts concurrently with unwavering attention to detail.
- Strong negotiating and leveraging data abilities to showcase performance in a way that aids business outcomes/growth.
- Strong analytical skills, with the ability to decipher data and translate insights into actionable recommendations.
- Ability to build and nurture client relationships while proactively identifying growth opportunities.
**EXPERIENCE**: 2+ years of digital marketing/affiliate marketing experience with a focus on performance marketing and client relationship management.
**YOUR ROLE**
Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.
**OUTCOMES (Performance Expectations)**
- **Client Relationship Management**: Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities.
- **Revenue Growth**: Proactively identify and execute opportunities to scale client accounts, consistently achieving or exceeding profitability targets within the first 6 months.
- **Client Onboarding**: Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations.
- **Campaign Execution**: Manage day-to-day execution of campaigns, ensuring deliverables are completed on time and aligned with client KPIs.
- **Performance Reporting**: Provide daily, weekly, and monthly campaign updates using clear and compelling insights tailored to both technical and non-technical audiences.
- **Data Analysis**: Analyze performance data to optimize strategy in real-time, using findings to drive better outcomes across client portfolios.
- **Strategic Partnership Development**: Showcase strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
- **Industry Expertise**: Stay ahead of digital marketing trends, with a strong understanding of affiliate marketing, user acquisition strategies, and familiarity with tracking platforms / reporting tools (i.e., Everflow, Tune, HasOffers, Looker are a plus).
**COMPETENCIES**
- **Strategic Thinking**: Ability to anticipate challenges, identify solutions, and align strategies with business objectives.
- **Relentless Hustle**: Demonstrates initiative, adaptability, and a drive to exceed expectations.
- **Collaboration & Influence**: Works cross-functionally and fosters strong relationships with both internal and external stakeholders.
- **Detail-Oriented Execution**: Maintains precision in managing campaigns, budgets, and client deliverables.
- **Excellent Communication**: Ability to present insights persuasively and drive alignment across teams.
Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.
We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey, from awareness to consideration to purchase.
The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across over a dozen countries. Launch Potato's success comes from a diverse, energetic culture and high-performing, entrepreneurial team. As a result, the company is always looking for like-minded teammates and partners.
**MUST HAVE**:
- Exceptional communication skills, both written and verbal, to effectively communicate complex information to technical and non-technical stakeholders.
- Proven track record in day to day client management, managing multiple accounts concurrently with unwavering attention to detail.
- Strong negotiating and leveraging data abilities to showcase performance in a way that aids business outcomes/growth.
- Strong analytical skills, with the ability to decipher data and translate insights into actionable recommendations.
- Ability to build and nurture client relationships while proactively identifying growth opportunities.
**EXPERIENCE**: 2+ years of digital marketing/affiliate marketing experience with a focus on performance marketing and client relationship management.
**YOUR ROLE**
Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.
**OUTCOMES (Performance Expectations)**
- **Client Relationship Management**: Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities.
- **Revenue Growth**: Proactively identify and execute opportunities to scale client accounts, consistently achieving or exceeding profitability targets within the first 6 months.
- **Client Onboarding**: Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations.
- **Campaign Execution**: Manage day-to-day execution of campaigns, ensuring deliverables are completed on time and aligned with client KPIs.
- **Performance Reporting**: Provide daily, weekly, and monthly campaign updates using clear and compelling insights tailored to both technical and non-technical audiences.
- **Data Analysis**: Analyze performance data to optimize strategy in real-time, using findings to drive better outcomes across client portfolios.
- **Strategic Partnership Development**: Showcase strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
- **Industry Expertise**: Stay ahead of digital marketing trends, with a strong understanding of affiliate marketing, user acquisition strategies, and familiarity with tracking platforms / reporting tools (i.e., Everflow, Tune, HasOffers, Looker are a plus).
**COMPETENCIES**
- **Strategic Thinking**: Ability to anticipate challenges, identify solutions, and align strategies with business objectives.
- **Relentless Hustle**: Demonstrates initiative, adaptability, and a drive to exceed expectations.
- **Collaboration & Influence**: Works cross-functionally and fosters strong relationships with both internal and external stakeholders.
- **Detail-Oriented Execution**: Maintains precision in managing campaigns, budgets, and client deliverables.
- **Excellent Communication**: Ability to present insights persuasively and drive alignment across teams.
Since day one, we've been committed to having a diverse, inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity, equity, and inclusion.
We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Lo sentimos, este trabajo no está disponible en su región
5
Customer Success Manager LinkedIn
Ciudad de México, Distrito Federal
Overcast
Hoy
Trabajo visto
Descripción Del Trabajo
Descripción del puesto:
Buscamos un(a) Customer Success Manager apasionado(a) por construir relaciones sólidas con clientes, maximizar su satisfacción y asegurar el éxito continuo en el uso de plataformas LinkedIn. Este rol es clave para impulsar la retención, el crecimiento y la lealtad de nuestros clientes.
