304 Ofertas de Customer Success en Mexico

Senior Customer Success / Customer Success Coordinator

(Digital Advertising / Marketing Clients)

Location: Remote – Mexico (supporting U.S.-based clients)

⏰ Schedule: Monday to Friday | 9:00 AM – 6:00 PM EST (Tentatively)

Salary:

• Payroll: $23,000 – $6,000 MXN/month + law benefits
• Direct Contractor: 27,000 – $3 ,000 MXN/month net + benefits
• Final salary will be determined based on experience

Benefits:

Payroll Employees

12 vacation days

15 days Christmas bonus (Aguinaldo)

Major medical insurance

Life insurance

IMSS enrollment

Direct Contractors

12 vacation days

15 days Christmas bonus (Aguinaldo)

Major medical insurance

Accounting/tax support

About the Role

We’re seeking an organized and highly detail-oriented Senior Customer Success / Customer Success Coordinator to join our team at Remoto Workforce. In this role, you’ll manage and oversee the full lifecycle of digital advertising campaigns for one of our premium U.S.-based clients in the out-of-home and digital marketing industry.

Note: This is not a sales role . The focus is on client success, campaign management, and ensuring smooth execution of marketing initiatives.

Key Responsibilities

• Manage Campaign Lifecycle: Oversee campaigns from planning, contracting, and execution to reporting and post-campaign analysis.
• Client Engagement: Build and maintain strong relationships with clients to maximize satisfaction, retention, and growth.
• Collaborate with Teams: Work closely with Sales, Marketing, Product, and Creative teams to meet client objectives and success metrics.
• Lead Strategy Sessions: Coordinate and contribute to campaign strategies, proposals, and RFP responses for premium brands.
• Reporting & Analysis: Deliver mid- and post-campaign reports with actionable insights and recommendations for clients.
• Feedback & Improvement: Gather client feedback and communicate it to internal teams to enhance offerings and proposals.

Experience & Background

• Proven experience as a Customer Success Manager, Account Manager, or similar role supporting marketing/digital advertising clients.
• Familiarity with out-of-home and digital advertising campaigns.
• Experience working with sales leadership, marketing, product, and creative teams.
• Ability to manage multiple campaigns and deadlines in a fast-paced environment.

Position Objective-

Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction. Strengthen and promote the development of strategies to growth the business in the market.

Responsibilities -

Establish work plans for the areas under your responsibility according to the company's objectives.

Review, analyze and improve the performance metrics of the areas in charge

Attention and follow-up to cases that require personalized attention

Review, control and carry out strategies that lead to compliance with the established objective.

Provide continuity to skill growth to the customers

Periodically present results and action plans

Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective

Desired skills -

College

Advanced English

Customer Success Manager with 3 years of experience Trainer, Implementation and Monitoring of Projects

Telematics

Automotive (engines, mechanical)

Training

Willing to travel up to 2 weeks a month

Good communication skills, friendly and personable while being a quick learner.

Written English and Spanish mandatory

Heavy duty mechanical knowledge

About the job:

We are hiring a Customer Success Manager to activate and support new customers. Our clients are agencies looking for more ways to sell to their clients. Some of them are new to the business, so we need to ensure they can succeed with our guidance.

The process consists of two parts:

Understand the client’s needs, assist with setup, answer their questions, and ensure a smooth onboarding experience.

Guide the client through their first attempts to sell the product, conduct the process, and demonstrate how to convert leads into customers.

Key Responsibilities:

Guide customers through setup and successful adoption of the platform.

Help customers with technical configuration and integrations.

Mentor clients to close their first sales.

Provide real-time support and video calls.

Monitor customer metrics and maintain regular contact to ensure high retention rates.

Requirements:

Proven experience supporting and implementing 3rd party integrations (API, webhooks, etc).

Experience in customer success, activation, and onboarding.

Sales experience.

Proficiency in Zoom, Google Meet, and other online tools.

Strong communication skills and problem-solving abilities.

Availability to cover at least part of the working hours in the U.S. time zone.

Nice to have:

Experience working with CRMs such as GoHighLevel.

Familiarity with automation tools like Zapier, Make.

Knowledge of Point-of-Sale systems.

Fluent in Spanish (C1/C2 proficiency).

Details:

Full-time position.

Payment: fixed + bonus for meeting KPIs (to be discussed with successful candidates depending on experience).

This is a fully remote role — candidates can be based anywhere.

How to apply:

If this sounds like a great fit for you, we’d love to hear from you!

Please send your application with CV to:

Description
At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

Gigamon's Customer Success Manager is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us.

You will walk the path with our customers on their journey to learn, adopt, and maximize their Gigamon technology investment. You are their voice and advocate. From partnering with our Sales and Channel Partners during the sales cycle to onboarding our customers and, ultimately, helping guide them to the successful attainment of their desired business outcomes, you will help customers achieve value recognition and identify expansion opportunities in-line with their objectives and needs.

