10 Ofertas de Hp en Guadalajara

**A LITTLE BIT ABOUT Boldr**
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

**WHY DO WE WANT YOU**

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

**WHAT WILL YOU DO**
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintains system capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions

**Requirements**:
**YOU ARE**
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction

**YOU HAVE**
- Experience in providing technical support: installing and uninstalling apps from phones and computers.
- General knowledge of how web-based and mobile apps work.
- Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
- Ability to thrive in a dynamic and evolving environment - must be adaptable.
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Strong conflict resolution skills and even temperament in challenging situations.
- Native or near-native written and spoken English.
- Ability to properly understand and convey tone via written communications.
- Creative problem-solving skills.
- Impeccable judgment - the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
- Loads of empathy - you genuinely care!
- Proactive attitude and ability to work with limited supervision.

**Plus Requirements**
- Support the team by executing initiatives and collaborating on projects.
- Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
- Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
- Flexible work schedule.
- Passion for Customer Experience.
- A proven ability to work remotely as part of a team but also with little direction is highly desired.

**Introduction**
As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

**Your Role and Responsibilities**
Do you like Technology, helping people, and solving problems? This role is for you! As a Tier 1 Technical Support Representative some of your responsibilities will be:

- Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network, workstations, and equipment.
- Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.

CRMMEX_22

**Required Technical and Professional Expertise**
- Ability to independently own and manage an initiative
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can understand.
- Demonstrated problem-solving and analytics skills
- Demonstrated experience in Support Center on call
- Advanced written and verbal English skills
- Excellent customer service

**Preferred Technical and Professional Expertise**
None

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Our Approach to Work**

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

**Job Description**:
**Your Career**

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

**Your Impact**
- Remote support, deployment and knowledge transfer
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
- Travel may be required to customer sites in the event of a critical situation to expedite resolution
- Work shoulder to shoulder with the Sales and Sales Engineering Teams

**Qualifications**:
**Your Experience**
- BS/MS or equivalent experience or equivalent military experience required
- 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience
- Advanced certifications such as CCIE/JNCIE/ CISSP- an advantage
- Excellent written and spoken communication skills, strength with establishing relationships
- Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
- Excellent interpersonal skills and the ability to work well independently and in a team
- Self-disciplined, self-managed, self-motivated and strong sense of ownership, urgency, and drive
- Passionate to learn, understand, and dissect new technology stack quickly on own
- Strong project management, time management, and organizational skills
- Strong analytical skills for interpreting business requirements and translating them into technical specifications
- Profound knowledge in networking protocols such as - TCP/IP, BGP4 (multi-homing), OSPF (multi-area), ISIS, Multicast, VOIP
- Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation
- Experience with security (IPSEC, SSL-VPN, NAT, GRE)
- Prior experience in similar vendor Technical Support Centers
- Experience with Authentication Protocols a plus (Radius / TACACS)
- Strong history of deploying, maintaining, and troubleshooting multi-vendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments - PANW firewalls and VM-Series - A plus
- Excellent problem solving, critical thinking, communication, and teamwork skills
- Ability to clearly articulate technical issues to both technical

**Company Description** Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Our Approach to Work**

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!
**Job Description** Your Career**

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

**Your Impact**
- Remote support, deployment and knowledge transfer
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
- Travel may be required to customer sites in the event of a critical situation to expedite resolution
- Work shoulder to shoulder with the Sales and Sales Engineering Teams

**Qualifications** Your Experience**
- BS/MS or equivalent experience or equivalent military experience required
- 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience
- Advanced certifications such as CCIE/JNCIE/ CISSP- an advantage
- Excellent written and spoken communication skills, strength with establishing relationships
- Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
- Excellent interpersonal skills and the ability to work well independently and in a team
- Self-disciplined, self-managed, self-motivated and strong sense of ownership, urgency, and drive
- Passionate to learn, understand, and dissect new technology stack quickly on own
- Strong project management, time management, and organizational skills
- Strong analytical skills for interpreting business requirements and translating them into technical specifications
- Profound knowledge in networking protocols such as - TCP/IP, BGP4 (multi-homing), OSPF (multi-area), ISIS, Multicast, VOIP
- Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation
- Experience with security (IPSEC, SSL-VPN, NAT, GRE)
- Prior experience in similar vendor Technical Support Centers
- Experience with Authentication Protocols a plus (Radius / TACACS)
- Strong history of deploying, maintaining, and troubleshooting multi-vendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments - PANW firewalls and VM-Series - A plus
- Excellent problem solving, critical thinking, communication, and teamwork skills
- Ability to clearly articulate technical issues to both technical and

Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.

Our regional Technical Support Managers run world-class Technical Support teams - solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus - ensuring that customers are always satisfied with the service they are receiving, and technical excellence - ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

**Key responsibilities**
- Management of a professional support team, including skills development and performance management
- Operational control, shift scheduling, accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA, and in a professional manner
- Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire, develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives

**Required skills and experience**
- Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
- Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
- Leadership experience, and preferably team management experience
- Confidence under pressure, with proven track record of high customer focus
- Preferably fluent in two languages English being primary
- Excellent communication skills (verbal and written)

**About Canonical**

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of individuals and organisations. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

