11 Ofertas de Palace Resorts en Mexico

**Guest Services Specialist**

**Naples Florida Vacation Homes LLC - Naples, FL USA**

Leading Vacation Rental Management Company in Naples, Florida seeks an energetic and enthusiastic guest services representative. Your primary functions will be:
1. To assist guests in booking rental reservations.

2. To be PRO-ACTIVE! Don’t just be an order taker - be an order maker! Reach out to past guests and past inquiries to remind them about us and our services and to politely encourage them to book or rebook. Be personable, ask the right questions and offer solutions. Explain what is available or not available in our market, follow up with inquiring guests, answer questions, make suggestions, offer ideas and solutions, etc.

3. To process payments, send out and follow up to get signed contract, analyze identification & selfies to ensure reservations are legitimate.

4. To send out check-in instructions and confirm guest receipt. Remotely assist with guest check in as needed.

5. To be the first point of contact to guests while they are staying in our properties. Answer questions, document and assist with any issues the guest might be experiencing at the property. Create maintenance work orders and follow up with local team members / vendors to resolve problems as expeditiously as possible. Documentation is key. Quick action, follow-through and communication is key to maintaining happy guests.

6. To complete other tasks as assigned.
- Friendly demeanor and be able to establish an attentive rapport with guests. Excellent interpersonal skills are a must.
- Be solutions orientated and curious to be efficient in problem solving on the fly.
- Must possess excellent near-native verbal and written English language skills. A second language, such as Spanish is a plus.
- Excellent aptitude for calculating and processing numbers is required.
- Be highly organized and a great multi-tasker. Requests and inputs will come at you from multiple directions and you must follow up to get things done and resolve issues.
- Be able to work independently and as part of a team which reaches across the globe. Self-starter, be proactive, able to decipher urgency of situations, make decisions, communicate and delegate to others on an as-needed basis.
- Be a quick learner, have a high attention to detail.
- Excellent low-pressure sales skills and experience is preferred.
- Bachelor's degree preferred but not required.
- Full-time preferred or Part-time with a minimum of 20 hours per week may be considered.

**Compensation / Benefits**

Hourly: TBD (based on experience and the going rate in the market in which you will live and work)

We reward those who go the extra mile to follow up and bring in new reservations. Bonus compensation available after you’ve been with us for 90 days.

Paid Time-off: After working for us full-time for a minimum of 6 months - you get the following paid time off. Your birthday, up to 3 holidays of choice per year (granted by seniority / rotation) and 4 days PTO (paid time off) accrual. Rate of PTO accrual increases as your length of service increases. PTO is used for sick days, vacation time or any other personal business you need to take care of. PTO is used in 4 hour blocks.

Those interested in being considered for the position are encouraged to send their resume to: Please indicate the amount of pay you are expecting to receive.

Pay: $90.00 - $185.00 per hour

Expected hours: 40 per week

**Education**:

- Bachelor's (preferred)

**Experience**:

- hospitality: 1 year (preferred)

**Language**:

- English (required)

Work Location: Remote

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Ciudad de Mexico, Mexico, 6500 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Job Number**

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management-
***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.**
**- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Ambassador Hotel, Ave. Hidalgo 310 Oriente, Monterrey, Nuevo Leon, Mexico VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

**Número de Empleo**

**Categoría de Empleo** Rooms & Guest Services Operations

**Ubicación** The St. Regis Kanai Resort Riviera Maya, Paseo Kanai 15, Solidaridad, Playa Del Carmen, Quintana Roo, Mexico VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

APTITUDES DESEABLES

Educación: Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General

(General Educational Development, GED).

Experiência laboral afín: No se requiere experiência laboral afín.

Experiência como supervisor: No se requiere experiência como supervisor.

Licencia o certificación: Ninguna
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._

St. Regis Hotels & Resorts, combinando el glamour atemporal con un espíritu de vanguardia, se compromete a brindar experiências exquisitas en más de 50 hoteles y resorts de lujo en las mejores ubicaciones de todo el mundo. Comenzando con el debut del hotel St. Regis en Nueva York con John Jacob Astor IV a principios del siglo XX, la marca sigue comprometida con un nível de servicio incondicional que se adelante a las necesidades de los huéspedes, ofrecido a la perfección por un equipo de amables anfitriones que combinan la sofisticación clásica con la sensibilidad moderna, así como el servicio de mayordomo exclusivo. Te invitamos a consultar las oportunidades de empleo en St. Regis. Al unirte a St. Regis, te unes a una cartera de marcas con Marriott International. **Estarás** donde puedes llevar a cabo tu mejor trabajo, **comenzarás** a cumplir tu propósito, **formarás parte** de un increíble equipo mundial y **te convertirás** en tu mejor versión.

