293 Ofertas de Sep en Mexico
paramedico- 16 sep
Hoy
Trabajo visto
Descripción Del Trabajo
PARAMEDICO (A)
CUANDO : 16 DE SEPTIEMBRE (UNICAMENTE)
HORARIO: 9 AM A 6 PM
DONDE? RICOLINO PLANTA TOLUCA
C. Anillo Perimetral Manzana 005, Delegación San Lorenzo Tepaltitlán I, Delegación San Lorenzo Tepaltitlán, 50010 San Lorenzo Tepaltitlán, Méx.
REQUISITOS:
Escolaridad: Paramédico certificado (TUM O TSU)
***NO ENFERMEROS ***
SI ERES ENFERMERO Y A PARTE ERES PARAMEDICO , TE PUEDES POSTULAR
Edad: de 25 a 45 años
Deseable experiencia en Plantas
ACTIVIDADES:
Brindar atención de primer contacto a trabajadores en general
Asistir en las emergencias e incidencias de salud
Tipo de puesto: Tiempo completo, Por obra o tiempo determinado
Sueldo: $1,000.00 al día
Beneficios:
- Caja de ahorro
- Estacionamiento de la empresa
Licencia/Certificación:
- ACLS (Deseable)
- BLS (Obligatorio)
Lugar de trabajo: Empleo presencial
Chofer - Vigente al 30-SEP-2025
Hoy
Trabajo visto
Descripción Del Trabajo
Estamos en búsqueda de:
Un candidato para el puesto de Chofer para laborar en Coacalco de Berriozábal, México, México.
Requisitos:
- Indispensable saber conducir automóvil y contar con licencia vigente.
- Experiencia mínima de 1 año en este puesto.
- Vivir cerca de la zona Coacalco
Habilidades:
- Manejo de unidad de 1 a 3 toneladas
- Amable.
- Respetuoso.
- Ordenado.
- Deseable manejar motos
Funciones/Actividades:
- Entrega de motos a Clientes
- Recolección de unidades
- Entrega de mercancias
Horario de trabajo: Lunes a Viernes de 09:00hrs a 18:00hrs, Sábado de 09:00hrs a 14:00hrs.
Favor de mandar CV con el asunto "Chofer Coacalco" al correo opor WhatsApp al
Postúlate a nuestra vacante para conocer más sobre el proceso y conocer más sobre nosotros.
ANALISTA JURIDICO - Vigente al 16-SEP-2025
Hoy
Trabajo visto
Descripción Del Trabajo
Estamos en búsqueda de:
Un candidato para el puesto de ANALISTA JURIDICO para laborar en Centro, Tabasco, México.
Ofrecemos:
$ $10956 MXN Mensual
Postúlate a nuestra vacante para conocer más sobre el proceso y conocer más sobre nosotros.
Asistente Sustantivo de Proyecto Post level NPSA-5 Apply by Sep-8-25 Agency UNDP Mexico
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
Descripción de Proyecto:
A inicios del 2019, el problema central identificado para consolidar la gestión de riesgos en el estado de Tabasco es que éste presenta vulnerabilidades ante desastres, y en algunos sectores, éstas se siguen reproduciendo, ya que carece de criterios y medidas de resiliencia en sus políticas estatales y municipales. Algunas de las causas son, por un lado, las debilidades institucionales y limitadas capacidades en el nuevo Instituto estatal de Protección Civil para impulsar y coordinar la transversalización de la GIRD en políticas sectoriales. Por otro lado, en secretarias prioritarias del gobierno estatal (Educación, Infraestructura, Medio Ambiente, Salud), así como en los respectivos sectores de los gobiernos municipales, los insuficientes recursos y capacidades para diseñar y/ó implementar normativa, programas y proyectos con enfoque de resiliencia ante desastres.
De común acuerdo con el nuevo gobierno estatal de Tabasco, se identifican las siguientes medidas prioritarias para enfrentar el problema arriba descrito: incrementar la coordinación interinstitucional e intersectorial, fortalecer espacios de gobernanza, generar acuerdos entre los sectores clave y niveles de gobierno para el impulso de la resiliencia en sus sectores y/o territorios, a la vez que se incrementan las capacidades de la sociedad civil y las comunidades para la participación y contraloría social en políticas públicas preventivas.
