Descubre las oportunidades laborales en IBM, una empresa líder global en tecnología e innovación. Explora vacantes que impulsan la transformación digital y ofrecen soluciones en áreas como inteligencia artificial, computación en la nube y consultoría. Encuentra el puesto ideal para desarrollar tu carrera profesional en un entorno dinámico y colaborativo.146 Ofertas de Ibm en Mexico
Ibm Cognos
Ayer
Trabajo visto
Descripción Del Trabajo
**Location**:any state of Mexico
**Industry - Sector**:MALS
**What you’ll do?**
- Good Understanding of financial planning budgeting and forecasting functions and related processes.
- Previous experience in technical development, architecture in TM1 space is a must
- Self-starter, strong problem solving and trouble shooting skills.
- Proficient at financial modeling and quantitative analysis
**What you’ll bring**:
- Strong problem solving and troubleshooting skills.
- Understanding of business requirements analysis, user acceptance testing and change management techniques.
- Working knowledge of accounting and financial reporting.
- Demonstrated ability to administer financial systems.
**Soft skills**:
Work Underpressure, Quality at work, Results Oriented
**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
IBM MQ Support Engineer
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
As an Infrastructure Specialist: System Administration you'll be responsible for providing 24/7 technical support for cloud-based solutions, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components.You'll play a critical role in building & setting up new development tools, infrastructure, and Networking, maintaining and deploying the cloud applications.
You'll also be part of developing and configure infrastructure and configuration as code (e.g.: Ansible and Terraform). Experience is required in the administration of Dev,Test & Production environments hosted on OS such as Windows, Linux and Unix. Have strong knowledge of load balancing, CDN options provided by multiple cloud vendors (E.g. Load balancer and Application gateway in Azure). You should be knowledgable on installing and configuring MYSQL, MSSQL PostgreSQL and other databases.
You'll ensure the systems are safe and secure against cybersecurity threats besides identifying and fixing technical problems and installing software updates and 'fixes'.
You'll also support installing and maintaining a logging cluster using tools such as Logstash, ElasticSearch and Kibana as a centralized solution to parse logs from application and docker containers. As well as identify and resolve issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. If unable to resolve an issue, you should be capable of escalating it to the appropriate support level. Proficiency in cloud application architecture and performing initial analysis on incidents is expected.
You'll manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Additionally, ensure DR and manual redundancy failover capabilities. Regular service management reports should be provided to keep clients informed. You should be familiar with ITIL processes and Integrated Service Level Management.
**Required technical and professional expertise**
* 3+ years of experience working with IBM MQ including configuration
* 3+ years of experience administering, maintaining, and troubleshooting IBM MQ
* 2+ years of experience integrating IBM MQ with other platforms
* 2+ years of experience with IBM MQ performance monitoring and tuning.
* Advanced spoken English level
**Preferred technical and professional experience**
* Scripting with shell or Python
* Experience with ticketing systems such as ServiceNow, Jira
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Solution Architect: IBM Z
Publicado hace 13 días
Trabajo visto
Descripción Del Trabajo
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best-running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, whilst ongoing development will advance your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us.
**Your role and responsibilities**
As a Solution Architect you'll be a pivotal team member who connects the client's technical functional and implementation requirements with a solution design and proposal. You'll work closely with clients and sellers to build solutions based on the meeting the client's business outcomes and known best practices for the technology and industry. In this fast-paced role, you'll design, and construct build work breakdown structure leading to the rough order of magnitude leading to the price and statement of work. A successful Solution Architect will demonstrate a natural bias towards self-motivation and navigating data and people to find answers and present solutions that ensure world class delivery.
**Required technical and professional expertise**
* Technology Skills: Skills and knowledge in the following technology areas: IBM's Infrastructure technologies (IBM System z)
* Track record of sizing and defining services focused solutions including functional and implementation requirements for phases such as design, development, integration, production support and operations.
* Client Stakeholder Credibility Building: Experience in building credibility and service orientation with client stakeholders.
