60 Ofertas de Microsoft Teams en Mexico

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Support Software Engineer II - PaaS**
**Why We Have This Role**
Reporting Platform is responsible for helping customers understand the data they collect with Qualtrics. Several teams within the org have a significant support and operational load and are in need of an increased focus on building systems both to improve monitoring and to automate repetitive support work over time in order to increase engineering efficiency and better serve our clients. The support and operational work is currently handled by on-call engineers (SDEs) and team Slack channels. As a Support Engineer you will add significant value by bringing focus and dedicated ownership. You will help reduce the distractions and randomization to SDEs caused by support requests. You will also have an opportunity to identify trends in support issues and build administrative tools to significantly reduce the time required to effectively support the product.
**How You'll Find Success**
+ Takes initiative and shows scrappiness in getting things done
+ Proven ability to work well in teams - partnering with managers, cross-functional teams, and teammates
+ Takes analytical mindset to approach problems and find solutions
+ Shows desire to learn new skills and grow in the role
+ Ability to create trust in customers and teams through thorough communication
**How You'll Grow**
+ As a Software Support Engineer at Qualtrics, you will build simple solutions to solve hard customer use cases or engineering scalability problems. You will design systems in an agile environment to withstand hyper growth and own quality from end to end. This level of ownership is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work.
+ Become a master at building scalable, fast, robust and simple SaaS solutions that have broad company impact.
+ Benefit from working with other engineers organization, tech-ops, and product managers to leave your mark beyond your team
+ Transform your ability of creating technical vision roadmap for the organization without limiting to your team
+ Learn Agile methodologies by attending daily stand-up meetings, prioritizing tasks, and working with a sense of urgency to meet a scheduled plan to deliver value to our customers
**Things You'll Do**
+ Work on operations and maintenance-driven coding projects to reduce manual operations work
+ Build systems to audit and measure reliability of services
+ Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
+ Maintain service level agreements, and build systems to support it
+ Manage the health of a number of distributed specialized server fleets and the software stacks that run on them
+ Execute regular maintenance activities for services including outage handling, ticket resolution, root cause fixes, and second-level analysis of maintenance activities
+ Review and update run books for environment, app management and troubleshooting
+ Keep our systems up-to-date working through vulnerabilities
**What We're Looking For On Your Resume**
+ Bachelor's degree in a hard science or Information Systems
+ Solid understanding of the UNIX/Linux operating system
+ Demonstrated software development/technical operations experience
+ A high degree of organization
+ Excellent leadership, verbal, and written communication skills
Preferred Qualifications:
+ Proven ability to troubleshoot and identify the root cause of issues
+ Demonstrated skill and passion for operational excellence
+ Experience in a 24/7 production environment is a plus
+ Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done
+ Proven ability to understand large systems, drilling down to code level
**What You Should Know About This Team**
+ Reporting Platform is responsible for helping customers understand the data they collect with Qualtrics - which is the core reason why customers use Qualtrics.
+ To that end we deliver several customer facing products, SDKs and APIs that provide out of box visualization and reporting capabilities that can be extended to develop use case specific reporting experiences.
+ The team ownership includes: Dashboards, Printed Reports, Results Reports, Reporting SDK, Image/Data exports and more.
+ Vast majority of users experience Qualtrics through reports or dashboards making the Reporting Platform a critical part of our products.
**Our Team's Favorite Perks and Benefits**
+ We spend 10% of our time on individual engineering growth activities every quarter
+ We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
+ Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
+ Variable allowances for wellness, meals, transportation, and more.
**The Qualtrics Hybrid Work Model** : Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ( ,Equal Opportunity Employment ( ,Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
_Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit._

Description
Do you like working on products that are used by customers everyday and solve their issues? Do you like working with very smart technical and business people who are at the forefront of defining and inventing products? Do you like working on multiple product lines and at the same time analyzing, identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you. Device Support Engineering (DSE), part of the Device Services and Security (DS2) org provides support for Amazon Devices Business. DSE offers a range of Support Services to ensure partners and mission-critical services, can sustain and accelerate business results. The services include customer ticket troubleshooting and debugging, handling escalations, tooling and automation to improve customer support experience
Key job responsibilities
This job requires you to constantly hit the ground running. Your ability to learn quickly, work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
- Provide first level of engineering support - including extensive troubleshooting and debugging for customer reported issues in Fire TV, Kindle Tablets, E-Reader, Echo devices and platform services behind these devices.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Defining and validating the supportability aspects and metrics for emerging and existing Amazon Device product lines like FireTV, Tablets, Streaming Devices, eInk, Alexa enabled devices, etc.
