59 Ofertas de Soporte Ti en Mexico

POSITION OBJECTIVE

• BRP offers a career opportunity as Service Desk Agent; customer oriented, good collaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model.

Your Key Responsibilities

• Regular end user support (Professionals)

• Adequately solve tickets according to agreed priority and in compliance with SLA

• End user equipment support and troubleshooting (DELL (laptop, desktop, workstation), Ricoh (regular printers and MP), etc)
• Computer installation and setup (PXE boot)
• Standard BRP applications deployment (Through SCCM)
• Microsoft Office Suite
• Google Workspace Office Suite
• Google Meets hardware support
• Wireless connectivity

• Mobile devices configuration and support (Samsung & Apple)

• Manufacturing Environment (commonly called Shop-Floor)

• Zebra printers (preventive and corrective maintenance along with LAN configuration (Wi-Fi)).

• Zebra scanners (preventive maintenance and configuration)
• Software configuration (Mobisys)
• Basic troubleshooting with infrastructure servers, network, and telecom asset equipmentShop floor support (Tier 2)
• Shop floor equipment installation
• Shop floor apps installation (part of the configuration tool)
• Tablets installation, configuration and support
• Weekly tapes backup and restore (when needed)
• Schedule preventive maintenance of manufacture devices
• Continues Improvement: Ensure at all times to prioritize the necessary interventions on production operations in order to reduce, or even proactively eliminate, downtime and loss of vehicles.

• Receipt/validate and maintain all assets appropriately within the AM database in order to constantly reflect the condition of the equipment under its immediate responsibility

• Collaborate with other IT functional towers to speed up incident or service delivery according to ticket priority in compliance with SLA.

• Periodically report progress and communicate or escalate any problem or risk requiring the immediate attention of the immediate supervisor. Report open tasks between shifts for IT Services continuity.
• Initiate, maintain and develop all work instructions essential to the good maintenance of the services offered.
• Participate in compliance with the QMS (Quality Management System) determined for their role in relation to the standard ISO 9001: 2015.
• Comply with safety rules according to the function.
• Comply in time planned training related to Quality and Training.
• Identify and report any quality and compliance issues and support corrective actions

Skills

• User and a services-oriented (make our culture unique, use our values: Passion, Drive, Ingenuity, Trust)
• Good teammate (attend meetings, collaborate, maintain good relationship with colleagues)
• Multi-tasking
• Computer troubleshooting
• Availability to work on the day shift, evening shift, and night shift
• Follow communication protocols to report emergency ticket status
• Punctuality

Experience And Education

• Computer Science education technical or bachelor degree
• 3 years of experience configuring, building or troubleshooting computers, printers, scanners

Language

• Fluent in Spanish written and verbal.
• English (Speaking 50%, Writing 70%, Reading 90%)
• Knowledge of French or German is an advantage

LIFE AT BRP

At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.

Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.

Our employees make up a big family of diverse cultures who all share a common value: innovation. Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.

Follow Us On
LinkedIn @BRP

YouTube @CommunicationsBRP

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

SHIFTS AVAILABLE:

• Monday- Friday 7am - 4pm

STARTING RATE: $60,000 MXN

IT Support Technicians will:

• Have advanced IT knowledge
• Have an interest in pursuing a career in the IT field
• Have the ability to multitask and prioritize a changing workload
• Have strong organization and communication skills
• Be a reliable and dependable worker

Duties include, but are not limited to :

• Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
• Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
• Providing remote support, software loading, etc. for all hand-held and tablet technology tools

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

SHIFTS AVAILABLE:

• Monday- Friday 7am - 4pm

STARTING RATE: $60,000 MXN

IT Support Technicians will:

• Have advanced IT knowledge
• Have an interest in pursuing a career in the IT field
• Have the ability to multitask and prioritize a changing workload
• Have strong organization and communication skills
• Be a reliable and dependable worker

Duties include, but are not limited to:

• Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
• Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
• Providing remote support, software loading, etc. for all hand-held and tablet technology tools

Estamos en búsqueda de Ingenieros de Soporte IT que quieran unirse a nuestro equipo en Zapotlanejo, Jalisco.

Si te apasiona la tecnología, el trabajo en equipo y la atención al cliente, esta es tu oportunidad.