* Excellent communication and leadership skills to navigate complex client engagements
**Preferred technical and professional experience**
* Technology Expertise: Deep expertise in at least one of the following technology areas: IBM System z, z/OS, Machine Learning / AI on z, Data and Analytics on z, Geographically Dispersed Parallel Sysplex (GDPS) resiliency solutions and automation
* Client facing Experience: Experience working with clients in defining technology solutions
* Ability to manage multiple engagements in a fast-paced, innovative environment.
* Experience with any of the IBM Software portfolio considered a plus - IBM Data & AI products
* Experience in IBM Z Modernization strategies and tools.
* Knowledge of Transaction processing systems and enterprise infrastructure design.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM IT Economics Specialist
Publicado hace 25 días
Trabajo visto
Descripción Del Trabajo
The IT Economics team works very closely with business executives, various customers across industries, architects, technical sales, sales and business partners to analyze and evaluate the economic differences of IT solutions in client environments to support zStack revenue objectives. This pre-sales and direct sales support is focused on identifying areas for efficiencies and cost reductions, with a mission to position IBM solutions against competitive offerings.
This is an Americas-level position with the possibility for occasional world-wide travel. Travel is based on the candidate's ability, and the requirements of our customers, but should not exceed 25%.
**Your role and responsibilities**
Successful (Total Cost of Ownership) TCO and Business Value Assessments (BVA) require a deep understanding of different platforms, public cloud environments and associated software products. Custom client engagements cover a broad range of competitive solutions analyzed in comparison to IBM Z and IBM LinuxONE. These comparisons could be to IBM Power, IBM Storage, IBM Cloud, among other IBM infrastructure offerings, as well as compared to various hyperscalers, hyperconverged systems or other distributed systems. This work also includes aspects of data and analytics, encryption and security, and sustainability.
Each client engagement requires direct stakeholder interaction to identify scope, collect data, and agree on assumptions for the IT Economics analysis to be conducted. The results are presented to senior and technical client management. This work is done collaboratively with IBM client account owners, sales team members and customers. The work ultimately aids internal and external customers in understanding the overall economic and value picture for IBM Z and IBM LinuxONE technologies in client spaces.
Candidates for this role are expected to regularly participate in relevant events, product announcements, and general learning opportunities, to maintain and expand skills, and promote IT Economics team offerings.
**Required technical and professional expertise**
The best candidates will have several years of experience in the following areas:
* Strong problem solving and analytical skills.
* Good knowledge of IBM Z offerings, including processor, networking and storage hardware, and associated software products for z/OS and Linux on Z. An architectural background will be very beneficial.
* Candidates must have the ability to learn to construct or create equivalent environments across multiple Linux platforms, such a Linux on Z, distributed systems (x86 and Power) and hyperscalers (AWS, Azure, etc.).
* Experience or knowledge of cost analysis (TCO) and business value (BVA) methods for solution comparison.
* An understanding of software licensing differences.
* An ability to conduct primary and secondary research with a general understanding of research methodologies and integrity.
* Ability to conduct multiple engagements in parallel using project management methods, with strong prioritization and time management skills.
* Experience interacting directly with clients and business partners on a technical, executive and management level.
* Ability and means to travel for both clients and events, domestically and abroad.
* Excellent interpersonal skills, including communication, negotiation, meeting facilitation, cross-functional collaboration and presentation. Language skills in Spanish and English.
**Preferred technical and professional experience**
* A mastery of modern digital design processes, including knowledge of DevOps, AIOps and agile methodology; as well as IBM Software solutions, including Turbonomic, Instana, Apptio and others.
* Good knowledge of the IBM product portfolio, including strategic topics such as security and cryptography, Data and AI, Sustainability and Carbon Footprint, IBM Z application modernization pathways and key developments in the larger IT market.
* Good knowledge of competitive tactics of major hyperscalers, such as Google, Amazon, and Microsoft.
* Good insights into ISV solutions for Linux on Z, such as Oracle DB, Temenos and Finacle; and Open-Source solutions, such as PostgreSQL and MongoDB.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM Tivoli Workload Scheduler
Hoy
Trabajo visto
Descripción Del Trabajo
Job Title: IBM Workload Automation (IWA) Administrator – Upgrade Specialist
Location: Remote (Mexico or USA)
Company: Astra Solutions
Type: Contract
About Astra Solutions
Astra Solutions is a trusted technology and business consulting firm focused on delivering innovative and effective solutions for global clients. We are currently looking for an experienced IBM Workload Automation Administrator to lead a critical upgrade project within a Microsoft Azure Cloud environment.
