50 Ofertas de Help Desk en Mexico

Position: Bilingual Help Desk Analyst CDMX

Position Summary:

The Bilingual Help Desk Analyst is responsible for providing first-level technical support to internal users in both English and Spanish. The main objective is to resolve incidents, provide guidance on technological tools, and escalate issues when necessary, ensuring an efficient, clear, and professional support experience.

Pay range and compensation package

• Pay up to $20,000 MXN (before taxes).
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
• Comprehensive life and medical insurance.
• Growth opportunities as we continue to expand
• Onsite role in Polanco V Sección, CDMX.

Responsibilities:

• Respond to technical support requests via tickets, in both English and Spanish.
• Log, diagnose, and follow up on hardware, software, network, and system access issues, among others.
• Escalate complex problems following established procedures.
• Maintain clear, empathetic, and professional communication with users.
• Document solutions and procedures in the knowledge base.
• Monitor compliance with SLA and support KPIs.
• Participate in continuous improvement projects within the support area.

Requirements:

• Advanced English level (spoken and written).
• Minimum 1 year of experience in help desk or technical support roles.
• Basic to intermediate knowledge of Windows 10/11 operating systems, Microsoft 365, among others.
• Ability to diagnose technical problems and provide effective solutions.
• Customer-oriented, proactive attitude, and ability to work under pressure.

Nice to Have:

• Certifications such as ITIL Foundation, CompTIA A+, or similar.
• Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow, etc.).
• Familiarity with corporate environments and IT policies.

What would a typical day look like for you as a Bilingual Help Desk Analyst in CDMX?

Your day starts by reviewing support tickets in both English and Spanish, prioritizing requests like password resets for Gorgias and Dial Tower, network issues, or basic workstation problems. You provide clear, professional technical support and escalate more complex issues following the proper procedures.

You also handle on-site support—moving equipment or making sure workstations are up to date. Keeping an accurate inventory of devices and accessories in CDMX is part of your routine, as well as reporting any network issues to the appropriate ISP.

While you won’t be working with M365 or WS1 from day one, you're constantly learning and growing. Your daily focus is on delivering fast, effective solutions, documenting every case clearly, and contributing to the team's continuous improvement.

Position: Bilingual Help Desk Analyst CDMX

Position Summary:

The Bilingual Help Desk Analyst is responsible for providing first-level technical support to internal users in both English and Spanish. The main objective is to resolve incidents, provide guidance on technological tools, and escalate issues when necessary, ensuring an efficient, clear, and professional support experience.

Pay range and compensation package

• Pay up to $20,000 MXN (before taxes).
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
• Comprehensive life and medical insurance.
• Growth opportunities as we continue to expand
• Onsite role in Polanco V Sección, CDMX.

Responsibilities:

• Respond to technical support requests via tickets, in both English and Spanish.
• Log, diagnose, and follow up on hardware, software, network, and system access issues, among others.
• Escalate complex problems following established procedures.
• Maintain clear, empathetic, and professional communication with users.
• Document solutions and procedures in the knowledge base.
• Monitor compliance with SLA and support KPIs.
• Participate in continuous improvement projects within the support area.

Requirements:

• Advanced English level (spoken and written).
• Minimum 1 year of experience in help desk or technical support roles.
• Basic to intermediate knowledge of Windows 10/11 operating systems, Microsoft 365, among others.
• Ability to diagnose technical problems and provide effective solutions.
• Customer-oriented, proactive attitude, and ability to work under pressure.

Nice to Have:

• Certifications such as ITIL Foundation, CompTIA A+, or similar.
• Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow, etc.).
• Familiarity with corporate environments and IT policies.

What would a typical day look like for you as a Bilingual Help Desk Analyst in CDMX?

Your day starts by reviewing support tickets in both English and Spanish, prioritizing requests like password resets for Gorgias and Dial Tower, network issues, or basic workstation problems. You provide clear, professional technical support and escalate more complex issues following the proper procedures.

You also handle on-site support—moving equipment or making sure workstations are up to date. Keeping an accurate inventory of devices and accessories in CDMX is part of your routine, as well as reporting any network issues to the appropriate ISP.

While you won't be working with M365 or WS1 from day one, you're constantly learning and growing. Your daily focus is on delivering fast, effective solutions, documenting every case clearly, and contributing to the team's continuous improvement.

The Customer Support Specialist Hybrid position offers a unique blend of customer-facing and operational responsibilities.

• Reporting Structure: The Customer Service Associate will report directly to the Customer Service Manager, ensuring seamless communication and task execution.
• Key Responsibilities:

• Provide exceptional customer service through inbound call center operations, operating within scheduled hours.
• Receive and respond to incoming phone calls for customer support.
• Initiate outbound calls in response to customer inquiries.
• Document all interactions in ticketing and tracking systems.
• Respond promptly to customer inquiries, providing timely data as required.
• Facilitate communication between claims departments and healthcare providers.
• Conduct research into customer claims using primary payor systems.
• Ensure high-quality customer service on every interaction.

This role involves various responsibilities and tasks typically associated with its performance. Additional essential functions may be necessary depending on specific requirements.

In this role, you will be the primary point of contact for customers via phone, email and chat. Your goal will be to provide timely and knowledgeable support to ensure customer satisfaction.

Key Responsibilities:

• Communicate effectively with customers to address their inquiries and concerns
• Work collaboratively with internal departments to resolve customer issues
• Provide accurate information on product availability and pricing

Qualifications and Skills:

• At least 1-3 years of relevant work experience in a customer-facing role
• Excellent verbal and written communication skills
• Ability to multitask and prioritize tasks effectively

Benefits of Working as a Customer Service Representative:

• Opportunity to work with a dynamic team in a fast-paced environment
• Chance to develop strong communication and problem-solving skills
• Potential for career growth and advancement

Additional Requirements:

• High school diploma or equivalent required
• Reliable computer skills and ability to learn new software applications