La persona ideal será responsable de brindar soporte en soluciones tecnológicas, redes y sistemas de videovigilancia, garantizando un servicio de calidad y confianza a nuestros clientes. Para triunfar en este puesto se requiere proactividad, enfoque en resultados y habilidades de comunicación.

• Administración de redes LAN, WLAN y WAN.
• Implementación y configuración de equipos de red y videovigilancia.
• Soporte en telefonía IP y enlaces inalámbricos.
• Instalación de cableado estructurado.
• Asegurar la correcta operación de los sistemas tecnológicos de los clientes.
• Brindar atención y acompañamiento al cliente.
• Apoyo en labores de campo (se requiere licencia de chofer).

• Conocimientos en administración de redes y telecomunicaciones.
• Experiencia en configuración de equipos de red y videovigilancia.
• Manejo de cableado estructurado.
• Licencia de chofer vigente.
• Habilidades de trato al cliente y resolución de problemas.
• Estudios en Ingeniería en Sistemas, Telecomunicaciones o afín.

• Prestaciones superiores a las de Ley.
• Capacitación constante.
• Apoyo para vivienda durante los primeros tres meses.
• Percepciones competitivas: $18,000 a $21,000 pesos mensuales.
• Oportunidad de crecimiento en una empresa líder en la región.

Interesados enviar CV

The IT Support Engineer provides advanced technical support for end-user devices, line of business applications, and client network performance. Acting as a key escalation point from the Service Desk, this role ensures workstation reliability, resolves complex issues, and supports ITSM processes aligned with ITIL, TISAX, and ISO 27001 standards. The engineer also leads technical projects, assists in training and mentoring Service Desk staff, and contributes to continuous service improvement across Microsoft and infrastructure platforms.

Main Duties & Work Responsibilities

• Help develop and execute technical projects to enhance Microsoft 365, Intune endpoint management, and ITSM platform capabilities.
• Assist in maintaining and improving ITSM processes including incident, problem, change, and service request management.
• Manage client hardware and software application installation, device imaging, deployment, and lifecycle processes.
• Provide support for client network configurations (WiFi, Ethernet, VPN), MS Active Directory, MS Entra ID role based access control (RBAC), file shares, and remote access tools.
• Support cloud platforms (Azure, AWS), virtualization technologies (VMWare, Hyper-V, Citrix), and VoIP systems (Teams, GoTo) for client use.
• Implement and maintain client security measures such as MFA, ZTNA, BitLocker encryption, and endpoint protection.
• Coordinate with other departments, external vendors, and resources to resolve complex technical issues.
• Provide advanced guidance and training to new employees and existing staff.
• Support initiatives related to TISAX and ISO 27001 compliance, including documentation and audit preparation.

Knowledge, Experienced, Education

• 3 years of experience in IT service desk and service delivery roles, with an additional 1 year of demonstrated expertise in advanced technical support and acting as an escalation point for complex issues.
• Proficiency in using, supporting, developing, and managing solutions using Microsoft Windows, mobile OS (iOS, Android), Microsoft 365, Outlook, Intune, Active Directory/Entra ID, MS Teams, Defender, and remote support tools (Beyond Trust, LogMeIn, TeamViewer), VoIP (GoTo, Teams), and Virtualization (VMWare, Hyper-V, and Citrix).
• Experience supporting various brands of client desktops, laptops, mobile devices, printers, and peripherals.
• Experience supporting clients with cloud storage (SharePoint, OneDrive) and cloud platforms (AWS, Azure).
• Familiarity with project management methodologies (e.g., Agile, Scrum).
• General understanding and ability to support client network configurations, protocols, and security measures (WiFi, Ethernet, VPN, File Shares).
• Knowledge of IT general security methods (MFA, ZTNA), Microsoft security, RBAC, encryption tools (BitLocker), and principles/practices, including compliance with security policies and procedures.
• ITIL Foundation or higher (e.g., ITIL Practitioner, ITIL Expert) and technical industry certifications (ITF+, A+, Network+, MCP, etc.) are preferred.
• Advanced English Proficiency level (Business English, as it provides support locally and to U.S./N.S. sites)
• Technical Leadership: Includes being the subject matter expert in this field. Ability to motivate the organization, enforce product technical excellence and sponsor innovation among the team.
• Relevant Cisco, VMware, Microsoft, or other certifications preferred.
• Observation, understanding, and execution of applicable company ISO/TISAX/IATF certification standards related to the role and impact on the overall organization.