361 Ofertas de Teleperformance en Guadalajara

Empresa especializada en Sistemas Administrativos solicita personas con gran facilidad de palabra y gusto por los sistemas, para dar asesoría y cursos de capacitación tanto remota como presencial del Sistema Administrativo Integral SAI ERP.
- **Descripción del puesto**:_ Dar asesoría vía telefónica y/o sistema de tickets, a clientes del SAI ERP para todas las dudas en su proceso de implementación inicial, así como en el uso y aprovechamiento del sistema. Impartir cursos del sistema SAI ERP en las mismas oficinas de la empresa.
- **Conocimiento y experiência**:_ No se requiere experiência previa, aquí se otorga una completa capacitación como parte del proceso inicial de entrenamiento, solo se requiere _haber cursado una carrera profesional donde se hayan obtenido conocimientos básicos en administración de empresas, contabilidad, procesos de manufactura y/o sistemas computacionales._

Trabajo con mucho trato personal vía telefónica y presencial.

El puesto genera mucho conocimiento y experiência además es el inicio para oportunidades de crecimiento en la misma empresa.
- Sexo indistinto, edad de 22 años en adelante.
- Carrera terminada

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $16,000.00 al mes

Horario:

- Turno de 8 horas

Educación:

- Licenciatura terminada (Obligatorio)

Lugar de trabajo: Viajar de manera regular

GRUPO ARMSTRONG SOLICITA:
AGENTE HELP DESK
- Licenciatura en Tecnologías de Información, Ing. Sistemas Computacionales, Lic. en Informática, y/o a fin.

Requisitos Y Actividades:

- Experiência en atención a clientes
- Experiência en soporte Tecnico
- Respaldo y recuperación de bases de datos
- Formateo y carga de programas a CPU
- Garantizar rendimiento de bases de datos
- Mantenimiento básico a equipos de cómputo
- Configuración y administración de servicios de redes
- Manejo de Excel (métricas)
- soporte remoto
- Capaz de llevar administración de bases de datos MySQL

Lugar de trabajo: Plaza Concentro (Periférico y Vallarta)

Ofrecemos:
*Ingreso base $12,000 mensuales libres de impuestos

*Prestaciones de ley (Seguro social, vacaciones, aguinaldo, prima vacacional, Infonavit,)

*Contratación directa por la empresa

*Servicio médico interno

*Nutriólogo

*Buen ambiente de trabajo

*Oportunidad de desarrollo

¡Únete a nuestro gran equipo!

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $0,000.00 - 12,000.00 al mes

Horario:

- Turno de 10 horas

Prestaciones:

- Caja de ahorro
- Uniformes gratuitos
- Vales de despensa

Lugar de trabajo: In person

**BENCHMARK GUADALAJARA IS LOOKING FOR THE FOLLOWING PROFILE**:
Help desk Administrator Sr

**COMPANY DESCRIPTION**:
Benchmark provides comprehensive solutions across the entire product lifecycle, leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing services. The industries we serve include: commercial aerospace, defense, advanced computing, next generation telecommunications, complex industrials, medical, and semiconductor capital equipment.

**Responsibilities**
- Act as Lead/Mentor to Help Desk Technicians
- Light server/network experience required.
- Develop and continually update training material for new and existing Help Desk staff
- Resolve escalated issues
- Monitor off-hours support requests and contact key personnel accordingly
- Perform special projects and related work as required
- Coordinate daily handoff from overseas help desk assistants and US-based Help Desk staff for open requests
- Address technical problems pertaining to work stations, peripherals (printers, modems, drives, monitors, etc.), telephones and laptops
- Work with the IT Department to expand the ongoing guideline for company-wide computer operations, including maintenance procedures and policies.
- Coordinate, diagnose and troubleshoot incoming employee calls
- Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote

access - Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
- Provide case status updates to management and end-users - Support and maintain effective relationships with users.
- Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support.