En este sentido, el propósito del presente proyecto es contribuir a la institucionalización de estrategias existentes y nuevas de gobernanza territorial de los riesgos de desastres que incidan el desarrollo sostenible de Tabasco, a través del fortalecimiento institucional y de capacidades con el enfoque de resiliencia.
Para ello se plantean las siguientes líneas de trabajo:
- Mecanismos de fortalecimiento institucional en el IPCET, en materia de GIRD y resiliencia.
- Capacidades instaladas en sectores estratégicos de gobierno estatal y municipal en gobernanza territorial con enfoque de GIRD.
- Cinco estrategias sectoriales implementadas para transversalizar la GIRD en los sectores de la planeación territorial, obra pública, educación, ambiente y salud.
- Incremento de las capacidades e implementación de mecanismos de participación y contraloría social de parte de las OSC´s en programas y proyectos para incluir el enfoque de derechos y de resiliencia.
La persona que resulte seleccionada para cubrir la vacante brindará apoyo operativo en las actividades del proyecto, asimismo, apoyará al área administrativa de la coordinación estratégica de la Unidad de proyectos de RRD con el propósito de dar seguimiento interno y brindar las facilidades en las actividades programadas.
Alcance del Trabajo:
- Dar seguimiento operativo y sustantivo a las actividades de las estrategias implementadas en el marco del proyecto.
- Mantener comunicación asertiva constante con la Coordinación del Proyecto.
- Apoyar en la planeación operativa anual del proyecto.
- Apoyar a la coordinación del proyecto y al equipo de especialistas y consultores, en el adecuado seguimiento puntual de actividades y procesos técnicos: evaluación, seguimiento de indicadores y en el logro de los alcances del proyecto.
- Apoyar en la sistematización de conocimientos a través de la generación de documentos.
- Dar seguimiento a las metas y el desarrollo de los productos y documentos entregables del anexo 1 del proyecto: Programa de fortalecimiento institucional para el desarrollo resiliiente en Tabasco Fase 5.
- Apoyar de forma técnica en la integración de informes, documentos parciales y finales de logros del proyecto.
- Dar seguimiento a los programas de formación implementados como parte de la estrategia de Educación para la resiliencia y Municipios Resilientes, dirigidos a funcionarios municipales y estatales, así como a docentes y directores de todos los niveles educativos.
- Brindar apoyo en la implementación de la Estrategia de Educación para la Resiliencia, que incluye el diseño de acciones formativas dirigidas a integrantes del sector educativo para el fortalecimiento en materia de innovación y resiliencia y el apoyo para la generación de conocimiento.
Acuerdo Institucional:
El/La Asistente Sustantivo del Proyecto será supervisado(a) por la Coordinación Operativa del Proyecto, así como por la Administradora del área de proyectos de Resiliencia y RRD. Así mismo, se integrará al equipo de trabajo del área de Proyectos de Resiliencia y RRD, dentro de la Unidad de Ambiente, Energía y Resiliencia del PNUD México.
Competencias Escenciales:
Logro de Resultados: Nivel 1: Planifica y monitorea el trabajo propio, presta atención a los detalles, entrega trabajo de calidad en los límites establecidos.
Pensar Innovadoramente: Nivel 1: Tiene apertura a ideas creativas/riesgos conocidos, resuelve problemas de manera pragmática, realiza mejoras.
Aprender Continuamente: Nivel 1: Tiene mente abierta y curiosidad, comparte conocimiento, aprende de los errores, pide retroalimentación.
Adaptarse con Agilidad: Nivel 1: Se adapta al cambio, maneja la ambigüedad/incertidumbre de manera constructiva, es flexible.
Actuar con Determinación: Nivel 1: Muestra determinación y compromiso, capaz de responder calmadamente ante la adversidad, confiado.
Participar y Asociarse: Nivel 1: Demuestra compasión/entendimiento hacia los demás, forma relaciones positivas.
Facilitar la Diversidad e Inclusión: Nivel 1: Aprecia/respeta las diferencias, reconoce los sesgos inconscientes, confronta la discriminación.
Requisitos Académicos Mínimos:
- Certificado de Educación Bachillerato (educación secundaria), es requisito.
- Estudios Universitarios nivel Licenciatura en Educación, Pedagogia, Psicología o áreas afines, se dará debida consideración pero no es un requisito.