This position is based out of our Mexico City office and follows a hybrid work model. Team members are expected to be in the office
3 days per week, and as needed
for business priorities.

What You'll Do

• Develop a trusted advisor relationship with our customers so that we are aligned with their business goals and strategy.
• Influence the customer lifecycle by mapping the customer journey, standardizing touchpoints for each stage in their journey, identifying opportunities for continuous improvement, advocating internally for the customer, and incorporating industry best practices.
• Maintain customer usage, adoption, and consumption information to create a customer health score.
• Lead focus assisting the account and support teams with key escalations.
• Partner closely with our Sales, Channel Partners, and Renewals teams to ensure alignment and provide information on new opportunities and customer outcomes.
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.
• Increase subscription revenue retention, renewal rates, & reduce churn.
• Influence future lifetime value through higher product adoption.
• Improve overall customer satisfaction and drive new business growth through greater advocacy & reference-ability.
• Collaborate cross functionally with our Sales, Channel Partners, Product Management, Engineering, Professional Services, Education Services, and Technical Support teams to deliver an exceptional customer experience.

This is an individual contributor position and does not have direct reports.

What You've Done

• You hold a relevant Bachelor's degree or bring a wealth of experience to the table.
• 5+ years of overall experience in customer success
• Your deep understanding of value drivers in recurring revenue business models is reflected in your past accomplishments.
• An analytical and process-oriented mindset has characterized your approach in your previous roles.
• You have demonstrated a consistent desire for continuous learning and improvement throughout your career.
• Your excellent communication and presentation skills have been evident in the successful execution of various tasks and projects.

Who You Are

• You possess a working knowledge of the cybersecurity, cloud, and networking markets.
• With a deep and effective understanding of all aspects of the customer lifecycle, you navigate it seamlessly.
• Your ability to manage and influence through persuasion, negotiation, and consensus building sets you apart.
• As a customer-centric and proactive team player, you bring an empathy that drives customer loyalty and adoption.
• Exceptional follow-through characterizes your ability to handle simultaneous and competing customer requests in a high-paced environment.
• Your proven background showcases the ability to execute despite ambiguity and obstacles.
• You exhibit outstanding customer service skills, coupled with the ability to make trade-off decisions.
• You possess strong communications skills, both verbally and written, and are professionally proficient in English for both business and technical conversations.
• You have the ability to travel within the US.

As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at

If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

Creatio is a global vendor of an AI-native platform
to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.

We're proud to be recognized by top industry analysts as a
Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.'s Best Workplaces list
, recognizing our commitment to employee wellbeing and a strong workplace culture.

We are looking for a
Customer Success Manager
to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the LATAM region, serving as a trusted advisor to key stakeholders.

Working on our team as a Customer Success Manager position involves:

• Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
• Collecting feedback from customers about the Creatio system and satisfaction with the partner's implementation project solution;
• Developing and maintaining trusted relationships with key partners and their customers;
• Driving customer retention and renewals by building strong relationships;
• Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Required Skills And Qualifications

• 3+ years of experience working with global SMB or Corporate segment customers;
• Fluent in Spanish and English — both verbal and written with executive-level communication.
• Experience with CRM / ERP / Core systems / other corporate software;
• Experience of managing or overseeing software implementation projects, or customization of corporate software;
• Strong Customer-Centric Communication and Presentations Skills
• Experience in problem-solving, working with customer objections;
• Commercial Acumen, Negotiation, and Renewal Management experience
• Excellent time management and efficiency skills

What To Expect From Us

• A leading company in a fast-growing environment with a focus on making our clients successful.
• Powerful, mature, and award-winning Low-Code and CRM product (a Leader in Gartner Quadrants and Forrester report).
• A developed partnership network in Latin America and globally of leading system integrators.
• A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
• A culture of genuine care, ownership, dedication, and high standards (learn more here).
• A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
• Competitive pay and paid leave options for life-qualifying events, sickness, etc.

Si te apasiona la tecnología y sueñas con ser un agente del cambio en el mundo, esta es tu oportunidad de brillar mientras contribuyes a hacerlo más seguro, eficiente y sostenible.

Somos mucho más que una empresa: somos una fuerza motriz en la transformación digital de la industria de Mantenimiento y Gestión de Activos. Desde nuestra sede central en España hasta nuestras filiales en Chile, Colombia, Brasil y México, estamos redefiniendo el panorama del mantenimiento a nivel global.

Imagina ser parte de una plataforma de mantenimiento inteligente que está revolucionando la forma en que miles de empresas en todo el mundo gestionan sus operaciones y activos. Tu visión y pasión se unirán en un emocionante viaje hacia el futuro tecnológico

Garantizar la satisfacción, retención y crecimiento de clientes selectos y estratégicos, así como la coordinación de las actividades del equipo de Representantes de Customer Success de la filial correspondiente, para optimizar el éxito del cliente en todas las cuentas.

