142 Ofertas de Técnicos de Help Desk en Mexico

Join one of the biggest IT Services companies in the world! Here you can transform your career!

Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Customer Support Analyst in Queretaro, who wants to learn and transform his career.

In this role you will:

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

And much better if you stand out for:

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work
• At least 1 year of relevant work experience
• Advanced English required

What do we offer?

• Contrato inderteminado
• Sueldo 100% nómina
• 12 días de vacaciones el 1er año (aumento de días acorde a ley)
• 30 días de aguinaldo
• Seguro de gastos médicos mayores
• Seguro de vida
• Vales de despensa mensuales

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At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer!

#Buildingonbelief

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints
• Experience working with customer support.

Join one of the biggest IT Services companies in the world! Here you can transform your career!

Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Customer Support Analyst in Queretaro, who wants to learn and transform his career.

In this role you will:

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

And much better if you stand out for:

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work
• At least 1 year of relevant work experience
• Advanced English required

What do we offer?

• Contrato inderteminado
• Sueldo 100% nómina
• 12 días de vacaciones el 1er año (aumento de días acorde a ley)
• 30 días de aguinaldo
• Seguro de gastos médicos mayores
• Seguro de vida
• Vales de despensa mensuales

<<>>

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer!

#Buildingonbelief

Job Title: Customer support representative

Job Location: Guadalajara, Mexico

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.

About the company:

VH Devro is the customer-facing brand of Van Hessen and Devro, two globally recognized leaders in the production of natural casings, collagen casings and gels, serving customers in over 110 locations worldwide. Together, we’ve over 200 years combined experience of supplying food manufacturers worldwide. We’re proud to serve 110+ countries through a workforce of around 4,200 people. From technology to circularity, optimization to innovation, reliability to quality, you can depend on us for expert advice and support.

Role Purpose:

Are you passionate about delivering exceptional customer service experiences and collaborating with others in a fast-paced environment? As our Customer Support Specialist, you will be responsible for building and maintaining relationships with our Latin American customers by being a trusted advisor, creating a rapport and instilling product confidence.

Responsibilities:

• Process and monitor sales orders, ensuring complete order administration.
• Ensures effective communication with clients regarding sales confirmation and contracts.
• Checks if confirmations correspond with sales plan and contracts.
• Provides service to customer and manages customer specific information (e.g. provides information, supports, answers questions, etc.)
• Prepares and provides periodic reports and (incidental) management information to customers, sales and other stakeholders.
• Registers complaints and provides communication and handling of this to the customer.

About you:

• Minimum 2 years of sales and customer service experience
• Bi-lingual in Spanish & English
• Strong multitasking and prioritisation abilities
• Exceptional interpersonal and relationship building skills
• Analytical thinking capabilities with creative problem-solving skills
• Highly organized and detail-oriented
• Knowledge of manufacturing processes, production planning and logistics management is highly advantageous for this role

What do we offer?

• Competitive salary & benefits
• Working hours Monday-Friday 8am-5pm

What next?

If this sounds like a role that you would be interested in, then we would love to hear from you. To apply, please email a copy of your CV, along with a cover letter explaining the key attributes that you could bring to the role.

We value the support recruitment agencies provide, however we are unable to accept speculative CV’s from agencies we are not already engaged with.

Email address for applications:

Closing Date: 10/12/2025

*Please note, closing dates are subject to change and, at time of high volume of applications, this may be brought forward.

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

The Opportunity

The Customer Support Analyst is responsible for ensuring day-to-day order processing for North America, driving gold-standard customer service, and maintaining site performance metrics through the use of standard processes and best practices. The CSR is expected to partner with other CSRs across the world, as well as with site and regional leadership.

Your Impact

As a Customer Support Analyst your functions would consist of

• Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.
• Customer communications – managing adds/cuts, missing order communication and off template orders.
• Confirmation of order completion.

¿Who Are We Looking For?

• Advanced English , as this role has daily communication with native speakers.
• Intermediate Excel knowledge (data entry and editing, formulas, pivot tables).
• 6 months – 1 year of experience with administrative tasks (document filing and organization, purchase order or invoice management, customer support).
• Availability to work 5 days a week, 8 hours per day : It could be from Monday to Sunday (resting 2 days), from a schedule range between 06:00 am - 11:00 pm

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

The Opportunity

The Customer Support Analyst is responsible for ensuring day-to-day order processing for North America, driving gold-standard customer service, and maintaining site performance metrics through the use of standard processes and best practices. The CSR is expected to partner with other CSRs across the world, as well as with site and regional leadership.

Your Impact

As a Customer Support Analyst your functions would consist of

• Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.
• Customer communications – managing adds/cuts, missing order communication and off template orders.
• Confirmation of order completion.

¿Who Are We Looking For?

• Advanced English , as this role has daily communication with native speakers.
• Intermediate Excel knowledge (data entry and editing, formulas, pivot tables).
• 6 months – 1 year of experience with administrative tasks (document filing and organization, purchase order or invoice management, customer support).
• Availability to work 5 days a week, 8 hours per day : It could be from Monday to Sunday (resting 2 days), from a schedule range between 06:00 am - 11:00 pm

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

El candidato seleccionado para el puesto de representante de atención al cliente debe poseer una gran capacidad de comunicación, que le permita colaborar eficazmente con su equipo y con otros equipos de distintas áreas. Debe tener un profundo conocimiento de las necesidades de los principios de atención al cliente y habilidades multitarea.