Requisitos de Experiencia Mínimos:
- Mínimo 5 años (con bachillerato) o 2 años (con licenciatura) de experiencia laboral en proyectos de resiliencia, educación, fortalecimiento institucional y organizaciones de la sociedad civil.
Habilidades Requeridas:
- Experiencia trabajando con equipos multidisciplinarios.
- Experiencia para monitorear y garantizar el cumplimiento de las actividades del proyecto.
- Experiencia en elaboración de informes, presentaciones, etc.
- Experiencia manejando varias actividades de forma simultánea.
Habilidades Deseadas:
- Manejo de paquetería office.
- Conocimientos en Marcos sobre Escuelas Resilientes.
- Conocimiento y/o Experiencia de los marcos programáticos del PNUD y/o lineamientos para la implementación de proyectos.
- Conocimientos y/o Experiencia en proyectos relacionados con el fortalecimiento de capacidades.
Idiomas:
- Inglés Básico.
Technical Support Engineer
Hoy
Trabajo visto
Descripción Del Trabajo
TurnKey Lender is a provider of award-winning AI-based loan origination and management software that is changing how businesses everywhere succeed. The company puts lending software in the hands of businesses of all sizes, using proprietary technology that securely digitizes every step of credit management and the loan lifecycle. Lenders who use TurnKey Lender speed up loan decisioning and origination by means of AI-powered scoring models and business rules that increase portfolio profitability by 49%, increase operational efficiency, customer satisfaction, and client lifetime value.
The results so far:
- We have over 100 banking and non-banking customers in 28 countries
- We won multiple Lending Industry Awards
- Triple digit % revenue growth year-on-year
We enable people to do great work and develop professionally. We created the naturally evolving environment where our people are happy to work together, where different skill sets are matched to complement each other.
You can expect a real investment in your and your team's professional growth. Dedication to crafting a strong, career advancement opportunities to those seeking to take their careers to the next level.
- Please note this position will be onsite based in Guadalajara, Mexico*
The TurnKey Lender Technical Support Team is looking for a technical support engineer to be part of the existing global enterprise support team. Our products for Enterprise level accounts require significant amounts of customization. And as a result, our support team requires flexible and knowledgeable engineers, able to read and comprehend architectural documents, to perform Level 3 support activities. These activities include technical analysis, troubleshooting, issue validation, corrective actions, documentation, and appropriate customer communications. We operate a 24x7 support schedule with initial response, issue update and resolution KPIs. The necessary requirements are as follows:
REQUIREMENTS:
- BS/BA in Computer Science, Engineering, or a related field
- Excellent communication skills
- Expert knowledge of SQL, MSSQL, (testing required)
- Technical Support Experience
- Knowledge of coding languages (e.g. C#, .Net, Python)
- Experience in SOAP/REST APIs
- Ability to learn new technologies quickly
- Resourcefulness, troubleshooting aptitude and organized
- Attention to detail
- Sense of ownership within team atmosphere
RESPONSIBILITIES:
- Understanding customer challenges and key business goals through monitoring, discovery calls, discussions, and workshops
- Represent the customer to management, internal development and deployment teams
- Manage requirements by creating use cases, specifications (including RTM, BRD, SRS, FRS), UML diagrams, wireframes, etc.
- Knowledge of coding languages (SQL, MySQL, MSSQL, C#, .Net) and frameworks/systems (AngularJS, Git)
- Work with developers to design algorithms and flowcharts
- Document change requests from the client and explain the approved change requests to development teams
- Troubleshoot, and upgrade existing business process
- Gather and evaluate user feedback
- Recommend and execute improvements
TurnKey Lender is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. If you need any assistance or accommodations due to a disability, please contact us.
Technical Support Supervisor
Hoy
Trabajo visto
Descripción Del Trabajo
**JOB DUTIES:**
+ **Supervision** of a professional support team, including skills development and performance management
+ Monitor and **manage** operational and customer satisfaction metrics to meet organizational goals.
+ Highlight areas of improvement and recommend changes in methods, processes, and tools.
+ Work with the leadership team to **drive growth** and transformation initiatives
+ Handle supervisor escalations and follow up on customer satisfaction surveys.
+ Hire, develop, and train support team to match business requirements
+ Work with QA team to provide feedback when needed.
+ Provide feedback on technical and soft skills to support agents when needed.
+ **Create team culture and environment that is employee focused.**
+ Maintain a **great working atmosphere that allows personal and professional development to each one of the team members** .