• Liderar a los representantes de Customer Success de la región asignada para proporcionar formación y mentoría al equipo, fomentando el desarrollo de habilidades clave.
• Desarrollo de Estrategias de Engagement Personalizadas para clientes estratégicos con enfoques específicos que refuercen la relación y alineen los servicios con sus necesidades.
• Interactuar con el equipo de producto y experiencia de usuario para defender las necesidades del cliente y garantizar que las preguntas, solicitudes, mejoras y problemas se aborden con prontitud y que el circuito de retroalimentación esté firmemente establecido.
• Realizar seguimiento continuo de los clientes para garantizar renovaciones recurrentes del servicio.
• Utilizar activamente el sistema de CRM para gestionar la cartera de clientes, identificar necesidades y oportunidades de mejora.Ser el enlace entre los clientes y el área de soporte para resolver incidencias de manera eficiente.
• Diseñar estrategias que permitan a los clientes alcanzar el valor y las metas establecidas en la contratación del servicio, para asegurar el éxito del cliente con los productos de Fracttal.
• Ayudar a los clientes a obtener el máximo valor de los productos y servicios de Fracttal, para incrementar su ciclo de vida y reducir la tasa de churn.
• Establecer comunicaciones regulares con los clientes para ofrecer nuevos servicios y mejoras (upgrades, upsells y renovaciones).
• Mantener actualizado el conocimiento funcional y técnico del cliente sobre los productos de Fracttal actuales y futuros, para asegurar la continuidad operacional del cliente.
• Colaborar con el cliente durante la implementación de los productos y servicios, para garantizar la adopción de la solución.
• Realizar seguimiento a la adopción de la solución, brindando apoyo y capacitación directa al cliente.
• Trabajar en estrecha colaboración con el equipo de producto, ventas, soporte y activación para representar las necesidades del cliente y asegurar una rápida respuesta a preguntas, solicitudes y problemas.
• Utilizar el análisis de datos para identificar tendencias y oportunidades dentro de la cartera de clientes.
• Cooperar con otros departamentos para asegurar una experiencia de cliente consistente y para influir en el desarrollo de productos.
• Desarrollar habilidades para manejar situaciones adversas y resolver problemas eficazmente mediante la gestión de crisis y resolución de problemas.
• Promover la innovación con Clientes Estratégicos iniciando proyectos de co-creación para el desarrollo de nuevas soluciones.
• Hacer seguimiento de las métricas para evaluar el impacto del trabajo del equipo de Customer Success del área y reportar estos resultados a la dirección.

• Título universitario en áreas relacionadas, como Administración de Empresas, Marketing o Ingeniería.
• Experiencia previa en liderazgo mayor a 3 años en equipos de Customer Success en empresas B2B.
• Experiencia previa en Customer Success o historial de servicio al cliente equivalente de aumento de la satisfacción del cliente, adopción y retención / renovaciones.
• Experiencia en manejo de cartera.
• Inglés Avanzado.
• Conocimiento y Manejo de CRM.
• Conocimiento profundo de estrategias de engagement y gestión de clientes.
• Habilidad para trabajar en colaboración con equipos interdepartamentales.
• Excelentes habilidades de comunicación y resolución de problemas.
• Experiencia en análisis de datos y métricas del área para la mejora continua (CSAT, NPS, Churn Rate, Customer Lifetime Value (CLV).
• Orientación hacia la innovación y la co-creación con clientes estratégicos.

• Experiencia laboral en empresas SaaS.
• Customer Success Specialist Certification
• Customer Experience (CX) Certification

• Bonos trimestrales por cumplimiento de objetivos.
• Trabajo híbrido ( 3 días en cowork 2 homeoffice).
• Aprendizaje continuo es uno de nuestros valores de crecimiento personal y laboral, contamos con una política de Financiamiento de estudios
• Seguro complementario, nos importa tu salud y bienestar.
• Si tienes peludos contarás con un bono Petfriendly , porque ellos también nos importan.
• Si la vida sana y fitness es lo que te motiva, contarás con un bono para subsidiar tu actividad deportiva.
• Aquí celebramos cumpleaños, por lo que tendrás un día libre para festejar tu cumpleaños
• Si estás pensando en formar un hogar y casarte, cuentas con días adicionales libres por matrimonio.
• Entre otros.

Únete a nosotros y desencadena tu potencial en un entorno que celebra la innovación, fomenta el crecimiento y reconoce el valor de cada contribución. Juntos, estamos dando forma al mañana mientras optimizamos el presente. Embárcate en esta emocionante travesía hacia el éxito con nosotros