- Support ownership of one or more Device products or components, and driving Operational Excellence.
- Developing Tools and scripts to resolve operational burden of support/dev engineers and front-line customer support teams
- Read and understand complex application code and suggest code fixes to resolve support issues
- Work with Global engineering teams for handing-off or taking over active support issues and to create a team specific knowledge base and continuously improve skill set.
A day in the life
- You interact with Customer service teams, Development and Product teams on initiatives to improve customer experience
- You provide ticketing support for set of Devices and own support activities for these devices
- Attend high severity incident calls and drive the call to closure
- You understand the business logic and architecture of your supported devices that enable you to resolve tickets
- You are able to read and understand complex application code and suggest code changes
- You work on support projects that are large in scope
- You have the ability to design and develop simple, efficient tools
About the team
Device Support Engineering (DSE), part of the Device Services and Security (DS2) org provides support for Amazon Devices Business. DSE offers a range of Support Services to ensure partners and mission-critical services, can sustain and accelerate business results. The services include customer ticket troubleshooting and debugging, handling escalations, tooling and automation to improve customer support experience
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern programming languages
- Experience working with REST API based services
- Strong communication skills and experience in handling high severity incident management calls.
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- * Experience working on enterprise level large scale n-tier applications
- * Demonstrated skill and passion for problem solving and operational excellence.
- * BIG PICTURE: solve problems at their root, stepping back to understand the broader context
- * PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done.
- * ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
- * HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.
- * QUALITY: You demonstrate appropriate quality and thoroughness.
- * INTEGRITY: You act with personal integrity at all times.
- * PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 
We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.
We are looking for your talent, join our team and start your journey today!
**Technical Support Engineer**
**Job Description / Responsibilities:**
+ Providing customer remote support for issues in HVAC & Refrigeration controllers in site via chat functions, emails, and calls.
+ Providing customers with step-by-step guidance to resolve technical problems.
+ Following up on technical queries and providing prompt feedback.
+ Prioritizing customer queries and escalating serious technical issues.
+ Documenting error reports and monitoring performance metrics.
+ Establish remote connection with new and existing stores.
+ Update call-tracking system in place, with required information.
+ Programming and set point configuration and changes per requirements.
+ Keep track of set point changes.
+ Technical training to external personnel.
+ Executive reports with trends, graphs, dashboards, infographic and suggestions to our client monitoring department.
+ Update external new projects spreadsheet.
+ Report and solve any problems with controllers.
+ Maintain proficiency in all products and services that company offers. This includes installation, programming, and equipment protocol.
**Requirements:**
+ Equivalent from two-year college or technical school along with five years related experience and/or training, or equivalent combination of education and experience. Bachelor's Degree it's desirable.
+ Computer skills including word processing, database, power point presentations, Internet software, E-mail, Windows PC, Power BI, Excel Advanced
+ Strong problem-solving skills
+ Excellent analytical skills - the ability to identify trends, patterns, and insights from data.
+ Understanding of reporting & data visualization tools such as Power BI
+ Excellent written and verbal communication skills
+ Ability to carry out assigned tasks to the required standards with minimal supervision.
+ Ability to work independently as well as within a team.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers, and making a positive impact in the communities where we live.
**About Copeland**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software, and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
No calls or agency requests please.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Diversity, Equity & Inclusion**
At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.
**No calls or agency requests please.**
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

**Technical Support Engineer**
**(Please submit resume in English)**
**Location:** Mexico (Office/Hybrid/Remote)
**Position Summary:**
Bentley Systems is seeking a talented individual to become a valued member of the Product Support team as a **Technical Support Engineer.** As part of the Global Technical Support team, the technical support engineer is responsible for providing technical assistance on the product via (inbound/outbound) phone, e-mail, and web portal. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution, and escalation involving Bentley's supported products
**We will rely on you for the following:**
+ Provide troubleshooting and technical assistance for ProjectWise Product functionality/features to users via e-mail, service tickets, phone, and web-portal (BE Communities.
+ Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
+ Advise and educate users on accurate usage of the Product and address specific use cases reported on the Service Requests.
+ Work in a fast-paced environment while collaborating with internal and external stakeholders.
+ Act as a liaison between users and Product Management/Development.
+ Research and identify solutions to ProjectWise Product functionality/features.