**We offer**:

- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel

LI-Remote

**Job Description**
**PLEASE NOTE THE FOLLOWING BEFORE APPLYING:**
Shift coverage required (on rotation - some weekends, holidays and weeknights are required).
As a Senior Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction.
A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an experienced member of the technical problem solving/problem avoidance team, routinely sought after to address complex, critical customer issues. No travel to customer side is required. You will offer support to our customers through web conferences, phone calls and web updates.
Career Level - IC3
Responsibilities
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
**Your skills/experience:**
**Candidate is expected to have demonstrated experience and in-depth knowledge in the following areas:**
+ Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).
+ Candidate should have strong SQL skills and ability to understand complex SQL statements. Database administration and data modeling experience would be a plus.
+ Knowledge of operating systems (WINDOWS, LINUX).
+ Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.
+ Hands on experience in WebLogic Application server administration and deployment of web applications on WebLogic is required.
+ Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.
+ Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.
+ Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.
+ Previous technical support experiences are an advantage.
+ Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.
+ Excellent written and verbal communication skills.
+ Attention to detail and the ability to learn quickly.
+ Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE/OAS, FDI) is a BIG plus.
+ Working experience in Data Lake Platforms is a BIG plus.
**As a Senior Support Engineer, your work involves** :
+ Strategic technical support to assure the highest level of customer satisfaction.
+ A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
+ You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address complex, critical customer issues.
+ Leading contributor individually and as a team member, providing direction and assisting to others.
+ Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.
5-10+ years' experience with Core products or 5 years' experience with Applications products
BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

_Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities._
**About Us:**
Cognizant helps companies modernize technology, reinvent processes, and transform experiences, so they stay ahead in a constantly evolving world. Cognizant is a leading corporate organization committed to encouraging diversity, equity, and inclusion in the workplace. We believe that different perspectives drive innovation and lead to greater success.
**Eligibility / Qualifications:**
+ **Bachelor's degree of computer science, information technology or similar degree (graduated)**
+ Ability to self-motivate within set timelines
+ Developing communication and collaboration skills
+ Growth mindset: curiosity about learning innovative technologies and methodologies
+ Interest in launching a career in technology or the consulting industry
+ Students from all schools and students who identify with a group that is historically underrepresented in the technology industry, including but not limited to Black, Hispanic/Latinx, Indigenous, students with disabilities, women and veterans are encouraged to apply
+ Permanent Mexico work authorization is required
+ **Ability to speak, read and write in English**
**Location:** Guadalajara
**Interested candidates should submit the following documents:**
+ Resume (English version)
Join us in our mission to create a more diverse and inclusive work environment.
**_This is not a job advertisement; we are creating a pipeline for future opportunities._**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

As a member of the Support organization, your focus is to cover a position in operations, as technical analyst, support at Oracle Customer Connected Service Delivery (CCSD) organization and services.

This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD):

- It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business needs can arise.
- Experience in customer support by phone will be highly appreciated.
- This job requires be ready to work on shifts 365x7x24 as needed.
- The job requires a commitment to work physically at Oracle office in Guadalajara (Mexico) into a labor framework that can include both working following a hybrid remote way (some days at the office) or full dedicated at the office (according changing business needs) to cover those shifts.
- It will be necessary to have a knowledge enough (the most the better) about the following aspects: - ITIL concepts in terms of incident management and change management.
- Knowledge of concepts around events handling. Alerts are received in monitoring consoles (monitoring).
- Have agility enough at operational level, to work with several technologies: - OS (Unix/Linux): How to check/perform actions on processes, memory, cpu, scripts execution, health-checks, start/stop components, among others.
- Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks)
- FMW/APPs: Weblogic and Oracle enterprise manager mainly but also other Oracle apps knowledge is appreciated.

This posting is to cover a position in operations, as technical analyst:

- The position requires working on shifts 365X7X24 and as well to work physically at Oracle office in Guadalajara (CAMPUS) into a labor framework that involves to follow a hybrid remote way (some days at the office others ones remotely) but it can require fully shifts support at the office if there would be business reasons justifying it.
- It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business need can arise.
- This position is oriented for people who want to develop his/her professional career at Oracle.
- It will be necessary to have knowledge enough (the most the better) about the following aspects:

- ITIL concepts in terms of incident management and change management process.
- Knowledge of concepts around events handling. Alerts are received in monitoring consoles(monitoring).
- OS (Unix/Linux): How to check/perform actions on process, memory, CPU scripts execution, health-checks, start/stop components among others.
- Oracle DB: Operational Knowledge (gather diagnostic data, start/stop, checks).
- FMW/APPs: WebLogic and Oracle enterprise manager mainly but also a knowledge other Oracle apps knowledge is something valuable.
- Own Oracle Certifications for some of the technologies mentioned above.
- Past labor experience working environments and customers using Oracle products.

Career Level - IC2

This posting is to cover a position in operations, as technical analyst:

- The position requires working on shifts 365X7X24 and as well to work physically at Oracle office in Guadalajara (CAMPUS) into a labor framework that involves to follow a hybrid remote way (some days at the office others ones remotely) but it can require fully shifts support at the office if there would be business reasons justifying it.
- It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business need can arise.
- This position is oriented for people who want to develop his/her professional career at Oracle.
- It will be necessary to have knowledge enough (the most the better) about the following aspects:

- ITIL concepts in terms of incident management and change management process.
- Knowledge of concepts around events handling. Alerts are received in monitoring consoles(monitoring).
- OS (Unix/Linux): How to check/perform actions on process, memory, CPU scripts execution, health-checks, start/stop components among others.
- Oracle DB: Operational Knowledge (gather diagnostic data, start/stop, checks).
- FMW/APPs: WebLogic and Oracle enterprise manager mainly but also a knowledge other Oracle apps knowledge is something valuable.
- Own Oracle Certifications for some of the technologies mentioned above.
- Past labor experience working environments and customers using Oracle products.