46 Ofertas de Microsoft Teams en Mexico

Job Title:
Microsoft Teams Customer Engineer
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.
Responsibilities:
+ Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
+ Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
+ Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
+ Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
Qualifications:
+ BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
+ 10+ years of experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
+ Experience with Microsoft Teams administration, including user management, policies, and compliance.
+ Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
+ Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.
+ Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
+ Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
+ Strong knowledge of voice and network protocols, standards, and best practices.
+ Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
+ Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.
+ Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
+ Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
+ Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
+ Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
+ Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
+ Advanced analytical, problem-solving, and decision-making skills.
+ Ability to work independently and as part of a collaborative team.
+ Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
Optional Qualifications:
+ Advanced knowledge of application integration and Contact Centers with Teams.
+ Advanced knowledge Active Directory/Azure AD/Entra ID concepts and PowerShell/Microsoft Graph scripting skills.
+ Advanced networking skills with DNS, firewall, load balancing, etc.
+ Advance skills creating Azure Functions.
Relevant Certifications:
+ Microsoft Certified: Teams Administrator Associate or other relevant certifications.
+ Microsoft 365 Certified: Endpoint Administrator Associate.
#LI-Remote #Mexico #CostaRica
Location:
MEX Work-at-Home
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Support Software Engineer II - PaaS**
**Why We Have This Role**
Reporting Platform is responsible for helping customers understand the data they collect with Qualtrics. Several teams within the org have a significant support and operational load and are in need of an increased focus on building systems both to improve monitoring and to automate repetitive support work over time in order to increase engineering efficiency and better serve our clients. The support and operational work is currently handled by on-call engineers (SDEs) and team Slack channels. As a Support Engineer you will add significant value by bringing focus and dedicated ownership. You will help reduce the distractions and randomization to SDEs caused by support requests. You will also have an opportunity to identify trends in support issues and build administrative tools to significantly reduce the time required to effectively support the product.
**How You'll Find Success**
+ Takes initiative and shows scrappiness in getting things done
+ Proven ability to work well in teams - partnering with managers, cross-functional teams, and teammates
+ Takes analytical mindset to approach problems and find solutions
+ Shows desire to learn new skills and grow in the role
+ Ability to create trust in customers and teams through thorough communication
**How You'll Grow**
+ As a Software Support Engineer at Qualtrics, you will build simple solutions to solve hard customer use cases or engineering scalability problems. You will design systems in an agile environment to withstand hyper growth and own quality from end to end. This level of ownership is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work.
+ Become a master at building scalable, fast, robust and simple SaaS solutions that have broad company impact.
+ Benefit from working with other engineers organization, tech-ops, and product managers to leave your mark beyond your team
+ Transform your ability of creating technical vision roadmap for the organization without limiting to your team
+ Learn Agile methodologies by attending daily stand-up meetings, prioritizing tasks, and working with a sense of urgency to meet a scheduled plan to deliver value to our customers
**Things You'll Do**
+ Work on operations and maintenance-driven coding projects to reduce manual operations work
+ Build systems to audit and measure reliability of services
+ Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
+ Maintain service level agreements, and build systems to support it
+ Manage the health of a number of distributed specialized server fleets and the software stacks that run on them
+ Execute regular maintenance activities for services including outage handling, ticket resolution, root cause fixes, and second-level analysis of maintenance activities
+ Review and update run books for environment, app management and troubleshooting
+ Keep our systems up-to-date working through vulnerabilities
**What We're Looking For On Your Resume**
+ Bachelor's degree in a hard science or Information Systems
+ Solid understanding of the UNIX/Linux operating system
+ Demonstrated software development/technical operations experience
+ A high degree of organization
+ Excellent leadership, verbal, and written communication skills
Preferred Qualifications:
+ Proven ability to troubleshoot and identify the root cause of issues
+ Demonstrated skill and passion for operational excellence
+ Experience in a 24/7 production environment is a plus
+ Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done
+ Proven ability to understand large systems, drilling down to code level
**What You Should Know About This Team**
+ Reporting Platform is responsible for helping customers understand the data they collect with Qualtrics - which is the core reason why customers use Qualtrics.