+ Ask users targeted questions to quickly understand the root of the problem.
+ Maintain accurate notes and details on user support requests.
+ Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
+ Communicate with team members regarding current/ongoing issues via daily scrum calls.
+ Document software problem defects for review and take corrective actions.
+ Document technical knowledge in the form of Knowledgebase Articles or Communities Posts.
+ Meet with internal Bentley teams to provide the users' perspective on our products and services.
**Your daily tasks will look like this:**
+ Review individual Support Case Backlog and prioritize Aged and Escalated Requests.
+ Reproduce issues in-house on test systems (Virtual Machines) to isolate the cause of the problem.
+ Monitor the Team Support Cases Queue and pick issues in the order of priority, impact, and age of the Service Request.
+ Update and follow-up with users over the phone/email on existing Requests.
+ Engage on Team Scrum calls to discuss issues and liaison with the team
+ Adhere to Phone Queue Schedule and ensure phones are always manned and voicemails processed.
+ Contribute to Bentley Communities and answer user queries.
+ Update the Team Technical Knowledge Base and share updates with the team.
+ Upskill on Product Knowledge by focusing on a new topic every week. Consume Training through internal Pathways, Wikis, videos, etc.
+ Channelize potential Defects/Enhancements to the Product Management/Development teams.
+ Provide a handover to the next shift with appropriate documentation when needed
**What You Bring to The Team:**
+ 2+ years of experience in technical support and exposure to global user interaction.
+ Bachelor's degree in IT, Engineering, or related fields.
+ Experience or Knowledge with ProjectWise product suites or similar document management systems such as Documentum, Vault or Aconex.
+ Experience with the Administration of Engineering Information/Document Management systems.
+ Experience or knowledge with relational databases: Microsoft SQL Server or Oracle.
+ Experience or knowledge with Networking (DNS, TCPIP, FQDN, cluster environments).
+ Experience or knowledge with Windows Operating System (Server and client) for administration and debugging.
+ A "user first" approach and strong critical thinking, with a desire to solve problems with excellent troubleshooting skills.
+ Emotional intelligence when talking with users, and the ability to document methodically.
+ Exposure to answering queries via Service Requests and Communities forum posts.
+ Ability to work well with Global colleagues to help address user issues.
+ Ability to manage time effectively by delegating, prioritizing, and scheduling tasks to ensure they are completed in the expected timelines.
+ A motivated self-starter with the ability to work independently and in a team.
**What would make you stand out:**
+ Experience with ProjectWise infrastructure.
+ Knowledge or experience of IIS (Internet Information Services),
+ Proven success in all aspects of ProjectWise Administration.
+ Experience with MicroStation, AutoCAD, Revit, Civil 3D, IPLOT (PrintingPlotting).
+ Knowledge with extended ProjectWise features (Publishing such as ICS for PDF, BAS; Bentley cloud features such as Deliverables Management, ProjectWise Drive, ProjectWise Projects, WSG, etc.)
**What We Offer:**
+ A great Team and culture - please see our Recruitment Video ( .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
+ Competitive Salary and benefits.
+ The opportunity to work within a global and diverse international team.
+ A supportive and collaborative environment.
+ Colleague Recognition Awards.
**LI-RB1**
**LI - Remote**
**LI - Hybrid**
 **About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Reviews complex issues and contacts customers to understand issue. Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Performs complex product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve complex customer issues. Implements end-to-end readiness programs and contributes to the content and readiness strategy. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes. Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness. Translates feedback and creates processes and workflows for case resolution. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Implements strategic business decisions with customers, partners, and teams to increase market share.
**Business Integration:**
- Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Product/Process Improvement:**
- Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
- Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
- Translates feedback and creates processes and workflows for case resolution.
**Readiness:**
- Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Response and Resolution:**
- Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
- Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Qualifications**
**Required Qualifications:**
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.
- Ability to read, write and speak fluent English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years_ _thereafter._
**Preferred Qualifications:**
- Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
- Microsoft Technology Certifications
#CES #CSS #AppsInfra #AzureCore
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers' technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement:**
- Uses available tools to deliver solutions for customer issues of limited scope.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Follows processes provided by the business.
- Provides feedback to improve products to more senior engineers or technical advisors.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
**Readiness:**
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.
**Response and Resolution:**
- Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
This role will be focused on resolving billing and subscription issues for customers with Azure subscriptions.