**Other Information**
- Bachelor’s degree in a technical or related field, or combination of education and experience as approved by executive management. Experience working on a Help Desk team is required.
- Proven PC support experience (certification desired)
- Extensive Microsoft Windows Desktop 2007, XP, Vista and Share Point experience required - other (less current) Microsoft workstation and server experience helpful.
- Extensive Microsoft Office 2007, XP, 2003 (Full suite including Word, Excel, Outlook, Access, Project and PowerPoint) experience required. Certification would be preferred.
- Ability to solve practical problems and carry out responsibilities under mínimal supervision.
- Ability to plan and to report back to management regarding in-process projects
- Ability to organize workload for effective implementation
- Ability to function as an effective team member and to maintain a professional, helpful attitude while performing job responsibilities
- Strong organizational skills
- Excellent “people skills” and ability to communicate well verbally and in writing. Experience working with people at all levels of the organization and all technical skill sets.
- Self-motivated and willing to learn new concepts, technologies and processes

Tipo de puesto: Tiempo completo

Horario:

- Turno mixto

Prestaciones:

- Estacionamiento de la empresa
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Servicio de comedor
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Puede trasladarse/mudarse:

- 45690, Guadalajara, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Lugar de trabajo: Empleo presencial

ㅤㅤㅤ**¡Únete a nuestro equipo de trabajo!**
- **_REQUISITOS: _**:

- _Edad: 25-38 años_
- _Escolaridad: Técnico o Lic._
- _Ingles intermedio_
- **Experiência en administración de redes para WISP, conocimiento de ruteo y switcheo en marcas mikrotik, fortinet, cisco.**
- **_ACTIVIDADES: _**:

- _Configuración de redes_
- _Administración aplicación de reglas de firewall fortinet_
- _Ruteo primordialmente en mikrotk, cisco switching_
- _Creación de vlan´s troubleshoting._
- **OFRECEMOS**:

- _-Sueldo de $15,000 mensuales_
- _-Prestaciones de ley_

⌚ **Horario: Lunes a Viernes 9:00am a 6:00 pm** ⌚

**Zona de trabajo: Col Moderna**

Tipo de puesto: Tiempo completo

Salario: A partir de $15,000.00 al mes

Horario:

- Turno de 8 horas

Consideraciones ante el COVID-19:
Educación:

- Licenciatura terminada (Deseable)

Experiência:

- administración de redes para WISP: 1 año (Deseable)
- ruteo en mikrotik, cisco switching: 1 año (Deseable)
- creación de vlan´s: 1 año (Deseable)

Idioma:

- Inglés (Deseable)

**¡Únete a nuestro gran equipo como Help Desk!**

Somos una empresa apasionada por la vanguardia tecnológica e informática, dedicada a la creación constante de innovación. Nos especializamos en la gestión de servicios en TI, brindando apoyo a diversas empresas con el desarrollo e implementación de software, con el objetivo claro de elevar sus níveles de organización y control, a la par que alcancen la completa automatización de sus procesos.

Nuestro mayor interés es ser el mejor equipo en soluciones TI.

**Qué necesitas**:

- Licenciatura concluida
- Haber estado como Coordinación de atención al cliente 2 años
- Experiência relacionada en **atención al cliente** en empresas de servicio de soporte
- Haber manejado personal al menos 1 año
- Manejo de Excel intermedio

**Encontrarás los siguientes beneficios**:

- Salario negociable de acuerdo a experiência
- Capacitación constante
- Prestaciones de ley
- Horario de Lunes a Viernes 9 am a 6 pm

**Actividades**:

- Coordinar las operaciones del departamento de soporte/ atención a clientes
- Asignación de Ordenes de servicio
- Supervisar la atención brindada al cliente
- Fijar metas de atención al cliente
- Otros

**¡Forma parte de nuestro equipo!**

Tipo de puesto: Tiempo completo

Salario: $17,000.00 - $20,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Lugar de trabajo: Empleo presencial