Responsabilidades:
- Acompañar a los clientes durante todo su ciclo de vida: onboarding, adopción, expansión y renovación.
- Comprender a fondo las necesidades del cliente y alinear soluciones que generen valor tangible.
- Monitorear indicadores clave como churn, uso del producto y satisfacción.
- Diseñar estrategias de retención basadas en uso, engagement y valor percibido.
- Identificar oportunidades de upselling y cross-selling en colaboración con el equipo comercial.
- Actuar como enlace entre el cliente y los equipos internos (producto, soporte, ventas).
- Diseñar estrategias proactivas para prevenir la pérdida de clientes.
- Colaborar con equipos de producto, soporte técnico y ventas para mejorar la experiencia del cliente.
Requisitos:
- Experiencia previa en roles de Customer Success, Account Management o Atención al Cliente (preferentemente en empresas de tecnología o servicios).
- Excelentes habilidades de comunicación, empatía y resolución de problemas.
- Capacidad analítica para interpretar datos de uso y comportamiento del cliente.
- Orientación a resultados y enfoque consultivo.
Deseable:
- Experiencia en empresas SaaS, cloud o tecnología.
- Inglés intermedio o avanzado.
- Certificaciones en Customer Success, CX o metodologías ágiles.
Ofrecemos:
- Sueldo atractivo
- Proyecto estratégico con impacto directo en el crecimiento del negocio.
- Ambiente colaborativo y enfoque en desarrollo profesional.
- Acceso a herramientas y tecnologías líderes en la industria.
- Certificaciones
Lo sentimos, este trabajo no está disponible en su región
Sé el primero en saberlo
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6
Customer Success Manager (Remote)
Ciudad de México, Distrito Federal
ATOM CHAT S.A.S
Hoy
Trabajo visto
Descripción Del Trabajo
**Atom Chat** es una plataforma SaaS B2B especializada en Comercio Conversacional a través de Whatsapp, impulsada por inteligencia artificial que permite a las empresas maximizar sus ventas digitales al mismo tiempo que les permite integrar y mejorar radicalmente sus puntos de contacto con los clientes.
**Descripción del Puesto**
El equipo de Customer Success tiene la responsabilidad de asegurar la adopción y expansión de las cuentas, centrado en agregar valor tangible a los clientes en cada etapa de su experiência con la empresa.
El **Customer Success Manager** deberá involucrarse en todas las etapas del customer journey, estableciendo una comunicación directa con los clientes, enfocado en la priorización de estrategias que permitan la fidelización de clientes y a su vez construyendo relaciones duraderas,brindando propuestas de valor personalizadas al caso de uso, logrando una comprensión profunda de las necesidades del target, velando por sus intereses y cuidando del usuario final.
Deber ser una persona con alto sentido de responsabilidad, conocimiento a profundidad del producto, empatía y capacidad de análisis.Así como poseer habilidades comunicativas, trabajo en equipo y una clara orientación al cliente, permitiendo el logro de objetivos propuestos del área.
**Responsabilidades**
- Mantener reuniones periódicas con los clientes para demostrar resultados relevantes y colaborar en el diseño de estrategias de mejora.
- Llevar a cabo la implementación de proyectos según los estándares de documentación y procesos establecidos.
- Desarrollar una comprensión completa del customer journey en las industrias asignadas, para asesorar a los clientes y generar casos de éxito.
- Interactuar con los buyer personas para comprender sus procesos actuales, identificar puntos de dolor y métricas de éxito.
- Capacitar a los usuarios finales en las diversas funcionalidades de nuestra plataforma, brindándoles las herramientas necesarias para maximizar el valor obtenido.
- Cumplir con los objetivos de expansión establecidos (mediante estrategias de up-selling y cross-selling).
- Mantener los índices de salud y satisfacción del cliente (NPS y CSAT).
- Identificar y escalar solicitudes de nuevas funcionalidades para satisfacer las necesidades de los clientes, asegurando una comunicación clara sobre el progreso de las implementaciones.
- Actuar como la voz del cliente dentro de nuestra empresa, identificando patrones y áreas de mejora en la experiência del usuario y colaborando en la evolución de nuestro producto.
**Habilidades**
- Excelentes habilidades de comunicación, negociación y manejo del cliente.
- Orientación a resultados y capacidad demostrada para cumplir con objetivos establecidos.
- Alta capacidad de organización y gestión del tiempo.
- Habilidad para construir relaciones sólidas con los clientes, fomentando oportunidades de upselling y expansión de cuentas.
- Actitud empática y positiva, con un enfoque en ayudar tanto a los clientes como al equipo interno a alcanzar sus metas.