**Número de Empleo**
**Categoría de Empleo** Rooms & Guest Services Operations
**Ubicación** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VER EN MAPA
**Horario** Full-Time
**¿Ubicación remota?** N
**¿Reubicación?** N
**Tipo de Posición** Non-Management

APTITUDES DESEABLES

Educación: Título de estudios secundarios o certificado equivalente de un programa

de Desarrollo de Educación General (General Educational Development, GED).

Experiência laboral afín: No se requiere experiência laboral afín.

Experiência como supervisor: No se requiere experiência como supervisor.

Licencia o certificación: Ninguna
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._

Al unirte a la familia Sheraton, te convertirás en miembro de su comunidad mundial. Somos un lugar para encontrarse y conectar desde 1937. En Sheraton, los empleados crean un sentido de pertenencia en más de 400 comunidades de todo el mundo. Invitamos, acogemos y conectamos a los huéspedes mediante experiências atractivas y un servicio atento. Si te gusta trabajar en equipo y ofrecer una experiência significativa a los huéspedes, te animamos a explorar tu próxima oportunidad de empleo con Sheraton. Únete a nuestra misión de ser "El punto de encuentro del mundo". Al unirte a Sheraton Hotels & Resorts, te unes a una cartera de marcas con Marriott International. **Estarás** donde puedes llevar a cabo tu mejor trabajo, **comenzarás** a cumplir tu propósito, **formarás parte** de un increíble equipo mundial y **te convertirás** en tu mejor versión.

Housekeeping and Laundry Operations Manager

The role of the Housekeeping and Laundry Operations Manager is to oversee and manage all aspects of housekeeping and laundry operations onboard.

Key Responsibilities:

• To lead, motivate and coach a team of empowered individuals who will strive to deliver exceptional guest service.
• To maintain cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas.
• To report to the Hotel Director and take an active role in all hotel division activities.
• To identify Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor.
• Other responsibilities include: managing budgets, leading division in achieving and exceeding quantitative and qualitative goals and targets, maintaining safe, secure, and healthy environment, etc.

Required Skills and Qualifications:

• Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required.
• Strong results-oriented management style with proven successes.
• Demonstrated knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.

Benefits:

• Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation.
• Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages.

Others:

• Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges.
• Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
• Language Requirements: Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

**Intro**:
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**:

- The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests.
- The role is a part of the Premium Services team within our Mexico City Airport group.

**What you'll do**:

- As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

Responsibilities include comprehensive domestic and international ticketing functions, boarding pass issuance, seat assignments, upgrades, day of and future date ticketing, managing guest needs during off-schedule operations including rerouting travel itineraries, providing operational support which may include meeting customers and assisting with connecting flights and boarding, promoting Admirals Club memberships and renewals, thorough knowledge of all club and lounge membership and access policies, proactively mitigating customer service failures and deficiencies, and assisting guests in all areas of Premium Customer Services.

**All you'll need for success**:
**Requirement: Valid USA visa (B1/B2)**

**Minimum Qualifications
- Education & Prior Job Experience**
- High school diploma or GED
- Must be able to read, write, fluently speak and understand the English language
- Must be able to secure appropriate airport authority and/or Customs security badges, if applicable
- Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
- Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service

**Preferred Qualifications
- Education & Prior Job Experience**
- Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
- Service-oriented and self-motivated with a high level of professionalism
- Able to attend training classes in Dallas/Fort Worth, Texas
- Prior customer hospitality experience strongly preferred
- Maintain a well-groomed and professional appearance
- Excellent communication skills
- Prior travel industry experience preferred
- PC experience preferred
- Strong organizational and administrative skills required
- Ability to work irregular and/or extended hours, including weekends and holidays
- Must report to work on a regular and timely basis

**What you'll get**:
Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
- Wellness Programs: We want you to be the best version of yourself - that’s why our wellness programs provide you with all the right tools, resources and support you need.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.