Job Overview
We are seeking a highly skilled IBM Workload Automation (IWA) Administrator to manage and execute the upgrade of our IWA environment from version 9.5 to 10.x. This role requires deep expertise in IWA administration, with a strong focus on system design, upgrade execution, and post-migration validation. Candidates must have proven experience administering and upgrading IWA in complex enterprise environments.
Key Responsibilities
- Lead the end-to-end upgrade of IBM Workload Automation (TWS/IWA) from version 9.5 to 10.x.
- Perform a comprehensive assessment of the current IWA 9.5 environment, including Master Domain Manager (MDM), Backup Domain Managers (BDMs), and agent configurations.
- Design and document the upgrade strategy, rollback procedures, and risk mitigation plans.
- Architect and implement the IWA 10.x environment within Microsoft Azure Cloud, ensuring alignment with security and infrastructure standards.
- Conduct all upgrade-related tasks including pre-upgrade validation, backup, installation, migration, and post-upgrade testing.
- Validate all job schedules, dependencies, and custom configurations post-migration.
- Optimize performance and ensure system reliability after the upgrade.
- Integrate the upgraded IWA system with Azure-native monitoring and logging tools.
- Provide detailed documentation and transfer knowledge to internal and client teams.
Required Qualifications
- 5+ years of direct hands-on experience administering IBM Workload Automation / Tivoli Workload Scheduler.
- Demonstrated experience upgrading from IWA v9.x to v10.x in production environments.
- In-depth knowledge of IWA architecture, including MDM, BDM, and agent-based topology.
- Experience deploying and managing IWA in Microsoft Azure.
- Proficiency with scripting and automation tools (e.g., Shell, PowerShell, Python).
- Strong documentation skills and ability to communicate technical concepts clearly.
- Experience with backup, rollback, and disaster recovery strategies in upgrade projects.
Preferred Qualifications
- IBM Certified Deployment Professional – Workload Automation
- Azure Administrator or Azure Architect certification
- Experience working in hybrid-cloud environments
- Familiarity with enterprise integration systems (ERP, data pipelines)
- Exposure to CI/CD tools and DevOps practices
Deliverables
- Comprehensive upgrade plan and execution runbook
- Fully deployed IWA v10.x environment in Azure
- Validation reports and rollback documentation
- Final technical documentation and knowledge transfer
Solution Architect: IBM Z
Publicado hace 2 días
Trabajo visto
Descripción Del Trabajo
Join to apply for the Solution Architect: IBM Z role at IBM .
3 days ago Be among the first 25 applicants.
Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, whilst ongoing development will advance your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
Your Role And Responsibilities
As a Solution Architect you'll be a pivotal team member who connects the client's technical, functional, and implementation requirements with a solution design and proposal. You'll work closely with clients and sellers to build solutions based on the client's business outcomes and known best practices for the technology and industry. In this fast-paced role, you'll design and construct work breakdown structures leading to rough order of magnitude estimates, pricing, and statements of work. A successful Solution Architect will demonstrate self-motivation and the ability to navigate data and people to find answers and present solutions that ensure world-class delivery.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Technology Skills: Skills and knowledge in IBM’s Infrastructure technologies (IBM System z).
- Experience in sizing and defining service-focused solutions, including functional and implementation requirements for design, development, integration, production support, and operations.
- Client Stakeholder Credibility Building: Experience in building credibility and a service-oriented approach with client stakeholders.
- Excellent communication and leadership skills to navigate complex client engagements.
Preferred Technical And Professional Experience
- Deep expertise in at least one of the following: IBM System z, z/OS, Machine Learning / AI on z, Data and Analytics on z, GDPS resiliency solutions, and automation.
- Experience working directly with clients to define technology solutions.
- Ability to manage multiple engagements in a fast-paced, innovative environment.
- Experience with IBM Software portfolio, such as IBM Data & AI products, is a plus.
- Knowledge of IBM Z modernization strategies and tools.
- Understanding of transaction processing systems and enterprise infrastructure design.