- Capacidad para identificar y abordar proactivamente factores de riesgo, con el objetivo de minimizar la tasa de cancelación (Churn).
- Curiosidad técnica y pasión por la tecnología, con agilidad en el aprendizaje de nuevos procesos y herramientas.
**Requerimientos**
- Más de 2 años de experiência en empresas de SaaS o plataformas conversacionales.
- Al menos 2 años de experiência en roles de Customer Success o similares.
- Experiência previa con HubSpot, especialmente en sus módulos de ventas y marketing.
- Experiência/Conocimientos de Inbound y Outbound Marketing.
- Experiência haciendo integraciones con CRM's.
**Beneficios**
- Relación laboral a largo plazo bajo modalidad de prestación de servicios.
- Sueldo competitivo en USD.
- 20 días hábiles de vacaciones al año pagas.
- Días festivos o feriados del país de residencia libres.
- Reintegros por servicios de salud y bienestar.
- Budget para capacitaciones y desarrollo de carrera.
- Cultura centrada en las personas, donde apoyamos tus sueños personales!
**La posición es 100% remota desde LATAM.**
Tipo de puesto: Tiempo completo
**Descripción del Puesto**
El equipo de Customer Success tiene la responsabilidad de asegurar la adopción y expansión de las cuentas, centrado en agregar valor tangible a los clientes en cada etapa de su experiência con la empresa.
El **Customer Success Manager** deberá involucrarse en todas las etapas del customer journey, estableciendo una comunicación directa con los clientes, enfocado en la priorización de estrategias que permitan la fidelización de clientes y a su vez construyendo relaciones duraderas,brindando propuestas de valor personalizadas al caso de uso, logrando una comprensión profunda de las necesidades del target, velando por sus intereses y cuidando del usuario final.
Deber ser una persona con alto sentido de responsabilidad, conocimiento a profundidad del producto, empatía y capacidad de análisis.Así como poseer habilidades comunicativas, trabajo en equipo y una clara orientación al cliente, permitiendo el logro de objetivos propuestos del área.
**Responsabilidades**
- Mantener reuniones periódicas con los clientes para demostrar resultados relevantes y colaborar en el diseño de estrategias de mejora.
- Llevar a cabo la implementación de proyectos según los estándares de documentación y procesos establecidos.
- Desarrollar una comprensión completa del customer journey en las industrias asignadas, para asesorar a los clientes y generar casos de éxito.
- Interactuar con los buyer personas para comprender sus procesos actuales, identificar puntos de dolor y métricas de éxito.
- Capacitar a los usuarios finales en las diversas funcionalidades de nuestra plataforma, brindándoles las herramientas necesarias para maximizar el valor obtenido.
- Cumplir con los objetivos de expansión establecidos (mediante estrategias de up-selling y cross-selling).
- Mantener los índices de salud y satisfacción del cliente (NPS y CSAT).
- Identificar y escalar solicitudes de nuevas funcionalidades para satisfacer las necesidades de los clientes, asegurando una comunicación clara sobre el progreso de las implementaciones.
- Actuar como la voz del cliente dentro de nuestra empresa, identificando patrones y áreas de mejora en la experiência del usuario y colaborando en la evolución de nuestro producto.
**Habilidades**
- Excelentes habilidades de comunicación, negociación y manejo del cliente.
- Orientación a resultados y capacidad demostrada para cumplir con objetivos establecidos.
- Alta capacidad de organización y gestión del tiempo.
- Habilidad para construir relaciones sólidas con los clientes, fomentando oportunidades de upselling y expansión de cuentas.
- Actitud empática y positiva, con un enfoque en ayudar tanto a los clientes como al equipo interno a alcanzar sus metas.
- Capacidad para identificar y abordar proactivamente factores de riesgo, con el objetivo de minimizar la tasa de cancelación (Churn).
- Curiosidad técnica y pasión por la tecnología, con agilidad en el aprendizaje de nuevos procesos y herramientas.
**Requerimientos**
- Más de 2 años de experiência en empresas de SaaS o plataformas conversacionales.
- Al menos 2 años de experiência en roles de Customer Success o similares.
- Experiência previa con HubSpot, especialmente en sus módulos de ventas y marketing.
- Experiência/Conocimientos de Inbound y Outbound Marketing.
- Experiência haciendo integraciones con CRM's.
**Beneficios**
- Relación laboral a largo plazo bajo modalidad de prestación de servicios.
- Sueldo competitivo en USD.
- 20 días hábiles de vacaciones al año pagas.
- Días festivos o feriados del país de residencia libres.
- Reintegros por servicios de salud y bienestar.
- Budget para capacitaciones y desarrollo de carrera.
- Cultura centrada en las personas, donde apoyamos tus sueños personales!
