232 Ofertas de Marketing Cloud en Mexico
Sr Marketing Cloud Developer
Publicado hace 11 días
Trabajo visto
Descripción Del Trabajo
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.
+ B.E. / B.Tech / M.C.A
+ Minimum 6 years of experience developing Salesforce Marketing Cloud customizations.
+ Demonstrated experience establishing and maintaining data structures, data extensions and automations within Salesforce Marketing Cloud.
+ Marketing Cloud Application Knowledge: (Email Studio, Automation Studio, Mobile Studio, Contact Builder, Mobile Push,Interaction studio and Journey Builder).
+ Extensive hands-on experience in AmpScript, Service Side Java Script (SSJS). Cloudpage, and SQL
+ Marketing Cloud Configuration
+ Marketing Cloud Connector Config/Settings (if connecting to a SF org to sync data)
+ Installed Packages and the various types of Components (API integrations, etc)
+ General MC API knowledge of both SOAP and REST calls
+ Demonstrated experience in Customer Data Platforms (CDP)/Interaction Studio/Journey builder/Automation Studio/Email and Mobile studio.
+ Demonstrated ability to drive development of highly technical technology services and capabilities.
+ **2+ years of experience in architecting and implementing fault tolerant, highly available Marketing cloud API/REST/SOAP,Platform Event(Pub/Sub).**
+ **Apex, JavaScript, Lightning components, Aura Component and Lighting Web Component**
+ **Lead Marketing Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mapping**
+ **Salesforce Marketing Cloud Developer/Consultant/Salesforce Application Architect certifications will be an added advantage.**
+ **Should have SQL knowledge and have the experience writing database scripts using DDL or queries using DML.**
+ **At least 3 years of experience in Agile scrum software development process.**
+ **Ability to work in team in diverse/ multiple stakeholder environment.**
+ **Experience and desire to work in a Global delivery environment.**
+ **Excellent communication skills with the ability to adapt your communication style to the audience.**
+ **Demonstrated ability to drive development of highly technical technology services and capabilities.**
**DISCLAIMER**
Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
**Requisition ID** : 45392
Customer Success Manager - Marketing Cloud
Publicado hace 7 días
Trabajo visto
Descripción Del Trabajo
Join to apply for the Customer Success Manager - Marketing Cloud role at Salesforce
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Customer Success Manager - Marketing CloudJoin to apply for the Customer Success Manager - Marketing Cloud role at Salesforce
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.
As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.
As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.
The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.
Your Impact
- Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.
- Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
- Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:
- Coordinating the completion of the Signature Success catalog of services as required for your customer
- Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
- Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
- Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
- Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
- Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
- Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
- The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.
- Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.
- Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
- Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
- Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Coordinate and work closely with high volume events and/or key events for the customer.
- Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
- +2 years in Salesforce Ecosystem.
- Salesforce product certifications are a plus (Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, Marketing Cloud Email Specialist).
- Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and/or marketing platforms.
- Deep understanding of Digital Marketing processes, challenges and trends
- Knowledge of Salesforce Marketing Cloud features and applications and able to articulate the value and how a Customer can benefit from Signature Success for Marketing Cloud
- Knowledge of Salesforce product suite and features, capabilities, best use, and how to deploy, including knowledge of the Salesforce platform and ecosystem.
- Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Volunteer Opportunities
Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.
We have a public-facing website that explains our various benefits for:
- Health benefits
- Financial benefits and perks
- Time off and leave policies
- Parental benefits
- Perks and discounts
- Visit for the full breakdown.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Other
- Industries Software Development, IT Services and IT Consulting, and Technology, Information and Internet
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Mexico City Metropolitan Area 1 month ago
Customer Success Manager, Senior ManagerGustavo A. Madero, Mexico City, Mexico 1 month ago
Mexico City Metropolitan Area
$00.00
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4,000.00
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Customer Success Strategy & Operations Manager Customer Success Manager - Entry Level RoleWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Success Manager - Marketing Cloud
Publicado hace 7 días
Trabajo visto
Descripción Del Trabajo
The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.
As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.
As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.
The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.
Your Impact
Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:
Coordinating the completion of the Signature Success catalog of services as required for your customer
Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.
Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.
Minimum Skills:
Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
Coordinate and work closely with high volume events and/or key events for the customer.
Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
Preferred Requirements:
+2 years in Salesforce Ecosystem.
Salesforce product certifications are a plus (Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, Marketing Cloud Email Specialist).
Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and/or marketing platforms.
Deep understanding of Digital Marketing processes, challenges and trends
Knowledge of Salesforce Marketing Cloud features and applications and able to articulate the value and how a Customer can benefit from Signature Success for Marketing Cloud
Knowledge of Salesforce product suite and features, capabilities, best use, and how to deploy, including knowledge of the Salesforce platform and ecosystem.
Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
This position will require you to work from your local Salesforce office 3 to 4 days a week.
Volunteer Opportunities
Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back has helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.
We have a public-facing website that explains our various benefits for:
Health benefits
Financial benefits and perks
Time off and leave policies
Parental benefits
Perks and discounts
Visit for the full breakdown.
Salesforce Marketing Cloud Engagement Platform Expert
Hoy
Trabajo visto
Descripción Del Trabajo
Expert in translating experience designs into scalable, personalized, and automated journeys using Salesforce Marketing Cloud and Personalization tools. This role bridges strategy and execution, enabling real-time, compliant HCP engagement
**About the Role**:
**#LI-Hybrid**
**Location**: Mexico City
**Key responsibilities**:
- Serve as the principal technical specialist for Salesforce Marketing Cloud and Marketing Cloud Personalization within the Marketing Automation Lab.
- Convert CX journey designs into scalable, automated Salesforce Marketing Cloud multi/cross channel journeys.
- Create solution design document, also known as campaign blueprints, detailing the campaign requirements for stakeholders.
- Create and enhance reusable journey templates, personalization elements, and campaign assets to improve operational efficiency.
- Depth and breadth of experience developing segmentation rules that achieve business goals, including designing campaigns for converting anonymous to identified customers, nurturing leads, improving engagement, reducing churn, promoting the next best action, and maximizing lifetime value
- Carry out performance analysis and record the requirements for use case optimization.
- Collaborate with Legal, Regulatory, and Privacy departments to ensure adherence to pharmaceutical marketing and data handling regulations.
- Deliver training and create manuals for Customer Experience (CX) Planners and Marketing Strategists to broaden knowledge and self-service abilities.
**Essential requirements**:
- 2+ years of experience with Marketing Cloud Personalization (Interaction Studio) and/or Real-Time Personalization tools.
- Proficient in AMPscript, SQL, JSON, and dynamic content scripting.
- Solid understanding of Salesforce Data Cloud/CDP, event-based triggers, and data extensions.
- Strong collaboration and communication skills; able to interface with cross-functional teams (data science, Martech, compliance, and brand teams).
- Background in healthcare or regulated industries preferred.
- Familiarity with consent and preference management practices
- Experience in foreign market
- Professional English proficiency
**Technical Skills**:
- Salesforce Marketing Cloud Consultant
- Salesforce Marketing Cloud Developer
- Salesforce Personalization Accredited Professional
**Commitment to Inclusion**
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Division
US
Business Unit
Innovative Medicines
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Alternative Location 1
Dublin (NOCC), Ireland
Alternative Location 2
Hyderabad (Office), India
Functional Area
BD&L & Strategic Planning
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Customer Success Manager, Senior Manager - Marketing Cloud
Publicado hace 4 días
Trabajo visto
Descripción Del Trabajo
The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.
As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.
As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.
The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.
Your Impact
Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:
Coordinating the completion of the Signature Success catalog of services as required for your customer
Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.
Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.
Minimum Skills:
Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
Coordinate and work closely with high volume events and/or key events for the customer.
Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
Preferred Requirements:
+2 years in Salesforce Ecosystem.
Salesforce product certifications are a plus (Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, Marketing Cloud Email Specialist).
Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and/or marketing platforms.
Deep understanding of Digital Marketing processes, challenges and trends
Knowledge of Salesforce Marketing Cloud features and applications and able to articulate the value and how a Customer can benefit from Signature Success for Marketing Cloud
Knowledge of Salesforce product suite and features, capabilities, best use, and how to deploy, including knowledge of the Salesforce platform and ecosystem.
Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
This position will require you to work from your local Salesforce office 3 to 4 days a week.
#J-18808-LjbffrCustomer Success Manager, Senior Manager - Marketing Cloud
Publicado hace 7 días
Trabajo visto
Descripción Del Trabajo
Join to apply for the Customer Success Manager, Senior Manager - Marketing Cloud role at Salesforce
Customer Success Manager, Senior Manager - Marketing Cloud1 day ago Be among the first 25 applicants
Join to apply for the Customer Success Manager, Senior Manager - Marketing Cloud role at Salesforce
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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.
As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.
As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.
The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.
Your Impact
- Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.
- Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
- Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:
- Coordinating the completion of the Signature Success catalog of services as required for your customer
- Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
- Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
- Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
- Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
- Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
- Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
- The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.
- Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.
- Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
- Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
- Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Coordinate and work closely with high volume events and/or key events for the customer.
- Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
- +2 years in Salesforce Ecosystem.