- Mid-Senior level
- Full-time
- Engineering and Information Technology
- IT Services and IT Consulting
Referrals increase your chances of interviewing at IBM by 2x.
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#J-18808-LjbffrIbm Filenet Admin - (Hibrido)
Ayer
Trabajo visto
Descripción Del Trabajo
**IBM FileNet Admin - (Hibrido)**
**Para laborar en CDMX, QRO o GDL**
**Perfil**
**Escolaridad**:Ingeniería en Sistemas, Informática o afín.
**Inglés**: Avanzado
**Requerimiento**:
- Experiência con IBM FileNet P8 5.2.x o 5.5.x
- Administración de FileNet P8 5.0 - P8 5.2.1 (motor de contenido, motor de proceso, motor de aplicación/motor de plataforma de contenido)
- Experiência con Linux / Windows (AIX)
- Experiência con WAS ND
- Manejo de DB2 / SQL Server / configuración de Oracle para FileNet
- Experiência con ajuste de rendimiento
- Comprensión de los productos complementarios como IBM Case Manager, Datacap, Records Manager, IBM Content Analytics
- Comprensión de los parches de FileNet
- Experiência en Workplace XT
- Familiarizado con los fundamentos de DMS
- Experiência o comprensión administrativa de IBM Cloud Pak for Automation
- Inglés conversacional indispensable
**Ofrecemos**
Sueldo de $40,000 a $0,000 libres dependiendo aptitudes (Esquema 100% nomina) + Prestaciones de Ley y Prestaciones superiores (SGMM familiar, SV 1 millón, Vales de despensa, 30 días de aguinaldo, 10 días de vacaciones + 2 por año, PTU)
**Lic. Karen García al y .**
Tipo de puesto: Tiempo completo
Salario: $40,0 0.00 - 60,000.00 al mes
Horario:
- Lunes a viernes
Prestaciones:
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Pregunta(s) de postulación:
- ¿Cuál es el nível de inglés conversacional que manejas?
Experiência:
- Administración de FileNet: 3 años (Obligatorio)
- Linux / Windows (AIX): 3 años (Obligatorio)
- IBM Case Manager, IBM Content Analytics: 3 años (Obligatorio)
Sé el primero en saberlo
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Artificial Intelligence Consultant
Publicado hace 17 días
Trabajo visto
Descripción Del Trabajo
Technical Requirements:
· 5+ years of experience writing and deploying production quality data science models in languages such as Python, including 2+ years of experience in building Generative AI applications.
· Hands-on technical experience with extensive background in deep learning networks using TensorFlow, Keras, Caffe, or similar
· In-depth experience in Natural Language Processing (NLP), with a particular emphasis on Large Language Models (LLMs) and Transformer architectures
· Knowledge of end-to-end applications development (including front-end user interface and back-end development) for implementing Generative AI applications (hands-on experience in Full Stack Applications development preferred).
· Strong innovator who understands the nuances of large language models and in-depth hands-on experience working with LLMs like Claude 3 Sonnet, GPT, LLAMA, Transformer-based architectures or other (Generative Pre-trained Transformer) variants
· Proficient knowledge of NLP techniques, including tokenization, language modeling, and embeddings
· Strong experience in model fine tuning and performance evaluation
· Experience in developing Gen AI applications using LangChain or LlamaIndex Library
· Familiarity with database management systems, such as Pinecone, Weaviate DB, vector search algorithms, and LLM embedding layers
· Published research in the NLP field is highly desirable but not specifically required, indicating an ability to not only understand but also contribute to cutting-edge research
· Experience in Python and SQL
Preferred Requirements:
· Experience with distributed training and optimization techniques for large-scale machine learning models
· Familiarity with responsible AI frameworks and guidelines.
· Published research in the NLP field is highly desirable but not specifically required, indicating an ability to not only understand but also contribute to cutting-edge research.
Artificial Intelligence Consultant
Hoy
Trabajo visto
Descripción Del Trabajo
Technical Requirements:
· 5+ years of experience writing and deploying production quality data science models in languages such as Python, including 2+ years of experience in building Generative AI applications.