**La posición es 100% remota desde LATAM.**
Tipo de puesto: Tiempo completo
Lo sentimos, este trabajo no está disponible en su región
7
Senior Manager, Customer Success Manager
Ciudad de México, Distrito Federal
Salesforce
Hoy
Trabajo visto
Descripción Del Trabajo
Job Category
Customer Success
Job Details
**About Salesforce**
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers. This role isn’t just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery. Simultaneously, they cultivate valuable executive relationships, handle risk with foresight, and deepen connections with our broader Salesforce teams.
**Responsibilities**
- Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
- Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
- Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.
- Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
- Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions
- Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
- Partner with Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams.
- Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals.Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.
**Preferred Qualifications and Skills**
- Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position.
- Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.
- Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.
- Ability to drive effective and influencing conversations at the C-level.
- Facilitate difficult discussions and be adept at handling objections.
- Knowledge in one or more lines of business.
- Proficient in risk management, with a proactive approach to identifying and addressing potential issues.
- Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption.
- Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Accommodations
Posting Statement
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Customer Success
Job Details
**About Salesforce**
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers. This role isn’t just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery. Simultaneously, they cultivate valuable executive relationships, handle risk with foresight, and deepen connections with our broader Salesforce teams.
**Responsibilities**
- Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
- Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
- Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.
- Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
- Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions
- Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
- Partner with Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams.
- Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals.Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.
**Preferred Qualifications and Skills**
- Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position.
- Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.
- Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.
- Ability to drive effective and influencing conversations at the C-level.
- Facilitate difficult discussions and be adept at handling objections.
- Knowledge in one or more lines of business.
- Proficient in risk management, with a proactive approach to identifying and addressing potential issues.
- Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption.
- Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Accommodations
Posting Statement
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Lo sentimos, este trabajo no está disponible en su región
8
Senior Account Manager - Strategic Client Success
Ciudad de México, Distrito Federal
Growth Troops
Hoy
Trabajo visto
Descripción Del Trabajo
**Senior Account Manager - Strategic Client Success**:
Remote (US Time Zones Preferred) | Full-Time
**Drive outcomes. Deepen partnerships. Deliver long-term value.**
We’re looking for a **Senior Account Manager** to lead post-sale relationships across a portfolio of high-value B2B clients. You’ll serve as the trusted advisor for each account—owning onboarding, driving adoption, and guiding clients toward success with our AI-powered solutions.
This role is perfect for someone who thrives in fast-paced environments, excels at relationship-building, and brings a strategic mindset to every interaction.
**What You’ll Do**
- Manage the full post-sale lifecycle: onboarding, adoption, expansion, renewal
- Build strong relationships with decision-makers and end users
- Conduct regular check-ins and success reviews to keep accounts on track
- Identify growth opportunities and partner with Sales on upsell strategies
- Act as the voice of the customer internally, advocating for client needs
- Track activities, risks, and outcomes in CRM systems
**What You Bring**
- 3-5+ years in account management, customer success, or strategic partnerships
- Experience managing B2B SaaS clients with complex workflows
- Excellent communication and stakeholder management skills
- Comfort working cross-functionally with product, sales, and support teams
- Familiarity with CRM tools (HubSpot, Salesforce), Slack, and Airtable
**Why Join Us**
- Be part of a fast-growing, fully remote AI company
- Help shape a high-impact customer success function
- Work with forward-thinking clients scaling through automation
- Influence product direction through direct client insights
Remote (US Time Zones Preferred) | Full-Time
**Drive outcomes. Deepen partnerships. Deliver long-term value.**
We’re looking for a **Senior Account Manager** to lead post-sale relationships across a portfolio of high-value B2B clients. You’ll serve as the trusted advisor for each account—owning onboarding, driving adoption, and guiding clients toward success with our AI-powered solutions.
This role is perfect for someone who thrives in fast-paced environments, excels at relationship-building, and brings a strategic mindset to every interaction.
**What You’ll Do**
- Manage the full post-sale lifecycle: onboarding, adoption, expansion, renewal
- Build strong relationships with decision-makers and end users
- Conduct regular check-ins and success reviews to keep accounts on track
- Identify growth opportunities and partner with Sales on upsell strategies
- Act as the voice of the customer internally, advocating for client needs
- Track activities, risks, and outcomes in CRM systems
**What You Bring**
- 3-5+ years in account management, customer success, or strategic partnerships
- Experience managing B2B SaaS clients with complex workflows
- Excellent communication and stakeholder management skills
- Comfort working cross-functionally with product, sales, and support teams
- Familiarity with CRM tools (HubSpot, Salesforce), Slack, and Airtable
**Why Join Us**
- Be part of a fast-growing, fully remote AI company
- Help shape a high-impact customer success function
- Work with forward-thinking clients scaling through automation
- Influence product direction through direct client insights
Lo sentimos, este trabajo no está disponible en su región
9