**Qualifications**
**Required Qualifications:**
- Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter._
**Preferred Qualifications:**
- Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
#CES #CSS #AppsInfra #AzureCore
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

The Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers and Fleet Customers from the United States of America and Canada.
+ Facilitate culture of customer care and focus to role modeling Ford OS.
+ Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns.
+ Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses.
+ Interface with Dealer service personnel (Service Manager, Shop Foreman, Service Writer, Technician, etc.) and other internal Ford Motor Company departments (Product Concern Engineers, Quality Team, Recall Department, Warranty Department, Service Publication Team, etc.).
+ Participate in monthly check-ins, peer reviews and team meetings.
+ Report feedback and provide information on report trends and incoming technical issues to appropriate Subject Matter Expert (SME) or designated team Single Point of Contact (SPOC).
+ Provide technical assistance and/or guidance to the other Centralized Technical Assistance Center team members when needed.
+ Complete training both online and classroom as required.
+ Provide support to achieving all Centralized Technical Assistance Center objectives and metrics.
Preferred Qualifications:
+ Bachelor's Degree required in automotive-related programs such as, but not limited to: Automotive Technology, Automotive Technology Management, Field Service Operations, Advance Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology, Automotive Industry Management and Mechanical Engineering.
+ Automotive Service/Hands-on diagnostic and repair experience desired.
+ Integrity to do the right thing and a demonstration of a solid understanding of Ford Operating System (Ford OS).
+ Have demonstrated a willingness to people first, focus on the customer, operate with empathy, and use feedback to develop self and others.
+ Technical competency and proficient computer skills.
+ Excellent verbal and written English communication skills.
+ Problem solving and critical thinking skills.
+ ASE certifications desired.
Competencies and Skills:
+ Able to work independently, following-through and solving problems quickly.
+ Professionalism including customer service/interface skills/experience.
+ Project/program management experience and business acumen.
+ Experience or firm understanding of the Vehicle Service Repair process.
**Requisition ID** : 45479

Supervises and organizes the operations of the IT Depot for the AutoZone chain in Mexico.
Plans, organize and controls activities in the IT Depot related to repairs and shipments of computer equipment.
Helps store managers and supervisors to make the correct report of the damaged computer equipment they have in stores to give them the correct disposition and replacement.
Interacts with the IT department in Memphis to ensure the availability of computer equipment for store replacements, in addition availability of the equipment needed for the next store openings.
Primary Accountabilities
+ Report and follow-up of computer equipment warranty.
+ Revision and resolution of IT tickets related to computer equipment. 5 's implementation in IT Depot area.
+ Faillure analysis and repair of computer equipment.
+ Shipping of computer equipment and computer consumables to stores.
+ Technical support to stores by email or phone.
+ Separation and accommodation of computer equipment, inventory control of computer equipment.
Education & Experience
+ Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent.
+ Area of Study: Computer Science/Electronic engineer
+ Years of Experience: One to two years.
+ Type of Experience: Technical support, analysis of electronic failures.
+ Special Certifications or Technical Skills: Knowledge in electronic circuits analysis, use of electronics measurement tools.
+ Other/Preferred: Proactive, good customer service.

**Req ID:** 321022
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Analyst to join our team in Guadalajara, México (MX-MEX), Mexico (MX).
Individuals understand their own area and are able to perform all facets of their role. - They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. - They manage projects with oversight from their supervisor.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "
Network Support Senior Analyst
" to join our team in "Mexico".
Potential candidates must possess experience and demonstrate expertise in at least one or more of the following areas:
Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches
Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems
Performs network maintenance and system upgrades including service packs, patches, hot fixes etc Create & update the technology components of standard operating procedures - Liaise with vendors and other IT personnel for problem resolution
- Hands On Experience with Aruba Wireless and Routing Switching
- Nexus configuration and design - VDC, VPC, OTV, LISP, FabricPatch, DCNM
- ARUBA Switching and Wireless - - Cisco Enterprise Wireless communication design, configuration. Configuring Lightweight and Autonomous APs, WLAN Controllers, PRIME - Bridging, outdoor/mesh - LDP, TDP, RSVP Label distribution - MPBGP-VPNv4, Multi-VRF and VRF-Lite
- Application and WAN Optimization appliance design and configuration - Appliances such as Riverbed, WLC, SD-WAN - Cisco® CCNA certificate OR equivalent experience
- Strong communication skills
- Solid documentation experience with Microsoft® Visio, Word, and Excel
- Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. - Bachelor's Degree or equivalent experience.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**