· Hands-on technical experience with extensive background in deep learning networks using TensorFlow, Keras, Caffe, or similar
· In-depth experience in Natural Language Processing (NLP), with a particular emphasis on Large Language Models (LLMs) and Transformer architectures
· Knowledge of end-to-end applications development (including front-end user interface and back-end development) for implementing Generative AI applications (hands-on experience in Full Stack Applications development preferred).
· Strong innovator who understands the nuances of large language models and in-depth hands-on experience working with LLMs like Claude 3 Sonnet, GPT, LLAMA, Transformer-based architectures or other (Generative Pre-trained Transformer) variants
· Proficient knowledge of NLP techniques, including tokenization, language modeling, and embeddings
· Strong experience in model fine tuning and performance evaluation
· Experience in developing Gen AI applications using LangChain or LlamaIndex Library
· Familiarity with database management systems, such as Pinecone, Weaviate DB, vector search algorithms, and LLM embedding layers
· Published research in the NLP field is highly desirable but not specifically required, indicating an ability to not only understand but also contribute to cutting-edge research
· Experience in Python and SQL
Preferred Requirements:
· Experience with distributed training and optimization techniques for large-scale machine learning models
· Familiarity with responsible AI frameworks and guidelines.
· Published research in the NLP field is highly desirable but not specifically required, indicating an ability to not only understand but also contribute to cutting-edge research.
IBM Tivoli Workload Scheduler (TWS)
Publicado hace 16 días
Trabajo visto
Descripción Del Trabajo
Job Title: IBM Workload Automation (IWA) Administrator – Upgrade Specialist
Location: Remote (Mexico or USA)
Company: Astra Solutions
Type: Contract
About Astra Solutions
Astra Solutions is a trusted technology and business consulting firm focused on delivering innovative and effective solutions for global clients. We are currently looking for an experienced IBM Workload Automation Administrator to lead a critical upgrade project within a Microsoft Azure Cloud environment.
Job Overview
We are seeking a highly skilled IBM Workload Automation (IWA) Administrator to manage and execute the upgrade of our IWA environment from version 9.5 to 10.x. This role requires deep expertise in IWA administration, with a strong focus on system design, upgrade execution, and post-migration validation. Candidates must have proven experience administering and upgrading IWA in complex enterprise environments.
Key Responsibilities
- Lead the end-to-end upgrade of IBM Workload Automation (TWS/IWA) from version 9.5 to 10.x .
- Perform a comprehensive assessment of the current IWA 9.5 environment, including Master Domain Manager (MDM), Backup Domain Managers (BDMs), and agent configurations .
- Design and document the upgrade strategy, rollback procedures, and risk mitigation plans.
- Architect and implement the IWA 10.x environment within Microsoft Azure Cloud , ensuring alignment with security and infrastructure standards.
- Conduct all upgrade-related tasks including pre-upgrade validation, backup, installation, migration, and post-upgrade testing.
- Validate all job schedules, dependencies, and custom configurations post-migration.
- Optimize performance and ensure system reliability after the upgrade.
- Integrate the upgraded IWA system with Azure-native monitoring and logging tools.
- Provide detailed documentation and transfer knowledge to internal and client teams.
Required Qualifications
- 5+ years of direct hands-on experience administering IBM Workload Automation / Tivoli Workload Scheduler.
- Demonstrated experience upgrading from IWA v9.x to v10.x in production environments.
- In-depth knowledge of IWA architecture , including MDM, BDM, and agent-based topology.
- Experience deploying and managing IWA in Microsoft Azure .
- Proficiency with scripting and automation tools (e.g., Shell, PowerShell, Python).
- Strong documentation skills and ability to communicate technical concepts clearly.
- Experience with backup, rollback, and disaster recovery strategies in upgrade projects.
Preferred Qualifications
- IBM Certified Deployment Professional – Workload Automation
- Azure Administrator or Azure Architect certification
- Experience working in hybrid-cloud environments
- Familiarity with enterprise integration systems (ERP, data pipelines)
- Exposure to CI/CD tools and DevOps practices
Deliverables
- Comprehensive upgrade plan and execution runbook
- Fully deployed IWA v10.x environment in Azure
- Validation reports and rollback documentation
- Final technical documentation and knowledge transfer