395 Ofertas de Customer Success en Mexico

Company Description

Nuvigant Software is an all-in-one solution designed for legal professionals, including in-house lawyers, law firms of various sizes, and public notaries. Our platform provides a 360-degree view of legal operations, allowing users to organize files, cases, projects, clients, and finances effortlessly. With interactive kanban boards following the legal project management methodology, users can manage deadlines, control clients through a CRM, and personalize KPI indicators for decision-making. Nuvigant also offers document automation, electronic signatures, contract lifecycle management, and remote collaboration for teams from the cloud.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining customer retention rates, and building long-term relationships with clients. Daily tasks will include analyzing customer feedback, providing excellent customer service, and identifying opportunities to enhance the customer experience. Will be also tasked with improving current customer onboarding flows.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficient in Customer Retention and Relationship Building
• Excellent Analytical Skills
• Exceptional communication and interpersonal skills
• Experience in a similar role or industry is a plus
• Ability to work independently and remotely
• Bachelor's degree in Business, Marketing, Communications
• Must be a Recent graduate
• Must be in Mexico

Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment.

The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies.

This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager.

• Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve).
• Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate.
• Reply to customers via email and text promptly in our CRM and ticketing system.
• Understand our client’s journey as a lead buyer at Property Leads.
• Follow all Property Leads policies when handling customer support inquiries.
• Work closely with our refund team to resolve a refund dispute that the lead buyer declined.
• Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed.
• Face and handle conflict professionally.
• Keep track of all customer's requests, inquiries, etc.

• Proven work experience with 2+ years of customer success.
• Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients.
• Help with building a client cult like following.
• Excellent communication skills, including listening and facing conflict head-on.
• Willing to work in a fast-paced environment.
• Self-sufficient and able to properly manage one’s own time.
• Well-organized
• Advanced time management skills
• Strong interpersonal skills with the ability to connect and relate to our clients.
• Real Estate knowledge is not required, but is a plus.

• Work closely with the Customer Success Manager, Sales Manager & sales team to maintain or improve our monthly retention rate.
• Respond to customer complaints/inquiries within 30 minutes
• Resolve customer complaints and inquiries within 24 hours or as soon as possible.
• Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary.
• Help develop metrics for tracking brand & product likeness.

• $2,500-3,000 monthly

• Competitive total compensation
• Paid Sick Time

About Near

At Near, we help top talent in Latin America find roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About Our Client

Our client provides a software solution designed to automate and manage all aspects of financial accounting processes. The company has experience working with major clients across various industries, delivering tailored solutions that meet the specific needs of each organization

About the Role

Join our US client on their mission to build lasting, value-driven relationships with their customers. We are looking for a Customer Success Manager (CSM) to join their collaborative team and act as a strategic partner to their clients. In this role, you'll help maximize customer satisfaction and retention while supporting account growth. You’ll work closely with cross-functional teams and use data-driven insights to elevate the customer experience and ensure clients reach their desired outcomes.

Key Responsibilities

Customer Engagement

• Build trust and long-term partnerships with designated clients to increase Net Revenue Retention (NRR).
• Serve as the go-to person for conversations around value realization, gaining a clear understanding of each client's priorities and challenges.
• Schedule regular check-ins and strategic reviews to track progress toward customer goals and accelerate time-to-value.

Cross-Functional Collaboration

• Work closely with Sales, Support, Partnerships, and Product teams to deliver a cohesive and streamlined customer experience.

Customer Journey and Adoption

• Design and implement tailored success strategies that align with client-specific objectives.
• Use tools like Gainsight to track progress and prompt customer action.
• Share best practices, educational resources, and hands-on support to drive deeper product engagement and adoption.

Retention and Account Growth

• Identify and address potential issues early, escalating as needed to ensure quick resolution.
• Act as the voice of the customer by sharing insights and feedback with internal teams.
• Partner with Sales and Pre-Sales to uncover upsell and cross-sell opportunities and gather success stories for marketing.

Insight-Driven Improvements

• Use data and analytics to monitor engagement, identify trends, and uncover areas for improvement.
• Leverage customer feedback and performance metrics to inform product and process enhancements.
• Report on KPIs including adoption, health scores, retention, and expansion to Customer Success and Sales leadership.

What We’re Looking For

• Bachelor’s degree in Business, Finance, or a related field
• 5+ years of relevant experience in Customer Success or Account Management
• Proven track record of managing client relationships and delivering measurable results
• Excellent communication skills, both verbal and written
• Strong customer-first mindset with a genuine desire to help others succeed
• Fast learner with the ability to understand and explain technical products/services
• Proactive, collaborative team player with solid problem-solving skills
• Comfortable using CRM systems, Microsoft Office, and Gainsight

Benefits

• Life and Accident Insurance
• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Business Travel Accident Insurance

Position Objective-

Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.

Responsibilities -

Establish work plans for the areas under your responsibility according to the company's objectives.

Review, analyze and improve the performance metrics of the areas in charge

Attention and follow-up to cases that require personalized attention

Review, control and carry out strategies that lead to compliance with the established objective.

Provide continuity to skill growth to the customers

Periodically present results and action plans

Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective

Desired skills -

College

Advanced English

Customer Success Manager with 3 years of experience Trainer, Implementation and Monitoring of Projects

Telematics

Automotive (engines, mechanical)

Training

Willing to travel up to 2 weeks a month

Good communication skills, friendly and personable while being a quick learner.

Written English and Spanish mandatory

Heavy duty mechanical knowledge