+ Encourage participation on site/team events that foster a positive work environment.
**YOU MUST HAVE:**
+ 3+ years of experience in customer service, preferably in a technical support environment.
+ Excellent verbal and written communication skills with strong interpersonal abilities.
+ Strong attention to detail and confident decision-making under pressure.
+ Proven ability to analyze problems and deliver effective solutions.
+ Collaborative team player who builds trust and drives team success.
+ Results-driven mindset with a focus on meeting performance goals.
**WE VALUE:**
+ Strong continuous improvement mindset, strong leadership impact
+ Experience with Salesforce.com and SharePoint
+ Demonstrated experience with Knowledge Management & Call Center Management.
**WHAT'S IN IT FOR YOU?**
+ Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
+ A collaborative and inclusive work environment where your contributions are valued.
+ Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
+ Access to cutting-edge tools, resources, and a supportive team to help you excel.
+ The chance to work with a global, innovative company shaping the future in its industry.
#LI-JB1
#LI-HYBRID
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
Technical Support Advisor
Publicado hace 6 días
Trabajo visto
Descripción Del Trabajo
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
- Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
- Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
- Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.
- Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback.
**Qualifications**
**Required Qualifications:**
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.
- Ability to read, write and speak fluent English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter._
**Preferred Qualifications:**
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
- Microsoft Technology Certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Technical Support Engineer
Publicado hace 11 días
Trabajo visto
Descripción Del Trabajo
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers' technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Product/Process Improvement:**
- Uses available tools to deliver solutions for customer issues of limited scope.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Follows processes provided by the business.
- Provides feedback to improve products to more senior engineers or technical advisors.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
**Readiness:**
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.
**Response and Resolution:**
- Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
**Qualifications**
**Required Qualifications:**
- Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English
**Preferred Qualifications:**
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter._
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Technical Support Advisory
Publicado hace 12 días
Trabajo visto
Descripción Del Trabajo
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Reviews complex issues and contacts customers to understand issue. Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Performs complex product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve complex customer issues. Implements end-to-end readiness programs and contributes to the content and readiness strategy. Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes. Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness. Translates feedback and creates processes and workflows for case resolution. Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Implements strategic business decisions with customers, partners, and teams to increase market share.
**Business Integration:**
- Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
**Product/Process Improvement:**
- Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
- Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
- Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
- Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
- Translates feedback and creates processes and workflows for case resolution.
**Readiness:**
- Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics.
**Response and Resolution:**
- Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
- Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.
- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
**Qualifications**
**Required Qualifications:**
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.
- Ability to read, write and speak fluent English
**Other:**
_Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years_ _thereafter._
**Preferred Qualifications:**
- Understanding about Azure platforms (storage, networking, compute, identity and access management, monitoring)
- Experience working in a customer service environment, retail, sales, etc
- Experience in using innovative technologies such as AI in every day life.
- Experience working in a dynamic team environment.
- Experience with problem solving and providing solutions to customers
- Microsoft Technology Certifications
#CES #CSS #AppsInfra #AzureCore
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Technical Support Agent
Publicado hace 18 días
Trabajo visto
Descripción Del Trabajo
Install, maintain, improve and repair equipment, plant, services and building installations to set levels effectively in compliance with best practices ensuring production efficiency can be met within a safe well-presented facility. Respond to technical issues affecting production and maintain electrical and mechanical services
**Responsibilities**
+ Attend breakdowns, identify fault and problem solve, with minimal downtime to production
+ Carry out diagnosis of faults, the maintenance and repairs to all types of plant and equipment in a safe, timely and professional manner and return equipment to operational service
+ Estimate length of time required to complete a job and likely consequences of failure to complete work within required timescales Identify and escalate any activity that has the potential to cause harm or damage
+ Report breakdown root causes, equipment faults and concerns to management
**Qualifications**
+ A Levels, ONC, City & Guilds level 3, BTech National Diploma Level 3, IVQ Technician Diploma, NVQ level 3
+ Professional accreditation with an industry related body would be advantageous
+ Completed a recognized indentured apprenticeship in facilities management
+ Practical hands-on approach to problem solving
+ Experience of leading and developing (multi-skilled) people
+ Strong PC skills and experience of packages such as SAP (Standard Analyses: Purchasing Information System)
**About Autozone**
AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.
Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.
**Job Identification** 8877
**Job Schedule** Full time
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.