Responsabilidades

• Respuesta a consultas: los agentes de Atención al Cliente gestionan las consultas entrantes de los clientes a través de diversos canales, como llamadas telefónicas, correos electrónicos, chat en directo o redes sociales. Proporcionan información rápida y precisa, respondiendo a las preguntas e inquietudes de los clientes
• Resolución de problemas: los agentes de Atención al Cliente ayudan a los clientes a resolver problemas o quejas. Escuchan atentamente, empatizan con los clientes y trabajan para encontrar soluciones adecuadas dentro de los límites de las políticas y procedimientos de la empresa
• Tramitación de pedidos: Los agentes procesan los pedidos de los clientes, garantizando la exactitud en la selección de productos, precios y detalles de entrega. Pueden ayudar con modificaciones, cancelaciones o seguimiento del estado del envío
• Asistencia técnica: En los casos en que se requieren conocimientos técnicos, los agentes de Atención al Cliente prestan asistencia a los clientes que se enfrentan a dificultades técnicas relacionadas con productos o servicios. Solucionan problemas, guían a los clientes paso a paso para resolverlos o, si es necesario, remiten problemas complejos a equipos especializados.
• Encuestas y comentarios de los clientes: Los agentes de CX pueden recoger de forma proactiva las opiniones de los clientes o realizar encuestas después de la interacción para medir los niveles de satisfacción de los clientes. Analizan las opiniones y proporcionan información al equipo directivo para la mejora continua de productos, servicios y procesos.
• Introducción de datos y documentación: Los agentes de CX registran con precisión las interacciones con los clientes, incluidos los detalles pertinentes, en la base de datos del centro de contacto o en el sistema de gestión de las relaciones con los clientes (CRM). Se aseguran de que toda la información quede debidamente documentada para futuras referencias o análisis.
• Cumplimiento y garantía de calidad: Los agentes de CX se adhieren a las políticas, procedimientos y normativas legales de la empresa mientras gestionan las interacciones con los clientes. Mantienen un alto nivel de calidad de servicio y profesionalidad durante cada interacción con el cliente.

Requisitos

• Estudios técnicos o universitarios parciales o completos en áreas afines como Administración de Empresas, Comunicación o similares.
• Nivel básico de inglés
• Conocimientos intermedios de las herramientas de Microsoft Office
• Experiencia previa en atención o servicio al cliente, preferiblemente en ventas o en el sector financiero, de al menos un año
• Habilidades comunicativas eficaces, capacidad para trabajar en equipo y manejar situaciones difíciles bajo presión

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

At Siena, AI isn't just a tool—it's embedded in our DNA. We believe that leveraging AI-first workflows empowers individuals to work smarter, faster, and more creatively. Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day.

As Customer Support Engineer you will be responsible for providing exceptional customer support, troubleshooting technical issues, and offering insights for the continuous improvement of our AI products. This role demands a blend of technical acumen, problem-solving skills, and a customer-centric approach.

• Customer Service: Deliver high-quality support to customers via phone, email, and chat. Respond to customer inquiries in a timely and accurate manner.
• Technical Support: Troubleshoot and resolve technical issues related to our AI products and services. Guide customers through problem-solving processes.
• Product Knowledge: Maintain up-to-date knowledge of our product features, capabilities, and updates to provide informed support.
• Feedback Collection: Gather and relay customer feedback to the product development team for future enhancements.
• Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system.
• Collaboration: Work closely with the technical and product teams to stay informed about product changes and contribute to product improvement discussions.

• Minimum of 3 years in customer support for SaaS or technical products. Experience in the AI industry is a big plus.
• Strong communication and interpersonal skills.
• Proficiency in problem-solving and troubleshooting.
• Ability to work in a fast-paced, remote environment.
• Understanding of ChatGPT and technical products.

We're a startup, so no fancy offices or corporate fluff. But here's what we do offer:

• Make a real impact. Your work directly shapes our product and company.
• A Voice that matters. In a small team, every perspective counts—yours included.
• Working at Siena. We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI.
• Competitive compensation. Great salary plus the opportunity for equity or stock grants.
• Flexible time off. Take at least 15 days—more if you need it.
• A Learning budget. If you're growing, so are we.
• The thrill of building something new. Join us at a stage where your contributions matter most.
• Tackling meaningful challenges. We're redefining how work gets done through AI.

We're not about corporate jargon—here's what truly matters to us:

• Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding.
• Customer empathy: You are driven by our customers' success. You see needs they can't articulate.
• Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges.
• Ownership and autonomy: When things break, you fix first, explain later.
• Relationships: You create bonds with your colleagues - building trust and sharing success.
• Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher.
• Open and direct: You share and receive feedback. You are open about what's working and what not.

To ensure you stay at the cutting edge of AI-driven work, we provide:

• Perplexity Pro account
• ChatGPT Pro account
• Claude Pro account
• Quarterly budget for experimenting with new AI tools
• A culture that encourages AI experimentation and adoption

We encourage our team to explore and integrate AI tools into their workflows, allowing them to maximize efficiency and innovation in their roles.

At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.