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Support Analyst to join our team in Guadalajara, México (MX-MEX), Mexico (MX).
Individuals understand their own area and are able to perform all facets of their role. - They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. - They manage projects with oversight from their supervisor.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "
Network Support Senior Analyst
" to join our team in "Mexico".
Potential candidates must possess experience and demonstrate expertise in at least one or more of the following areas:
Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches
Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems
Performs network maintenance and system upgrades including service packs, patches, hot fixes etc Create & update the technology components of standard operating procedures - Liaise with vendors and other IT personnel for problem resolution
- Hands On Experience with Aruba Wireless and Routing Switching
- Nexus configuration and design - VDC, VPC, OTV, LISP, FabricPatch, DCNM
- ARUBA Switching and Wireless - - Cisco Enterprise Wireless communication design, configuration. Configuring Lightweight and Autonomous APs, WLAN Controllers, PRIME - Bridging, outdoor/mesh - LDP, TDP, RSVP Label distribution - MPBGP-VPNv4, Multi-VRF and VRF-Lite
- Application and WAN Optimization appliance design and configuration - Appliances such as Riverbed, WLC, SD-WAN - Cisco® CCNA certificate OR equivalent experience
- Strong communication skills
- Solid documentation experience with Microsoft® Visio, Word, and Excel
- Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. - Bachelor's Degree or equivalent experience.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**A LITTLE BIT ABOUT Boldr**
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

**WHY DO WE WANT YOU**

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

**WHAT WILL YOU DO**
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Maintains system capability by testing computer components.
- Carries out software, network, and database performance tuning.
- Documents hardware and software updates.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions

**Requirements**:
**YOU ARE**
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction

**YOU HAVE**
- Experience in providing technical support: installing and uninstalling apps from phones and computers.
- General knowledge of how web-based and mobile apps work.
- Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
- Ability to thrive in a dynamic and evolving environment - must be adaptable.
- Metrics-driven and proven ability to handle a high volume of customer interactions.
- Strong conflict resolution skills and even temperament in challenging situations.
- Native or near-native written and spoken English.
- Ability to properly understand and convey tone via written communications.
- Creative problem-solving skills.
- Impeccable judgment - the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
- Loads of empathy - you genuinely care!
- Proactive attitude and ability to work with limited supervision.

**Plus Requirements**
- Support the team by executing initiatives and collaborating on projects.
- Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
- Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
- Flexible work schedule.
- Passion for Customer Experience.
- A proven ability to work remotely as part of a team but also with little direction is highly desired.

**Introduction**
As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.

**Your Role and Responsibilities**
Do you like Technology, helping people, and solving problems? This role is for you! As a Tier 1 Technical Support Representative some of your responsibilities will be:

- Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.
- Provide assistance to all members in the use of our computer network, workstations, and equipment.
- Assist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to always address technical issues.
- Maintain good working relationships with all cooperative workers.

CRMMEX_22

**Required Technical and Professional Expertise**
- Ability to independently own and manage an initiative
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can understand.
- Demonstrated problem-solving and analytics skills
- Demonstrated experience in Support Center on call
- Advanced written and verbal English skills
- Excellent customer service

**Preferred Technical and Professional Expertise**
None

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Our Approach to Work**

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

**Job Description**:
**Your Career**

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

**Your Impact**
- Remote support, deployment and knowledge transfer
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
- Travel may be required to customer sites in the event of a critical situation to expedite resolution
- Work shoulder to shoulder with the Sales and Sales Engineering Teams

**Qualifications**:
**Your Experience**
- BS/MS or equivalent experience or equivalent military experience required
- 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience
- Advanced certifications such as CCIE/JNCIE/ CISSP- an advantage
- Excellent written and spoken communication skills, strength with establishing relationships
- Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
- Excellent interpersonal skills and the ability to work well independently and in a team
- Self-disciplined, self-managed, self-motivated and strong sense of ownership, urgency, and drive
- Passionate to learn, understand, and dissect new technology stack quickly on own
- Strong project management, time management, and organizational skills
- Strong analytical skills for interpreting business requirements and translating them into technical specifications
- Profound knowledge in networking protocols such as - TCP/IP, BGP4 (multi-homing), OSPF (multi-area), ISIS, Multicast, VOIP
- Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation
- Experience with security (IPSEC, SSL-VPN, NAT, GRE)
- Prior experience in similar vendor Technical Support Centers
- Experience with Authentication Protocols a plus (Radius / TACACS)
- Strong history of deploying, maintaining, and troubleshooting multi-vendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments - PANW firewalls and VM-Series - A plus
- Excellent problem solving, critical thinking, communication, and teamwork skills
- Ability to clearly articulate technical issues to both technical