+ To that end we deliver several customer facing products, SDKs and APIs that provide out of box visualization and reporting capabilities that can be extended to develop use case specific reporting experiences.
+ The team ownership includes: Dashboards, Printed Reports, Results Reports, Reporting SDK, Image/Data exports and more.
+ Vast majority of users experience Qualtrics through reports or dashboards making the Reporting Platform a critical part of our products.
**Our Team's Favorite Perks and Benefits**
+ We spend 10% of our time on individual engineering growth activities every quarter
+ We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
+ Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
+ Variable allowances for wellness, meals, transportation, and more.
**The Qualtrics Hybrid Work Model** : Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ( ,Equal Opportunity Employment ( ,Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
_Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit._

Description
Do you like working on products that are used by customers everyday and solve their issues? Do you like working with very smart technical and business people who are at the forefront of defining and inventing products? Do you like working on multiple product lines and at the same time analyzing, identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you. Device Support Engineering (DSE), part of the Device Services and Security (DS2) org provides support for Amazon Devices Business. DSE offers a range of Support Services to ensure partners and mission-critical services, can sustain and accelerate business results. The services include customer ticket troubleshooting and debugging, handling escalations, tooling and automation to improve customer support experience
Key job responsibilities
This job requires you to constantly hit the ground running. Your ability to learn quickly, work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
- Provide first level of engineering support - including extensive troubleshooting and debugging for customer reported issues in Fire TV, Kindle Tablets, E-Reader, Echo devices and platform services behind these devices.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Defining and validating the supportability aspects and metrics for emerging and existing Amazon Device product lines like FireTV, Tablets, Streaming Devices, eInk, Alexa enabled devices, etc.
- Support ownership of one or more Device products or components, and driving Operational Excellence.
- Developing Tools and scripts to resolve operational burden of support/dev engineers and front-line customer support teams
- Read and understand complex application code and suggest code fixes to resolve support issues
- Work with Global engineering teams for handing-off or taking over active support issues and to create a team specific knowledge base and continuously improve skill set.
A day in the life
- You interact with Customer service teams, Development and Product teams on initiatives to improve customer experience
- You provide ticketing support for set of Devices and own support activities for these devices
- Attend high severity incident calls and drive the call to closure
- You understand the business logic and architecture of your supported devices that enable you to resolve tickets
- You are able to read and understand complex application code and suggest code changes
- You work on support projects that are large in scope
- You have the ability to design and develop simple, efficient tools
About the team
Device Support Engineering (DSE), part of the Device Services and Security (DS2) org provides support for Amazon Devices Business. DSE offers a range of Support Services to ensure partners and mission-critical services, can sustain and accelerate business results. The services include customer ticket troubleshooting and debugging, handling escalations, tooling and automation to improve customer support experience
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern programming languages
- Experience working with REST API based services
- Strong communication skills and experience in handling high severity incident management calls.
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- * Experience working on enterprise level large scale n-tier applications
- * Demonstrated skill and passion for problem solving and operational excellence.
- * BIG PICTURE: solve problems at their root, stepping back to understand the broader context
- * PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done.
- * ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
- * HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.
- * QUALITY: You demonstrate appropriate quality and thoroughness.
- * INTEGRITY: You act with personal integrity at all times.
- * PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

As a Technical Support Supervisor, you will lead a high-performing team of support professionals, driving operational excellence and delivering exceptional customer service. You will be responsible for coaching, developing, and managing team performance to meet business goals and customer satisfaction metrics. In this role, you will collaborate with cross-functional teams to implement process improvements, support transformation initiatives, and foster a positive, employee-focused team culture. Your leadership will be key in ensuring a productive work environment, resolving escalations, and maintaining high standards of service delivery.
**JOB DUTIES:**
+ **Supervision** of a professional support team, including skills development and performance management
+ Monitor and **manage** operational and customer satisfaction metrics to meet organizational goals.
+ Highlight areas of improvement and recommend changes in methods, processes, and tools.