- Salesforce product certifications are a plus (Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, Marketing Cloud Email Specialist).
- Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and/or marketing platforms.
- Deep understanding of Digital Marketing processes, challenges and trends
- Knowledge of Salesforce Marketing Cloud features and applications and able to articulate the value and how a Customer can benefit from Signature Success for Marketing Cloud
- Knowledge of Salesforce product suite and features, capabilities, best use, and how to deploy, including knowledge of the Salesforce platform and ecosystem.
- Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Other
- Industries Software Development, IT Services and IT Consulting, and Technology, Information and Internet
Referrals increase your chances of interviewing at Salesforce by 2x
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#J-18808-LjbffrMarketing Analyst Cloud
Hoy
Trabajo visto
Descripción Del Trabajo
In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.
**Requisitos**:
- +2 años de experiência en ventas, Marketing o desarrollo de negocios en la industria de software/tecnología.
- Idiomas español e inglés. Inglés 60% o más.
- Experiência y conocimiento en soluciones en la nube (Microsoft, Google, AWS u otros).
- Fuerte habilidad de presentación y capacidad para involucrar a la audiencia
- Capaz de funcionar en un ambiente de equipo de diferentes áreas. (Ventas, Preventas, Operaciones). E interactuar con los equipos regionales.
- Fuerte sentido de responsabilidad personal.
- Disciplinado y motivado para un entorno de trabajo remoto.
- Seguimiento y responsabilidad de fechas importantes
Conocimiento del modelo de negocio de al menos una de las siguientes marcas Cloud (Microsoft, AWS, Google)
Sé el primero en saberlo
Acerca de lo último Marketing cloud Empleos en Mexico !
Marketing Analyst Cloud
Hoy
Trabajo visto
Descripción Del Trabajo
- +2 años de experiência en ventas, Marketing o desarrollo de negocios en la industria de software/tecnología.
- Idiomas español e inglés. Inglés 60% o más.
- Experiência y conocimiento en soluciones en la nube (Microsoft, Google, AWS u otros).
- Fuerte habilidad de presentación y capacidad para involucrar a la audiencia
- Capaz de funcionar en un ambiente de equipo de diferentes áreas. (Ventas, Preventas, Operaciones). E interactuar con los equipos regionales.
- Fuerte sentido de responsabilidad personal.
- Disciplinado y motivado para un entorno de trabajo remoto.
- Seguimiento y responsabilidad de fechas importantes
Conocimiento del modelo de negocio de al menos una de las siguientes marcas Cloud (Microsoft, AWS, Google)
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Email Marketing Specialist
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
**JOB DUTIES:**
+ Utilize strong analytical skills, data-driven mindset, and vast knowledge of email best practices, segmentation, and deliverability to ensure success of email programs.
+ Identify opportunities to automate and improve marketing communications.
+ Manage A/B and Multivariate Testing and produce recommendations and findings.
+ Manage database - maintenance, list imports, and list management.
+ Proactively identify and mitigate risks to the execution of email campaigns and manage email calendar.
+ Project manage all tasks related to email to ensure timely completion of projects and quality assurance testing for flawless campaign sends.
+ Take ownership of building and managing all marketing automation programs.
+ Report on email marketing program performance monthly.
+ Benchmark performance against industry and ADI Global standards.
+ Ensures all program assets and data management programs adhere to General Data Protection Regulation (GDPR) and local email laws.
+ Other projects and initiatives dependent on the business needs.
**YOU MUST HAVE:**
+ 3+ years of experience in Digital Marketing.
+ Proficiency in marketing automation platform including **Braze** (or other similar software) and/or Salesforce.
+ An excellent level of **English** (written and spoken)
**WE VALUE:**
+ Excellent communication, organizational and writing skills.
+ Ability to manage multiple priorities and demanding timeframes.
+ Must be highly organized and detail oriented.
+ Able to work independently with minimal direction while staying on task.
+ Follows through with tasks to their completion.
+ Solid business sense balanced with technical aptitude.
+ Strong communication skills.
+ Must be able to work independently and as a team member.
+ Ability to prioritize and be flexible in a fast-paced environment.
**WHAT'S IN FOR YOU:**
+ Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
+ A collaborative and inclusive work environment where your contributions are valued.
+ Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
+ Access to cutting-edge tools, resources, and a supportive team to help you excel.
+ The chance to work with a global, innovative company shaping the future in its industry.
#LI-AA1
#LI-Hybrid
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Email Marketing Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
Platanomelón es la marca de bienestar íntimo líder en España y México que nace (en 2014) con la misión de naturalizar la sexualidad y transmitiendo la visión de que el sexo es algo natural, sano y divertido.