+ Work with the leadership team to **drive growth** and transformation initiatives
+ Handle supervisor escalations and follow up on customer satisfaction surveys.
+ Hire, develop, and train support team to match business requirements
+ Work with QA team to provide feedback when needed.
+ Provide feedback on technical and soft skills to support agents when needed.
+ **Create team culture and environment that is employee focused.**
+ Maintain a **great working atmosphere that allows personal and professional development to each one of the team members** .
+ Encourage participation on site/team events that foster a positive work environment.
**YOU MUST HAVE:**
+ 3+ years of experience in customer service, preferably in a technical support environment.
+ Excellent verbal and written communication skills with strong interpersonal abilities.
+ Strong attention to detail and confident decision-making under pressure.
+ Proven ability to analyze problems and deliver effective solutions.
+ Collaborative team player who builds trust and drives team success.
+ Results-driven mindset with a focus on meeting performance goals.
**WE VALUE:**
+ Strong continuous improvement mindset, strong leadership impact
+ Experience with Salesforce.com and SharePoint
+ Demonstrated experience with Knowledge Management & Call Center Management.
**WHAT'S IN IT FOR YOU?**
+ Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
+ A collaborative and inclusive work environment where your contributions are valued.
+ Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
+ Access to cutting-edge tools, resources, and a supportive team to help you excel.
+ The chance to work with a global, innovative company shaping the future in its industry.
#LI-JB1
#LI-HYBRID
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
- Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
- Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
- Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.
- Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback.
**Qualifications**
**Required Qualifications:**
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.
- Ability to read, write and speak fluent English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter._
**Preferred Qualifications:**
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
- Microsoft Technology Certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers' technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement:**
- Uses available tools to deliver solutions for customer issues of limited scope.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Follows processes provided by the business.
- Provides feedback to improve products to more senior engineers or technical advisors.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
**Readiness:**
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.
**Response and Resolution:**
- Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
**Qualifications**
**Required Qualifications:**
- Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English
**Preferred Qualifications:**
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter._
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Reviews complex issues and contacts customers to understand issue. Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Performs complex product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve complex customer issues. Implements end-to-end readiness programs and contributes to the content and readiness strategy. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes. Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness. Translates feedback and creates processes and workflows for case resolution. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Implements strategic business decisions with customers, partners, and teams to increase market share.
**Business Integration:**
- Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Product/Process Improvement:**
- Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
- Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
- Translates feedback and creates processes and workflows for case resolution.
**Readiness:**
- Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Response and Resolution:**
- Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
- Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Qualifications**
**Required Qualifications:**
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.
- Ability to read, write and speak fluent English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years_ _thereafter._
**Preferred Qualifications:**
- Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
- Microsoft Technology Certifications
#CES #CSS #AppsInfra #AzureCore
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Job Description**
Install, maintain, improve and repair equipment, plant, services and building installations to set levels effectively in compliance with best practices ensuring production efficiency can be met within a safe well-presented facility. Respond to technical issues affecting production and maintain electrical and mechanical services
**Responsibilities**
+ Attend breakdowns, identify fault and problem solve, with minimal downtime to production
+ Carry out diagnosis of faults, the maintenance and repairs to all types of plant and equipment in a safe, timely and professional manner and return equipment to operational service
+ Estimate length of time required to complete a job and likely consequences of failure to complete work within required timescales  Identify and escalate any activity that has the potential to cause harm or damage
+ Report breakdown root causes, equipment faults and concerns to management
**Qualifications**
+ A Levels, ONC, City & Guilds level 3, BTech National Diploma Level 3, IVQ Technician Diploma, NVQ level 3
+ Professional accreditation with an industry related body would be advantageous
+ Completed a recognized indentured apprenticeship in facilities management
+ Practical hands-on approach to problem solving
+ Experience of leading and developing (multi-skilled) people
+ Strong PC skills and experience of packages such as SAP (Standard Analyses: Purchasing Information System)
**About Autozone**
AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.
Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.
**Job Identification** 8877
**Job Schedule** Full time
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.