Esto lo hacemos a través de 2 ejes:
Generamos diariamente contenido de calidad sobre educación sexual creado por nuestro equipo de sexología, con un tono tan cercano como profesional y a través del cual hemos roto tabúes y conseguido generar una comunidad de más de 4 millones de personas.
A nivel producto nos alejamos del antiguo concepto de tienda erótica (lugares oscuros, morbosos y que no responden a las necesidades de todo el mundo) y apostamos por juguetes eróticos cero realistas, de colores vivos y más "amigables", democratizando el acceso a nuevas experiencias para todo el mundo que quiera probas cosas nuevas a solas o en pareja.
Gracias a esta fórmula nos hemos posicionado como líderes del mercado en España y México.
Buscamos un/a Email Marketing Specialist que nos ayude a diseñar, ejecutar y optimizar estrategias de email marketing impactantes y efectivas. Este rol implica la planificación y construcción de newsletters, la segmentación de audiencias, el análisis del rendimiento de las campañas y la optimización de nuestras estrategias de CRM para garantizar una comunicación clara, creativa y estratégica con nuestra audiencia. Si te apasiona el marketing digital, los datos y la creatividad, te queremos en el equipo
¿Cuáles serán tus responsabilidades?
- Diseñar, ejecutar y optimizar estrategias de email marketing para mejorar la conversión y retención de clientes.
- Planificar y construir newsletters alineadas con los objetivos comerciales y de comunicación de la marca.
- Segmentar audiencias y personalizar envíos para mejorar la relevancia y el impacto de las campañas.
- Elaborar briefings para diseño gráfico cuando sea necesario.
- Implementar flujos de automatización (welcomes, carritos abandonados, post-compra, etc.).
- Analizar el rendimiento de las campañas y KPI relevantes de email marketing, generando insights accionables.
- A/B testing de asuntos, copys, diseños y estrategias de envío para mejorar la efectividad del canal.
- Colaborar con otros equipos para asegurar la integración del email marketing con otras estrategias digitales.
¿Qué buscamos en ti?
- Experiencia: mínimo 2-3 años en un rol similar.
- Titulación universitaria en Marketing, Comunicación o similar.
- Experiencia previa en uso de plataformas de CRM y email marketing (Klaviyo, HubSpot, Mailchimp o similares).
- Habilidad analítica para interpretar datos y generar insights que optimicen el rendimiento.
- Capacidad de redacción creativa y persuasiva.
- Capacidad para trabajar bajo plazos ajustados y en un entorno dinámico.
- Mentalidad proactiva, orientada a resultados y con atención al detalle.
- Fuertes habilidades organizativas.
¿Qué podemos ofrecerte?
Impacto con propósito
Formarás parte de la comunidad más grande en bienestar íntimo, con más de 5 millones de seguidores. No solo serás parte de un referente a nivel nacional e internacional, sino que también nos ayudarás a romper tabúes y generar un impacto real en la sociedad.
Crecemos con objetivos claros
Somos una empresa orientada a resultados, lo que significa que aquí trabajamos con propósito, claridad y ambición para alcanzar todo lo que nos propongamos.
Nuestra gente es lo primero
Trabajamos cada día para que nuestro equipo tenga un ambiente sano, dinámico y divertido, donde te sentirás valorado/a y parte de algo grande.
Modelo híbrido y materiales a tu medida
De lunes a jueves nos encontramos en nuestras oficinas, y los viernes disfrutamos del home office. Además, te facilitamos todo lo que necesites para trabajar cómodamente desde donde estés.
Excelente ubicación de nuestras oficinas, en Av. Insurgentes Sur 866, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, México.
Flexibilidad horaria real
Porque valoramos tu tiempo, aquí decides a qué hora empiezas y terminas tu jornada dentro de un rango definido. Además, nuestros viernes son de jornada intensiva todo el año (6 horas).
Vacaciones desde el primer año
Disfrutarás de 15 días vacacionales efectivos desde tu primer año, con prima vacacional del 25% para que los vivas al máximo.
Aguinaldo
Te ofrecemos 15 días de aguinaldo, para que cierres el año con un extra que reconozca tu esfuerzo.
Seguro de Gastos Médicos Mayores
Porque tu bienestar nos importa, contarás con cobertura médica para ti y tu tranquilidad.
Descuentos exclusivos
Tendrás códigos de descuento para ti y para Friends & Family en nuestros productos.
Eventos y celebraciones
Nos encanta celebrar, y queremos que lo disfrutes con nosotros:
Summer party
Fiesta de Navidad
Afterworks espontáneos para desconectar y pasarlo bien
Entonces ¿te atreves a jugar?